Professor of Economics at Harvard University and President Emeritus of the National Bureau of Economic Research.
Martin Feldstein is the George F. Baker Professor of Economics at Harvard University and President Emeritus of the National Bureau of Economic Research. He served as President and CEO of the NBER from 1977-82 and 1984-2008. He continues as a Research Associate of the NBER. The NBER is a private, non-profit research organization that has specialized for more than 80 years in producing nonpartisan studies of the American economy. He is a Trustee of the Council on Foreign Relations and a member of the Trilateral Commission, the Group of 30, the American Academy of Arts and Sciences, and the Council of Academic Advisors of the American Enterprise Institute.
From 1982 through 1984, Martin Feldstein was Chairman of the Council of Economic Advisers and President Reagan's chief economic adviser. He served as President of the American Economic Association in 2004. In 2006, President Bush appointed him to be a member of the President's Foreign Intelligence Advisory Board. In 2009, President Obama appointed him to be a member of the President's Economic Recovery Advisory Board.
Dr. Feldstein is a member of the American Philosophical Society, a Corresponding Fellow of the British Academy, a Fellow of the Econometric Society and a Fellow of the National Association of Business Economics.
Dr. Feldstein has received honorary doctorates from several universities and is an Honorary Fellow of Nuffield College, Oxford. In 1977, he received the John Bates Clark Medal of the American Economic Association, a prize awarded every two years to the economist under the age of 40 who is judged to have made the greatest contribution to economic science. He is the author of more than 300 research articles in economics.
Dr. Feldstein has been a director of several public corporations. He is also an economic adviser to several businesses and government organizations in the United States and abroad. He is a regular contributor to the Wall Street Journal and other publications.
Martin Feldstein is a graduate of Harvard College and Oxford University.
Global economic historian; named by Time Magazine as one of the 100 Most Influential People in the World.
Niall Ferguson is one of the world's leading historians of the global economy, and author of a number of internationally-acclaimed works. He is Laurence A. Tisch Professor of History at Harvard University, a Senior Fellow at the Hoover Institution, Stanford University, and a Visiting Professor at Tsinghua University, Beijing.
Controversial, expansive, and eloquent, Ferguson is one of the most talented historians of his generation. The ambitious themes he explores in his work have urgent relevance to the present as well as the past: the costs and benefits of economic globalization; the interface between finance and politics; the lessons to be learned from the British experience of empire; and most recently, the strengths and limitation of American global power.
His first book, Paper and Iron: Hamburg Business and German Politics in the Era of Inflation 1897-1927 (1995), was short-listed for the History Today Book of the Year award, while the collection of essays he edited, Virtual History: Alternatives and Counterfactuals (1997), was a UK bestseller and subsequently published in the United States, Germany, Spain and elsewhere.
In 1998 he published to international critical acclaim The Pity of War: Explaining World War One and The World's Banker: The History of the House of Rothschild . The latter won the Wadsworth Prize for Business History and was also short-listed for the Jewish Quarterly/Wingate Literary Award and the American National Jewish Book Award. In 2001 he published The Cash Nexus: Money and Power in the Modern World, 1700-2000 , following a year as Houblon-Norman Fellow at the Bank of England.
He is a regular contributor to television and radio on both sides of the Atlantic. In 2003 he wrote and presented a six-part history of the British Empire for Channel 4, the UK terrestrial broadcaster. The accompanying book, Empire: The Rise and Demise of the British World Order and the Lessons for Global Power , was a bestseller in both Britain and the United States. The sequel, Colossus: The Rise and Fall of the American Empire, was published in 2004. Two years later he published The War of the World: Twentieth Century Conflict and the Descent of the West, which was also a PBS series. His most recent book is the best-selling Ascent of Money: A Financial History of the World (2008), and it aired on PBS. His most recent books are High Financier: The Lives and Time of Siegmund Warburg (2010) and Civilization: The West and the Rest, also a major TV documentary series.
A weekly columnist for Newsweek and a contributing editor for Bloomberg TV, Niall Ferguson divides his time between the United States and the United Kingdom. He is currently working on a life of Henry Kissinger. The film based on his interviews with Kissinger won the 2011 New York Film Festival prize for Best Documentary.
Inspiring Leadership Speaker and Founder of Little Sprouts Inc.
Susan Leger Ferraro is a social serial entrepreneur, her companies having one thing in common: Human Development as a core focus. She believes that maximizing human potential is the key to any successful venture, and she has proven this with her consistent track record of success. Susan's company portfolio includes Imajine That; Little Sprouts; Inspirational Ones; Peace, Love and Happiness; and The Leger/Ferraro/Neal Family Foundation.
Susan's work at Little Sprouts closed the achievement gap 9 years in a row in schools serving the most at-risk communities such as Roxbury, Lawrence and Lowell, Massachussetts. The model created by her team was part of a 9-year research project under the US Department of Education, measuring at-risk early education programs across the country. In 2012, Susan sold Little Sprouts and its 18 locations after 30+ years in operations. She grew the business by 225% in 4 years leading up to its sale.
Her latest start up, as Co-Founder and CEO, is The Imaginal Group - an organization that empowers progressive public and private sector leaders to embrace the impact of the Life Sciences and Behavioral Economics, thereby leveraging the purpose and potential of every human life.
Susan has been the recipient of many awards honoring her life's work including INC. Magazine's Top 100 ICIC Award, Boston Business Journal's Top 100 Women in Business, US Department of Educations' Schools of Excellence, Enterprise Bank Entrepreneur of the Year, and was inducted into the Entrepreneur Hall of Fame. Her work has been featured in Inc. Magazine, Boston Globe, Boston Herald, Franklin Covey, PBS Education for Parents, NECN, and Fox 25.
Susan believes in the power of connection to impact progress and has created partnerships with the Berkley College of Music, Jumpstart, AmeriCorp, WGBH, Starbucks, Sirius Thinking ltd, Community Colleges, The Chopra Center, Boston University and Compass for Kids, to name a few. She travels widely, speaking at conferences and sharing the evidence-based results of her work. Susan has secured 24M+ in grant funds and 20M+ in private/public funds focused on growth in the for-profit business market.
She also believes in the power of a group of committed citizens to change the world and serves on the boards of WGBH, Early Education for All, the Massachusetts Department of Education, the Alliance for New Business, Jumpstart, and the Merrimack Valley Chamber of Commerce.
