Renowned Sales and Marketing strategist, motivational speaker and author.
Dr. Tony Alessandra has a street-wise, college-smart perspective on business, having been raised in the housing projects of NYC to eventually realizing success as a graduate professor of marketing, entrepreneur, business author, and hall-of-fame keynote speaker. He earned a BBA from the University of Notre Dame, an MBA from the University of Connecticut and his PhD in marketing from Georgia State University.
In addition to being president of Assessment Business Center, a company that offers online 360 assessments, Tony is also a founding partner in The Cyrano Group and Platinum Rule Group--companies which have successfully combined cutting-edge technology and proven psychology to give salespeople the ability to build and maintain positive relationships with hundreds of clients and prospects.
Dr. Alessandra is a prolific author with 19 books translated into 49 foreign language editions, including his newest book co-authored with Dr. Jerry Teplitz, Switched-On Selling: Balance Your Brain For Sales Success (July 2010); the newly revised, best selling The NEW Art of Managing People (2008); The Platinum Rule (1996); Collaborative Selling (1993); and Communicating at Work (1993). He is featured in over 50 audio/video programs and films, including Relationship Strategies (American Media); The Dynamics of Effective Listening (Nightingale-Conant; and Non-Manipulative Selling (Walt Disney). He is also the originator of the internationally-recognized behavioral style assessment tool - The Platinum Rule.
Recognized by Meetings & Conventions Magazine as
one of America's most electrifying speakers, Dr. Alessandra was inducted into the Speakers Hall of Fame in 1985 and is a member of the Speakers Roundtable, a group of 20 of the world's top professional speakers. Tony's polished style, powerful message, and proven ability as a consummate business strategist consistently earn rave reviews and loyal clients.
Business leaders call on Ian Altman to modernize their sales and marketing. Ian's approach helps companies significantly grow sales by aligning their goals with current and emerging trends in buyer behavior.
As a regular columnist for the digital editions of Forbes and Inc magazines, Ian is an internationally respected and sought after expert on business, innovation, collaboration, and integrity-based selling. Audiences discover an approach to business growth that everyone can embrace – even your customers.
Companies like Allstate Financial & Thermofisher Scientific call on Ian Altman to modernize their sales and marketing to align with research on how customers approve purchases. As a CEO of his own technology and services companies for two decades, he grew his own companies to more than $1 billion in value. Audiences know the difference between someone who has walked the walk, not just talk the talk.
Energetic, Interactive, and Actionable. Those are words audiences often use to describe Ian Altman’s sessions. Ian teaches that results matter. Organizers and executives know Ian has successfully implemented the concepts he presents. Ian combines stories, proven methods, and humor to inspire your audience. He engages the audience from beginning to end to ensure active participation and maximum retention of key principles. Ian will ensure they leave with actionable steps to help you get the results you need for your business.
leading consultants on customer experience and customer centric transformation.
One of the world's leading consultants on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework for converting organizations from product to customer centricity is drawn from his work with some of the globe's leading brands - Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Wyeth. Arussy's methodology enabled a European logistics corporation to move from 3% annual organic growth to 44% annual organic growth in 2 years.
Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time. At the height of this era, Arussy managed the eBanking security infrastructure for 120 of the largest banks in the world with combined assets of $8 Trillion - no bank was ever compromised.
He is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Canada, the UK, Norway, Turkey and Australia. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer's successful execution of their strategies.
His latest book, Customer Experience Strategy, is described as
the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management...refreshingly practical by strategy + business magazine
Arussy is the recipient of CRM Magazine's
Influential Leader Award and the author of 5 books on customer experience and employee engagement. His syndicated column
Focus: Customer reaches over 1,000,000 readers worldwide every month. Over 100 of his articles have appeared in publications around the world, including Harvard Business Review. His accomplishments have been recognized by leading press and analysts at ABC, CBC, Bloomberg TV, The Wall Street Journal, Financial Times, The Times of London, Forrester Research and Gartner.
Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA at Weatherhead School of Management.
Sales speaker and author of business best-seller Selling Is a Team Sport.
Eric Baron is the founder of The Baron Group Global, LLC, a sales process training and consulting company that has been training salespeople and sales managers for over 30 years. His unique body of knowledge introduces salespeople to more sophisticated approaches to interacting with clients. His primary focus is to position the sales call as a problem solving opportunity. He believes that the highest level of selling is when salespeople use their skills to help their clients solve their business problems. These programs introduce skills that fall in five key areas—interpersonal, communication, problem solving, presenting and facilitation.
Eric teaches at Columbia Business School, and has received both the prestigious Dean’s Teaching Excellence Award for his extremely popular course, Entrepreneurial Selling, and the Marketing Association award for the Class that Best Prepared You for your Future Career, which is decided by students.
His first book, Selling Is a Team Sport, was a business best seller and explains how sales teams can become more effective by applying proven problem solving skills to both their internal strategy sessions and their sales interactions. His second book, Selling, provides sales professionals with specific insights to build relationships, understand client needs, make creative recommendations, resolve difficult objections and gain customer commitment. His most recent book, Innovative Team Selling, builds on the concept of Team Selling and explains in-depth what sales teams can do to be more innovative. He tells a story about how a sales team wins a major piece of business by applying these skills.
