In a world where customers are more demanding than ever, meeting their expectations and creating exceptional customer service experiences are vital to any organization’s success. We have been researching Speakers on this topic for our clients for more than 15 years, and it’s fascinating to see how the ideas and strategies have changed. Below, based on customer feedback and reviews, are 6 of the top speakers who talk about creating unforgettable experience for your customers.
Ross Shafer is an Emmy award winning network talk show host and comedy writer who has turned that same talent toward the corporate marketplace. He has writtenand produced 14 Human Resource training films on Customer Service, Leadership, and Sales.
Jeanne Bliss pioneered the Chief Customer Officer position, holding the role for over twenty years reporting to the Chief Executive Officer at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations, where she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience.
Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.
Hal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations.
With years of experience leading operations all over the world for Hilton Hotels Corportation, Marriott Hotels and Resorts and The Walt Disney Company, Lee Cockerell shares his insights on leadership, business management and customer service excellence.
One of the world’s leading consultants on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework for converting organizations from product to customer centricity is drawn from his work with some of the globe’s leading brands – Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Wyeth.
To Learn more about these speakers contact [email protected]
Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555 or [email protected]