Best-Selling Author of Never Eat Alone and Speaker on Relationship Development
Keith Ferrazzi is one of the rare individuals to discover the essential formula for reaching
the top - a powerful combination of marketing acumen and a remarkable ability to connect with others. Both Forbes and Inc. have designated him one of the world's most
Ferrazzi grew up in Pittsburgh; his father a steelworker, his mother a cleaning lady. His father worked double shifts to send him to the very best prep schools - and ultimately to Yale undergrad and Harvard Business School - imbuing in Ferrazzi a sense of gratitude that has deeply influenced his message: Generosity in relationships as the cornerstone of success.
Thanks to that remarkable insight, Ferrazzi has developed a network of relationships that stretches from Washington's corridors of power, to America's top corporate leaders, to Hollywood's A-list.
As Founder and CEO of Ferrazzi Greenlight, he provides market leaders with strategic consulting and training services to increase company sales and enhance personal careers. Ferrazzi Greenlight strategically leverages the insight of its executive team, whose careers span the highest echelons of corporate America, along with principles from Ferrazzi's best-selling book, Never Eat Alone. Never Eat Alone has been recognized as one of the best business books of 2005, 2006, and 2007. His recent book, Who's Got Your Back?, guides readers to develop an intimate inner circle, a handful of people who they trust completely to hold them accountable to ever higher levels of achievement.
Ferrazzi is a frequent contributor to CNN and CNBC. He has authored numerous
articles for leading business and consumer publications, including Forbes, Inc.,
The Wall Street Journal, the Harvard Business Review, and Reader's Digest.
He has been named a
Global Leader of Tomorrow by the World Economic Forum, one of the top
40 Under 40 business leaders by Crain's Business, one of the most distinguished young
Californians by the Jaycees, and one of the most creative Americans in Richard Wurman's Who's
Really Who. Ferrazzi's extraordinary rise to prominence, which includes a stint as the youngest
Chief Marketing Officer in the Fortune 500, has even inspired a Stanford Business School case
As CEO of Ferrazzi Greenlight, he draws upon a rich professional history to guide organizations and
business leaders worldwide. Ferrazzi was previously Chief Marketing Officer at Starwood Hotels, where
he oversaw marketing activities for global brands including Sheraton, Westin, The Luxury Collection,
St. Regis, and W Hotels. Ferrazzi also served as Chief Marketing Officer for Deloitte Consulting, a
leading global management consulting firm, where he developed and managed the industry's first
globally integrated marketing organization. His creative marketing strategy drove the ascent of
Consulting brand recognition from the lowest in the industry to a primary position
and spurred the highest featured growth rate in the industry.
Ferrazzi actively supports numerous civic, charitable, and educational organizations. He serves on the Yale University Board of Alumni Governors and the Board of Trustees of the Kiski School, and is also a Fellow of the Berkeley College at Yale. Additionally, Ferrazzi founded Big Task Weekend, an annual executive roundtable focused on how businesses can help contribute to America's health and wellness. Ferrazzi's interests also include an examination of the relationship between leadership success and spirituality.
Award-winning Author, Serial Entrepreneur, Teacher and Strategist
Jonathan Fields inspires possibility. A New York City dad, husband, award-winning author, serial entrepreneur, teacher and strategist, he founded a number of game-changing wellness-companies, taught thousands of students and led workshops around the world on everything from yoga and mindfulness to conscious entrepreneurship and innovation.
His new book, How to Live a Good Life: Soulful Stories, Surprising Science and Practical Wisdom, offers a gateway to a life of meaning, connection and vitality.
Now, working with his wife and a world-class faculty, he runs mission-driven media and education venture, Good Life Project®, where they produce a top-rated podcast channel and video-series with hundreds of thousands of followers and millions of views and downloads. Good Life Project also offers in-person and online events and trainings, including their annual 400+ person Camp GLP gathering.
Jonathan regularly keynotes at events and has been featured widely in the media, including The New York Times, USA Today, People, O Magazine, Vogue, Elle, Yoga Journal, SELF, Allure, Wall Street Journal, Bloomberg BusinessWeek, FastCompany, Inc., and Entrepreneur.
Donna Fisher is a marketing consultant, author and expert on people and how people can best communicate and connect with one another to create opportunities. Her programs are ideal for people who want to increase their business by mastering their people skills and building strong alliances with others.
Donna is the president of both Donna Fisher Presents, a provider of keynotes and trainings for corporate meetings, conferences and conventions, and HiHat Inc., a manufacturing and retail business for drums and percussion instruments. Over 12 years ago she established Donna Fisher Presents in order to fulfill her lifelong desire to teach and inspire people to be all they can be. With her two businesses she combines her love of music and motivation.
Her four books, Power Networking, People Power, Power NetWeaving and Professional Networking for Dummies have been recommended by Time Magazine and used as reference books in corporations and universities.
Donna has trained top and middle management, sales and marketing staffs and support personnel for clients such as Hewlett Packard, JPMorgan Chase, Boeing and Mutual of Omaha.
Peter Fisk is inspirational, provocative and practical. He helps you to see the world of business and brands, marketing and innovation in new ways. He was recently described by Business Strategy Journal as "one of the best new business thinkers", and also features in the Thinkers 50 Guru Radar.
Bestselling author, his first book Marketing Genius explores the left and right-brain challenges of success, and is translated into 35 languages. It was followed by five others, most recently Creative Genius defining what it takes to be Leonardo da Vinci in the 21 Century. He has also written books on leadership and strategy, customers and experiences, and sustainable innovation.
His new book Gamechangers ... Are you ready to change the world? is now out, based on extensive research into the 100 companies who are shaking up markets, and making sense of how they innovate and win. It explores the challenges of new markets, changing customers, brand building, digital media, new business models, inspiring leadership and positive impact.
From nuclear physics Peter moved to managing brands like Concorde at British Airways, and through American Express and Microsoft got to know what works in the real world. As CEO of the world's largest marketing organisation, the Chartered Institute of Marketing, he became a global authority on what's best and next.
He now leads then GeniusWorks, an international accelerated innovation firm, working with clients including Aeroflot and Coca Cola, Nestle and Red Bull, Tata and Virgin, Visa and Vodafone. He combines keynote speaking with strategic consulting, facilitated venturing and executive development.
Former Rose Bowl Champion, inspiring speaker on leadership, teamwork, and change.
Dynamic and highly sought-after, leadership expert Tom Flick has delivered over 3,000 presentations to a "who's-who" list of clients that includes Microsoft, Starbucks, Google, Boeing, American Express, Amazon, NASA, Mercedes-Benz and the Pentagon. Mr. Flick addresses more than 100,000 men and women each year and has garnered a reputation around the world as an authority on leadership, helping organizations develop leaders, lead effective change and accelerate personal, team and organizational performance.
