Recognized for 25 years as one of the world’s leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author and co-founder, along with Martha Rogers Ph.D., of Peppers & Rogers Group. His latest endeavor is the formation of CX Speakers, a new company delivering workshops, keynote presentations and thought leadership consulting that is focused on customer experience topics.
Peppers’ work routinely examines the business issues that today’s global enterprises are grappling with while trying to maintain a competitive edge in their marketplace. He recently released his 11th book, Customer Experience: What, How and Why Now, a collection of bite-sized essays offering insights and “how to” recommendations on building and maintaining a customer-centric business. It uses real world examples to cover not just the central issue of customer experience, but also corporate culture, strategy, technology, and data analytics.
With Martha Rogers, Peppers has produced a legacy of international best-sellers that collectively sold well over a million copies in 18 languages. Their first book, The One to One Future (Doubleday, 1993), was called by Inc. Magazine’s editor-in-chief “one of the two or three most important business books ever written,” while Business Week said it was the “bible of the new marketing.” As a testament to this, Don Peppers and Martha Rogers were inducted into the Direct Marketing Association Hall of Fame in 2013.
Peppers’ and Rogers’ ninth book is Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits (Penguin, 2016). And in 2017, Wiley Publishers will release the third edition of their graduate school textbook, Managing Customer Experience and Relationships: A Strategic Perspective, originally published in 2003.
With nearly 300,000 followers for his regular postings of original content on LinkedIn, Don has been listed numerous times on LinkedIn as one of the Top 10 Marketing Influencers. In 2015, Satmetrix listed Don Peppers and Martha Rogers #1 on their list of the Top 25 most influential customer experience leaders. The Times of London included Don on its list of the “Top 50 Business Brains,” and Accenture’s Institute for Strategic Change listed Don as one of the 50 “most important living business thinkers” in the world.
Prior to founding CX Speakers and Peppers & Rogers Group, Don served as the CEO of a top-20 direct marketing agency (Perkins/Butler Direct Marketing, a division of Chiat/Day), and his 1995 book, Life’s a Pitch: Then You Buy (1995), chronicles his exploits as a celebrated business rainmaker in the advertising industry. Before his career on Madison Avenue he worked as an economist in the oil industry and as the director of accounting for a regional airline. He holds a B.S. in astronautical engineering from the U.S. Air Force Academy and a Master’s in Public Affairs from Princeton University’s Woodrow Wilson School. He is a competitive runner and happily married father of five.
Management and leadership expert. Stanford University Graduate and Professor of Organizational Behavior.
Jeffrey Pfeffer is the Thomas D. Dee II Professor of Organizational Behavior at the Stanford Graduate School of Business where he has taught since 1979. He is the author or co-author of 14 books on topics including power in organizations, managing people, evidence-based management and The Knowing-Doing Gap. His latest book, Leadership B.S.: Fixing Workplaces and Careers One Truth at a Time, was published in September, 2015. Author of more than 150 articles and book chapters, Pfeffer has won numerous awards for his scholarly research, including an Honorary Doctorate from Tilburg University in The Netherlands.
Jeffrey Pfeffer has taught seminars in 39 countries and has been a visiting professor at Harvard Business School, London Business School, Singapore Management University, and IESE in Barcelona. Prior to joining Stanford, he was on the faculty at the business schools at the University of California, Berkeley, and the University of Illinois. Jeffrey Pfeffer has served on the board of directors of several human capital software companies as well as other public and private company and non-profit boards.
Acclaimed author, management speaker and advisor to Fortune 500 companies.
B. Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. He is cofounder of Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings.
In 1999 Mr. Pine and his partner James H. Gilmore wrote the best-selling book The Experience Economy: Work Is Theatre & Every Business a Stage, which demonstrates how goods and services are no longer enough; what companies must offer today are experiences - memorable events that engage each customer in an inherently personal way.
In the summer of 2011 Mr. Pine released Infinite Possibility: Creating Customer Value on the Digital Frontier, which showcases how to use digital technology to stage experiences that fuse the real and the virtual. At its core is a new framework called the Multiverse that builds on the fundamental nature of the created universe - time, space, and matter - by showing how digital technology flips each of these dimensions on their head to create new worlds, first in our imagination and then in our experience.
In 2007 Mr. Pine also wrote with Mr. Gilmore Authenticity: What Consumers Really Want, which recognizes that in a world of increasingly paid-for experiences, people no longer accept the fake from the phony, but want the real from the genuine. This book was named one of the top ten business books of the year by Amazon.com and featured in a cover story in TIME Magazine on
10 Ideas that are changing the world.
His first book was the award-winning Mass Customization: The New Frontier in Business Competition, which details the shift companies are making from mass producing standardized offerings to mass customizing goods and services that efficiently fulfill the wants and needs of individual customers. The Financial Times chose it as one the seven best business books of 1993. He and his partner followed this up in 2000 by editing a collection of Harvard Business Review articles entitled Markets of One: Creating Customer-Unique Value through Mass Customization.