Eric was educated as a Chemical Engineer, receiving his degree from Stevens Institute of Technology in 1968. After graduation, he joined Union Carbide Corporation where he spent eight years, holding positions in Sales, Sales Management, Marketing and Sales Training. In 1976, he joined Synectics® Inc. where he spent five years teaching and researching creative problem solving and innovation. He left as Vice President of Sales and Marketing. It was at Synectics that Eric became fascinated with the similarities between problem solving and selling which led to his forming his own business.
Eric is an internationally recognized public speaker and has worked in-depth with clients that include JPMorgan, Kraft, Ogilvy and Mather, UBS, Prudential, NetJets, BNY Mellon, Gartner, AT&T, American Express and Pfizer.
Hal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations.
At the age of 22, he became the #1 salesperson among a national sales force of 11,000, for the Xerox Corporation. Six years later in 1983, he survived terminal cancer only months after launching Direct Opinions, one of America's first customer service telephone survey marketing firms that facilitates more than two million calls per year with offices throughout the U.S.A. and Canada. In 1990, Hal sold Direct Opinions to devote time for consulting and presenting lectures around the world.
Hal is the author of Can I have 5 Minutes Of Your Time?", which is now in its 21st printing and is used by many corporations as their "Sales Bible." He has also authored three other best sellers including Lip Service, one of the nations foremost books on customer service, and Get What You Want, a fun, upbeat and fresh approach to negotiating. Hal’s latest book on sales is titled the Ultimate Sales Book.
He has been featured in publications including The Wall Street Journal, Inc Magazine, Nations Business and hundreds of newspapers and Radio/TV stations around the world, and is currently syndicated in over 45 newspapers and magazines.
In 2010 Salesgurus.net voted Hal as one of the "World's top 30 Professional Sales Trainers". Inc. Magazine has voted Hal as one of the nation's top speakers in the Area of Sales and Customer Service.
Client service and marketing expert, author of the BusinessWeek bestseller Selling the Invisible
Harry Beckwith is an internationally acclaimed speaker who has worked with 23 Fortune 200 companies and is the marketing and branding consultant to the world's premier brand consultancy. He has appeared on CNN, given keynote addresses to Microsoft, Disney, and ABC, and authored the international business bestseller, Selling the Invisible, which was named one of the top ten business and management books of all time. His subsequent Business Week bestsellers on customer service, The Invisible Touch and What Clients Love, brought his total sales worldwide to over 700,000 copies in 23 languages. Other bestselling books by Harry Beckwith are You, Inc. and Unthinking.
Harry Beckwith is the founder and director of Beckwith Partners. Beckwith Partners advises financial and professional service clients on positioning, branding, consumer retention, communication strategies, and technology. The firm's work has been featured in Newsweek, The Wall Street Journal, BusinessWeek, Inc., Advertising Age and AdWeek, and has won The American Marketing Association's highest honor, the Effie.
Drawing on 25 years experience with service industry organizations and extensive work with many Fortune 500 companies, Harry shares anecdotes and new approaches that help organizations reach new heights. Using unique examples, Harry clearly isolates the four keys to growing a service business in presentations that are sincere, engaging, witty, moving, and in the end, enormously inspiring.
Best-selling author and world-renown authority on customer loyalty and service innovation
Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.
He is considered a world-renowned authority on customer loyalty and service innovation, writing over 600 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine and Entrepreneur. He has authored eight national best-selling books including: Managing Knock Your Socks off Service (now in its 3rd edition); Customers as Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers: The 9½ Principles of Innovative Service; Wired and Dangerous: How Your Customers Have Changed and What to Do about It; and Sprinkles: Creating Awesome Experiences Through Innovative Service. His newest book is the best-selling Kaleidoscope: Delivering Innovative Service That Sparkles. His books have won major awards and been endorsed by the CEO or presidents of such companies as Zappos, Starbucks, Four Seasons Hotels, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Ultimate Software, WestRock Chick-fil-A, Wolfgang Puck Worldwide, Morgan Stanley, Nationwide, Dell Computer, Kimpton Hotels and Southwest Airlines.
Author of Win-Win Negotiations in the Financial Industry, offers sales motivation and relationship marketing.
Jasmin Bergeron is the professor of Marketing at the University of Quebec in Montreal. He started his career as a financial advisor, and has presented in over 1000 conferences, seminars and courses in more than twelve countries.
Jasmin Bergeron obtained his Ph.D. in Business Administration, majoring in Marketing from Concordia University and completed his Master in Business Administration (MBA), majoring in Marketing, at the University of Quebec in Montreal. Both his MBA and Ph.D. theses were conducted in the financial industry.
He authored or co-authored five books, twenty-five scientific researches, twenty case studies, and more than 100 newspaper articles on bank marketing, sales motivation, relationship marketing, and professional selling techniques. Some of his books include Win-win Selling in the Financial Industry, Selling and Counseling in the Insurance Industry, and Prospecting Strategies for Financial Advisers.
Author of The One-Minute Manager series, a much sought-after author, business and leadership consultant.
Few people have influenced the day-to-day management of people and companies more than Ken Blanchard. A prominent, sought-after author, speaker, and business consultant, Dr. Blanchard is universally characterized by his friends, colleagues, and clients as one of the most insightful, powerful, and compassionate individuals in business today. Ken is one of the most influential leadership experts in the world and is respected for his years of groundbreaking work in the fields of leadership and management.
Dr. Ken Blanchard is the co-founder and Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm that he and his wife, Margie Blanchard, began in 1979 in San Diego, California. In addition to being a renowned speaker and consultant, Ken also spends time as a visiting lecturer at his alma mater, Cornell University, where he is a trustee emeritus of the Board of Trustees.