Mr. Flick’s passion for raising more effective leaders is achieved by his unique gift to connect with the listener's heart as well as their head. Understanding that people, not programs, help organizations change and grow. Tom draws on his leadership experience as a former NFL quarterback for seven seasons, his extensive work in corporate America, and his alliance with leadership guru, Dr. John Kotter, to provide actionable solutions around developing leaders, leading change, and driving performance.
Mentored by leadership and change experts Dennis Goin, Executive Vice President of Kotter International, and Dr. John Kotter, Konosuke Matsushita Professor of Leadership, Emeritus at the Harvard School of Business, Flick uses his exceptional talent as a deft storyteller to inspire audiences to lead change, seize opportunities for growth, and to implement the power of leadership, whether in the role of executive, manager, salesperson, or front-line employee.
Mr. Flick customizes every engaging presentation based on each organization's needs and desired outcomes, collaborating directly with the client to ensure measurable takeaways for their organization. Tom’s exceptional ability to communicate clear business solutions with humor, wit and razor-sharp insight is why he is in such high demand.
Gregory Florez is the founder and CEO of V2 Performance, a premier vitality education and performance coaching firm for leaders.
As a published author and vitality coach, and by delivering more than 100 keynote speaking engagements and customized workshops/seminars each year, Florez has improved the health, vitality, work capacity and breakthrough performance of more than 40 thousand leaders around the world.
Florez is a highly sought-after expert on vitality, serving as a business performance consultant, personalized coach and/or leadership develop- ment program speaker for CEOs, executives and employees at every level of an organization – from Fortune 500 to global 1000 corporations.
Industry-leading clients and/or audiences include, American Bankers Association, American Express, Avaya, Bekaert International, Clear Channel, ConAgra Foods, DuPont, Ernst & Young, FedEx, Harpo Studios (Oprah Winfrey), Korn/Ferry International, PBS and United Health Group.
Through a high-level of personal connection, industry credibility and invaluable content, Florez enables leaders and organizations to consistently enhance productivity, improve team satisfaction and foster cultures destined for greatness. In addition to sharing insights, tools and techniques that drive professional development and business results, he is regularly featured as a writer and expert in publications and other media, such as, Business Week, Good Housekeeping, Men’s Health, msnbc.com, O Magazine, Smart Money Magazine and The Wall Street Journal.
Florez has 28 years of experience in business management, professional speaking and training. He is uniquely qualified to shed light on how to best intersect business with health and vitality for breakthrough performance and results. Prior to creating V2 Performance, Florez was in management for United Airlines and was a former Nike and college athlete.
In addition to being an industry visionary, Florez is an executive coach for Korn/Ferry International’s Executive to Leadership Institute. He is also an official spokesperson for the American Council on Exercise. He is certified through The American College of Sports Medicine and studied political science and English at the University of Utah.
Author of the international bestseller The Rise of the Creative Class. Speaker on economic trends, technological and cultural innovation.
Richard Florida is one of the world's leading public intellectuals and sought after speakers on global trends, economics, prosperity, competitiveness and growth.Esquire Magazine recently named him one of their
Brightest. His ideas have been featured in major ad campaigns and such as BMW and Apple and are being used globally to change the way regions, nations,
and companies compete.
He is founder of the Creative Class Group, an advisory services firm, charting new trends in
business, community, and the creative
economy. Richard has been appointed to the Business
Innovation Factory's Research Advisory Council and recently named European Ambassador for Creativity and Innovation.
Florida is senior editor for The Atlantic and a regular CNN contributor. He has written for The New York Times, The Wall Street Journal, The Washington Post, The Boston Globe, The Economist, The Globe and Mail and The Harvard Business Review. He has been featured as an expert on MSNBC, BBC, NPR and CBS, to name just a few.
Richard Florida is author of the global best-seller The Rise of the Creative Class and Whoï¿½s Your City? a national and international best seller and amazon.com book of the month. His new book, The Great Reset explains how new ways of living and working will drive post-crash prosperity.
He is author of The Flight of the Creative Class and Cities and the Creative Class. His previous books, especially The Breakthrough Illusion and Beyond Mass Production, paved the way for his provocative looks at how creativity is revolutionizing the global economy.
He is Director of the Martin Prosperity Institute and Professor of Business and Creativity at the Rotman School of Management, University of Toronto. Florida previously held a professorship at Carnegie Mellon University, a visiting professor at Harvard and MIT, and a visiting fellow of the Brookings Institution. Florida earned his Bachelor's degree from Rutgers College and his Ph.D. from Columbia University.
John Foley is a former lead solo pilot of the Blue Angels, a Sloan Fellow at Stanford School of Business, a gratitude guru and an expert in the how of High Performance teams. His exciting, rare journey inspires awe, triggering audiences to take action and rethink what they believe is possible. John employs those intense realities as a metaphor to motivate teams and individuals to reach their highest potential while empowering organizations to sustain excellence under dynamic change.
In 2015, John "Gucci" Foley has been recognized as one of the top 10 most in demand speakers. John has spoken to some of the Highest Performing organizations such as, Microsoft, Hitachi, Intel, Cisco, Mercedes-Benz, BMW, Goodyear, Chevron, Lowe’s, Marriott, Wyndham Hotels, Hilton, Penske Racing, Rawlings, LA Kings, Sprint, Motorola, Merrill Lynch, Mass Mutual, Capital Group, Bank of America, Wells Fargo, GE Capital, American Hospital Association, Merck, Reach Air, Adecco, Gillette, McDonalds, and Million Dollar Round Table.
John consistently performed in an extreme, high-stakes environment, flying at speeds of more than 500 miles per hour and in formations as close as 18 inches apart. To survive in those circumstances, he relied on a culture of high trust and leadership that turns inherently unforgiving flight into extraordinary experiences. He employs those intense realities as a metaphor to motivate teams to reach for their highest potential and empower organizations to sustain excellence under dynamic change.
John’s post-Naval experiences as an entrepreneur and a Sloan Fellow at the Stanford Graduate School of Business put him in a unique position to reverse-engineer the culture of excellence and teamwork found in the Blue Angels. He has created a framework and a mythology that inspires greatness while propelling others on their own journey toward Higher Performance.
John graduated from the U.S. Naval Academy with a degree in mechanical engineering. He also was a defensive back for the Midshipmen, playing in two bowl games and helping Navy to one of the best four-year records in its football history. As a pilot, John was a “Top Ten Carrier Pilot” six times before becoming a Marine instructor pilot and a Blue Angel. He holds master’s degrees in business management, from the Stanford Graduate School of Business (as a Sloan Fellow); in international policy studies, from Stanford University; and in strategic studies, from the Naval War College.
