Customer Service
In a world where customers are more demanding than ever, meeting their expectations and creating exceptional customer service experiences are vital to any organization’s success. The Sweeney Agency will help you find the best Customer Service Speaker for your event by providing you with all the information you need to make the right decision.
AMAZING. LEARN WHY THE SWEENEY AGENCY IS DIFFERENT TO OTHER AGENCIES.
AMAZING LEARN WHY THE SWEENEY AGENCY IS DIFFERENT TO OTHER AGENCIES
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Amazing. Learn Why The Sweeney Agency is
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Lior Arussy
Leading Global Expert on Customer Experience & Customer-Centric Transformation
About
Lior Arussy: Customer Experience Strategist | Founder of Strativity Group | Speaker on Change and Employee Engagement
Make Change Matter to Customers and Employees
Lior Arussy helps leaders close that gap. As the founder of Strativity Group, he connects customer strategy to the actions employees take and the value customers experience. The Sweeney Agency
Why Book Lior Arussy?
Lior brings a practitioner’s view of change. He has worked with organizations on customer experience and employee engagement, and he shows audiences why a new strategy succeeds only when people can make it real in their work.
His keynotes challenge leaders to look beyond slogans and technology investments. Lior focuses on what customers value and how employees can deliver it consistently.
What Makes Lior Different?
- Experience helping organizations change customer and employee experiences
- A direct connection between culture, execution, and business results
- A human perspective on how AI is changing customer expectations
- Ideas that speak to leaders and customer-facing teams
- An emphasis on making change visible in everyday behaviour
Why Is Lior Right for Your Audience?
Lior is a strong fit for leadership conferences, customer experience events, sales and service meetings, and organizations working through transformation. He is particularly relevant when a team has an ambitious customer strategy but needs greater commitment and consistency across the organization.
Book Lior when your audience needs to:
- Build more valuable, lasting customer relationships
- Connect employee engagement to customer experience
- Respond to changing expectations in the AI era
- Turn a customer strategy into daily decisions and actions
- Strengthen adaptability during ongoing change
- Create a culture that supports exceptional performance
Audience Takeaways
Attendees will leave:
- Clearer about what makes a customer experience valuable
- Ready to identify gaps between their promise and their delivery
- Better able to involve employees in making change work
- Equipped to examine where digital tools help or hinder human connection
- Motivated to take ownership of the experience they create
Keynote Programs
The One and Only: The Gen AI-Empowered Customer
Lior explores how generative AI is changing customer expectations and the ways people engage with brands. He asks organizations to reconsider how they create relevant value for customers who expect more individual attention and choice.
Customer Experience as an Engine for Growth
Lior examines how organizations can make customer relationships a source of lasting business value. Drawing on successes and setbacks from real organizations, he connects customer strategy to execution and growth.
Change Resilience: The New Core Competence
Lior focuses on the human side of transformation and how organizations can become more capable of adapting as change continues. Ideal for teams facing a major strategic shift or repeated disruption. The Sweeney Agency
Why Contact The Sweeney Agency Now?
Tell us about the gap between your organization’s customer promise and what people experience. We’ll help you assess which of Lior’s programs fits your event, discuss customization, and confirm his availability and current fee.
Is Lior Right for Your Event?
Tell us about your audience, the change you are trying to make, and the customer or employee outcome you want. We’ll help you assess Lior’s fit and plan the next step.
To check availability and fee of this speaker, call 1-866-727-7555 or email [email protected].
Jay Baer
Hall of Fame Keynote Speaker and Best-selling Author on Customer Experience, Customer Service, Business Growth, and Marketing, and Event Emcee & Host
About
Jay Baer: Hall of Fame Keynote Speaker | Customer Experience and Business Growth Expert | Bestselling Author
Give Customers a Reason to Choose You—and Come Back
Jay Baer helps leaders answer that question. A researcher, advisor, and entrepreneur focused on customer experience, he turns changing expectations into practical actions teams can use to win and keep customers. The Sweeney Agency
Why Book Jay Baer?
Jay connects customer experience directly to growth. He makes the case that speed, clarity, kindness, and human connection influence whether people buy, return, and recommend a business.
His keynotes combine research, business examples, and humour with actions audiences can take back to their teams.
What Makes Jay Different?
- Extensive experience advising brands on marketing and customer experience
- Research-driven insights translated into clear business actions
- Humour and stories that make the message memorable
- Relevant ideas for leaders, sales, service, and marketing teams
- Programs that can be customized to the organization and its customers
Why Is Jay Right for Your Audience?
Jay is a strong fit for leadership conferences, customer experience events, sales meetings, association conventions, and client-facing teams. He is especially valuable when an organization wants to turn good service intentions into a more distinctive and consistent customer experience.
Book Jay when your audience needs to:
- Respond to customers more effectively
- Build loyalty as expectations rise
- Balance AI and automation with human connection
- Make communication easier to understand
- Give customers a reason to talk about the brand
- Connect service improvements to business growth
Audience Takeaways
Attendees will leave:
- More aware of where customer expectations are changing
- Ready to identify friction in the customer journey
- Equipped to improve speed, clarity, and kindness in key interactions
- Better able to choose when a human touch matters most
- Motivated to create experiences customers remember and recommend
Keynote Programs
Human.Kind: How to Keep It Real and Win in This Age of Automation
Jay explores how organizations can use technology while preserving the personal connections customers value. Ideal for leaders deciding how AI and human service should work together.
The New Loyalty Landscape: Customer Experience in the Age of AI
Drawing on customer research, Jay examines how AI is changing expectations for responsiveness, communication, and connection. Ideal for customer experience and strategy events.
