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Jeanne Bliss

Jeanne Bliss - Customer Service Organizational Culture  speaker

 About

About Jeanne Bliss - World-wide Speaker and Executive Coach on Customer Driven Growth

Jeanne Bliss pioneered the Chief Customer Officer position, holding the role for over twenty years reporting to the Chief Executive Officer at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations, where she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations. Since 2002 Jeanne’s led CustomerBliss, a preeminent customer experience consultancy guiding companies to achieve customer-driven growth. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and develop customer experience practitioners.  Her best-selling books are Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad (2011). She is a worldwide keynote speaker sought frequently by major media for her point of view.

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 Topics

What Jeanne Bliss Talks About:

The Five Decisions of Beloved and Prosperous Companies - 
Adapted from Jeanne’s Book I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.
In this keynote or workshop, go “behind the scenes” of the decision making that goes on inside beloved companies. Discover the five common decisions they make and put into practice what makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine, and the impact of their uncommon decision-making. Then, through this session, begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity. Become a Beloved and Prosperous Company.

How to Build Your Customer-Driven Growth Engine - 
 Adapted from Jeanne’s Book Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine 
Just how do you go about building a customer-centric company?  How do you earn the right to growth, by improving customers’ lives?  In this keynote or workshop, Jeanne Bliss demystifies how you can successfully lead a customer experience transformation. Built around her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world, Jeanne will navigate us on how to embed these competencies to get into action quickly with a united leadership team. And will show how embedding them will shift your business intent to earning the right to growth by improving customers’ lives. She will also share some of the over 40 interviews conducted with CCO’s around the world and how they are bringing these competencies to their organizations.

Other keynote and workshop topics include:

  • Become a Beloved & Prosperous Company that Earns Social Media Raves & Growth
  • Helping Companies Grow…by Improving Customers’ Lives
  • How to Build Your Customer-Driven Growth Engine
  • Leading Customer Experience Transformation & Innovation
  • The role of the Chief Customer Officer 

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 Recent Publications

From the moment Jeanne begins to speak, you feel a rush of energy and the passion of thirty years of intense customer focus packed into her five-foot frame.

Bob Johnson, Vice President, Health & Wellness Century Furniture Corporation

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