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks across North America and internationally on topics of customer service, leadership, teamwork issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business tapes in the U.S. for over 3 years. Her other videos and audiotapes include: Developing a Customer Retention Program, Building a Customer Driven Organization: The Manager's Role and Personal Power. Her recent book is Exceptional Customer Service: Going Beyond Good Service to Exceed the Customer's Expectations.
Lisa designs content personalized to the audience and issues they face. She has also customized numerous videos for clients to use in their ongoing education efforts. Lisa's experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton's of Chicago, Citgo, American Gas Association, American Diabetes Association and American Veterinary Medical Association.
In 2002, Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association. She is one of 140 speakers who have been honored over 30 years. She also serves a Board Member of the College of Arts and Sciences at the University of Tennessee.
A renowned expert in the fields of charisma and leadership, Olivia Fox Cabane shares with audiences around the world her unique knowledge from a variety of sciences and research. Cabane takes a hard-science approach to a heretofore mystical topic, covering what charisma actually is, how it is learned, what its side effects are, and how to handle them.
Olivia Fox Cabane has lectured at Stanford, Yale, Harvard, MIT, the Marine Corps War College and the United Nations. As keynote speaker and executive coach to the leadership of Fortune 500 companies, she helps people become more persuasive, influential, and inspiring. From a base of thorough behavioral science, Olivia extracts the most practical tools for business, applying the latest in global behavioral science to everyday leadership needs to improve her clients’ productivity, effectiveness and efficiency.
In addition to being a columnist for Forbes and The Huffington Post, Olivia is often featured in media such as The New York Times, Bloomberg or BusinessWeek. She has been profiled in The Wall Street Journal as well as NPR’s Marketplace show. Olivia currently serves as Director of Innovative Leadership for Stanford’s StartX program. Her course at Berkeley’s Business School was so popular that university staff had to guard the entrance to ensure that only the students admitted to that course gained entrance. Her book, The Charisma Myth, published by Penguin/ Random House, went into second printing before it even launched.
Colleen Francis is driven by a passion for sales - and results. A successful sales leader for over 20 years, she understands the challenges of selling in today's market and that business leaders can no longer rely on approaches to sales based on techniques from decades ago.
Colleen works with business and sales leaders to design, implement and hone their sales teams to seize market opportunities. Whether designing strategy to target a new market or working with a team to improve their productivity, Colleen's results have attracted clients such as Merck, Abbott, Merrill Lynch, Royal Bank of Canada, Dow Agro Sciences, Adecco, Trend Micro, United Online, and over 1,000 other leading organizations.
Time and time again, clients who work with Colleen note her frank, no-nonsense approach to solving problems and addressing opportunities. Colleen's practical strategies deliver results.
Colleen is the best-selling author of Nonstop Sales Boom and Honesty Sells books. She has been distinguished as a Certified Sales Professional (C.S.P.), is a past President of the Canadian Association of Professional Speakers and is a member of the Canadian Speaking Hall of Fame. Sales and Marketing Magazine has called Colleen and Engage Selling: one of the top 5 most effective sales training organizations in the market today!
Harry Freedman is perhaps the only individual ever to have been profiled in the business sections of The New York Times, Miami Herald, Newsday, and the International Herald Tribune. Harry Freedman will create the perfect fake industry expert for your group; and he'll have everyone fooled until they are roaring with laughter. With nearly three decades of professional comedy experience, from the clubs of Las Vegas to the corporate boardroom, Harry Freedman is a comic you can trust. As a speaker, he has performed for hundreds of Fortune 1000 companies, and is frequently rated "best speaker" at conferences. Harry's presentations promote friendship and teamwork. Strangers instantly connect, co-workers come closer, and barriers of rank take a break. There's a glow that remains and fosters better communication and cooperation.
As a stand-up comedian, Harry is often opening for Ray Romano; has appeared on
Everybody Loves Raymond; and was a staff writer for
Caroline's Comedy Hour. Harry has also written and directed a short film,
30 Minutes, which received terrific acclaim at the NY Independent Film Festival.
Bringing in Harry to play the part of an industry expert or newly hired executive. He starts off for real, but after a few minutes of his outrageous quips, everyone realizes they've been had - and they love it!
Each of Harry's put-ons is completely customized to the client's need and situation. Sometimes the
spoof takes the form of poking fun at a general topic you agree on with Harry; sometimes it's poking fun at specific people that you and Harry select. In either case, you can rest assured it will be a hit with your group.
Nothing refreshes a group better then laughter - as everyone emerges re-energized, ready to tackle new challenges. From planning to implementation, from completion to beginning, or from work to relaxation, it's the perfect way to refocus a group on new goals or activities. In addition, Corporate Audiences enjoy Harry;s video shorts, where he interviews selected attendees (in character), to create a hilarious 8-10 minute piece played following his speech, as well as his humorous videographies of whole conferences. So when you think of finding the right performer to give your people a laugh-fest they will love and thank you for, two key words make all the difference: Harry Freedman!
Bestselling Business Author, Keynote Speaker on Innovation, Leadership, and the SheEconomy
Jackie is dedicated to helping leaders create BEST places where the BEST people can do their BEST work to make the world BETTER.
And rumor has it, Jackie is recognized as one of the “Top 30 Best Minds on Leadership” and is one of the most sought-after female business speakers in the nation.
Jackie is NOT into canned speeches. You will never get an off-the-shelf or ready-made speech. When you book Jackie, your speech will be “tailor made,” she will work closely with you to thread your objectives into her message and co-create a keynote that has ROI and lasting impact.
In addition to speaking, Jackie is an international bestselling author, business owner, and a leadership and culture consultant to various executive teams nationwide. She teaches graduate classes part-time at the University of San Diego, School of Leadership & Education Sciences and she also writes and speaks on the SheEconomy, a $20 Trillion female strength to know.
Her books include: the international bestseller, NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success, its sequel GUTS!, BOOM! (7-timeless choices for inspiring leadership and accountability). NANOVATION (a how-to on innovation) and DO SOMETHING NOW and Be a PERSON OF IMPACT, two quick reads that will change your organization and your life. And most recently, CAUSE: A Business Strategy for Standing Out In A Sea of Sameness. Companies that define themselves as cause-oriented stand out! They have better mployee engagement, customer loyalty, stronger profitability and growth, all of which the Freibergs document in CAUSE!