Quick. Clear. Kind.: The 3 Unbreakable Rules of Customer Loyalty
Jay gives audiences a simple lens for improving crucial customer interactions: respond quickly, communicate clearly, and treat people with kindness. Ideal for sales, service, and companywide meetings.
Ignite a Word of Mouth Wave
Jay shows how a distinctive customer experience can give people a story worth sharing. Ideal for marketing and leadership audiences that want customer advocacy to become a stronger source of growth. The Sweeney Agency
Why Contact The Sweeney Agency Now?
Tell us where your customer experience is falling short—or where you see an opportunity to stand out. We’ll help you choose Jay’s most relevant program, discuss customization, and confirm his availability and current fee.
Is Jay Right for Your Event?
Tell us about your audience, your customer experience priorities, and what you want people to do differently after the keynote. We’ll help you assess Jay’s fit and plan the next step.
To check availability and fee of this speaker, call 1-866-727-7555 or email [email protected].
Biggest Mistakes People Make When Booking a Speaker
Biggest Mistakes People When Booking a a Speaker
About
Biggest Mistakes People Make When Booking a Speaker
Jeanne Bliss
Top Keynote Speaker on Customer Service, Besting-selling Author
About
Jeanne Bliss: Founder of CustomerBliss | Former Chief Customer Officer at Lands’ End, Microsoft, Coldwell Banker and Allstate | Speaker on Customer Experience and Leadership
Why Book Jeanne Bliss?
Founder of CustomerBliss and author of Chief Customer Officer 2.0 and Would You Do That to Your Mother?, Jeanne combines practical frameworks with stories about the human consequences of business choices. Her message helps teams connect customer care with the way they operate.
Why Is Jeanne Bliss Right for Your Audience?
Jeanne is a strong fit for executive meetings, customer experience conferences, service events and company gatherings. She is especially relevant when an organization wants to unite departments around customers or turn its stated values into a more consistent experience.
Book Jeanne when your audience needs to:
- Make customer experience a leadership priority
- Connect departments around customer needs
- Build trust through everyday business decisions
- Identify moments that create lasting customer memories
- Strengthen accountability for customer outcomes
- Translate caring intentions into operational behavior
Audience Takeaways
Depending on the program selected, attendees will leave:
- Clearer on leadership’s role in customer experience
- Better able to consider the people affected by decisions
- Equipped with a framework for customer-driven change
- More aware of how memorable experiences build relationships
- Ready to identify practical improvements across departments
Keynote Programs
Build Your Customer-Driven Growth Engine
Jeanne introduces her five leadership competencies for guiding customer experience transformation. Ideal for executives and cross-functional teams seeking a coordinated approach.
Humanity in Business
Drawing on Would You Do That to Your Mother?, Jeanne explores how respect, care and trust can inform business practices. Ideal for audiences seeking practical ways to make service more personal.
What’s Your Three-Blocks Long?
Jeanne examines how businesses earn a meaningful place in customers’ lives through the memories they create. Ideal for teams focused on loyalty, brand experience and lasting relationships.
Is Jeanne Bliss Right for Your Event?
Tell us about your audience, the customer experience you want to create and the barriers your teams face. We can help select Jeanne’s most relevant program, discuss customization, and confirm her availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
About
Kevin Brown: Creator of The Hero Effect® | Bestselling Author | Speaker on Leadership and Customer Experience
Why Book Kevin Brown?
Kevin brings the message to life through stories and business experience. As part of the leadership team that helped grow SERVPRO into a major franchise brand, he saw how culture, customer loyalty, and individual commitment work together. His keynotes give audiences a memorable reason to show up at their best when it matters most.
Why Is Kevin Brown Right for Your Audience?
Kevin is a strong fit for leadership conferences, franchise meetings, sales kickoffs, customer service events, and company gatherings. He is especially valuable when an organization wants employees at every level to feel responsible for the experience they create for customers and colleagues.
Book Kevin when your audience needs to:
- Take greater ownership of daily actions and results
- Strengthen customer relationships through personal service
- Build a culture where people look for ways to help
- Connect individual purpose with organizational goals
- Turn stated values into visible behavior
- Leave energized and ready to make a positive difference
Audience Takeaways
Attendees will leave:
- Clearer on how small actions shape a customer’s experience
- Ready to take responsibility for the moments they can influence
- More aware of the difference between meeting expectations and exceeding them
- Equipped to build stronger relationships with customers and teammates
- Motivated to follow through on what they say matters
Keynote Programs
The Hero Effect®: Being Your Best When It Matters the Most
Kevin’s signature keynote shows how people in any role can create meaningful moments for those they serve and work beside. Ideal for broad employee, sales, and customer experience audiences.
The Hero Effect® for Leaders: Creating a Culture of Extraordinary
Kevin focuses his message on leaders who want to help people perform at their best. Drawing on his executive experience, he explores how to build commitment, connect personal and organizational goals, and develop others. Ideal for management and leadership events.
If It Matters, Prove It!™
Kevin challenges teams to close the gap between good intentions and consistent action. Ideal for audiences that need stronger accountability, follow-through, and visible progress toward their goals.
Is Kevin Brown Right for Your Event?
Tell us about your audience, the experience you want people to create, and what you want them to do differently after the event. We can help select Kevin’s most relevant program, discuss customization, and confirm his availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
About
David Brownlee: Customer Experience Expert | Bestselling Author | Speaker on Rockstar Customer Service
Why Book David Brownlee?
David pairs those tools with an energetic, approachable style and years of experience coaching business owners and executives. His presentations make customer experience everyone’s responsibility, with ideas that teams can put to work in their next interaction.
Why Is David Brownlee Right for Your Audience?
David is a strong fit for customer service conferences, sales meetings, franchise events, and company gatherings. He is especially valuable when an organization wants a more consistent customer experience across locations, teams, or channels.
