Making the Speaking Business More Customer Focused

Half Of Executives Say They Won’t Return To Frenzied Pace Of Pre-Pandemic Life

by Adrian Gostick – Acclaimed Author and Speaker on Leadership, Anxiety in the Workplace and Employee Engagement A new global survey shows 70 percent of executives have experienced mental health symptoms since the start of the pandemic—most often in the form of anxiety and sleep disorders—and 93 percent…

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In This Time Of Coronavirus…Let Goodness In Business Prevail. Human And Financial Prosperity Will Follow

by Jeanne Bliss – Global Expert and Speaker on Customer-Centric Leadership & Customer-Driven Growth In this time of Coronavirus…let goodness prevail, instead of fear.  Let kindness and grace be our first instinct. Let trust and respect become translated now into our business lives.  These will lead to every kind of…

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What Can We Control When Everything Seems Out of Control?

By Amanda Gore – CEO of The Joy Project, Communication & Performance Expert, Author and Huffington Post Columnist In times of discombobulation when things are uncertain, the tendency for humans is to run around like Chook’s without heads on….and create chaos, panic or freeze. And a very wise person…

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The Difference Between Management And Leadership – And Why It Matters

By Gary Bradt – Expert on Emotional Intelligence, Change & Leadership, Author & Clinical Psychologist In business circles, management and leadership are often used interchangeably. However, while both roles are important, they are quite different, as one of my mentors John Kotter has demonstrated over the years. Management is about…

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Why Failure is the Secret to Innovation

By Duncan Wardle – Former Walt Disney Executive & Speaker on Innovation and Creativity What do fireworks and cornflakes have in common? Let me tell you; they were both invented by mistake — each a botched attempt to do something completely different. One day, the Kellogg brothers tried…

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The 10 Commandments of Customer Service

By Willie Jolley – Motivational Speaker on Leadership, Change and Sales Dr. Willie Jolley’s Ten Commandments of Superior Customer Service: Commandment No. 1 – Thou Shalt Serve with a Smile: The best people in customer service take joy in helping others. They serve with a smile. Jolley cites an old…

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The Power of Wellbeing

What is the secret to success during the Pandemic? It’s probably not what you think… It is no secret that an engaged workforce is the secret to a successful organization. Higher rates of employee satisfaction result in increased productivity, higher sales figures and longer employee retention, not…

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Mindfulness & Resilience for Managing Change & Uncertainty

By Pandit Dasa – Mindful Leadership Expert, Motivational Speaker and Author The COVID-19 pandemic has dramatically changed our lives almost overnight. Our routines have been disrupted and the way we interact with each other, when face-to-face, is with tremendous care and caution. We are faced with the…

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