Jackie‘s clients span a wide range of industries and include:
•Smurfit Kappa •TEDx •Navy Federal Credit Union • National Restaurant Assoc •Medtronic •Johnson & Johnson•Charles Schwab •Eli Lilly •Tampa General Hospital •Kohl’s •Hallmark •Stanford Children’s Hospital •CUNA •USAA •PNC Financial •Vail Resorts •Sony •Ken Blanchard Companies •McDonalds •National Life Group •Sundance Resorts •Kiewitt •Victoria Secret •Associated Builders & Contractors •MorphoTrust •Cisco
•Corporate Consultant, National Life Group, Corelation, Inc. and National Restaurant Association: Provides keynotes, workshops, consulting and coaching on Engagement, Leadership and Culture. •Public Speaking Coach to the United States Marine Corps Recruiting Office. Trained more than 1500 Marine Recruiters a year on the Fundamentals of Delivering a Winning Presentation. Semper Fi! •Member of the Southwest Airlines' Culture Committee. One of only two non-employee members invited to serve on the highly influential leadership committee •Executive Consultant, Center for Creative Leadership, provided feedback to executives participating in a five-day Leadership Development Program •Manager of Corporate and Professional Programs, University of San Diego's Executive Conference Center •Co-Founder University of San Diego's Family Business Institute •Founded University of San Diego's Certificate in International Business Program •Director University of San Diego's Institute for Quality & Productivity •Professor; teaches leadership, public speaking, and communications courses as an adjunct professor •HR Specialist, College Recruiter and Employee Communications Manager, NCRCorporation •Doctorate degree, Leadership, University of San Diego
Bestselling Business Author, Keynote Speaker on Innovation, Leadership, and Change
These are a few reasons why clients in every part of the world invite Kevin Freiberg to be their featured speaker. Dr. Freiberg is on a short list of global thought leaders that Fortune 1000 CEOs turn to for the kind of disruptive thinking that drives growth and gets people excited about the future.
Regardless of how many speakers you’ve hired, you’ll be hard pressed to find a speaker who does as much customizing as Dr. Kevin Freiberg. If you want a keynote that truly speaks the language of your business and addresses the nuances of your industry, Kevin is the speaker to book. Over 2000 companies in 60 industries across the globe have given Kevin rave reviews. His insights have helped ambitious leaders accelerate innovation, and STAND OUT in a sea of sameness by building companies that are hungry for change.
His books include: the international bestseller, NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success, its sequel GUTS!, BOOM! (7-timeless choices for inspiring leadership and accountability). NANOVATION (a how to on innovation) and DO SOMETHING NOW and Be a PERSON OF IMPACT, two quick reads that will change your organization and your life. And most recently, CAUSE: A Business Strategy for Standing Out In A Sea of Sameness. Companies that define themselves as cause -oriented stand out! They have better employee engagement, customer loyalty, stronger profitability and growth, all of which the Freibergs document in CAUSE!
Kevin‘s clients span a wide range of industries and include: •KPMG •Humana •Kaiser Permanente • QVC •FedEx •National Fire Sprinkler Association •Vail Resorts •AARP •Wayne Automatic Fire Sprinklers •MGM Resorts •Microsoft •University of San Diego •CUNA •L’Oréal•Credit Union Association New York •Vail Resorts •Kraft •Bank of America •Honeywell •National Life •American Express •Unisys •AT&T •Beef USA •Sony •Tire Pros •Powder River Energy Corporation
Other CREDENTIALS: Named one of the "Top 30 Best Minds on Leadership" by Leadership Excellence Magazine, Dr. Freiberg has appeared on CNBC, CBS Sunday Morning and the CBS Morning News for his views on the critical links between leadership, corporate culture, change, and innovation. He has also appeared on the television series Lessons in Excellence for CNBC India. His articles and interviews have been published in the Wall Street Journal, Business Week, Washington Post, Investor's Business Daily, India's Economic Times, India's Business Standard, India's Financial Times and Capital Business & Finance Magazine of Dubai
Author of The Next 100 Years: A Forecast for the 21st Century and speaker on international affairs.
George Friedman is an internationally recognized geopolitical forecaster and bestselling author. As Founder and Chairman of Geopolitical Futures, a new online publication dedicated to forecasting the course of global events, Friedman combines his passion for writing and publishing for his readers world wide who follow international affairs.
Prior to founding Geopolitical Futures, Friedman guided the intellectual vision of Stratfor, the geopolitical intelligence publishing and consulting firm he founded in 1996.
Friedman is the author of numerous New York Times bestselling books. His most recent book, Flashpoints: The Emerging Crisis in Europe (2015), predicts the borderlands where centuries old tensions are re-emerging and will spark new conflicts. The Next 100 Years: A Forecast for the 21st Century (2009), predicts the geopolitical changes shaping the 21st century and was published in over 20 languages. The prescience of Friedman’s geopolitical predictions keep this book alive as they continue to unfold in many countries. Friedman’s The Next Decade: Where We've Been and Where We're Going (2011), was also a bestseller. His other books on warfare and intelligence have included America's Secret War, The Future of War and The Intelligence Edge.
A very popular keynote speaker on the future of international geopolitics, Friedman is in high demand at numerous conferences and industry-specific events. He has briefed for many major military and government organizations and is frequently invited to speak internationally.
Friedman appears regularly as an expert on international affairs and intelligence on major television and radio networks and is frequently quoted in leading American and international news publications.
Friedman received his bachelor’s degree from the City College of the City University of New York and holds a Ph.D. in government from Cornell University. He lives in Austin, Texas.
Motivating speaker on using humor as a sales tool, to improve service, communicate and improve management.
Scott Friedman speaks on a variety of topics include employee and customer engagement, branded customer service, and personal branding. He also specializes in humor as a tool in sales, improving service, public speaking techniques and change management.
Scott's varied experience has brought him success in many industries including: hospitality, meetings, real estate, insurance, health care, education, government and just about any association. Scott's greatest strength is his ability to customize the perfect program to fit the needs of any particular group. His improvisational comedy training, quick wit, and engaging material make Scott's valuable programs a bunch of fun to listen to.
Author of three books and co-author of four others, Scott's latest book, The Celebration Factor, is a practical handbook on how to bring more celebration into both your organization and your life. Based on Scott's extensive global research, interviews, and years of speaking around the world, this book offers strategies and examples from leading organizations that are successfully creating cultures of celebration in their workplaces.
Scott's book, Punchlines, Pitfalls and Powerful Programs - Ten Surefire Ways of Adding Humor to Your Presentations, is the perfect resource for those looking to connect with their clients. Scott outlines effective methods for engaging and educating an audience through humor and story telling. His book Using Humor for a Change is chock-full of great ideas to lighten-up the workload. The book proves to be the perfect remedy for stress and burnout.
In addition to speaking all over North America, Scott spends 20% of his time speaking throughout Asia and other locations around the globe. His international clients include Singapore Airlines, the Singapore Government, Gold Fields of South Africa, Young President's Organization, Hyatt Asia, and many of the Fortune 1000 companies. He offers to all of his clients a global and culturally sensitive perspective on how to get more out of work and out of life. He is always sure to do his homework to ensure that all groups feel at home no matter where they might be.
