Making the Speaking Business More Customer Focused

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Monday, June 14, 2021 Sweeney Agency Closing Speaker , Customer Service , Opening Speaker , Sales
Our Best Speakers share the secret to Customer Experience in 2021. The pandemic has changed the way we do so many things, but has it changed the fundamentals of something like customer experience?  Like many of our clients, we were curious to find out, so we reached out to some of our best speakers to find out if the core elements of customer experience have changed over the last year, and if s...
Monday, June 14, 2021 Sweeney Agency General
By Ryan Estis – Speaks on Business Performance, Leadership and Sales “We are coming back this fall. It will be voluntary at first. By the end of the year, I do anticipate a full return to the office. However, we are going to have to bake in a whole lot more flexibility than we’ve offered previously. That is going to pose some challenges.” I wasn’t surprised one bit by this CEO’s asse...
“The only thing constant is change.” – Heraclitus, 6th centure BCE The last year has shown us that while change  is a constant, our ability to manage change moves at a much slower rate. Why is this and what can we do about it? Can we learn to manage change more easily? To answer these questions, we reached out to some of our best speakers on Change to understand how we can not only change...
By The Sweeney Agency Did you know that according to Microsoft’s 2021 Work Trend Index, 41% of employees globally are considering leaving their employers this year? (LinkedIn 2021) Think about that. Forty-one percent of the entire workforce is ready to leave their role in the next 12 months. So where will they go? That is approximately 60,270,000 people who are currently considering leaving the...
The Ultimate Guide to Booking a Keynote Speaker Planning an event can be very exciting… and time consuming! With so many details to organize, having great partners along the way can make all of the difference. The focal point of any event is the Keynote Presentation. Whether it is inspiring, motivating or content driven, hiring a brilliant keynote speaker is the key to creating an event that yo...
Monday, May 10, 2021 Sweeney Agency Communication , General , Peak Performance
By Curt Steinhorst –  Speaker on Strategic Communications & Digital Distractions Each week, businesses announce their policies and plans to return workers to offices, with no clear consensus. Cisco CEO Chuck Robbins said people are tired of working from home and want to get back to work, but added at an annual customer event that “the future of work is hybrid.” Jack Dorsey, the CEO of...
By Colette Carlson – Author & Motivational Speaker on Human Behaviour and Communications As a keynote speaker on the topics of leadership, connection, resilience, and relationships, I’ve been spending a lot of time thinking about empathy versus compassion over the past year. In fact, in my virtual presentations on personal connection, I quickly became aware of the buzzwords associate...
By Cheryl Cran – Author and Speaker on Leadership & Future of Change in the Workplace Generation Covid and the future…… There is a new generation in town – its Generation Covid also known as Gen C. which includes young people under the age of twenty. You may be familiar with the other generations: Gen Z 1997 to 2020 (know for being the social media generation) Millenials 1981 to 1996 ...
By Dr. Nicole Lipkin – Organizational Psychologist & Speaker on Leadership and Mental Agility If you’ve ever tried breaking an old habit, you know how hard it can be. When a habit is ingrained in our brain it creates neural pathways that are comfortable for synapses to travel through. Creating new habits and ways of doing things, stepping out of our comfort zone, pausing to consider ...
Tuesday, March 23, 2021 Sweeney Agency Disruption , Innovation , Leadership
By Robert B. Tucker – Top Global Futurist, Change & Innovation Speaker and Author When Covid shut down life as we know it a year ago, many a company went into “batten down the hatches” mode. They followed their recession playbooks. When demand took off instead, in such industries as exercise equipment, pet products, and virtual meeting software, many were caught flat-footed. Some are ...