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The Difference Between Management And Leadership – And Why It Matters

By Gary Bradt – Expert on Emotional Intelligence, Change & Leadership, Author & Clinical Psychologist In business circles, management and leadership are often used interchangeably. However, while both roles are important, they are quite different, as one of my mentors John Kotter has demonstrated over the years. Management is about…

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Essential Leadership: Take Risk. Make Decisions. Keep Ego in Check

By Michelle Ray – Change, Communication and Leadership Speaker Are you are leader who is comfortable taking risks, making decisions and keeping your ego in check? Great leaders possess the ability to harness these attributes at the appropriate time. Of course, not all decisions have equal weight or quality.

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The 10 Commandments of Customer Service

By Willie Jolley – Motivational Speaker on Leadership, Change and Sales Dr. Willie Jolley’s Ten Commandments of Superior Customer Service: Commandment No. 1 – Thou Shalt Serve with a Smile: The best people in customer service take joy in helping others. They serve with a smile. Jolley cites an old…

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The 3 Critical Ingredients to Communicate with Confidence & Influence Others

By Phil M. Jones – Bestselling Author and Speaker on Persuasion, Influence, and Sales  With so much uncertainty in the world, helping others to find clarity and confidence in their next steps is more challenging than ever. This emotion-charged reality means that it is our responsibility to tread…

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Take the Team Seriously, But Don’t Take Yourself Too Seriously

By  Dan Coughlin – Author and Inspiring, Practical Speaker on Leading for Sustainable, Profitable Growth Teamwork is critically important to improving results for a group or an organization. Teamwork happens when the people in the group or organization consciously and proactively work together to support one another’s…

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Mindfulness & Resilience for Managing Change & Uncertainty

By Pandit Dasa – Mindful Leadership Expert, Motivational Speaker and Author The COVID-19 pandemic has dramatically changed our lives almost overnight. Our routines have been disrupted and the way we interact with each other, when face-to-face, is with tremendous care and caution. We are faced with the…

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