Book David when your audience needs to:
- Build rapport quickly with new customers
- Handle complaints with greater confidence and empathy
- Turn difficult interactions into opportunities to earn trust
- Strengthen customer loyalty and repeat business
- Generate more referrals through better service
- Give front-line teams practical habits they can use immediately
Audience Takeaways
Attendees will leave:
- Ready to make a stronger first impression with customers
- Equipped to listen and respond more effectively when someone is upset
- Clearer on how everyday service choices influence loyalty
- Able to identify ways to improve their organization’s customer experience
- Motivated to create interactions customers remember and recommend
Keynote Programs
Rockstar Customer Service
David asks audiences to consider how they would treat a favorite celebrity as a customer—and how to bring that same attention and care to every interaction. He shares practical ways to build rapport, use empathy, and create a more memorable service experience. Ideal for front-line, sales, and customer-facing teams.
Customer Service Success: The 6 Keys to Deliver a World-Class Experience
David presents a straightforward approach to improving service, resolving customer issues, and encouraging customers to return and recommend the business. Ideal for leaders and teams seeking a shared approach to customer experience.
Is David Brownlee Right for Your Event?
Tell us about your audience, the customer interactions you want to improve, and what you want people to do differently after the event. We can help choose David’s most relevant keynote, discuss customization, and confirm his availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Colette Carlson
Author & Motivational Speaker on Human Behaviour and Communications
About
Colette Carlson: Human Behavior Expert | CPAE Speaker Hall of Fame | Leadership & Communication Expert | Creator of The Human Edge™
The Human Edge™
Colette Carlson helps leaders and teams strengthen the human skills technology can't replicate—trust, empathy, presence, resilience and influence.
A Human Behavior Expert and CPAE Speaker Hall of Fame inductee, Colette combines research, humor, storytelling and highly interactive experiences to help people communicate more effectively, collaborate more deeply and perform at their best.
Why Book Colette Carlson?
Colette addresses one of today's biggest workplace challenges: people are more connected technologically, yet often more disconnected personally.
She shows leaders, teams and sales professionals how stronger human connection translates into greater trust, engagement, collaboration and performance.
Her presentations are energetic, funny and highly practical. Audiences don't simply listen—they participate, connect and leave with strategies they can immediately put into action.
What Makes Colette Different?
- CPAE Speaker Hall of Fame inductee
- Certified Speaking Professional (CSP)
- Master's Degree in Human Behavior
- More than 20 years working with organizations worldwide
- Trusted by organizations including Microsoft, FedEx, Costco, Procter & Gamble and Fidelity
- Combines humor, storytelling, research and audience interaction
- Conducts extensive pre-event research and audience interviews
- Deeply customizes her presentation to the organization, audience and event objectives
Why Is Colette Right for Your Audience?
Colette is an excellent choice when organizations need people to communicate better, build trust and strengthen the relationships that drive results.
She is particularly effective for leadership conferences, sales meetings, corporate events, association conferences and organizations experiencing change.
Book Colette when your audience needs to:
- Build stronger relationships and trust
- Communicate with greater influence
- Collaborate more effectively across teams and silos
- Strengthen resilience during change
- Create greater engagement and belonging
- Connect across different generations and working styles
- Protect the human advantage in an increasingly AI-driven workplace
Audience Takeaways
Attendees will leave:
- Better equipped to build trust quickly
- More intentional about how they communicate and connect
- Ready to strengthen collaboration across teams
- Better able to navigate difficult conversations
- More resilient when facing change and uncertainty
- Equipped with practical strategies they can immediately apply
- Energized to bring greater humanity to the way they lead and work
Keynote Programs
The Human Edge™ Because Influence Begins With Connection, Not Code
In a world increasingly shaped by technology and AI, Colette shows audiences why human connection has become a critical competitive advantage.
She explores how trust, empathy, presence and emotional intelligence strengthen leadership, teamwork and performance—and gives audiences practical ways to put those skills into action.
Ideal for leadership conferences, corporate meetings and organizations navigating the future of work.
Impactful Leadership
Great leadership isn't simply about communicating information. It's about creating the trust and connection that inspire people to act.
Colette helps leaders communicate with greater clarity, listen more effectively, strengthen relationships and create cultures where people feel seen, valued and motivated to contribute.
Ideal for leadership meetings, management conferences and organizations focused on culture and engagement.
Sales Success
Customers have more information, more choices and more technology than ever before. What still differentiates great salespeople is their ability to create genuine human connection.
Colette shows sales professionals how to build trust, listen more effectively, strengthen relationships and communicate in ways that create greater influence.
Ideal for sales kickoffs, national sales meetings and customer-facing teams.
Why Contact The Sweeney Agency Now?
The right keynote needs to do more than entertain your audience. It needs to connect directly to the challenges they are facing.
Colette is particularly committed to customization, conducting discovery conversations and audience interviews so her presentation feels relevant to the people in the room.
Contact us to:
- Confirm Colette's availability and current fee
- Identify the keynote that best supports your objectives
- Discuss customization around your audience and organization
- Explore keynote, workshop and interactive formats
- Receive comparable recommendations if another speaker may be a stronger fit
Contact The Sweeney Agency to discuss booking Colette Carlson.
About
Click Here to Receive Your Customized List of Speaker Ideas
Virtual Events can:
- Reach a wider audience
- Offer a great experience at a much lower cost
- Create long term impact with recorded elements that allow for content to be watched over a period of time
- Have an increased impact over time, as viewers re-watch, discuss and connect over social media and other channels
And, most importantly: offer the ability for inspiring and impactful presentations to connect in a one-on-one way, directly to the attendee.
WHO is your audience?