Mr. Pine has also written numerous articles for the Harvard Business Review, The Wall Street Journal, Chief Executive, Worldlink, CIO, Strategy & Leadership, and the IBM Systems Journal, among many others. Prior to beginning his writing and speaking activities, Mr. Pine held a number of technical and managerial positions with IBM. He is frequently quoted in such places as Forbes, The New York Times, Wired, USA TODAY, Investor's Business Daily, ABC News, Good Morning America, Fortune, Bloomberg BusinessWeek, and Industry Week.
In his speaking and teaching activities, Mr. Pine has addressed both the World Economic Forum and TED and is a Visiting Scholar with the MIT Design Lab. He has also taught at Penn State, Duke Corporate Education, the University of Minnesota, UCLA's Anderson Graduate School of Management, and the Harvard Design School. He serves on the editorial boards of Strategy & Leadership and Strategic Direction, is honorary editor of The International Journal of Mass Customization, and is a Senior Fellow with both the Design Futures Council and the European Centre for the Experience Economy, which he co-founded.
Former CEO of Southwest Airlines. Inspirational leadership speaker.
Howard Putnam led the visioning process at Southwest as well as further developing the
fun culture and excellent customer service that Southwest is still known for today. Southwest has been profitable every year for over thirty years, a record unsurpassed by any other airline.
Howard was raised on an Iowa farm and learned to fly out of a pasture in his Father's J-3 Piper Cub. He entered the airline business as a baggage handler at Midway Airport in Chicago for Capital Airlines at age 17. Capital was soon merged into United and Howard held thirteen different positions in sales, services and staff assignments in several cities, before being named Group Vice President of Marketing for United Airlines, the world's largest airline, in 1976.
In 1978 he was recruited to become President and CEO of fledgling Southwest Airlines in Dallas, TX. While at Southwest Howard and his team tripled the revenues and tripled profitability in three years. They also successfully guided Southwest through airline deregulation and Southwest was the first air carrier to order the Boeing 737-300, which later became the largest selling aircraft ever for Boeing.
In 1981, Howard was recruited by the board of directors of Braniff International to come aboard as CEO and save and/or restructure the financially failing airline. He was the first airline CEO to successfully take a major carrier into, through and out of chapter 11. Braniff flew again in 1984.
He is the author of The Winds of Turbulence on leadership and ethics. Harvard University wrote a case study on his experiences at Braniff, The Ethics of Bankruptcy as a model as to how to handle stakeholders in crisis.
Nido Qubein is a proven business leader who's also an effective speaker - not a speaker who knows something about business! He serves on several boards, including a Fortune 500 company with $100 billion in assets.
Nido Qubein stands clearly above the crowd as a dynamic business resource, for corporations and associations. He combines the superb communication skills that have propelled him to the forefront of America's speakers with the solid business acumen that has made him a trusted source of management expertise. He not only shows people what to do; but also, more importantly, teaches them how to think.
His life is an amazing success story: Refugee comes to America with no English, no income, and no connections. Goes on to become successful, wealthy, and widely acclaimed for his many achievements including Ellis Island Medal of Honor and Doctorate of Laws.
Nido Qubein is president of High Point University, an accredited undergraduate and graduate institution with 3,000 students from 50 countries and 44 states. He has written numerous books and recorded scores of audio and video learning programs including a bestseller How to Communicate Like A Pro. He is an active speaker and consultant addressing more than 100 business and professional groups around the world each year.
Best-selling Author and Business Speaker on Happiness at Work
Dr. Srikumar Rao has helped thousands of executives and entrepreneurs all over the world discover deep meaning. His methods have enabled them to achieve quantum leaps in effectiveness. Graduates of his workshops have become more creative and more inspiring leaders. Above all they have developed an inner serenity, born of the knowledge that they will be able to appropriately handle whatever comes their way be it a small wave or a tsunami. They become resilient and bounce back nonchalantly from reverses that would floor most peers.
Dr. Rao received his Ph.D. in Marketing from the Graduate School of Business, Columbia University. He has a degree in Physics from St. Stephen's College, Delhi University and an MBA from the Indian Institute of Management, Ahmedabad.
Dr. Rao is the author of Are You Ready to Succeed: Unconventional Strategies for Achieving Personal Mastery in Business and Life. The book is an international bestseller and has been translated into many languages and distributed in all continents. His latest book Happiness at Work: Be Resilient, Motivated and Successful - No Matter What, is also a business bestseller and has been translated into more than a dozen languages. He is also the creator and narrator of The Personal Mastery Program audio course.
Dr. Rao conceived the innovative course Creativity and Personal Mastery. Students found it so overwhelmingly powerful that it remains the only business school course in the world to have its own alumni association.
Dr. Rao’s work has been extensively covered in the media including the New York Times, the Wall Street Journal, the London Times, the Independent, Time, the Financial Times, Fortune, the Guardian, Forbes, Business Week and dozens of other publications.
