About Jim Cathcart - Author and Speaker on Relationship Selling and Customer Service:
Jim Cathcart's presentations focus on the secrets of mastering relationship selling. His innovative ideas on marketing, sales and customer management have helped thousands of audiences reach a higher level of success. Jim is the author of 13 books and scores of recorded programs, his students number in the hundreds of thousands.
Jim has been a corporate executive, training director, entrepreneur, psychological researcher, meeting planner and association executive. He has managed people, products and payrolls for over 25 years. He has also researched and field tested his methods through over two decades of speaking and training before 2,000 audiences in virtually every discipline.
Jim Cathcart's works are published by the world's top publishers: St. Martin's Press, Leading Authorities Press, Dartnell, Putnam Berkeley, Prentice Hall, Nightingale Conant and the University of Southern California. The Acorn Principle, Jim's 12th book, achieved #2 bestseller status as an e-book for the year 2000. His other book Relationship Selling has been translated into Chinese, Japanese and Finnish.
Some of his clients include ASAE, Motorola, Mass, Mutual, Prudential, Norwest Bank, Becton Dickinson, John Deere, Levi Strauss, and U.S. Air Force.
What Jim Cathcart Talks About:
Leadership: Rethinking Ourselves For A New Era
New technologies require new ways of thinking. Every day another standard practice becomes obsolete. To continue to grow and thrive we must learn to constantly Rethink: our markets, our systems, our relationships, our strategies and ourselves. The most popular methods of leadership, management, sales and service delivery are already dangerously out of date. This presentation combines stories, visuals, research and audience interaction to dramatically impact the way we think.
Sometimes it is not your product or price that gets you the business, sometimes it is simply the way you connect with people. We need to rethink how we connect with our customers and suppliers, before our competition does. When Jim Cathcart wrote the book Relationship Selling it was considered revolutionary. Today it is considered standard practice. This presentation shows you what to listen for, how to be natural in your selling style, and how to connect with the underlying elements of buying psychology that most people never heard of.
The Acorn Principle - Helping People Grow
The Acorn Principle is: 'Your greatest, fastest and easiest growth always comes from your natural abilities.' Every person can be very good at certain things, but most people don't know what those things are. Jim shows people how to find and grow their natural strengths so that they can always be self motivated. A fascinating exploration of what makes us who we are, and how to use it.
The Grandma Factor - Lifetime Customer Loyalty
Everyone knows how to provide good service, our challenge is getting them to want to. The real magic in customer service comes from discretionary efforts, when people go beyond their job description. This begins with training people in how to think about: their role, their goal and the person they serve. When you don't find much meaning in what you do, you don't bring much value to what you do. This presentation focuses on the way systems, strategies, and relationships impact service. Jim teaches
The Grandma Factor for building your clientele through UpServing.
You were incredible. Your program held the attendees on the edge of their seat. It wasn't just entertaining, it was useful and can be applied immediately.
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