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What Does It Mean To Be Customer-Centric In 2021?

By Blake Morgan – Customer Experience Futurist, Keynote Speaker and Author Many companies aim to be customer-focused but struggle to know what it actually looks like and how to truly make customers the center of their businesses.   Customer experience is continually evolving as technology and customer demands change.

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4 Geopolitical Trends Businesses Need to Watch Now

  The Economist has described the global economic recovery as “fast, furious – and fragile.” (Economist, July 10-16th, 2021). The author notes that while the economy is booming in the United States,  the boom could be more precarious than it appears. With this in mind, we asked our Geopolitical…

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AI Should Change What You Do — Not Just How You Do It

By Mike Walsh | Speaker on the Change, Technology and Innovation Few leaders would dispute the fact that business today is driven by data and smart algorithms. Yet, rather than real digital transformation, many instead pursue digital incrementalism, using automation to cut costs or, worse — cut jobs. Doing…

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5 Steps to Booking a Speaker

In March, our world changed and the speaking business was not immune. With grace & skill, our great speakers rose to the occasion, developing fascinating and inspiring content that they could deliver virtually. The good news is that booking a speaker with The Sweeney Agency is as easy as…

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Top 10 Trending Speakers of Summer 2020

The world changed in unprecedented ways in early 2020 and the effects of those changes are being felt on a global scale. With approximately 40 million people working remotely or working from home across North America right now, we have had to shift our ways of thinking about our businesses…

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After COVID-19: Where Do We Go From Here?

By Mike Walsh, Author of Futuretainment and Speaker on Change, Technology and Innovation. Over the last few months, leaders have had a chance to respond to the impact of COVID-19. Plans for contactless service, process automation, remote work, Cloud infrastructure, and virtualization have been accelerated and implemented. While…

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