Who are your virtual event attendees? Are they across a specific group within your organization, or are you serving clients across a wide range of levels? Determining who you are speaking to will help you determine a format for your event that will captivate your audience.
WHAT is your key message?
Are you focusing on change? Innovation? Leadership?
Creating a single focus or mission will allow you to hone in on the type of speaker(s) you need to engage your audience and help event producers to format the event into a dynamic program that balances inspiration with information and audience interaction.
WHAT type of event suits your audience?
- Virtual Conference
- Webinar
- Hybrid Event
Virtual event technology has come a long way over the last few months, offering a huge range of different options from pre-recorded webinars, to multi-day virtual conferences, to hybrid events with some attendees in the audience while the event is live streamed.
OUR ADVICE
A COMBINATION of live and pre-recorded elements will allow your virtual event to run smoothly and stay on time.
Many of our clients are also opting for multi-day virtual conferences with shorter segments spaced over a few days.
This allows some flexibility for attendees in different time zones and accommodates different teleworking situations for attendees, allowing them to tune in when it is convenient.
WHERE? It’s all about Tech.
Virtual meeting technology has exploded over the last few months as teleworking became the norm.
Consider your needs:
- Interactive elements like breakout rooms, polls & Q&A
- Seamless blend of live & pre-recorded elements
- Ability to replay segments
- Live tech support
If you plan for rain, it’s likely the sun will shine…
Tech isn’t perfect so don’t forget to test, rehearse and have a back up plan ready to go for your virtual event.
Pro Tip: Think of a virtual presentation like a podcast. Viewers can view the content multiple times and refer back to it.
WHEN? A Date… or Dates?
As we have all noticed, our attention spans for meeting in real life versus meeting online are a lot longer.
When deciding on a date, consider spreading your virtual event out over a few days, with a variety of speakers, interactive elements and information.
The benefits of a multi-day format:
- Viewers watch content fresh for a short period every day
- Allows attendees in different time zones to stay on top of the content
- Attendees can review & re-engage with content
Virtual Event Checklist:
Is your event?
- Interactive?
- Informative?
- Able to be rewatched?
WHY? Pandemic 2020
Just because you are online instead of in person, it doesn’t mean you are missing out on connection.
Using the technology that we have become so accustomed to over the last few months, our keynote speakers have the ability to connect to your viewers one-on-one, in a way that was impossible in live events.
FIND YOUR WHY…
What do you want the audience to leave thinking at the end of the presentation?
Apply this question to all the presentations and segments in your event to create a cohesive, impactful virtual event.
HOW? Virtual Event Checklist
To wrap it all up
- TECH: Find the right tech platform & don’t forget to test drive before your event
- AGENDA: Use a mix of live and pre-recorded segments, mixed with interactive elements, to ensure a smooth flow of events & audience engagement
- ANTICIPATION: Build up your event with emails, teasers and sneak peeks into what content will be offered
- NETWORKING: Create and encourage online chat functions, an event specific hashtag or even a dedicated event page to allow attendees to network virtually. Maximize the networking opportunities offered by your tech platform.
- EXTEND YOUR IMPACT: A dedicated social media page is a great place for attendees to connect after an event to discuss ideas and implement some of the learnings from the event.
Offer a password protected, limited time recording of keynote presentations to continue the conversation long after the virtual event has ended.
Continue the conversation with post-event touch points like emails or questions based on the key presentations.
To find a GREAT Speaker for your Virtual event, get in touch.
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Simply fill out the form below and we will be in touch with a customized list of ideas for your event.
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James H. Gilmore
Co-Author of The Experience Economy: Work Is Theater and Every Business A Stage, Speaker on Strategy and Customer Service
About
James Gilmore: Co-Author of The Experience Economy | Co-Founder of Strategic Horizons | Speaker on Customer Experience and Business Differentiation
Why Book James Gilmore?
As co-founder of Strategic Horizons and co-author of Authenticity, James brings a framework for discussing what customers value and how businesses communicate it. His presentations encourage audiences to reconsider familiar assumptions about service, customer attention, and the design of an offering.
Why Is James Gilmore Right for Your Audience?
James is a strong fit for executive meetings, customer experience conferences, retail and hospitality events, and brand strategy programs. Consider him when customers have many similar choices and your organization needs a clearer reason to be chosen.
Book James when your audience needs to:
- Distinguish an experience from a service
- Evaluate how customers spend their time and attention
- Identify opportunities to make interactions more memorable
- Align customer experiences with the brand’s promise
- Challenge assumptions about business differentiation
- Connect experience design with strategic priorities
Audience Takeaways
Depending on the program selected, attendees will leave:
- Clearer on the principles of the experience economy
- Ready to examine an important customer interaction
- More aware of how experiences influence perceived value
- Equipped to discuss differentiation beyond features and price
- Focused on an experience their organization could improve
Keynote Programs
Welcome to the Experience Economy
James introduces the shift from delivering services to staging experiences that customers value. Ideal for leaders, marketers, and customer experience teams revisiting their business offering.
Competing for Customer Time, Attention, and Money
James explores the competition for customers’ limited attention and the implications for experience design. Ideal for organizations seeking more meaningful engagement with customers.
Is James Gilmore Right for Your Event?
Tell us about your audience, the customer experience you want to improve and the competitive challenges you face. We can help select James’s most relevant program, discuss customization, and confirm availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Jeffrey Gitomer
Author of The New York Times bestsellers The Sales Bible and The Little Red Book of Selling, Jeffrey offers expert advice on understanding your customers and increasing your sales
About
Jeffrey Gitomer: Author of The Little Red Book of Selling | Sales Educator | Speaker on Sales, Trust and Customer Loyalty
Why Book Jeffrey Gitomer?
