Client relationships have changed dramatically over the past decade as new technologies have allowed us to connect faster, and with more clients. However the value of many of those relationships has decreased as emails, blogs, and texts can lack a human touch, making clients feel disconnected. Companies need to build customer-centric cultures where everyone inside the organisation – no matter where they are or what they do – keeps customer relationships in mind. Knowing how to engage with clients and make a lasting, positive impression can carry more clout that 500 retweets. Here are 8 speakers who will help your audience understand the importance of connecting and engaging clients:
Jeanne Bliss | Author of I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad
Jeanne Bliss is not a speaker who believes in customer service – she believes in customer loyalty. She also believes that customer loyalty is not simply the business of sales and customer service representatives, but everyone in the organization. Her presentations will leave your audience excited to aspire to true customer satisfaction. From the sales team to the IT department, Jeanne Bliss will turn all your employees into customer-centric professionals.
Harry Beckwith | Bestselling Author of Selling the Invisible
The lessons learned through Harry Beckwith’s presentations are not about how to sell a product or service, but about selling yourself. Harry has advised some of the largest organizations in the world on how to create, and more importantly sustain relationships with clients. Attendees leave understanding how to nurture client relationships in order to achieve the best customer service.
Lee Cockerell | Former Operations VP for Walt Disney World Resort
Lee Cockerell is as much a customer service speaker as he is a leadership, workplace culture, and employee engagement speaker. Lee’s message is simple: treat your people well and in return they will treat your guests well. Lee believes that exceptional customer service starts from within an organization and resonates outwards.
Curt Coffman | Author of Follow This Path: How the World’s Greatest Organizations Drive Growth by Unleashing Human Potential
Curt Coffman’s analysis of what the most successful companies do differently found that they value their “Human Capital” over any other resource. People are what matter most, however, people are emotional first and rational second. If a sales person or customer service rep can tap into the emotional center of their client/customer they will be amazed by the results. Curt’s presentations teach audiences how to connect to clients/customers on an emotional level and he is very clear to never take this emotional connection for granted (after all, today’s customers are extremely fickle).
Sally Hogshead | Innovative Personal Branding and Customer Service Speaker
Sally Hogshead is fascinating – and she can teach your sales/customer service audience how to be too! A marketing and branding guru, Sally’s energetic and practical presentations teach audiences how to stand-out, express their value, and be remembered – all leading to lasting impressions on clients and customers. Each audience member will walk away from Sally’s presentations knowing exactly what makes them fascinating and how to use it to their advantage when it comes to customer service.
Brett King | Bestselling author of BANK 2.0
Brett King addresses one of the most dramatic customer services shifts: that of the financial sector. Who could have imagined 10 years ago that most financial interactions would be done digitally and that social media would play such an important part of bank’s marketing initiatives and brand building? Brett King addresses this ever-fluctuating customer service landscape and how financial institutions must evolve with their digitized customers in order stay relevant.
Scott McKain | Dynamic Speaker on Sales and Customer Service
Scott McKain’s underlying message to his audiences is this: be distinct. It’s that simple – see what your competition is doing, and do something else. By creating distinction in a saturated, homogenized, marketplace you’ll attract loyal customers and lifelong referrals. Standing out and being different is never a bad thing – especially when it comes to customer service!
Robert Spector | Customer Service Expert and Bestselling Author of The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company
When it comes to customer service, Robert Spector believes in the Golden Rule: Put yourself in the shoes of your customers. Ask yourself how you would like to be treated and if you were a consumer, would you want to be a customer of your business? These are questions that every sales and customer service professional must ask themselves and depending on the answers, alter their policies, procedures, and methods accordingly.
*Speakers are listed alphabetically