He is a powerful speaker and his talks are hosted on many sites including INC.com,TED.com and Thinkers 50 Interview. He has conducted workshops for and spoken before executives of Microsoft, Google, Merrill Lynch, McDonald’s, Chubb, IBM, United Airlines, Allstate, Johnson & Johnson and dozens of other companies.
Fred Reichheld is a Bain Fellow and founder of Bain & Company's Loyalty Practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter system of management.
His work in the area of customer and employee retention has quantified the link between loyalty and profits. Fred's books, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (HBSP 1996); Loyalty Rules! How Today's Leaders Build Lasting Relationships (HBSP 2001), and The Ultimate Question: Driving Good Profits and True Growth (HBSP, 2006) have each become best sellers.
In his latest book, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press-Sept. 2011), Fred reveals how NPS practitioners including Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit, have utilized the Net Promoter System (NPS) to generate extraordinary results. He explains how NPS helps companies become truly customer-centric, unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors.
Fred is a frequent speaker at major business forums and his work on loyalty has been widely covered in The Wall Street Journal, New York Times, Financial Times, Fortune, Business Week and The Economist. He is the author of eight Harvard Business Review articles on the subject of loyalty.
Consulting Magazine chose Fred as one of the "25 Most Influential Consultants" in its 2003 annual survey. According to The New York Times, "[He] put loyalty economics on the map."The Economist refers to him as the "high priest" of loyalty.
Reichheld graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978).
Brendan Reid is an accomplished executive, career management expert and author of Stealing the Corner Office. He is the Senior Vice President at Ceridian, a global human capital management technology company serving more than 50 countries. He has built his career by breaking with corporate convention and questioning long held management truisms. For nearly 20 years he has studied the too-often-ignored human side of corporate dynamics that create the imperfect world we work in.
Unlike most business authors and experts who focus on the conventional side of business and career management, Brendan delves into the unconventional tactics people use to get ahead and stay ahead. In his speaking engagements and in his book, Brendan draws on his experiences as a struggling middle manager and the startling revelations about success that became the foundation for the career strategy that took him into the executive ranks.
Brendan lives in Toronto, Canada with his partner Aya and their three dogs.
Former UPS Executive & Inspiring Speaker on Customer Service and Leadership
Rocky Romanella pulls in audiences with real life stories from an illustrious career spanning nearly 40 years at one of the most recognized and admired brands in the world, UPS, and later as CEO & Director for UniTek Global Services, a mid-cap telecommunications solution company. Having led record sales efforts, rapidly building brands and managing teams through difficult restructuring events and developing a culture needed to integrate past acquisitions, he inspires audiences to create a unified company with one vision.
An expert in cultural integration, operations and engineering, while in executive roles Rocky successfully launched one of the largest re-branding initiatives in franchising history, The UPS Store, which revolutionized the $9 billion retail shipping and business services market. In addition to leading the global strategy of all U.S. and international retail channels, he was an integral part of the integration of many acquisitions, which became UPS Supply Chain Solutions with responsibilities in the U.S., Canada, Mexico, Latin America and South America and led UPS's entry into the healthcare industry as part of their supply chain logistics strategy. His responsibilities have also included overseeing nearly 72,000 employees throughout nine states. Rocky has experience in all facets of the UPS business operations.
For over three decades, Romanella held various management positions including hub and package operations and industrial engineering. He led project teams on numerous special assignments to develop customer solutions tools and processes for improving operational inefficiencies and was instrumental in generating revenue growth for UPS Supply Chain Solutions in North and South America. He is a winner of the UPS Chairman's Award for Excellence.
His book was released in March 2017, "Tighten The Lug Nuts: The Principles of Balanced Leadership." Rocky uses his over forty years of experience in supply chain, logistics and transportation, retail, sales and operational management at UPS, and his CEO and Director roles, to explore the ways a true leader can add value as a trusted advisor, mentor, and visionary who uses a process approach to lead the organization and its people to new levels of success. In an engaging, personal, and witty style, Rocky Romanella details how leaders must make their three major constituents equal priority by actively listening to their needs and building strong relationships.
Renowned communication and leadership speaker, author of The Likability Factor.
Internet pioneer and best-selling author, Tim Sanders advises Fortune 500 executives on leadership, marketing and new media strategies to grow their business. He was an early stage member of Mark Cuban's broadcast.com. In 1999, broadcast.com was acquired by Yahoo, taking Tim with it, where he rose to the position of Chief Solutions Officer and named its Leadership Coach. Since leaving Yahoo, Tim has consulted with dozens of companies involved in business to business, government and consumer industries.
His background is economics, psychology and debate, giving him a rare blend of stories and science to move audiences to action. Time Magazine called him a
Public Consultant because of his extensive pre-keynote research and highly customized advice points for groups. For over a dozen conferences and meetings, he's the top rated speaker in its history.