Jeffrey’s direct style and humor create a lively setting for discussing sales habits and personal responsibility. His presentations challenge audiences to look at how they earn trust, communicate value, and continue serving customers after an initial sale.
Why Is Jeffrey Gitomer Right for Your Audience?
Jeffrey is a strong fit for sales kickoffs, dealer and distributor meetings, business conferences, and customer relationship programs. Consider him when a team needs to sharpen its approach to selling and take greater ownership of its development.
Book Jeffrey when your audience needs to:
- Explain customer value more clearly
- Prepare more effectively for sales conversations
- Build credibility through useful knowledge
- Strengthen relationships beyond the transaction
- Take responsibility for sales habits and preparation
- Earn referrals through consistent service
Audience Takeaways
Depending on the program selected, attendees will leave:
- Clearer on the role of trust in a buying decision
- Ready to improve how they communicate value
- More aware of habits that affect customer confidence
- Equipped with ideas for strengthening customer relationships
- Focused on a specific action to improve their sales approach
Keynote Programs
Jeffrey’s presentations can be tailored around the following areas:
Sales and Customer Value
Jeffrey explores the preparation, questions, and value that support a productive sales conversation. Ideal for sales teams and business owners.
Trust and Customer Loyalty
Jeffrey examines how credibility and service influence ongoing relationships. Ideal for account managers, sales leaders, and customer-facing teams.
Attitude and Personal Responsibility
Jeffrey challenges audiences to take ownership of their learning, preparation, and daily behavior. Ideal for sales kickoffs and performance-focused business events.
Is Jeffrey Gitomer Right for Your Event?
Tell us about your audience, the sales behaviors you want to improve and the customers your team serves. We can help select Jeffrey’s most relevant program, discuss customization, and confirm availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Sylvie di Giusto
Former Corporate Executive, Inspiring Keynote Speaker on Power of Choice, EI in Sales and Leadership
About
Sylvie di Giusto: Former Corporate Executive | Author of The Image of Leadership | Speaker on Emotional Intelligence and the Power of Choice
Why Book Sylvie di Giusto?
Sylvie’s presentations bring emotional intelligence into specific leadership, sales, and customer situations. Her immersive style helps audiences notice choices they may otherwise make on autopilot and consider how to act with greater intention.
Why Is Sylvie di Giusto Right for Your Audience?
Sylvie is a strong fit for leadership conferences, sales kickoffs, customer experience events, and professional development programs. She is especially relevant when an organization wants its people to build trust quickly and represent its values consistently.
Book Sylvie when your audience needs to:
- Make more intentional choices in important interactions
- Build credibility with customers and colleagues
- Strengthen emotional intelligence in leadership and sales
- Understand how first impressions influence relationships
- Communicate individual value with confidence
- Keep human connection central as technology changes work
Audience Takeaways
Attendees will leave:
- More aware of the signals they send in person and online
- Better able to pause and choose a constructive response
- Ready to align their behavior with the impression they want to make
- Clearer on the strengths that distinguish them professionally
- Equipped to build trust through more thoughtful interactions
Keynote Programs
The Power of Choice
Sylvie explores how small, intentional decisions in appearance, behavior, communication, and relationships affect larger outcomes. Ideal for leadership, sales, and company-wide audiences.
Forever Human
Sylvie examines how leaders and professionals can preserve trust and meaningful connection as AI and automation reshape interactions. Ideal for audiences navigating a technology-driven workplace.
Discover Your Fair Advantage
Sylvie helps participants identify the strengths and experiences that make their contribution distinct, then communicate that value more confidently. Ideal for professional development and sales events.
You Have 7 Seconds. Make Them Count!
Sylvie shows how first impressions form and how people can make more conscious choices in those early moments. Ideal for customer-facing teams, leaders, and relationship builders.
Is Sylvie di Giusto Right for Your Event?
Tell us about your audience, the interactions that matter most to it, and the impression you want people to leave. We can help choose Sylvie’s most relevant program, discuss format and customization, and confirm her availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Amanda Gore
CEO of The Joy Project, Communication & Performance Expert, Author and Huffington Post Columnist
About
Amanda Gore: Hall of Fame Keynote Speaker | Author | Expert on Leadership, Workplace Culture, Joy and Resilience
Why Book Amanda Gore?
Amanda combines neuroscience, psychology, humor, and interactive storytelling to make complex ideas about human behavior easy to understand and apply. Through her Amanda Gore JQ® approach, she gives audiences practical tools to improve communication, manage stress, strengthen emotional intelligence, and bring more joy to work.
Her presentations are customized to each audience, connecting meaningful personal insights with practical changes people can make long after the event.
Why Is Amanda Gore Right for Your Audience?
Amanda is a strong fit for leadership conferences, corporate meetings, sales kickoffs, employee engagement events, and professional development programs. She is especially valuable for organizations looking to improve workplace culture, strengthen relationships, and help people navigate pressure and change with greater confidence.
Book Amanda when your audience needs to:
- Build trust and stronger relationships across teams
- Lead with greater emotional intelligence and self-awareness
- Improve communication and create a more positive workplace culture
- Manage stress, prevent burnout, and strengthen resilience
- Increase employee engagement, motivation, and connection
- Build confidence and trust in sales and customer relationships
- Approach change and uncertainty with a more constructive mindset
Audience Takeaways
Depending on the program selected, attendees will leave:
- More aware of how their emotions and behaviors influence others
- Equipped with practical tools for building trust and improving communication
- Ready to create stronger connections with colleagues, teams, and customers
- Better prepared to manage stress and respond positively to challenges
- Clearer on how joy, connection, and psychological safety contribute to performance
- Motivated to make meaningful changes in how they lead, work, and interact with others
Keynote Programs
Radiate Joy: Be the Best Boss They Ever Had
Amanda challenges leaders to consider what it feels like to be led by them. She explores how self-awareness, emotional intelligence, and everyday leadership behaviors influence trust, engagement, and retention. Attendees learn practical ways to create an environment where people feel valued, supported, and motivated to contribute. Ideal for leadership conferences, management meetings, and organizations focused on employee engagement and retention.
