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Brett King

Brett King - Economy and Finance Customer Service Innovation  speaker

 About

About Brett King - Speaker on financial services and customer experience:

Brett King, the best selling author of the groundbreaking book BANK 2.0, is the founder of the first direct mobile bank in the US and UK (Movenbank) and a strategic advisor to the world's leading financial services organizations. He is an International Judge for the GSMA Global Mobile Awards, the Asian Banker Retail Excellence Awards and for the MiddleEast Business Achievement Awards.

A speaker at global events for financial services and innovation, King is a sought after expert on innovation, technology disruption, customer experience and channel distribution strategy. He publishes regularly in his role as industry advisor on The Huffington Post, Internet Evolution, FinExtra and his personal blog Banking4Tomorrow.com. He has recently been featured on Bloomberg TV, BBC, CNBC, Wall Street Journal, Financial Times, The Economist, etc.

King also a runs a niche strategic advisory firm, User Strategy and is a Board Advisor at Geezeo, a leading software services provider for banks and credit unions. He also advises IAFM, the International Academy of Financial Management (previously known as the American Academy of Financial Management). As one of the founders of IAFM, one of the world's fastest growing professional associations with more than 200,000 members, associates and affiliates in 145 countries,King was instrumental in the development of the worldwide certification training provided by IAFM.

Previously, he led the Asia division for Modem Media/Digitas (part of the Publicis group) managing revenues in excess of $10m per year and a 100 to 150 staffpersons. King was also the Director of e-Business for Deloitte Consulting with service line responsibilities in the technology integration arena across the Asia region, particularly within the financial services practice. He is working with global banks like HSBC, BMO, TD, RBS and others as a strategic advisor, and also provides thought leadership to leading service organizations like Sapient, WiPro, Oracle, Microsoft and others.

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 Topics

What Brett King Talks About:

The Big Shift: How Customer Behavior & Technology will Change the Future of Retail Financial Service
Ten years ago, no one could have predicted that 90 per cent of daily transactions would be electronic, that Internet banking would provide more revenue than branches, that social media would drive your brand, and that growth in mobile banking would be the final nail in the coffin for the dominance of branch banking. Brett King explains:

  • Why customer behavior is so rapidly changing, including the four phases of disruptive change
  • How branches must evolve
  • Why checks are rapidly disappearing and cash is next
  • Why your mobile phone will replace your wallet in the next 2-3 years
  • How financial institutions must reinvent themselves or become irrelevant

Brett King has appeared on Bloomberg TV, CNBC, been featured in the Financial Times, Washington Post, and has spoken at events for Google, Oracle, plus some of the world's biggest banks and corporations - explaining The Big Shift.

The Future of Retail Financial Services
Brett King looks at the latest trends that are redefining financial services and payments. From the global scramble for dominance of the mobile wallet, the expectations created by Tablet computing, the operationalizing of the Cloud and the explosion of Social Media. He explores:

  • How Social Media has exposed pricing, over-regulation, outdated processes and poor policy;how mobile technology is completely changing the context of banking
  • How customer advocacy is killing traditional brand marketing
  • The growth of the 'de-banked' consumer who doesn't need a bank at all
  • Why Banking is no longer a place you go, but something you do

The Battle for the Bank Account: And Why the Banks Will Probably Lose
In this new topic for 2012, Brett explores the end-game in the emergence of the mobile wallet and what it means for the humble bank account. With more than 60% of the world's population without a bank account, with the ubiquitous nature of mobile phone handsets and the increasingly pervasive pre-paid value store, will you need a bank at all in the future?

When you can get your salary paid directly onto your phone, when your iTunes account doubles as a prepaid debit card and when you can use Facebook to send money - will banks still be able to compete.

Advocacy, Behavior, Context - The New Rules of Engagement
In this session designed for marketers and digital channel professionals, Brett King explores how social media, mobile marketing, daily deals, geo-location, advocacy, gamification and behavioral psychology are working to change the rules of engagement for financial service brands.

This shift has far reaching implications for the organization, including rebuilding the marketing team, defining new metrics, delivering true 1:1 propositions and creating an open brand dialog.

Movenbank and the Reboot of Banking
Movenbank is a revolutionary new bank that will launch in 2012. This is the story of how Movenbank will revolutionize retail banking on multiple fronts. Brett King tells the story of why Movenbank decided on a card-less, paper-less, transparent model of banking and how the CREDSCORE engagement model is going to change the way we think about engagement, value and lending in the banking arena. If Movenbank achieves what it is aiming for, it will change the way people think about banking forever.

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 Recent Publications

Brett understands the threats facing banks today and offers a clear message on what is needed to be competitive and relevant in the future. Great speaker who is truly bringing Awesomeness to Banking!

CSI

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