Author of Reinvent Yourself,expert on creativity, sales and marketing. Motivational speaker for sales audiences.
Jonathan Gabay is author of Reinvent Yourself and an international creativity and marketing expert. He is renowned for his creative thinking, copywriting, motivational and advertising skills, and is a contributor to media outlets such as the CBC on marketing, the Internet, handling change, commercialism and psychology. As a keynote speaker he regularly addresses audiences throughout the world.
Jonathan is one of the world's most dynamic independent advisors and practitioners on creativity, viral marketing, copywriting, direct response marketing and integrated business dynamics. Endorsed by the world's biggest marketing training institute, the Chartered Institute of Marketing (CIM), Gabay is the author of major internationally published books.
Recent Worldwide Clients Include TetraPak Ukraine, Shell, Vipnet, GJ Sheppard BI Worldwide, and many others.
World renowned musical impressionist/comedian and bilingual performer.
Andre-Philippe Gagnon is a World-renowned musical impressionist and comedian. The bilingual performer recently spent three years as Las Vegas headliner. He has been selling out the house and then bringing it down in Las Vegas for the past three years. Of French-Canadian origin, Andre spent over a decade touring the country and the world prior to the beginning of his Vegas show.
Equally talented as a performer in English or in French, he has opened for Celine Dion, and appeared on The Tonight Show with Johnny Carson. Gagnon's appearance at any event is a spellbinding cross between comedy act and concert, with a cast of thousands. His
guests have included Mick Jagger, Louis Armstrong, Jean Chretien, Fred Flintstone, Michael Jackson, and many more!
A native of Loretteville, Quebec, Gagnon's a master of accents, and has given over a hundred performances in English to nearly a quarter of a million Canadian fans. His most famous number is a virtuoso performance of all 18 voices in the legendary famine relief song, We Are the World, which has become Gagnon's classic since he first sang it on TV for the song's co writer and composer Lionel Ritchie.
In the Spring of 94, he made a remarkable breakthrough into Europe. In Brussels and in Paris, he received nightly standing ovations, an honor rarely bestowed by European audiences. He was such a success that he was invited back to Brussels and to the prestigious Casino de Paris in early 1995. In the fall of 1994, after a five year absence from Montreal scene, the Gagnon Laporte team took the city by storm with their brand new show.
The most dynamic duo on the planet strikes again! Andre Philippe Gagnon has become a veritable globe trotter around Europe and Canada. His European tours have audiences feverishly awaiting the arrival of
the world's greatest impressionist. It's Gagnomania.
Pioneer in Humor-Based Training, Member of the Speaker Hall of Fame, Comedian and Author
Tim Gard, CSP, CPAE, is a tears-in-your-eyes-laugh-out-loud speaker who teaches people to be more resilient and resourceful, and coaches businesses on how to enhance productivity and employee enthusiasm.
Talented, innovative, and memorable, Tim provides amazing take-home value delivered with his one-of-a-kind presentation style.
As a keynote speaker, he ensures every event starts with a bang and/or concludes with everyone sharing a renewed, positive sense of purpose. Tim is also available as an outstanding emcee facilitating the day's activities or hosting an evening awards banquet.
Tim has achieved the highest honors and recognition in his industry, including:
Tim's down-to-earth style and real-life humor leaves a lasting impression that audiences will benefit from for years to come. His skillful use of ordinary items in extraordinary ways and extraordinary items in everyday ways make him one of the most popular main stage speakers on the platform today.
Becoming more resilient is not about telling jokes or laughing at everything. Instead of making light of serious issues, Tim shines a light on unseen possibilities for solutions to difficult situations. He demonstrates how to be professional, yet light-hearted throughout all his programs.
Without a doubt, Tim's keynotes consistently deliver on these two promises:
As a business speaker, Tim shows leaders how to enhance productivity and employee enthusiasm using his humor stress diffusion tactics in everyday situations. He facilitates an unforgettable experience that improves the quality of interactions. At the same time, he's instilling an enthusiasm for non-malicious mischief that no one should live without!
For two decades, Tim has provided hilariously entertaining, fast-paced, and informative programs from Texas to Tasmania. His universal message translates to a diverse range of audiences of every size.
An internationally recognized authority on stress reduction and conflict resolution, Tim's easy-to-implement techniques provide audiences with ways to diffuse, deal with, and even avoid intensely stressful encounters. When relating to business leaders, Tim 'walks his talk' as a successful business owner himself for more than 20 years. Before starting his business, he worked in the Sales Industry, as well as State and Federal Government in Human Services, as a fraud investigator and is a navy veteran.
Author of Just Plane Funny and My Policy Manual and co-author of Motivational Leaders and Humor Me, Tim also offers his own line of 'stress buster' tools that are marketed worldwide.
Entrepreneur, Philanthropist, Speaker, and the inspiration for the film The Pursuit of Happyness
Chris Gardner is an Entrepreneur, Author, Philanthropist, and single parent whose work has been recognized by many esteemed organization.
Gardner is the author of the 2006 autobiography, The Pursuit of Happyness, a New York Times and Washington Post #1 bestseller that has been translated into over forty languages. Gardner is also the inspiration for the acclaimed movie The Pursuit of Happyness for which Will Smith, starring as Gardner, received Golden Globe, Screen Actors Guild and Academy Award nominations for his performance. Gardner’s second bestselling book, Start Where You Are: Life Lessons in Getting from Where You Are to Where You Want to Be, was published in May 2009.
In the fall of 2010, Gardner was named the Ambassador of Pursuit and Happyness for AARP, which has nearly 40 million members worldwide. Always hard working and tenacious, a series of adverse circumstances in the early 1980’s left Gardner homeless in San Francisco and the sole guardian of his toddler son. Unwilling to give up Chris Jr. or his dreams of success, Gardner climbed the financial industry ladder from the very bottom. He worked at Dean Witter Reynolds and Bear Stearns & Co before founding the brokerage firm Gardner Rich in Chicago in 1987.
Chris Gardner’s aim, through his speaking engagements and media projects, is to help others achieve their full potential. He is a passionate philanthropist committed to organizations combating violence against women, homelessness, financial illiteracy and providing access to medical care and treatment; issues of the utmost importance to Gardner.
Chris Gardner resides in Chicago.
Author Why Should Someone Do Business With You...Rather Than Someone Else?, speaker on business, marketing and sales.
No idle armchair philosopher, Sam Geist's insights stem from years of front-line business experience. He grew his single sporting goods store into a 15-store $40 million dollar a year national chain before he sold it to his competitor.