Tim is the author of four books, including the New York Times best seller Love Is The Killer App: How to Win Business & Influence Friends. His second book, The Likeability Factor was featured in major media from USA Today to The New York Times. His latest book, Today We Are Rich: Harnessing the Power of Total Confidence is an Inc. Magazine business bestseller.
Over the years, Dr. Ed Seifried has touched the hearts and minds of almost every director and CEO of community banks across the nation. While recognized for his keynote speeches, Dr. Ed is a valued educator for community bank directors, CEOs, senior management, and up and coming community bankers.
Carrying on his tenure as Professor Emeritus of Economics and Business at Lafayette College, Dr. Ed has led the educational programs as Dean for the West Virginia Banking School and the Virginia School of Banking. He has been on the faculty of many banking schools, including Stonier and the Graduate School of Banking at LSU.
Most recently, Dr. Ed is the Executive Director of the Sheshunoff Affiliation Program. This highly acclaimed program provides high performance education and idea exchanges for community bank CEOs, Lenders, and Technology/Operations Officers.
Having served as a community bank director, Dr. Ed believes that one has to experience the dynamics of being a community bank director to fully understand their needs to create the bank's strategic plan, assess risk, set risk parameters, monitor risk, and to be thoroughly educated.
Global Managing Director of Achieveblue, Author and Speaker on Leadership and Talent Development
Dr. Linda Sharkey is a HR Executive and Business Strategist who is an internationally recognized author and expert on leadership development and talent management. Her primary focus is coaching and developing leaders and teams and driving talent and workforce planning initiatives that support productivity and company growth. She is Managing Director of Tomlin Sharkey Associates, a boutique consultancy focused on leadership, cultural and organizational transformation. She is a Founding Member of the Marshall Goldsmith Group a premier executive coaching organization. Linda is widely recognized as a no nonsense coach who helps great leaders get even greater results.
Linda was Chief Talent Office and VP of People Development for HP where she was responsible for executive development, succession planning, talent management, performance management, and workforce planning and organization improvement. Before joining HP she held Executive Human Resource positions at GE. She designed a high impact leadership development initiative named a best practice by Jack Welch.
Dr. Sharkey is a frequent speaker and widely published in the area of leadership and organization development, culture change and executive coaching. Her most recent book, which she co-authored , The Future-Proof Workplace: Six Strategies to Accelerate Talent Development, Reshape Your Culture and Succeed with Purpose, is your “survival guide” for the new (and often chaotic) reality of business. Winning with Transglobal Leadership: How to Develop Top Global Talent to Build World Class Organizations which she co-authored has been recognized as one of the top 30 business books for 2012 by Soundview. She has co-authored an acclaimed books on talent development and data analytics entitled Optimizing Talent: What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce and it's companion Optimizing Talent Workbook: Building an Unbeatable Talent Brand. Her clients include such companies as NetApp, Genetech, Bell Canada, Sodexo, Boeing, HCHS, Reckett Benckiser, Corning, Jones Lang LaSalle, PricewaterhouseCoopers, Lexis Nexis and Sun Products.
Recognized authority in developing businesses and their leaders to deliver results and increase value, Author of six books including Leadership Code.
Norm Smallwood is a recognized authority in developing businesses and their leaders to deliver results and increase value. In 2010, the Harvard Business Review described Norm Smallwood as doing
innovative and ground-breaking work on effective leadership.
Norm co-founded The RBL Group with Dave Ulrich in 2000. Much of his current work relates to increasing business value by building organization, leadership, and people capabilities that measurably impact market value, and connecting firm brand identity with leadership brand capability. Leadership brand capability occurs when investors, customers, and employees have confidence that leaders are able to deliver present and future results in a manner consistent with the desired customer experience or firm identity.
He has co-authored six books: Real-Time Strategy, Results-Based Leadership, How Leaders Build Value, Change Champions Field Guide, Leadership Brand, and Leadership Code. He has published more than 150 articles in leading journals and newspapers such as Washington Post, Forbes, and Financial Times, and has contributed chapters and forewords to multiple books. He has published two articles in Harvard Business Review and is a frequent blogger on HBR Online. Norm was also a faculty member in executive education at the University of Michigan in the Ross School of Management.
For several years, Leadership Excellence magazine has ranked Norm as one of the top 100 Global Voices in Leadership and the RBL Group as one of the top leadership development firms in the world.
Prior to co-founding the RBL Group, Norm was a founding partner and managing director of Novations Group, Inc. where he led business strategy, organization design, and human resource management projects for a wide variety of clients spanning multiple industries. Before this, he was an organization development professional at Procter and Gamble in a start-up business in Georgia and in Calgary, Alberta, with Esso Resources Canada. He is on the editorial board of the Journal of Human Resource Management and an Honorary Colonel for the West Valley City Police Department.
Associate Professor at the Harvard Business School and Speaker on Leadership Development
Scott Snook is currently the MBA Class of 1958 Senior Lecturer of Business Administration at the Harvard Business School.