Starting with his phenomenal best-selling book, The One Minute Manager, co-authored with Spencer Johnson, which has sold more than 13 million copies and remains on best-seller lists, to Raving Fans, Gung Ho!, and Whale Done!, Ken's impact as a writer is far reaching. His books have combined sales of more than 18 million copies in more than 25 languages. Leading at a Higher Level, published in 2006, Know Can Do!, published in 2007, and The One Minute Entrepreneur, published in 2008, have been received with much critical acclaim.
Ken has received many awards and honors for his contributions in the fields of management, leadership, and speaking. The National Speakers Association awarded him its highest honor, the
Council of Peers Award of Excellence. He was inducted into the HRD Hall of Fame by Training magazine and Lakewood Conferences, and he received the Golden Gavel Award from Toastmasters International. Ken also received The Thought Leadership Award for continued support of work-related learning and performance by ISA, The Association of Learning Providers. Ken has been inducted into Amazon's Hall of Fame as one of the top 25 best-selling authors of all time. The business school at Grand Canyon University bears his name. In addition, Ken teaches students in the Master of Science in Executive Leadership Program at the University of San Diego.
Born in New Jersey and raised in New York, Ken received a master's degree from Colgate University, and a bachelor's and PhD from Cornell University. An avid golfer, Ken belongs to the Loch Lomond Golf Club in Scotland.
Jeanne Bliss pioneered the Chief Customer Officer position, holding the role for over twenty years reporting to the Chief Executive Officer at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations, where she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. Since 2002 Jeanne’s led CustomerBliss, a preeminent customer experience consultancy guiding companies to achieve customer-driven growth. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and develop customer experience practitioners. Her best-selling books are Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad (2011). She is a worldwide keynote speaker sought frequently by major media for her point of view.
Marketing Executive and Speaker on Accountability and Leadership
Kevin’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking. He is a marketing executive for an international franchisor that is ranked #1 in their industry and in the top 10 of all franchise companies according to the Annual Franchise 500. In addition to his corporate responsibilities, Kevin is also a highly sought after keynote speaker. He has had the privilege of speaking to a wide variety of organizations including Siemens, State Farm, Country Financial, Bristol-Myers Squibb, Northwestern Mutual, Delta Airlines and The Boy Scouts of America to name just a few.
He grew up in Muskegon, Michigan where his blue collar roots taught him the value of hard work and determination. His resume includes an eclectic mix of career stops that ultimately led him to the purchase of a franchise at the age of seventeen.
With a street-wise aptitude and a never quit attitude, he worked his way from the front lines in business to the executive boardroom. For the past seventeen years he has been part of a leadership team that has grown a little known brand into an industry giant with annual revenues exceeding one billion dollars.
Kevin is on a mission to help people and organizations embrace a simple philosophy that separates world class organizations and high performance people from everybody else. He is passionate about helping people expand their vision, develop their potential and grow their results. And, as the father of an autistic child he knows firsthand how the principles of true success reach beyond the boardroom and into the lives of real people facing the challenges of everyday life.
Kevin entertains, inspires and challenges people to show up every day and make a positive difference at work and in life!
Author of Endless Referrals. Expert on Sales, Marketing and Communication.
Bob Burg shares information on topics vital to the success of today's business person. He speaks for corporations and associations internationally, including fortune 500 companies, franchises, and numerous direct sales organizations. Combining humor and entertainment with easily applied, proven systems for personal marketing, audiences come away ready to immediately profit from Bob's instruction and coaching.
Bob regularly addresses audiences ranging in size from 50 to 16,000 - sharing the platform with notables including today's top thought leaders, broadcast personalities, Olympic athletes and political leaders including a former United States President.
Although for years he was best known for his book Endless Referrals, over the past few years it's his business parable, The Go-Giver (coauthored with John David Mann) that has captured the imagination of his readers. The Go-Giver shot to #6 on The Wall Street Journal's Business Bestsellers list just three weeks after its release and reached #9 on BusinessWeek. It's been translated into 21 languages. It is his fourth book to sell over 200,000 copies.
His and John David Mann's book is another business parable; this one focusing on influence and leadership. Entitled, It's Not About You, it shows how focusing on others is the best way to obtain stratospheric success in your own life and business.
Bob's newest book Adversaries into Allies: Win People Over Without Manipulation or Coercion, draws on his own experiences and the stories of other influential people, offering five simple principles of what he calls Ultimate Influence - the ability to move people to your side in a way that leaves everyone feeling great about the outcome - and about themselves!
Bob is an advocate, supporter and defender of the Free Enterprise system and seeks to empower individuals and organizations to thrive and grow by putting its principles to work. He also puts his networking and Go-Giver abilities to use for charities, being a former Palm Beach County/Brooks Brothers Leukemia Society Man of the Year for his fundraising efforts on their behalf. A lover of animals, he is a past member of the Board of Directors of Safe Harbor, which is the Humane Society of Jupiter, Florida.
Speaker on customer loyalty, sales, and teamwork. Author of Focus On The Customer: Winning And Keeping Today's Tough New Customer.
Keynote speaker Joe Calloway is a performance expert who helps people and companies think competitively, improve constantly, and act decisively. Joe has been inducted into the Speakers Hall of Fame, but he doesn't do
speeches. Instead, Joe actively engages people in sessions that challenge assumptions and create new ways of thinking about innovation, leadership, sales and customer service.