He opened a marketing and consulting agency, based on the full-service customer concepts he had honed in the retail arena, and went on to learn an entirely new set of skills and experiences. When his marketing clients began asking him to speak to their clients he discovered his true calling. Sam's early business roots taught him well about our volatile, ever-changing marketplace. His experiences provide him with an invaluable dual perspective--both as client and marketer--a perspective he has been sharing with audiences across North & South America and Europe for the last 15 years.
His business programs are not just theoretical speeches, they offer tangible ideas, and solutions. They provide a wealth of applicable information as well as the impetus to act on it. Sam questions. He challenges. He informs. He refocuses participants. He provides actionable strategies to address the obstacles faced by so many of today's organizations.
Sam has written Why Should Someone Do Business With You, Rather Than Someone Else?, an interactive book on business strategy that has assisted thousands of marketers to re-view, renew and move ahead of the marketplace. His second book, Would You Work for You? is a thought-provoking guide that encourages leaders to better see themselves, their relationships and their skills to enable them to lead their organizations effectively. He has also written two short business guides Make It Happen: 20 Ways to Execute Your Strategy Every Dayand Why Should Someone Do Business With You, Rather Than Someone Else: Eighteen Strategies to Get and Keep Customers.
During hands-on, interactive discussions and brainstorming workshops, Sam uses the Socratic method to encourage participants to question themselves, to think about their business in new ways in order to change, improve, and grow. He insists that asking tough questions--and answering them honestly--is crucial to the well being of your organization. He shows you how to capitalize on your resources, and how to use your knowledge more profitably than you ever did before.
Inspiring speaker with a story of adventure, survival and overcoming extreme adversity.
Yossi Ghinsberg is a
keynote speaker with a strong,
inspiring message of
adventure, overcoming adversity and keeping the dream alive. A philosopher of life, Ghinsberg is a man of passion, fixed resolve and a connector of people. He believes that nothing promotes growth more than an unexpected experience and unconventional thinking. In these times of great challenge and change, his
Power to Survive message is timely.
Ghinsberg was born and raised in Israel and served three years in the Israeli navy on the Red Sea. During this time, he befriended the Bedouins of the Sinai Desert whose wholesome philosophy and nomadic lifestyle greatly influenced his life's path.
He studied Jewish Philosophy and Business Administration at Tel Aviv University, followed by a comprehensive study of the 'Kabala' in authentic environments. A truth seeker by an inner calling, Ghinsberg continues to study the religions and philosophies of the past and present - including the Ancients, the Classics, Eastern, Contemporary and the Shamanic path.
Ten years after almost losing his life in the Amazon, he returned to the river valley that was the site of his remarkable adventure and made it his home. During this period, he was instrumental in the creation and construction of Chalalan, a model eco-tourism village that inspires the Amazon basin and the world to this day. His work with indigenous Amazon tribes contributed to the creation of the Madidi National Park, the largest biosphere conservation belt in the Amazon.
The next phase of his life was dedicated to the treatment, rehabilitation and reintegration of opiate addicts throughout the world as Vice President of The Center for Investigation & Treatment of Addiction (CITA). Ghinsberg promoted a new approach to the treatment of opiate addiction, establishing 12 treatment and research centers around the world from Mexico to China. He also founded 'The Alma Libre Foundation' based in Australia, dedicated to assisting opiate addicts in their re-integration to society.
Since that time he has initiated several different business ventures and published two books, Jungle and Laws of the Jungle, and two albums of original music. He has been involved in grassroots efforts for reconciliation and healing in the Middle East. Today he is the founder of a new interior and landscape design label, C
ollectEco, which represents his never ending roaming of the planet, his commitment to ecology, his connection to nature and his respect for indigenous cultures.
Vinh Giang (pronounced Jang) is first and foremost a businessperson and entrepreneur. While in his 20s, he started an online business with two good friends; all of them had decided to leave their careers in accounting and pharmacy, to pursue their dream of building a successful business. Their online platform, Encyclopedia of Magic, now teaches magic to almost 50,000 students around the world. For this innovative and successful business idea, Vinh and his friends were awarded Young Entrepreneur of the Year.
The strength of your victories in business is based on the people that work for you. This is why it’s so important that you connect with your people, you inspire them and you motivate them – that’s what I help you do in my presentations.“ Vinh Giang
Vinh’s mission in business and life is to share the psychology of illusion. He has devoted himself to understanding the ways in which people are fooled by illusions and by the tricks we play on ourselves. During his presentations, he demonstrates how this occurs.
Coming from the humble beginnings of a Vietnamese refugee family, Vinh has worked with companies from all over the world. Mentored by internationally recognized experts in innovation and success psychology, such as Matthew Michalewicz, he shares fresh, cutting-edge topics with his audience.
Hearing Vinh will open your mind to new possibilities, as he takes you on an unforgettable journey through stories, remarkable insights into human psychology, business and the wonderful art of magic.
“I believe that magicians are salespeople; they sell one of the most difficult products in the world. They sell magic – they sell the illusion. The way they’re able to sell magic is by working ridiculously hard. It takes thousands and thousands of hours to be able to sell the illusion, to be able to really sell the magic. Imagine if you applied the same mindset to your company – imagine if you applied the same dedication to your business – think about what you could achieve.” - Vinh Giang
Founder of the Institute for Applied Positive Research and Positive Communication Expert
Michelle Gielan, Founder of the Institute for Applied Positive Research, researches the science of positive communication and how to use it to fuel success. She works with Fortune 500 companies and schools to raise employee engagement, productivity and happiness at work. Michelle is a Partner at GoodThink, a positive psychology consulting firm, and she holds a Master of Applied Positive Psychology from the University of Pennsylvania.
Michelle is an Executive Producer of “The Happiness Advantage” Special on PBS, and she formerly served as the anchor of two national newscasts at CBS News. Her research and advice have received attention from Forbes, USA Today, CNN, FOX and NPR.
Bestselling Author, Brand Strategist and Executive Coach, Speaks on Leadership and Employee Engagement
After nearly twenty years in senior leadership roles in communications at media giants Universal, Sony and Turner Broadcasting, Libby is now CEO of executive coaching and consulting firm Libby Gill & Company. A sought-after international speaker, she guides established and emerging leaders to increase passion and productivity in their organizations.
Her clients include ABC-Disney, AMC Networks, Avery Dennison, CA Technologies, Cisco, Comcast, Deloitte, Eli Lilly, GoDaddy, Kellogg's, Microsoft, Nike, Oracle, PayPal, Royal Caribbean Cruise Lines, Safeway, The Conference Board, Warner Bros., Wells Fargo, and many more. A frequent media guest, Libby has shared her success strategies on CNN, NPR, the Today Show, and in BusinessWeek, Time, The New York Times, Wall Street Journal, and more.