He graduated with honors from West Point earning the Royal Society of Arts Award for the most outstanding overall cadet in his class. Following graduation, he was commissioned in the US Army Corps of Engineers where he served with distinction in various command and staff positions for over 22 years, earning the rank of Colonel before retiring in 2002. He has led soldiers in combat. Among his military decorations are the Legion of Merit, Bronze Star, Purple Heart, and Master Parachutist badge.
He has an MBA from the Harvard Business School, where he graduated with High Distinction as a Baker Scholar. Dr. Snook earned h is Ph.D. from Harvard University in Organizational Behavior winning the Sage-Louis Pondy Best Dissertation Award from the Academy of Management for his study of the Friendly Fire Shootdown in Northern Iraq. Until July of 2002, Colonel Snook served as an Academy Professor in the Behavioral Sciences and Leadership Department at the United States Military Academy. He also directed West Point's Center for Leadership and Organizations Research as well as its joint Master's Program in Leader Development. He is the primary author of West Point's Cadet Leader Development System - the Academy's philosophy on how to develop leaders of character for the Nation. Professor Snook's book Friendly Fire was selected by the Academy of Management to receive the 2002 Terry Award as the most influential book on managerial thinking published during the past two years. He has also co-authored a book that explores the role of "common sense" in leadership titled, Practical Intelligence in Everyday Life, available from Cambridge University Press (2000). He most recently co-edited The Handbook for Teaching Leadership: Knowing, Doing, and Being available from SAGE Publications (2011). Professor Snook has shared his leadership insights in formal executive education programs at Harvard and with numerous corporate audiences around the world.
Professor Snook's research and consulting activities have been in the areas of leadership, leader development, change management, organizational systems and failure, and culture. He currently lives in Concord, Massachusetts with his wife Kathleen and their five children.
Christopher Thornberg is Founding Partner of Beacon Economics, LLC and widely considered to be one of the nation's leading economists. An expert in economic forecasting, regional economics, employment and labor markets, economic policy, and industry and real estate analysis, he was one of the earliest and most accurate predictors of the subprime mortgage market crash that began in 2007, and of the global economic recession that followed.
Since 2006, Dr. Thornberg has served on the advisory board of Wall Street hedge fund Paulson & Co. Inc. In 2015, he was named to California State Treasurer John Chiang's Council of Economic Advisors, the body that advises the Treasurer on emerging strengths and vulnerabilities in the state's economy. Between 2008 and 2012, he was a chief economic advisor to the California State Controller's Office and served as Chair of then State Controller John Chiang’s Council of Economic Advisors.
Widely quoted in the media, he has appeared on NBC’s The Today Show, ABC’s Nightline, CNN, FOX News Channel, NPR, and is regularly quoted in major national and California dailies including the Wall Street Journal, New York Times, Washington Post, Los Angeles Times, and Chicago Tribune.
A highly sought after speaker, Dr. Thornberg regularly presents to leading business, government, and nonprofit organizations across the globe. These groups include Chevron, The New Yorker, City National Bank, REOMAC, the California State Association of Counties, Colliers International, State Farm Insurance, the City of Los Angeles, and the California and Nevada Credit Union League, among many others. He has testified before the U.S. Congress House Committee on Financial Services on municipal debt issues, and before the California State Assembly Committee on Revenue and Taxation regarding changes related to Proposition 13.
Dr. Thornberg has been involved in a number of special studies measuring the effect of important events on the economy. These include the NAFTA treaty, the California electricity crisis, port security, California’s water transfer programs, and the terrorist attacks of September 11, 2001.
He currently serves on the Residential Real Estate Committee at the University of San Diego's Burnham-Moores Center for Real Estate. He is a panel member of the National Association of Business Economists ' quarterly outlook, a contributor to the consensus outlook of the Journal of Business Forecasting, and a contributor to the monthly economic polls published by Reuters. He is on the boards of the Los Angeles Area Chamber of Commerce, the Central City Association (Los Angeles), the Asian Real Estate Association of America, and America's Edge, a nonprofit organization focused on strengthening the economy through public investments in youth and education. He is also a member of the Los Angeles Chapter of Lamda Alpha International, the honorary society for the advancement of land economics, and serves on the Advisory Committee of United Ways of California's coming California Financial Stability Report.
Prior to launching Beacon, he was an economist with UCLA’s Anderson Forecast where he regularly authored economic outlooks for California, Los Angeles, and the East Bay. He also developed a number of specialized forecasts for various regions and industries. Previously he has taught in the MBA program at UC San Diego’s Rady School of Business, at Thammasat University in Bangkok, Thailand, and has held a faculty position in the economics department at Clemson University.
Dr. Thornberg holds a Ph.D in Business Economics from The Anderson School at UCLA, and a B.S. degree in Business Administration from the State University of New York at Buffalo.
Renowned keynote speaker on growth, leadership, sales and customer service strategy.