He is the author of four ground-breaking business books including the best-selling Becoming A Category of One, which received rave reviews from The New York Times, Retailing Today, Publishers Weekly and many others. Joe's newest book is Be The Best At What Matters Most.
Joe is a guest lecturer at the Scarlett Leadership Institute, and has served on the faculty of the Center for Professional Development at Belmont University.
Renowned professional speaker with innovative ideas on marketing, sales and customer service.
Jim Cathcart's presentations focus on the secrets of mastering relationship selling. His innovative ideas on marketing, sales and customer management have helped thousands of audiences reach a higher level of success. Jim is the author of 13 books and scores of recorded programs, his students number in the hundreds of thousands.
Jim has been a corporate executive, training director, entrepreneur, psychological researcher, meeting planner and association executive. He has managed people, products and payrolls for over 25 years. He has also researched and field tested his methods through over two decades of speaking and training before 2,000 audiences in virtually every discipline.
Jim Cathcart's works are published by the world's top publishers: St. Martin's Press, Leading Authorities Press, Dartnell, Putnam Berkeley, Prentice Hall, Nightingale Conant and the University of Southern California. The Acorn Principle, Jim's 12th book, achieved #2 bestseller status as an e-book for the year 2000. His other book Relationship Selling has been translated into Chinese, Japanese and Finnish.
Some of his clients include ASAE, Motorola, Mass, Mutual, Prudential, Norwest Bank, Becton Dickinson, John Deere, Levi Strauss, and U.S. Air Force.
Executive Vice President of Operations for the WALT DISNEY WORLD Resort, and inspiring speaker on leadership & management.
With years of experience leading operations all over the world for Hilton Hotels Corportation, Marriott Hotels and Resorts and The Walt Disney Company, Lee Cockerell shares his insights on leadership, business management and customer service excellence.
Lee retired as the Executive Vice President of Operations for the WALT DISNEY WORLD Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 30,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, a sports & recreation complex, and the ancillary operations support functions. The Resort serves millions of guests each year and employs 60,000 Cast Members.
Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. He joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels.
Lee has served on the Heart of Florida United Way Board for six years including being the Chairman of the Board and a member of the Executive Committee and as Campaign Chairman for Central Florida. Lee served as a member of the Board of Trustees for the Culinary Institute of America in Hyde Park, NY; a member of the Board of Directors of the Production and Operations Management Society (POMS) and in 2005 Governor Jeb Bush appointed him to the Governor's Commission on Volunteerism and Community Service where he served as the Chairman of the Board.
In 2008 Governor Brad Henry of Oklahoma named Lee as a Creative Ambassador to assist the state in leadership and business development.
Lee is the author of the leadership and management book, Creating Magic: 10 Common Sense Leadership Strategies From a Life at Disney. His newest book, The Customer Rules: The 39 Essential Rules for Delivering Sensational Service, helps organizations both large and small deliver sensational service and gain loyalty of their customers.
Customer-oriented workplace consultant, leadership expert and Co-Author of First, Break All the Rules.
Keynote speaker Curt Coffman has consulted and spoken for many Fortune 100 and 500 companies, and his work has spanned the Western Hemisphere, Europe, Asia, and the Middle East. An insightful and completely engaging speaker on leadership, management, and customers, Mr. Coffman has helped thousands of groups create great places to work and has had an impact on individuals, families, organizational growth and creating engaged customers.
A New York Times bestselling author, researcher, business scientist, consultant to Fortune 100 and Fortune 500 organizations, MBA and Executive Fellow at the Daniels School of Business, Curt Coffman has invested 30+ years in the science of high performance culture.
Recently featured on the cover of Engaging Strategies magazine, Mr. Coffman virtually created the engagement movement, and is currently changing the way organization's think about their culture, their managers and their business results. His mission is to help organization, their leaders, managers and associates to create more engaging and productive workplaces to secure the loyalty and growth of their customers and business.
As Senior Partner and Chief Science Officer of The Coffman Organization, Mr. Coffman has studied hundreds of organizations and millions of employees and customers. He was formerly the Global Practice Leader for employee and customer engagement at the Gallup Organization for 22 years.
His work launched a new era in employee engagement and management development with First, Break All the Rules: What the World's Greatest Managers do Differently - one of the best selling management books of all times. He followed that up with another bestselling book, Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential. Curt Coffman's newest book is Culture Eats Strategy for Lunch: The Secret of Extraordinary Results.
An international figure in the world of management and engagement, Mr. Coffman's work has been translated in over 40 different languages. His research and writings have appeared in the Harvard Business Review, The Wall Street Journal, Business Week, Chief Executive magazine, CIO Magazine, The Economist, Fast Company, Fortune, the Harvard Management Update, Inc. magazine, the International Journal of Management Reviews, Microsoft Executive Circle, The New York Times, USA Today, and the Washington Post, and a host of other management journals. He is currently an op-ed contributor to the New York Times.
Expert on how to increase profitability through leadership, management and customer service.
Donald Cooper has helped thousands of companies throughout the world add more value to their customers' lives and more dollars to their bottom line. Drawing on his real-life experience as a world-class manufacturer, retailer and tireless researcher, Donald devotes his time to helping companies redefine and reinvent their business to thrive in the new millennium. With wisdom, humor and a strong dose of reality, he delivers insight on how to increase profitability through leadership, management and customer service in the face of ever-stronger competition!
