About Darci Lang - Speaker on Motivation and Customer Service:
Darci Lang has been invited to speak to numerous government departments, conferences, staff functions and development days. She shares an easy to apply message that relates to all. The message is simple; you have a choice when it comes to your attitude, professionally and personally. The choices you make effect yourself and your team.
A positive attitude is the foundation of Darci's success. She has owned and operated three separate companies, worked with others and managed many different people. As owner of X-L Enterprises and past owner of the award winning Mallabar Tuxedo Rentals in Regina, Darci understands that working effectively within an area or unit requires you to work on yourself first.
As the demand increased for Darci to tell her personal story of turning business into success she turned to professional speaking and training -- her third business endeavor. She then started to share her
Focusing on the 90% message and others wanted to hear about her life story as well. She has been speaking and training for over 17 years.
Her dedication and entrepreneurial skill have paid off. She is now a Best Selling author with her book Focus on the 90%: One simple tool to change the way you view your life. Darci has won The Saskatchewan Woman Entrepreneur of the Year Award and an Achieving Business Excellence (ABEX) Award. She was a finalist in the Canadian Woman of the Year Award and a three-time nominee for the nationally recognized Entrepreneur and Young Entrepreneur of the Year Awards.
What Darci Lang Talks About:
Focus on the 90%
Have you ever met anyone who complains about their job? Do you believe a negative person can bring down the group? Why do we spend 90% of our time on 10% of our clients? Why do we give 90% at work and 10% to our families at the end of the day?
These are just a few of the questions that Darci answers in her Focus on the 90% presentation. She believes we hold a magnifying glass out in front of us in our lives and only we can choose where we focus it, on the 90% or the 10%. It's a tool that makes sense -- it's simple, it's easy to use and easy to remember.
You know motivational speakers...they come in, pump everyone up and they are nice for an entire week! Darci's message is simple. Focus on the 90% is one simple idea that actually sticks.
Client Focused Service: Forget Friendly. Get Genuine.
Have you ever been to service training and one week later everything was the same as before the training? Have you ever been served by someone who was friendly but it did not seem genuine? Have you ever been served by someone who was not a people person?
Friendly is a very important part of providing great service. But often the other part is missing - the genuine piece. If we want to create the ultimate client experience, we need to be sure we are genuine too. Building great service starts with building up your employees first. When an employee enjoys what they do and they have a passion for serving others they can start to build the genuine portion.
Motivating Others: Become the Leader They Want to Remember
Have you ever worked for someone positive that you will never forget working for? Have you worked for someone who you would like to forget? What was the difference? The difference was their attitude. Darci shares her ideas on how to get reconnected with your employees and the reason you were chosen to lead them.
We have all worked for someone who was less than motivating and you know the negative impact that can have on a group. Leaders have a huge impact on the lives of their employees. How can we motivate others? It really just goes back to the basics. Treat others the way you want to be treated. Employees need to feel valued and respected by their employer.
I am a bit awestruck by the level of emotion expressed in the event evaluations and the deep value people took away from her message. Without a doubt, Darci is motivational - she is also a no nonsense Reality-Check Task Master!
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