It's Not What You Say. It's What They Hear. How Great Leaders Build Trust and Influence Without Saying a Word
Amanda explores how a leader's emotional state, body language, and nonverbal communication shape the messages people receive. She shows leaders how to recognize the signals they send, manage their responses, and communicate in ways that build trust, particularly during difficult conversations. Ideal for executives, managers, and leadership teams looking to strengthen communication and influence.
The Connected Team: Creating a Joyful Culture Where People Feel Seen, Safe, Valued and Inspired to Thrive
Amanda examines how joy and human connection contribute to psychological safety, accountability, and stronger team performance. She shares practical ways to strengthen relationships, build trust, and create a workplace where people feel comfortable contributing and collaborating. Ideal for team-building events, culture initiatives, and organizations focused on improving employee engagement and teamwork.
Buyers Feel It First: How Top Performers Win Trust and Close More Deals
Amanda shows sales professionals how their mindset, emotional state, and communication influence customer relationships. She explores how to build trust quickly, create stronger connections with buyers, and recover from rejection with greater confidence. Ideal for sales kickoffs, customer experience conferences, and teams looking to improve relationship-building and sales performance.
From Burnout to Joy: How to Go From Running on Empty to Radiating Joy
Amanda explores the science of joy and its role in helping people recover from stress, reconnect with themselves, and approach work with renewed energy. Through humor, storytelling, and practical strategies, she helps audiences recognize how their thoughts, emotions, and daily habits influence their well-being. Ideal for employee appreciation events, wellness conferences, and organizations addressing burnout, morale, and resilience.
The Perspective Payoff
Amanda challenges audiences to reconsider how they interpret pressure, change, and conflict. Using her three-glasses approach, she demonstrates how changing perspective can open up new possibilities and help people respond more constructively to difficult situations. Ideal for organizations navigating change, teams experiencing uncertainty, and audiences looking to strengthen adaptability and resilience.
Is Amanda Gore Right for Your Event?
Tell us about your audience, the leadership or workplace challenges they face, and what you want them to take away from the event. We can help select Amanda's most relevant keynote, discuss customization, and confirm her availability and fee.
Contact The Sweeney Agency at 1-866-727-7555 or [email protected] for more information on this speaker.
Scott Greenberg
Business Motivational Speaker Helps Leaders & Franchisees Engage Employees, Serve Customers and Grow their Business
About
Scott Greenberg: Author of The Wealthy Franchisee and Stop the Shift Show | Former Franchise Owner | Speaker on Frontline Leadership and Business Performance
Why Book Scott Greenberg?
His perspective includes experience as a franchise owner. Scott brings an operator’s understanding of staffing pressures, customer expectations, and the challenge of translating a business plan into consistent execution on the frontline.
Why Is Scott Greenberg Right for Your Audience?
Scott is a strong fit for franchise conferences, retail and hospitality events, manager meetings, and service business programs. Consider him when supervisors need practical ideas for engaging employees and improving the experience customers receive.
Book Scott when your audience needs to:
- Develop more effective frontline managers
- Improve the way hourly employees are supported
- Connect daily management habits with customer service
- Strengthen coaching and accountability
- Examine assumptions that limit business performance
- Create more consistency across teams or locations
Audience Takeaways
Depending on the program selected, attendees will leave:
- Clearer on behaviors that support frontline performance
- Ready to reconsider a management habit
- More aware of obstacles facing hourly employees
- Equipped with ideas for coaching and team development
- Focused on an improvement they can apply in their operation
Keynote Programs
Stop the Shift Show
Scott explores how managers can develop and support hourly teams. Ideal for retail, hospitality, franchise, and service organizations seeking stronger frontline leadership.
The Wealthy Franchisee
Scott examines the habits and decisions behind effective franchise operations. Ideal for franchise owners and operators looking to strengthen their approach to business performance.
Is Scott Greenberg Right for Your Event?
Tell us about your audience, the staffing, management, or operating challenges your audience needs to address. We can help select Scott’s most relevant program, discuss customization, and confirm availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Sally Hogshead
Branding and innovation expert, author of Radical Careering, one of advertising’s most celebrated thinkers.
About
Sally Hogshead: Hall of Fame Speaker | Creator of the Fascinate® Test | Speaker on Branding and Differentiation
Why Book Sally Hogshead?
Her energetic, interactive presentations turn that insight into practical action. Audiences learn to recognize the qualities that make them distinctive, express those qualities with confidence, and create stronger connections with customers and colleagues.
Why Is Sally Hogshead Right for Your Audience?
Sally is a strong fit for sales meetings, marketing conferences, leadership events, and organizations refining their customer experience or employer brand. Her message is especially relevant when a team needs to explain its value clearly in a crowded market.
Book Sally when your audience needs to:
- Identify what makes its people, products, or brand distinctive
- Make a more memorable first impression
- Communicate value with greater clarity and confidence
- Build stronger connections with customers and colleagues
- Move beyond generic claims in sales and marketing
- Use individual strengths to contribute more effectively
Audience Takeaways
Attendees will leave:
- Clearer on how others perceive their strongest qualities
- Better able to describe the value they bring
- Ready to make introductions that spark useful conversations
- Equipped to spot opportunities for differentiation
- Motivated to apply their strengths in everyday interactions
Keynote Programs
How to Fascinate: From First Impressions to Lasting Value
Sally shows audiences how to use their distinctive strengths to capture attention, earn trust, and communicate value. Ideal for leadership, professional development, and sales events.