After earning his MBA, Donald spent 18 years in the family business, Cooper Sporting Goods. Cooper Ltd. became the world's leading manufacturer of hockey equipment and one of the largest sporting goods supplier.
In 1981, Donald made a strategic decision to do something less corporate and purchased a chain of four small exercise and casual wear stores, expanding to 13 stores just as the market was declining. The mall locations were sold off leaving a small warehouse in which a bold new retail vision was born. In just 3 years, Donald won 7 Awards of Excellence for marketing and service innovation, including the Retail Council's Innovative Retailer of the Year.
His insights of
Human Marketing will inform you, challenge you, inspire you, and leave you with a new and powerful understanding of your business, your customers and your life!
In 2010, Crow founded Dark Horse Institute (DHI), an accredited, for-profit academy to teach Audio Engineering, Film Production and Music Business to young entrepreneurs. The programs have experienced explosive growth while offering dramatic solutions to the challenges faced by traditional schools. DHI accelerates the learning process in an affordable, experiential learning environment, and in the process is changing the way education is conducted. Their goal is to create the most compelling educational model of the 21st century.
Robin Crow is a business veteran who has been exceeding customer expectations for decades. He is the founder and CEO of three customer-driven companies, which have all achieved sustained success. He has delivered over 2200 keynote speeches and is the author of seven books including USA Today bestseller Evolve or Die, and divides his time between Tennessee & Colorado.
Scott Deming is a highly accomplished senior executive with more than 30 years of success within franchising, food & beverage, automotive, healthcare, retail, pharmaceuticals, financial and professional services, technology, and more. He leverages extensive brand development and strategic planning experience to improve an organization’s standing while implementing innovative solutions to support growth. Scott has proven his ability to build and motivate teams while developing unparalleled customer experience, innovation and leadership initiatives with his internationally acclaimed keynote presentations, training sessions and consulting arrangements.
Scott works with companies spanning any industry with current clients including Kansas Hospital Association, Canadian Association of Fairs & Exhibitions, Hershey Foods, Pfizer, Delta Airlines, Verizon Wireless, General Motors, Farm Credit Bank, AT&T and PriceWaterhouseCoopers.
Scott works closely with clients to identify core requirements and develops solutions with an emphasis on culture transformation, employee motivation and engagement, and corporate goal attainment, drawing on 30+ years of corporate experience. Key indicators of his success are represented by his training and workshop sessions that have been considered so impactful, that The Vision Council issued CXO Certification to all attendees.; his consultancy input to a national manufacturer recognized in supporting the company’s achievement of record sales figures; and assisting a Verizon Wireless subsidiary franchisee with customer service improvements which resulted in an 80% increase in sales.
From 1986 to 2003, Scott managed his own advertising company, establishing Deming Advertising and building a client portfolio prior to a company merger in 1991. By 1993, Scott had negotiated a buyout and returned his company to standalone status, rebranding the business as Ryan Communications Inc. He worked with B2B and B2C companies to formulate advertising solutions and grew the business to 70 employees and $30 million in annual revenue.
Speaker and Author on Development, Success Habits, and Leadership Principles
Bryan Dodge's 25 years of experience teaching and inspiring people of all walks of life to reach their full potential has made him one of the nation's leading choices as a professional speaker/trainer for corporate events, conferences, and conventions. He incorporates experiences from his professional and personal life into each one of his presentations. His inspirational keynote covers professional and personal development, success habits of the wealthy, and leadership principles. The underlying thesis of all of Bryan Dodge's teachings is that
Life is too short not to be happy, and life is too long not to do well. His programs are designed to accelerate professional and personal growth and produce the favorable results people look for in life both at work and at home. He clarifies your thinking process so that good decision making skills come easily. At all of his events, he stresses the importance of managing and maintaining professional and personal life balance.
After graduating from the University of Nebraska in 1980, he accepted a position with Elanco where he earned the prestigious
Mac Award. After seven years with Elanco, Bryan started Results, Inc., a company to promote educational seminars throughout the United States and Canada. As his company grew to over 100 employees, he relocated to Dallas and added another division called Results Educational Network, which filled stadiums in six major cities and featured the most sought after speakers and personalities. The knowledge he acquired and relationships he built from working with top executives evolved into delivering an increased number of in-house training and coaching sessions. After 12 successful years, Bryan sold Results, Inc. to pursue a full time professional speaking and coaching career.
The Good Life Rules: 8 Keys to Being Your Best at Work and at Play, published by McGraw-Hill and a Borders Books Best Seller, is his latest book release. He is the author of three professional development audio programs, How to Build a Better You, How to Build a Complete Sales Person, and How to Build a Purpose Guided Life. He is also the co-author of the book, Becoming the Obvious Choice, which sold over 200,000 copies.
Bryan is in his 5th year as the host of the
Build a Better You radio program. The show airs on two of Dallas/Fort Worth's premier radio stations, WBAP 820 AM and 96.7 FM from 4:00 to 5:00 PM every Saturday. During his show Bryan reaches out to his audience, inspiring them to strive for their goals and aspirations.
Entertainer, body language expert, author, business coach, and former radio personality.
Janine Driver is the CEO of the Body Language Institute, an exclusive certification program that provides companies the fastest way to save time and make money. She is also an international trainer and keynote speaker who playfully provides salespeople, professionals, and executives with cutting-edge, scientifically-based communication tools on how to win new business, increase sales, improve selection of salespeople, and sales managers, and generate a significant return on investment.