The PR & branding brain behind the launch of the Dr. Phil Show, Libby helps individuals and organizations "capture the mindshare" that is, the heads and hearts â€“ of their customers, colleagues and communities. She delivers keynote addresses, custom training programs, and executive coaching for companies desiring to create cultures of bold leadership and personal accountability. Her proven "Clarify, Simplify & Execute" process inspires people to drive workplace performance by maximizing their "Leadership DNA" building high-passion/high-performance teams; and increasing employee engagement through authentic communication.
Deciding she would answer the call of entrepreneurship, Libby left the corporate world and founded Libby Gill & Company in November 2000. As she was reinventing her professional life, Libby's personal life also underwent a major transition. She chronicled her journey of overcoming the self-perceived limitations left behind by a family legacy of alcoholism, divorce, mental illness and suicide in her bestselling book Traveling Hopefully: How to Lose Your Family Baggage and Jumpstart Your Life.
Libby's award-winning book You Unstuck: Mastering the New Rules of Risk-taking in Work and Life has been endorsed by business leaders including Zappos.com CEO Tony Hsieh and Dr. Ken Blanchard. Her latest book, Capture The Mindshare and The Market Share Will Follow: The Art and Science of Building Brands, shows readers how to build brand loyalty through deep emotional connections.
A former columnist for the Dallas Morning News and a member of the Author's Guild, Libby lives in Los Angeles and is the proud mother of two fabulous young men, an Oberlin College freshman and a first-year teacher with Teach for America.
A master storyteller and humorous speaker, helps people understand leadership, teamwork, and personal growth.
A member of the Speaker Hall of Fame, Steve Gilliland is one of the most in-demand and top-rated speakers in the world. Recognized as a master storyteller and brilliant comedian, he can be heard daily on SiriusXM Radio’s Laugh USA and Blue Collar Radio. With an appeal that transcends barriers of age, culture and occupation—plus an interactive and entertaining style—Steve shows audiences how to open doors to success in their careers, their relationships and their lives. Presenting to over 250,000 people a year, more than two million have now heard him speak, with audiences encompassing nearly three dozen industries. Steve has the distinction of speaking in all 50 states and in 15 countries. As one newspaper stated, “Steve is what happens when the humor of a stand-up comic collides with the inspiration of a motivational speaker.”
In addition to his brilliant speaking career, Steve is a prolific, accomplished author, evidenced by three of his books—Enjoy The Ride, Making a Difference and Hide Your Goat—perennially making the publisher’s bestseller list and his being named Author of the Year. His thought-provoking writing style makes his articles a favorite with nationally prominent magazines. He influences the lives of millions through his presentations, books, CDs and DVDs. An extensive array of these products has been utilized by small businesses, Fortune 500 companies, U.S. and Canadian government agencies, churches, school districts and nonprofit organizations. Speaking the language of active business leaders, his books and CDs identify practical lessons that grow people and their businesses.
Steve built a multimillion-dollar company from the ground up on the same philosophy he expounds to his audiences. If you continually learn more about your company, your industry, your customer and yourself, you will always be a leader. You will be purpose-driven rather than process-driven, and you will make a difference. His motto is straightforward: “If you take care of people, the business will follow.” He has been recognized by Who’s Who for Speakers and Business Professionals, and The Pittsburgh Business Times named his company one of the fastest growing privately held companies in the region.
Steve was born and raised in the Pittsburgh area, resides in North Carolina and travels the world. He received his bachelor’s degree from Grove City College (PA) and his MBA from Globe University (MN). He is a proud grandpa, devoted father of four boys and a loving husband to his wife, Diane. Steve learned great compassion for people and a commitment to a hard work and balanced life ethic at the knee of his highly principled Christian mother and stepfather. Whether Steve is speaking at an event, writing about current issues that impact people or leading his own employees, he is not just a person who challenges people to change, he motivates them to do so.
Co-Author of The Experience Economy: Work Is Theater and Every Business A Stage. Speaks on strategy and customer service.
James H. Gilmore specializes in provoking executives to think more richly and constructively about growth and innovation. Combining imaginative business thinking with practical analytical tools, Jim excels at helping businesses conceive new ways of understanding customer needs and adding value in the marketplace. To direct new strategic thinking and foster greater corporate ingenuity, Jim leverages insightful frameworks drawn from his world-renowned expertise in three innovation disciplines:
First, Jim challenges organizations to think beyond goods and services as means to overcome commoditization and engage customers with truly new forms of output. His highly influential work, The Experience Economy: Work Is Theatre & Every Business a Stage, now published in fifteen languages, literally wrote the book that spawned worldwide attention in experience design, experiential marketing, and customer experience management. Gilmore's thinking on the subject is unparalleled in terms of challenging businesses to explicitly create value in two customer currencies: the importance of their time and the desire to achieve personal transformations.
The second innovation area in which Jim assists businesses is in mass customizing products and processes. He is co-editor of Markets of One: Creating Customer-unique Value through Mass Customization, which addresses how to best pursue customized offerings in the face of increasingly fragmented markets. Jim challenges businesses to go beyond mere customer satisfaction (the gap between what customers expect and what they perceive they get) to focus on the new innovation metric of customer sacrifice (the gap between what customers settle for and what they want exactly) in uncovering new innovation opportunities. Not limited in any way to consumer businesses, Gilmore argues this metric in particular holds the key to creating value in B2B relationships.
The third arena of innovation directs businesses to consider a whole new consumer sensibility in today's marketplace, namely the desire for authenticity. Jim's most recent book, Authenticity: What Consumers Really Want, outlines how authenticity must be managed as a distinct business discipline if any innovation is to find a receptive buyer. Here Jim addresses ways for businesses to innovate that go beyond appeals to availability, cost, and quality - outlining the deliberate steps needed to gain the perception of authenticity and a reputation as real.
Jim has worked across a wide array of industries. His work in experience innovation has included helping a number of hospitality clients, technology firms, equipment manufacturers, restaurant chains, and medical care businesses. He has helped both goods manufacturers and service providers incorporate principles of mass customization into their operations Jim's work in helping organizations render authenticity has primarily focused on travel and tourism, real estate development, and urban renewal.
Jim is co-founder of Strategic Horizons LLP and a Batten Fellow and Adjunct Lecturer at the Darden Graduate School of Business at the University of Virginia. He is a graduate of The Wharton School of the University of Pennsylvania, an alumnus of Procter & Gamble, and before co-founding Strategic Horizons LLP was head of CSC Consulting's Process Innovation practice.