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Dean Lindsay

Dean Lindsay - Customer Service Sales Change  speaker

 About

About Dean Lindsay - Best Selling Author on Change Management, Business Growth, Customer Service, and Team Performance

An authority on harnessing human potential and creating authentic business growth, Dean Lindsay is an engaging and highly sought-after business consultant and speaker. Dean Lindsay's motivational keynotes contain powerful and useful insight on workplace performance, building priceless business relationships, dealing with change, communication, and business growth that can be customized for sales professionals, leadership teams, customer service representatives, or those in management positions.

Dean is an active member of the Viktor Frankl Institute of Logotherapy and the American Society of Training and Development.

Dean Lindsay has presented Keynotes and Seminars in everywhere from Spain (Barcelona, Madrid), Turkey (Istanbul), Sweden (Stockholm), Canada (Vancouver), Venezuela (Caracas), to the island of Aruba.

His unique and humorous style captivates and inspires audiences to take positive action. Dean's practical strategies, street tested techniques and proven concepts increase productivity, boost sales, strengthen employee morale along with customer loyalty, and much more.

Using this trademarked 6 Ps of Progress, Dean Lindsay is a best selling author and business keynote speaker that delivers programs that help companies realize greater productivity, while creating a rewarding work environment for all team members.

Dean Lindsay knows that personal and professional progress is by design, not chance. He also knows that personal and professional progress is directly correlated to the progress you provide others and is therefore dedicated to your organization's progress.

He is the author of two books, The Progress Challenge: Working and Winning in World of Change and Cracking the Network CODE: 4 Steps to Priceless Business Relationships. He has been hailed as a Master of Progress by Jay Conrad Levinson, the father of Guerilla Marketing.

With his refreshingly daring, imaginative and highly effective style, Dean Lindsay has the rare ability delivering profitable, valued and important information to a wide variety of audiences even in the midst of challenging economic times or negative change. Dean Lindsay's process for creating customized content includes:

  • Researching your industry, company and organization
  • Having discussions with key professionals in your organization
  • Conducting brief phone interviews with top performers

Your organization deserves a truly forward focused motivational business keynote speaker who is funny, engaging and has something fresh and empowering to share.

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 Topics

What Dean Lindsay Talks About:

The Progress Challenge: Working and Winning in a World of Change
The Progress Challenge is just that, a challenge - a challenge to progress, a challenge to work and win in this world of continual, mind-spinning change.

Meeting this challenge creates better leaders, better team members, better human beings. Being progress for ourselves and others establishes and cements customer loyalty, generates quality referrals, and leads to career development and job satisfaction.

Based on Dean's best-selling business book, The Progress Challenge: Working and Winning in a World of Change, Progress Challenge training programs are uniquely designed to empower heightened workplace performance.

Cracking the Networking CODE:4 Steps to Priceless Business Relationships
You can't achieve your best in business without learning the all-important art of connecting. Dean Lindsay's rip-roaring CODE Cracking sales training programs, based on his best-selling business networking book Cracking the Networking CODE: 4 Steps to Priceless Relationships, are filled with fresh insights to build meaningful, profitable, win-win relationships for business and life.

Create Personal Curb Appeal
Open Face-to-Face Relationships
Deliver Solid First Impressions
Earn Trust

Whether you have a black belt in business growth through connecting or are completely new to the concept, you will enjoy Dean's humorous yet highly practical approach to meeting, connecting, and developing long-term relationships with others.

Cherishing Customers: Earning and Maintaining Customer Loyalty in a Down Economy
In tough economic times, Customer service IS the difference between success and failure.

In the innovative and thought provoking Cherishing Customers program, participants receive professional customer service training that helps committed customer service professionals:

  • Create customer advocates by genuinely relating to concerns and wildly exceeding expectations
  • Enhance awareness of the importance of responding to customers quickly and effectively
  • Implement strategies that inspire amazing customer loyalty and lead to positive long-term customer relationships
  • Develop an understanding of personal responsibility in responding to customer needs
  • Examine the behavior and desires and dissatisfied customers
  • Help customers to know you are on their side
  • Implement various strategies to address customer concerns based on style needs
  • Understand the need to put on the customer's shoes
  • View customer feedback as the most inexpensive, available and useful form of customer market data
  • Understand the power of the customer

Customers are REVENUE, REFERRALS, REALITY.