Captivate Your Customer: How Fascinating Companies Win the Moment
Sally explores how brands can become more memorable and create stronger customer connections. Ideal for marketing, customer experience, and business growth audiences.
The 9-Second Fascination Statement: How to Introduce Yourself with Value
In this interactive session, participants work on a concise introduction that expresses what makes them valuable. Ideal for sales teams, networking events, and professionals building their personal brands.
Is Sally Hogshead Right for Your Event?
Tell us about your audience, the impression you want to make, and the message you want people to remember. We can help select a relevant program, discuss customization, and confirm Sally’s availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
David Horsager
Author, Global Trust Expert, and Speaker on Leadership, Customer Service, Innovation and Sales
About
David Horsager: CEO of Trust Edge Leadership Institute | Author of The Trust Edge | Speaker on Trust, Leadership and Business Relationships
Why Book David Horsager?
David connects trust with everyday decisions: setting expectations, demonstrating competence, and keeping commitments. His presentations give teams shared language for discussing a subject that can otherwise remain vague until a relationship breaks down.
Why Is David Horsager Right for Your Audience?
David is a strong fit for leadership conferences, sales meetings, company gatherings, and customer relationship events. Consider him when collaboration depends on stronger confidence in the people making decisions and delivering on promises.
Book David when your audience needs to:
- Make expectations and commitments clearer
- Strengthen credibility with colleagues and customers
- Recognize behaviors that undermine trust
- Build consistency between words and actions
- Improve accountability within working relationships
- Discuss trust as a leadership responsibility
Audience Takeaways
Depending on the program selected, attendees will leave:
- Clearer on David’s framework for building trust
- Ready to examine a behavior that affects their credibility
- More aware of the importance of consistent follow-through
- Equipped with language for discussing trust within a team
- Focused on a commitment they can make more reliably
Keynote Programs
The Trust Edge®: How Top Leaders and Organizations Drive Business Results through Trust
David introduces his approach to trust and its relevance to workplace performance. Ideal for leaders, sales teams, and broad company audiences.
Trusted Leader: 8 Pillars that Drive Results
David explores eight pillars of trust and the behaviors leaders can examine in their own work. Ideal for management meetings and leadership development programs.
Is David Horsager Right for Your Event?
Tell us about your audience, the relationships you want to strengthen and the commitments your people need to deliver. We can help select David’s most relevant program, discuss customization, and confirm availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Phil M. Jones
About Phil M. Jones – Bestselling Author and Speaker on Persuasion, Influence, and Sales
About
Phil M. Jones: Bestselling Author of Exactly What to Say® | Speaker on Sales, Influence and Persuasive Communication
Why Book Phil M. Jones?
Phil makes his ideas immediately useful. He works through language audiences can apply in sales conversations, leadership meetings, customer interactions, and follow-ups. His presentations can be tailored to the situations your audience faces every day.
Why Is Phil M. Jones Right for Your Audience?
Phil is a strong fit for sales kickoffs, leadership conferences, customer-facing teams, and company events where important conversations affect performance. He is especially valuable when talented people know their products or goals but need more confidence and precision in what they say next.
Book Phil when your audience needs to:
- Ask questions that open productive conversations
- Respond more effectively to hesitation and objections
- Explain value without overwhelming a customer
- Guide discussions toward a clear next step
- Give feedback and create buy-in with greater care
- Make everyday communication more intentional
Audience Takeaways
Attendees will leave:
- More aware of how small word choices affect a conversation
- Equipped with phrases and questions they can adapt to their work
- Better prepared for common sales or leadership objections
- Ready to make requests and next steps clearer
- Focused on improving the conversations that matter most to their results
Keynote Programs
Exactly What to Say® – The Magic Words for Influence and Impact
Phil’s signature keynote explores how the words people choose can change the direction of a conversation. He applies examples from his bestselling book to the audience’s business situations, helping participants approach important discussions with greater confidence and purpose. Ideal for sales, leadership, and broad business audiences.
Exactly What to Say® When Your Customer Is More Informed Than Ever
Today’s customers arrive with research, comparisons, and questions. Phil helps sales and client-facing professionals use language that acknowledges that knowledge, builds trust, and guides a decision without sounding pushy. Ideal for sales and customer success events.
Lead With Language: Exactly What to Say® to Inspire Action
Phil focuses on the conversations leaders use to create clarity, ownership, and momentum. He offers practical ways to frame feedback, address resistance, and invite people into action. Ideal for management and leadership conferences.
Is Phil M. Jones Right for Your Event?
Tell us which conversations your audience finds most challenging and what outcomes you want to improve. We can help choose Phil’s most relevant program, discuss customization, and confirm his availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Brett King
Author of Bank 2.0 and speaker on financial services and the customer experience
About
Brett King: Founder of Moven | Bestselling Author of Bank 4.0 and Branch Tomorrow | Speaker on the Future of Banking
Why Book Brett King?
His keynotes challenge audiences to look beyond today’s products and channels. Brett examines how artificial intelligence, changing customer behavior, and new competitors could reshape financial services—and what institutions should consider as they plan for that future.
Why Is Brett King Right for Your Audience?
Brett is a strong fit for banking conferences, credit union meetings, fintech events, payments forums, and leadership gatherings in financial services. He is especially relevant when executives need to test assumptions about branches, digital experiences, and the role of AI in serving customers.
