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The Difference Between Management And Leadership – And Why It Matters

By Gary Bradt – Expert on Emotional Intelligence, Change & Leadership, Author & Clinical Psychologist In business circles, management and leadership are often used interchangeably. However, while both roles are important, they are quite different, as one of my mentors John Kotter has demonstrated over the years. Management is about…

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Why Failure is the Secret to Innovation

By Duncan Wardle – Former Walt Disney Executive & Speaker on Innovation and Creativity What do fireworks and cornflakes have in common? Let me tell you; they were both invented by mistake — each a botched attempt to do something completely different. One day, the Kellogg brothers tried…

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The 10 Commandments of Customer Service

By Willie Jolley – Motivational Speaker on Leadership, Change and Sales Dr. Willie Jolley’s Ten Commandments of Superior Customer Service: Commandment No. 1 – Thou Shalt Serve with a Smile: The best people in customer service take joy in helping others. They serve with a smile. Jolley cites an old…

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The Power of Wellbeing

What is the secret to success during the Pandemic? It’s probably not what you think… It is no secret that an engaged workforce is the secret to a successful organization. Higher rates of employee satisfaction result in increased productivity, higher sales figures and longer employee retention, not…

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Mindfulness & Resilience for Managing Change & Uncertainty

By Pandit Dasa – Mindful Leadership Expert, Motivational Speaker and Author The COVID-19 pandemic has dramatically changed our lives almost overnight. Our routines have been disrupted and the way we interact with each other, when face-to-face, is with tremendous care and caution. We are faced with the…

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5 Steps to Booking a Speaker

In March, our world changed and the speaking business was not immune. With grace & skill, our great speakers rose to the occasion, developing fascinating and inspiring content that they could deliver virtually. The good news is that booking a speaker with The Sweeney Agency is as easy as…

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