Michael Treacy is the President and founder of Treacy & Company. He brings over 30 years of experience helping companies achieve market leadership. Mr. Treacy's ideas about customer value propositions and growth disciplines have been used by companies across the globe to reshape strategies, bolster competitive positions and dramatically improve top and bottom line performances.
Mr. Treacy's views have been shaped by his rich experiences as an academic at MIT, as an advisor to some of the most successful firms of the past decade, and as an entrepreneur who has established and led several successful firms. In his career he's encountered and surmounted almost every obstacle to achieving exceptional company performance and building extraordinary firms.
Michael Treacy's books have gained international attention. In the 1990s he showed how to gain a competitive advantage through value leadership in The Discipline of Market Leaders a New York Times bestseller. It outlines the principles of leadership in a competitive marketplace - focused on an unmatched customer value proposition delivered through a unique operating model design. Many companies large and small have adopted these principles to drive their own business strategies and build competitive advantage. A decade later in Double Digit Growth, a Business Week bestseller, he proved how rapid, steady and profitable growth can be dialed up on purpose.
Now Mr. Treacy's radically different thinking is again leading the way - helping leaders assess the global opportunity and face an unprecedented globalizing marketplace that brings with it an assault by upstart competitors who are smart, motivated and who take the long view.
A former professor of management at the Sloan School of Management at Massachusetts Institute of Technology, Michael Treacy has published numerous articles over the past two decades in magazines and journals and is a frequent contributor to the Harvard Business Review. He is also currently engaged in a major research study to understand the performance discipline that allows certain companies to routinely achieve high performance - in growth, cost control, safety, or other important goals - while other firms struggle with uncertain results.
Mr. Treacy received his PhD. from MIT and his engineering degree from the University of Toronto. He has served as a board member for several leveraged buyouts and new ventures. Mr. Treacy resides in Needham, Massachusetts with his wife and three children.
Robert B. Tucker is president of The Innovation Resource, and an internationally recognized leader in the field of innovation. Formerly an adjunct professor at the University of California, Los Angeles, Tucker has been a consultant and keynote speaker on innovation, management and change since 1986.
His pioneering research in interviewing over 50 leading innovators was published in the book Winning the Innovation Game in l986. Since then, he has continued to publish widely on the subject, including his international bestseller Managing the Future: 10 Driving Forces of Change for the New Century, which has been translated into 13 languages. In Driving Growth Through Innovation he identified the emerging best practices of 23 innovation vanguard companies. And in his latest work, Innovation Is Everybody's Business, Tucker interviewed 43 innovation-adept individuals from multiple industries and all levels of organizations, and teaches the personal skills necessary to become an innovator in this hyper-competitive world.
As one of the thought leaders in the growing Innovation Movement, Tucker is a frequent contributor to publications such as the Journal of Business Strategy, Strategy & Leadership, and Harvard Management Update. He has appeared on PBS, CBS News, and was a featured guest on the CNBC series The Business of Innovation.
The Innovation Resource, based in Santa Barbara, California, is a consulting firm devoted exclusively to assisting companies seeking to improve top and bottom line performance via systematic innovation.
Tucker is a much sought after keynote speaker at conventions, company management meetings, and industry conferences. Clients include over 200 of the Fortune 500 companies as well as clients in Europe, the Americas, Asia-Pacific, and Australia.
Renowned speaker and author who helps organizations and leaders deliver value.
Dave Ulrich is a Professor at the Ross School of Business, University of Michigan and a partner at the RBL Group, a consulting firm focused on helping organizations and leaders deliver value. He is a keynote speaker on how organizations build capabilities of leadership, speed, learning, accountability, and talent through leveraging human resources. He has helped generate award winning data bases that assess alignment between strategies, organization capabilities, HR practices, HR competencies, and customer and investor results.
He has published over 200 articles and book chapters and 25 books some of which include: Asian Leadership, The Why of Work, HR Transformation, Leadership Code, The Future of Human Resource Management, Why the Bottom Line Isn't, Results Based Leadership and Organizational Capability. His latest books are HR from the Outsie In, Leadership Sustainability, and Global HR.
He edited Human Resource Management 1990-1999, served on editorial board of 4 Journals, on the Board of Directors for Herman Miller, and Board of Trustees at Southern Virginia University, and is a Fellow in the National Academy of Human Resources. Honors include:
world's top fivebusiness coaches
For over 25 years, Dan Veto’s pioneering research and consulting have influenced leading organizations across diverse industries, as well as countless retirement professionals and their clients. His work illuminates the exciting promise and critical new financial and lifestyle responsibilities associated with longevity and the new retirement.
Over the past decade, Dan has been instrumental in developing and implementing Age Wave’s innovative, research-based professional and consumer learning programs. He specializes in educating financial advisors, clients, and other constituent groups on the unique priorities, needs, and challenges of longevity.