Janine is a popular media guest who had made appearances on the Dr. Oz Show, The Rachael Ray Show, NBC™ TODAY, and NBC™, Weekend TODAY, FOX News, and CNN™, Larry King Live. She has been quoted in the New York Times, the Washington Post, and in magazines such as Cosmopolitan and Psychology Today.
For over a decade while at the ATF, Janine trained thousands of law enforcement officers to decipher fact from fiction using the body language interpretation methods she writes about in her New York Times Best-Seller, You Say More Than You Think: A 7-Day Plan on Using the New Body Language to Get What You Want. Janine travels the globe speaking to the corporate world about the fastest way to save time and grow business.
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks across North America and internationally on topics of customer service, leadership, teamwork issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business tapes in the U.S. for over 3 years. Her other videos and audiotapes include: Developing a Customer Retention Program, Building a Customer Driven Organization: The Manager's Role and Personal Power. Her recent book is Exceptional Customer Service: Going Beyond Good Service to Exceed the Customer's Expectations.
Lisa designs content personalized to the audience and issues they face. She has also customized numerous videos for clients to use in their ongoing education efforts. Lisa's experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton's of Chicago, Citgo, American Gas Association, American Diabetes Association and American Veterinary Medical Association.
In 2002, Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association. She is one of 140 speakers who have been honored over 30 years. She also serves a Board Member of the College of Arts and Sciences at the University of Tennessee.
Bestselling Business Author, Keynote Speaker on Innovation, Leadership, and the SheEconomy
Dr. Jackie Freiberg is recognized as one of the “Top 30 Best Minds on Leadership” and is one of the most sought-after female business speakers in the nation. She is dedicated to helping leaders create BEST places where the BEST people can do their BEST work to make the world BETTER.
Jackie is NOT into canned speeches. You will never get an off-the-shelf or ready-made speech. When you book Jackie, your speech will be “tailor made,” she will work closely with you to thread your objectives into her message and co-create a keynote that has ROI and lasting impact.
In addition to speaking, Jackie is an international bestselling author, business owner, and a leadership and culture consultant to various executive teams nationwide. She teaches graduate classes part-time at the University of San Diego, School of Leadership & Education Sciences and she also writes and speaks on the SheEconomy, a $20 Trillion female strength to know.
Her books include: the international bestseller, NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success, its sequel GUTS!, BOOM! (7-timeless choices for inspiring leadership and accountability). NANOVATION (a how-to on innovation) and DO SOMETHING NOW and Be a PERSON OF IMPACT, two quick reads that will change your organization and your life. And most recently, CAUSE: A Business Strategy for Standing Out In A Sea of Sameness. Companies that define themselves as cause-oriented stand out! They have better employee engagement, customer loyalty, stronger profitability and growth, all of which the Freibergs document in CAUSE!
Bestselling Business Author, Keynote Speaker on Innovation, Leadership, and Change
These are a few reasons why clients in every part of the world invite Kevin Freiberg to be their featured speaker. Dr. Freiberg is on a short list of global thought leaders that Fortune 1000 CEOs turn to for the kind of disruptive thinking that drives growth and gets people excited about the future.
Regardless of how many speakers you’ve hired, you’ll be hard pressed to find a speaker who does as much customizing as Dr. Kevin Freiberg. If you want a keynote that truly speaks the language of your business and addresses the nuances of your industry, Kevin is the speaker to book. Over 2000 companies in 60 industries across the globe have given Kevin rave reviews. His insights have helped ambitious leaders accelerate innovation, and STAND OUT in a sea of sameness by building companies that are hungry for change.
His books include: the international bestseller, NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success, its sequel, GUTS!, BOOM! (7-timeless choices for inspiring leadership and accountability). NANOVATION (a how to on innovation) and DO SOMETHING NOW and Be a PERSON OF IMPACT, two quick reads that will change your organization and your life. And most recently, CAUSE: A Business Strategy for Standing Out In A Sea of Sameness. Companies that define themselves as cause -oriented stand out! They have better employee engagement, customer loyalty, stronger profitability and growth, all of which the Freibergs document in CAUSE!
Kevin‘s clients span a wide range of industries and include: •KPMG • Humana •Kaiser Permanente • QVC • FedEx • National Fire Sprinkler Association • Vail Resorts • AARP • Wayne Automatic Fire Sprinklers • MGM Resorts • Microsoft • University of San Diego • CUNA • L’Oréal • Credit Union Association New York • Vail Resorts • Kraft • Bank of America • Honeywell •National Life • American Express • Unisys •AT&T •Beef USA • Sony •Tire Pros • Powder River Energy Corporation
Other CREDENTIALS: Named one of the "Top 30 Best Minds on Leadership" by Leadership Excellence Magazine, Dr. Freiberg has appeared on CNBC, CBS Sunday Morning and the CBS Morning News for his views on the critical links between leadership,corporate culture, change, and innovation. He has also appeared on the television series Lessons in Excellence for CNBC India. His articles and interviews have been published in the Wall Street Journal, Business Week, Washington Post, Investor's Business Daily, India's Economic Times, India's Business Standard, India's Financial Times and Capital Business & Finance Magazine of Dubai
Motivating speaker on using humor as a sales tool, to improve service, communicate and improve management.
