8 Speakers Who Will Help Your Audience Become More Customer-Centric
Client relationships have changed dramatically over the past decade as new technologies have allowed us to connect faster, and with more clients. However the value of many of those relationships has decreased as emails, blogs, and texts can lack a human touch, making clients feel disconnected. Companies need to build customer-centric cultures where everyone inside the organisation – no matter where they are or what they do – keeps customer relationships in mind. Knowing how to engage with clients and make a lasting, positive impression can carry more clout that 500 retweets. Here are 8 speakers who will help your audience understand the importance of connecting and engaging clients:
Jeanne Bliss, World-wide Speaker and Executive Coach on Customer Driven Growth
Jeanne Bliss pioneered the Chief Customer Officer position, holding the role for over twenty years reporting to the Chief Executive Officer at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations, where she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience.
Harry Beckwith, Bestselling Author of Selling the Invisible
The lessons learned through Harry Beckwith’s presentations are not about how to sell a product or service, but about selling yourself. Harry has advised some of the largest organizations in the world on how to create, and more importantly sustain relationships with clients. Attendees leave understanding how to nurture client relationships in order to achieve the best customer service.
Lee Cockerell, Former Operations VP for Walt Disney World Resort
Lee Cockerell is as much a customer service speaker as he is a leadership, workplace culture, and employee engagement speaker. Lee’s message is simple: treat your people well and in return they will treat your guests well. Lee believes that exceptional customer service starts from within an organization and resonates outwards.
Curt Coffman, Executive Fellow at the Daniel School of Business
Curt Coffman has consulted and spoken for many Fortune 100 and 500 companies, and his work has spanned the Western Hemisphere, Europe, Asia, and the Middle East. An insightful and completely engaging speaker on leadership, management, and customers, Mr. Coffman has helped thousands of groups create great places to work.
Sally Hogshead , Innovative Personal Branding and Customer Service Speaker
Sally Hogshead is a Hall of Fame speaker, international author, and the world’s leading expert on fascination. Growing up with the last name Hogshead would give anyone an unconventional point of view. After graduating from Duke University and starting in advertising, Sally was named
the most successful junior copywriter of all time.
Brett King, Speaker on financial services and customer experience
Brett King, the best selling author of the groundbreaking book BANK 2.0, is the founder of the first direct mobile bank in the US and UK (Movenbank) and a strategic advisor to the world’s leading financial services organizations. He is an International Judge for the GSMA Global Mobile Awards, the Asian Banker Retail Excellence Awards and for the MiddleEast Business Achievement Awards.
Scott McKain, Dynamic Speaker on Sales and Customer Service
Scott McKain’s underlying message to his audiences is this: be distinct. It’s that simple – see what your competition is doing, and do something else. By creating distinction in a saturated, homogenized, marketplace you’ll attract loyal customers and lifelong referrals. Standing out and being different is never a bad thing – especially when it comes to customer service!
Robert Spector, Customer Service Expert and Bestselling Author of The Nordstrom Way
When it comes to customer service, Robert Spector believes in the Golden Rule: Put yourself in the shoes of your customers. Ask yourself how you would like to be treated and if you were a consumer, would you want to be a customer of your business? These are questions that every sales and customer service professional must ask themselves and depending on the answers, alter their policies, procedures, and methods accordingly.
*Speakers are listed alphabetically
To Learn more about these speakers contact [email protected]
Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555 or [email protected]