Dan is a highly sought-after keynote speaker on the changing nature of life after 50, particularly regarding the boomer generation’s unprecedented relationship to retirement. His dynamic presentation style consistently receives high praise, and his unparalleled insight into the real-life challenges and triumphs of aging and retirement is frequently featured in the media, including the New York Times, BusinessWeek, SmartMoney, and Financial Planning Magazine.
Prior to joining Age Wave, Dan served on the board of directors and was Chief Marketing Officer and Senior Vice President of Strategic Planning at Bankers Life, a firm focused on meeting the financial security needs of retirees. He began his career at McKinsey & Company, a leading management consulting firm, where he advised financial services and health care clients in the United States, Mexico, and throughout Europe.
Dan earned a BS in Electrical Engineering from the University of Illinois, and an MBA from INSEAD, the international business school in Fontainebleau, France. He resides in the San Francisco Bay Area with his wife and two daughters.
Margaret Wheatley writes, teaches and speaks about how we can organize and accomplish our work in chaotic times, sustain our relationships, and willingly step forward to serve. Since 1973, Meg has worked with an unusually broad variety of organizations: Her clients and audiences range from the head of the U.S. Army to twelve year-old Girl Scouts, from CEOs and government ministers to small town ministers, from large universities to rural aboriginal villages. All of these organizations and people wrestle with a common dilemma - how to maintain their integrity, energy and effectiveness as they cope with the relentless upheavals and rapid shifts of this troubling time. But there is another similarity: a common human desire to find ways to live together more harmoniously, more humanely, so that more people may benefit.
She has written several best-selling books. Her new book, published October 2012, is So Far From Home: Lost and Found in Our Brave New World. This book first explains how this global culture emerged, a brave new world destructive of our good work, opposite to what we intended to create. It calls on us to claim a new role for ourselves --
warriors for the human spirit and then provides practices and commentary for how to do our work drawing on our best human capacities to serve in this dark time.
Her other books are: Walk Out Walk On: A Learning Journey Into Communities Daring to Live the Future Now, co-authored with Deborah Frieze; Perseverance; Leadership and the New Science (18 languages and third edition); Turning to One Another: Simple Conversations to Restore Hope to the Future (seven languages and second edition); Finding Our Way: Leadership for an Uncertain Time and A Simpler Way (co-author Myron Kellner-Rogers).
Meg earned her doctorate in Organizational Behavior from Harvard University, and a masters in Media Ecology from New York University. She also studied at University College London, U.K. She has been a global citizen since her youth, serving in the Peace Corps in Korea in the 1960s, and has taught, consulted or served in an advisory capacity on all continents (except Antarctica). She began her career as a public school teacher, and also has been a professor in two graduate management programs (Brigham Young University and Cambridge College Massachusetts).
She is co-founder and President emerita of The Berkana Institute, founded in 1991. Berkana has been a leader in experimenting with new organizational forms based on a coherent theory of how living systems adapt and change. Berkana has worked in partnership with a rich diversity of people around the world who strengthen their communities by working with the wisdom and wealth already present in their people, traditions and environment. These pioneers do not deny or flee from our global crisis;they respond by moving courageously into the future now, experimenting with many different solutions.
Meg has received several awards and honorary doctorates. In 2003, The American Society for Training and Development (ASTD) honored her for her contribution
to workplace learning and development and dubbed her
a living legend. In April 2005, she was elected to the Leonardo Da Vinci Society for the Study of Thinking for her contribution to the field of systems thinking. In 2010, she was appointed by the White House and the Secretary of the Interior to serve on the National Advisory Board of the National Parks System; her primary responsibility is to support the growth of a 21st century culture of adaptation and innovation throughout 400 national parks.
Dr. Julie Williamson is a Vice President of Strategy and Research for Karrikins Group, where she has worked with some of the world's largest companies, helping them set and execute on strategy and transformation. She is a leading voice in how organizations link together communication, design, strategy, sales, marketing and service to deliver sustainable growth. She uses both traditional and forward looking resources in her strategy and transformation work, leveraging design thinking to help client arrive at solutions that are informed by data and inspired by creativity.
Her work with Peter Sheahan on the recently released book MATTER: Create more value, move beyond the competition, and become the obvious choice highlights Julie’s commitment to working with clients to find and deliver on opportunities for growth and development.
Julie is an educator and a professional, teaching undergraduate and graduate level courses on organizational strategy, behavior, and change, and helping students connect the theoretical concepts to real-world applications. Her work with knowledge management and leadership development has been put to the test with Fortune 100 companies and stands well outside of the classroom.