Be a BAM!! Seven Keys to Becoming a BUSINESS ATTRACTION MANGET
All BAM sales training programs are customized to fit the specific challenges of your sales organization.

How are you attracting and retaining customers in this tough economy and competitive market?

How are you selling in a down economy?

In these tough economic times, the business of sales is the business of ATTRACTION.

We are attracted to products, services, ideas, and people that we TRUST can help us PROGRESS. The days of the Surefire Closing Statement and the Glad-handing Slick Salesman are long gone.

Today it is imperative for sales professionals to truly get to know their prospects and help prospects get to know them. Selling is therefore a state of mind more than a series of steps. Everyone profits when sales professionals focus on being progress, and being progress turns sales professionals into Business Attraction Magnets.

The Rise of Progressive Leadership
Tired old change management training is dead.

The business term change management has been around for a good long while. The term relates to initiating significant change within an organization's processes. This change can include anything from altering work culture to embracing diversity to modifying an individual's work tasks to increasing company morale and loyalty.

The goal of initiating significant change is solid, but where is the passion in the word choice? The problem with the term change management is that no one really desires to change or plans to change. We desire and plan to progress.

All progress is change but not all change is PROGRESS. It is natural to resist change but we embrace PROGRESS. We do not want managers to manage our change. We want leaders to lead our progress. Change management speaker Dean Lindsay says let's call 'initiating significant change' what it truly is (or should be): Progress Leadership.

Progress leadership means working to understand and communicate how a team member's personal goals can dovetail with the organization's goals and thus create true commitment that gets the team member to act -because he or she wants to, not because they have to.

Moving our focus from change management training to progress leadership creates a shift in power from wielding power over employees to creating power among employees. Progress Agents thus create a work culture in which empowered employees are committed to finding what is truly the next step forward.

Diving For Referral Pearls: Cultivating Quality Referrals
The Diving for Referral Pearls sales training program is customized to fit the specific challenges of your sales organization.

Cultivating Quality Referrals is VITAL for sales in today's tough economic times.

In this motivational, thought provoking and highly entertaining program, Dean digs deep into the three keys to consistently cultivating quality referrals.

The three keys to diving for referral pearls are becoming buzz worthy, offering quality referrals and asking for referrals.

A Quality Referral is BORROWED Trust. Dean Lindsay shares proven ways to build that trust, become more referable and begin cultivating quality referrals.

Progress Takes Persistence
We can't let a misguided desire for perfection stop us. We don't have to be perfect to Be Progress. We can always improve our technique, improve our plan and our actions.

The hardest aspect of goal achievement is not in crafting a goal or even in knowing how to achieve it. The real challenge is staying connected to the passion and understanding of WHY.

Understanding the reasons behind our goal channels the passion in the right direction, or at least in some direction. This concept is simple, but not easy.

Don't remind yourself about a goal. Remind yourself of the benefits of the goal. We don't forget about our goals; we forget WHY they are our goals.

Too Stressed to Progress?
Workplace stress is rarely part of anyone's job description, but it is unfortunately part of most jobs. It is tough to progress when we are stressed. In fact, we feel stress when we feel we are being hindered from progressing.

Stress is very dangerous, not to mention expensive. Businesses across the U.S. of A. lose $200-$300 billion dollars annually to stress, resulting in loss in productivity (i.e., less progress) and treatment costs.

Effects of stress in the workplace include Absenteeism, Disruptive Outbursts and Tendency to do as little as possible to get by. All reduce productivity and damage an organization's bottom line.

Plus, many do not have a well-defined boundary between work and home, and end up taking work problems home with us and letting them affect our personal life.

No matter what the circumstance, we still have power over the attitude we take toward it. When we feel stress, we become focused on the pain and not the opportunities to take positive steps.

How to deal with or relate to the stressful stimuli in this high-tech, low-touch world of speed-of-light change is a vital and important topic that desperately needs discussion. To avoid the peaks and valleys of productivity created by high stress levels, we need to know how to balance the urgent demands of work life and personal life. Even when things are going smoothly, the cumulative effects of day-to-day stressful stimuli affect the way people behave.

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 Recent Publications

Dean Lindsay was the highlight of the conference. He knows how to energize and engage his audience. He uses his real life examples to drive the point home. I could have easily spent two more hours listening to and learning from him. I couldn't wait to get back to my office and apply the information I obtained through his presentation!

Reliant Bank

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