Scott Friedman speaks on a variety of topics include employee and customer engagement, branded customer service, and personal branding. He also specializes in humor as a tool in sales, improving service, public speaking techniques and change management.
Scott's varied experience has brought him success in many industries including: hospitality, meetings, real estate, insurance, health care, education, government and just about any association. Scott's greatest strength is his ability to customize the perfect program to fit the needs of any particular group. His improvisational comedy training, quick wit, and engaging material make Scott's valuable programs a bunch of fun to listen to.
Author of three books and co-author of four others, Scott's latest book, The Celebration Factor, is a practical handbook on how to bring more celebration into both your organization and your life. Based on Scott's extensive global research, interviews, and years of speaking around the world, this book offers strategies and examples from leading organizations that are successfully creating cultures of celebration in their workplaces.
Scott's book, Punchlines, Pitfalls and Powerful Programs - Ten Surefire Ways of Adding Humor to Your Presentations, is the perfect resource for those looking to connect with their clients. Scott outlines effective methods for engaging and educating an audience through humor and story telling. His book Using Humor for a Change is chock-full of great ideas to lighten-up the workload. The book proves to be the perfect remedy for stress and burnout.
In addition to speaking all over North America, Scott spends 20% of his time speaking throughout Asia and other locations around the globe. His international clients include Singapore Airlines, the Singapore Government, Gold Fields of South Africa, Young President's Organization, Hyatt Asia, and many of the Fortune 1000 companies. He offers to all of his clients a global and culturally sensitive perspective on how to get more out of work and out of life. He is always sure to do his homework to ensure that all groups feel at home no matter where they might be.
Co-Author of The Experience Economy: Work Is Theater and Every Business A Stage. Speaks on strategy and customer service.
James H. Gilmore specializes in provoking executives to think more richly and constructively about growth and innovation. Combining imaginative business thinking with practical analytical tools, Jim excels at helping businesses conceive new ways of understanding customer needs and adding value in the marketplace. To direct new strategic thinking and foster greater corporate ingenuity, Jim leverages insightful frameworks drawn from his world-renowned expertise in three innovation disciplines:
First, Jim challenges organizations to think beyond goods and services as means to overcome commoditization and engage customers with truly new forms of output. His highly influential work, The Experience Economy: Work Is Theatre & Every Business a Stage, now published in fifteen languages, literally wrote the book that spawned worldwide attention in experience design, experiential marketing, and customer experience management. Gilmore's thinking on the subject is unparalleled in terms of challenging businesses to explicitly create value in two customer currencies: the importance of their time and the desire to achieve personal transformations.
The second innovation area in which Jim assists businesses is in mass customizing products and processes. He is co-editor of Markets of One: Creating Customer-unique Value through Mass Customization, which addresses how to best pursue customized offerings in the face of increasingly fragmented markets. Jim challenges businesses to go beyond mere customer satisfaction (the gap between what customers expect and what they perceive they get) to focus on the new innovation metric of customer sacrifice (the gap between what customers settle for and what they want exactly) in uncovering new innovation opportunities. Not limited in any way to consumer businesses, Gilmore argues this metric in particular holds the key to creating value in B2B relationships.
The third arena of innovation directs businesses to consider a whole new consumer sensibility in today's marketplace, namely the desire for authenticity. Jim's most recent book, Authenticity: What Consumers Really Want, outlines how authenticity must be managed as a distinct business discipline if any innovation is to find a receptive buyer. Here Jim addresses ways for businesses to innovate that go beyond appeals to availability, cost, and quality - outlining the deliberate steps needed to gain the perception of authenticity and a reputation as real.
Jim has worked across a wide array of industries. His work in experience innovation has included helping a number of hospitality clients, technology firms, equipment manufacturers, restaurant chains, and medical care businesses. He has helped both goods manufacturers and service providers incorporate principles of mass customization into their operations Jim's work in helping organizations render authenticity has primarily focused on travel and tourism, real estate development, and urban renewal.
Jim is co-founder of Strategic Horizons LLP and a Batten Fellow and Adjunct Lecturer at the Darden Graduate School of Business at the University of Virginia. He is a graduate of The Wharton School of the University of Pennsylvania, an alumnus of Procter & Gamble, and before co-founding Strategic Horizons LLP was head of CSC Consulting's Process Innovation practice.
Author of The New York Times bestsellers The Sales Bible and The Little Red Book of Selling, Jeffrey offers expert advice on understanding your customers and increasing your sales
Jeffrey Gitomer is the author of The New York Times best sellers The Sales Bible, The Little Red Book of Selling, The Little Black Book of Connections, and The Little Gold Book of YES! Attitude. All of his books have been number one best sellers on Amazon.com, including Customer Satisfaction is Worthless, Customer Loyalty is Priceless, The Little Red Book of Sales Answers, The Little Green Book of Getting Your Way, The Little Platinum Book of Cha-Ching, The Little Teal Book of Trust, The Little Book of Leadership, and Social BOOM! Jeffrey's books have sold millions of copies worldwide.
Jeffrey gives public and corporate seminars, runs annual sales meetings, and conducts live training programs on selling, YES! Attitude, trust, customer loyalty, and personal development. Jeffrey's customers include Coca-Cola, US Foodservice, Caterpillar, BMW, Verizon, MacGregor Golf, Hilton, Enterprise Rent-A-Car, AmeriPride, NCR, IBM, Comcast Cable, Time Warner, Liberty Mutual, Principal Financial, Wells Fargo Bank, BlueCross BlueShield, Carlsberg, Mutual of Omaha, AC Neilsen, Northwestern Mutual, MetLife, Sports Authority, GlaxoSmithKline, The New York Post, and thousands more.