Dr. Brynn Winegard is a business expert with a specialization in marketing, retail, and life sciences (neuromarketing, neuromanagement). Brynn is a professor, speaker, entrepreneur, author, business commentator. She completed her MBA and PhD at the Schulich School of Business in the areas of marketing and strategy and an undergraduate in life science (neuroscience and psychology) at McMaster University. Brynn spent over a decade in corporate marketing working for such companies as Pfizer Inc., Nestle Inc., Bank of Montreal, ScotiaBank, CIBC and Johnson & Johnson Inc. Brynn has an impressive list of clients for whom she has done training, facilitation, and consulting, now in the hundreds, including Coca-Cola, Toyota, Novartis, USAA, Enbridge, Kruger, Kraft, Pepsico, Georgia Pacific, Bristol Myers Squibb, IEEE, among many others. Brynn is Faculty at the Schulich Executive Education Centre, Ryerson University, the University of Guelph, and is the principal of Winegard & Company, an independently run management consultancy and research incubator.
Leadership speaker, author of Multipliers: How the Best Leaders Make Everyone Smarter.
Liz Wiseman is the President of The Wiseman Group, a leadership research and development firm headquartered in Silicon Valley. At The Wiseman Group, she advises senior executives and is a keynote speaker on leadership and business strategy for executive teams worldwide. Her recent clients include: Apple, Salesforce.com, GAP, Inc., Symantec, SAP and Microsoft.
She has conducted significant research in the field of leadership and collective intelligence and is the author of the WSJ bestselling book Multipliers: How the Best Leaders Make Everyone Smarter and published Bringing out the Best in Your People in the May 2010 edition of Harvard Business Review and numerous other articles.
A former executive at Oracle Corporation, Liz worked in various executive roles in the Education and HR organizations during her 17 years there. Most recently, she worked as the Vice President of Global Products and Services for Oracle's $400 million education business, where she led product management, marketing, pricing, eLearning, and internal training globally. Prior to this, she worked as Vice President of Oracle's Human Resource Development organization, working closely with Oracle's top management team to build the corporate strategic intent and to develop leadership at all levels of the organization. Liz was the Director of Oracle University, starting and leading Oracle University from a small new-hire training department to a full corporate university with global scope.
She has led significant globalization initiatives and has worked and taught extensively internationally. Liz holds a Bachelors degree in Business Management and a Masters of Organizational Behavior from Brigham Young University.
John Wood is the founder of Room to Read®, an organization that believes World Change Starts with Educated Children. From its humble origins as a cash strapped and unknown organization, Room to Read has now reached over 10 million children in developing countries with a focus on literacy and gender equality in education.
At age 35, John left an executive career track at Microsoft to follow his passion that “no child should ever again be told they were born in the wrong place at the wrong time and therefore will not get educated.” The business acumen honed in the fast paced world of technology, combined with his passion to change the world, makes John a unique and inspiring speaker with broad appeal.
John’s award-winning memoir, Leaving Microsoft to Change the World tells how he raised over $400 million from a “standing start” to develop one of the fastest growing nonprofits in history. The book was described by Publishers’ Weekly as “an infectiously inspiring read.” Translated into 23 languages, it is popular with entrepreneurs, philanthropists and educators. Amazon named it one of the Top Ten Business Narratives of 2006 and Hudson Booksellers voted it to their Top Ten Nonfiction list. John’s author interview on The Oprah Winfrey Show raised over $3 million from viewers.
John’s latest book is entitled Creating Room to Read: A Story of Hope in the Battle for Global Literacy. Kirkus Reviews called it “an absorbing personal account of a remarkable achievement”. It was endorsed by Bill Clinton, Melinda Gates and Sheryl Sandberg.
John is a five time winner of Fast Company Magazine’s Social Capitalist Award and is one of Goldman Sachs’ 25 Most Intriguing Entrepreneurs. He was named an Asian Hero by Time Magazine, selected as in the inaugural class of Young Global Leaders by the World Economic Forum and is a Henry Crown Fellow at the Aspen Institute. Bill and Melinda Gates presented him with the first ever Microsoft Alumnus of the Year medal. Barron’s twice named John to their list of the 25 Best Givers. In 2014, John was awarded by Queen Silvia of Sweden with the World’s Children’s Prize. The WCP is often called the Children’s Nobel Prize, and in the same year Malala Yousafzai was a fellow honoree. He has also won the Asia Society’s “Service to Society” award and was honored with a Lifetime Achievement Award by the Tribeca Film Festival.
Room to Read has been voted by the Young Presidents Association as their Social Enterprise of the Year, was awarded the UNESCO Confucius Prize for Literacy, and was chosen as the inaugural winner of the Library of Congress David Rubenstein International Literacy Prize.
John holds a MBA from the Kellogg Graduate School of Management at Northwestern University, a bachelor’s degree magna cum laude in finance from the University of Colorado, and honorary doctorates from McGill University, Westminster College, Wofford College and the University of San Francisco. At the invitation of former President Bill Clinton, he served three years on the Advisory Board of the Clinton Global Initiative. John is a frequent lecturer at Harvard Business School, the Harvard Graduate School of Education, and at NYU’s Wagner School of Public Policy. He is a former Board member of the College Advising Corps, Net Impact and the One Acre Fund, and serves on the Advisory Boards of Global Citizen Year, Possible Health, and the “Getting to Carnegie” competition.
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