Making the Speaking Business More Customer Focused

By Willie Jolley – Motivational Speaker on Leadership, Change and Sales Dr. Willie Jolley’s Ten Commandments of Superior Customer Service: Commandment No. 1 – Thou Shalt Serve with a Smile: The best people in customer service take joy in helping others. They serve with a smile. Jolley cites an old Jewish proverb that states, “A person who cannot smile should not open a store!” He sums u...
By Libby Gill – Leadership Expert, Executive Coach, Award-Winning Author As I look out my home office window at the smoky sky—gray and heavy as a slab of sheet metal—I can’t help but think that it matches my mood. I’m grateful that we’re far from the fires (for now), but my heart breaks for the people and animals throughout the Pacific Northwest. As if we didn’t have enough on our minds ...
By Phil M. Jones – Bestselling Author and Speaker on Persuasion, Influence, and Sales  With so much uncertainty in the world, helping others to find clarity and confidence in their next steps is more challenging than ever. This emotion-charged reality means that it is our responsibility to tread particularly carefully in our conversations with others. All 3 steps are essential and ...
By Nir Eyal –  Bestselling Author & Speaker on Habit-Forming Technology ‘Just a second. I just need to respond to this one thing,’ I said to my daughter, as I attended to my iPhone. Only much later could I count the mistakes in that statement. No, it wouldn’t take ‘just a second’; no, I didn’t ‘need’ to respond to the email – I’m an author and researcher, and thus rarely receive m...
By  Dan Coughlin – Author and Inspiring, Practical Speaker on Leading for Sustainable, Profitable Growth Teamwork is critically important to improving results for a group or an organization. Teamwork happens when the people in the group or organization consciously and proactively work together to support one another’s efforts to fulfilling a meaningful purpose and achieving important out...
What is the secret to success during the Pandemic? It’s probably not what you think… It is no secret that an engaged workforce is the secret to a successful organization. Higher rates of employee satisfaction result in increased productivity, higher sales figures and longer employee retention, not to mention lower rates of burnout and attrition. Gimmicks like in office massage, team...
By Sterling Hawkins – Leading Speaker on Breakthrough Innovation, Tech Entrepreneur and Leadership Expert What Indiana Jones Teaches Us About Business I work in innovation so the car driving analogy is an obvious one. We’ve all heard it a million times: something like, stop looking in your rear view mirror and look out the front window: look at where you’re going. You know that. And I thi...
By Lt. Col. Waldo Waldman – Decorated Fighter Pilot, New York Times Bestselling Author, Hall of Fame Speaker When you walk into a fighter squadron, one of the first things you’ll notice are the walls.  They are covered with photos and artwork of jet fighters, famous military leaders, and articles that share in the heritage and history of the unit. It’s impressive and fills one with a sens...
By Pandit Dasa – Mindful Leadership Expert, Motivational Speaker and Author The COVID-19 pandemic has dramatically changed our lives almost overnight. Our routines have been disrupted and the way we interact with each other, when face-to-face, is with tremendous care and caution. We are faced with the challenge of working from home while juggling all the distractions that come from life ...
What is the key to surviving the pandemic? In discussions with our top speakers on leadership and our clients, leaders across a huge range of Fortune 500 organizations, the answer is simple: investment in employee wellbeing. The single biggest struggle facing organizations as the pandemic drags on is maintaining an engaged and cohesive workforce. Suffering from so-called “Zoom gloom,” the need ...