Jeffrey's syndicated column Sales Moves appears in scores of business papers in the US and Europe, and is read by more than four million people every week. His weekly email magazine, Sales Caffeine, is a sales wake-up call delivered to more than 300,000 subscribers worldwide. Sales Caffeine allows Jeffrey to communicate valuable sales information, strategies, and answers to sales professionals on a timely basis.
In 1997, Jeffrey was awarded the designation of Certified Speaking Professional (CSP) by the National Speakers Association. In 2008, Jeffrey was elected by his peers to the National Speaker Association's Speaker Hall of Fame. The designation, CPAE (Counsel of Peers Award for Excellence), honors professional speakers who have reached the top echelon of performance excellence.
Jill Griffin is an independent public board director; internationally-published, Harvard “Working Knowledge” author; and noted corporate advisor on customer loyalty.
Her customer loyalty video courses are featured on the training site, Lynda.com, which LinkedIn recently acquired for $1.3 billion.
Jill holds her Bachelor of Science (Magna Cum Laude) and MBA degrees from the University of South Carolina Moore School of Business and is the recipient of the 2005 Distinguished Alumna Award and is a member of the Moore School’s Board of Trustees.
She serves as Chair of the Austin Convention & Visitors Bureau. (ACVB is the 'marketing and sales arm' of the City of Austin and is entrusted with bringing conventions and visitors to the "Live Music Capital of the World.")
Launching her loyalty consulting firm in 1988, Jill saw early the trend toward customer and employee loyalty. Her first book, Customer Loyalty (1995, 1997, 2002), has been published in eight languages. Two awarding-winning books followed: Customer Winback (co-authored) and Taming the Search-and-Switch Customer.
Jill’s newest book, released in 2016, is Earn Your Seat on a Corporate Board: 7 Steps That Build Your Career, Elevate Your Leadership and Expand Your Influence.
Motivating speaker on leadership, engagement and customer service.
With 8 years of experience in television, Lou can kick off your meeting, attend the rest of the sessions and take notes, and then provide your attendees with a humorous and poignant summary at the close of the event. Since he also conducted more than 2,000 live television interviews, he can also serve as an interviewer up on the stage if you have an executive or other speaker who is more comfortable answering questions than going it alone.
While Lou was receiving dual degrees in Journalism and Radio-TV-Motion Pictures at the University of North Carolina at Chapel Hill, he also served as news editor and anchorman on the WUNC-TV public television system. By the time he was graduated from the University, he had already logged over 1,000 live television broadcasts.
Lou joined the US Army six months after graduation. During his two and a half years of service, Lou served as a speech instructor and course supervisor at the Defense Information School (then at Fort Harrison, IN). The school trained broadcasters and public affairs people for all the US military branches and for military personnel and civilians from many foreign countries. On the weekends, he was a news anchorman at WTTV, an independent television station serving Bloomington and Indianapolis, IN.
When Lou returned to television, he first served as News Director of an NBC television affiliate in Richmond, VA and then as Community Affairs Director at WBTV in Charlotte. For the last year and half of Lou's television career, he served WBTV's parent corporation (Jefferson Pilot Communications) as its management training director.
Always of an entrepreneurial spirit, Lou then began his full-time speaking career in March of 1980, performing keynote speeches and conducting training seminars on a variety of management topics. The University of Michigan tapped Lou to join the adjunct faculty at their Executive Education Center (part of the Graduate School of Business Administration) and that launched a 19-year relationship during which Lou led more than 200 programs for the University in Ann Arbor, as well as a number of on-site programs in New York City, Hong Kong, Atlantic City, Chicago, and a number of cities throughout Michigan. He maintained this post while still at the helm of his own business.
Lou Heckler does the closing essay every Friday night on the PBS show
Nightly Business Report. It is seen on more than 500 stations across North America.
His easy, intimate style makes audience members feel he is speaking right to them as he delivers a message filled with high concepts, hilarious insights, and hope.
Leading authority on change management, customer relationships. Former Director of Customer Service and People & Culture at British Airways.
Larry Hochman is one of the most popular keynote speakers in the world. He is a globally recognized expert on Customer Relationships, Corporate Culture, Leadership, Talent Management and The Future of HR.
Larry Hochman spent 10 years in Senior Management roles with British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included Director of Customer Service and separately, Director of People and Culture - he being the first person in Britain to hold this title. Since 1998, he has been running his own speaking, mentoring, and consulting business. Larry is one of the most popular keynote speakers in the world and has now delivered nearly 500 speeches in 60 countries and has spoken on every continent.
Alongside his numerous speaking engagements all over the world, Larry, who pioneered corporate mentoring work in the U.K. at Air Miles, is the personal mentor to several Chief Executives.
The Sweeney Agency will help you find the best Customer Service Speaker for your event by providing you with all the information you need to make the right decision. We take into account your event objectives, audience dynamics and expected outcomes. We provide you with Professional Speaker bios, video clips, topic outlines, and independent perspectives on the best motivation speakers on Sales and Client Service Speakers available. Working closely with the Customer Service speaker you choose, we will ensure he or she delivers a customized presentation that informs, inspires and entertains.