Book Brett when your audience needs to:
- Understand forces changing the future of banking and payments
- Examine how AI could reshape financial services
- Reconsider the role of branches and traditional channels
- Learn from the rise of mobile banking and fintech challengers
- Anticipate changing customer expectations
- Start a strategic conversation about what to build next
Audience Takeaways
Attendees will leave:
- Clearer on the trends challenging established banking models
- Better able to question assumptions about where and how banking happens
- More aware of the opportunities and risks in AI-driven services
- Ready to discuss how customer behavior should shape future offerings
- Equipped with questions to guide their next strategic decisions
Keynote Programs
Towards Bank 5.0: The Algorithmic Bank
Brett explores how AI could change banking operations, security, and the customer experience in the decades ahead. Ideal for banking leaders, technology teams, and fintech audiences.
Branch Today, Gone Tomorrow: The End of Branch Banking as We Know It
Drawing on research behind Branch Tomorrow, Brett examines the changing role of branches as digital-first financial services grow. Ideal for banks and credit unions reconsidering their distribution strategy.
The Rise of the Challengers: How Neo-Banks Changed the Rules and How the Industry Responded
Brett reviews the emergence of digital challengers and the responses of established institutions. Ideal for executives weighing competitive threats and opportunities to adapt.
Optimal Humanity: Smart Economies & Emerging Solutions
Brett widens the lens beyond banking to explore how AI and other major developments could affect economies and society. Ideal for executive and cross-industry audiences seeking a broader view of the future.
Is Brett King Right for Your Event?
Tell us about your audience, the financial services questions it is facing, and the decisions you want the keynote to inform. We can help select Brett’s most relevant program, discuss customization, and confirm his availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Doug Lipp
Former Head Trainer Walt Disney University and author of The Changing Face of Today’s Customer. Customer service speaker.
About
Doug Lipp: Former Head of Training at Disney University | Author of Disney U | Speaker on Culture and Customer Service
Why Book Doug Lipp?
Doug brings those lessons into the challenges other organizations face. Through stories and practical examples, he helps audiences examine how leaders reinforce culture, how teams deliver on a brand promise, and why continuous improvement matters long after a training session ends.
Why Is Doug Lipp Right for Your Audience?
Doug is a strong fit for leadership conferences, customer experience events, franchise meetings, and company gatherings. He is especially valuable when an organization wants its stated values to show up more reliably in everyday decisions and customer interactions.
Book Doug when your audience needs to:
- Build a culture that employees can understand and put into practice
- Improve consistency across customer touchpoints
- Connect employee development with service quality
- Reinforce values through leaders’ daily actions
- Encourage teamwork across roles and departments
- Learn from setbacks and keep improving
Audience Takeaways
Attendees will leave:
- Clearer on the role leaders play in shaping culture
- Better able to connect training with on-the-job behavior
- Ready to identify gaps between a brand promise and the customer experience
- Equipped to recognize small opportunities to improve service
- Motivated to take ownership of the experience they create
Keynote Programs
Lessons from Disney U: The Wonderful World of an Enduring Brand
Doug draws on his Disney University experience to show how shared values, employee development, and leadership behavior can support a lasting brand. Ideal for broad leadership and company audiences.
Organizational Culture: It’s More Than a Coat of Paint
Doug examines what it takes to make culture visible in decisions and actions across an organization. Ideal for executives, managers, and teams working to strengthen engagement and performance.
The Magic of Exceptional Customer Service
Doug explores the practices behind a service culture that customers remember, with lessons organizations can adapt to their own people and operations. Ideal for customer experience, hospitality, retail, and franchise audiences.
Even Monkeys Fall from Trees: Learn from Mistakes and Embrace Change
Doug shows how teams can respond to setbacks, challenge established habits, and make room for new ideas. Ideal for organizations navigating change or seeking continuous improvement.
Is Doug Lipp Right for Your Event?
Tell us about your audience, the culture or customer experience you want to strengthen, and the actions you want people to take after the event. We can help choose Doug’s most relevant program, discuss customization, and confirm his availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Scott McKain
Best-selling Author and Dynamic Speaker on Sales, Innovation & Customer Service
About
Scott McKain: Author of ICONIC | Hall of Fame Speaker | Expert on Distinction and Customer Experience
Why Book Scott McKain?
Scott connects strategy with the choices employees make in sales, service, and leadership. His customized keynotes help audiences identify where they are becoming too similar to competitors and what they can do to stay relevant as customer expectations change.
Why Is Scott McKain Right for Your Audience?
Scott is a strong fit for leadership conferences, sales meetings, customer experience events, and industry gatherings. He is especially valuable when an organization competes in a crowded market or wants to strengthen customer loyalty beyond price and product features.
Book Scott when your audience needs to:
- Explain clearly why customers should choose them
- Stand out in a crowded or changing market
- Improve the experiences that build customer loyalty
- Communicate distinctive value in sales conversations
- Align leadership and culture with the brand promise
- Adapt as technology changes customer expectations
Audience Takeaways
Attendees will leave:
- Clearer on what makes their organization valuable to customers
- Better able to spot gaps between promised and delivered experiences
- Ready to identify moments that strengthen trust and loyalty
- Equipped to communicate differences that matter to buyers
- Focused on actions that help their organization remain relevant
Keynote Programs
Beyond Distinction
Scott’s current flagship keynote helps leaders examine whether their organization remains meaningful to its customers. He connects clear purpose, adaptation, communication, and the customer experience to lasting relevance. Ideal for executive and industry audiences navigating change.
Create Distinction
Scott shows organizations how to identify and express value that sets them apart. Ideal for sales and business audiences competing in markets where buyers see similar offerings.
ICONIC
Drawing on his book, Scott explores how leaders build and sustain a culture that reinforces what makes an organization distinctive. Ideal for leadership teams focused on consistency and long-term performance.
The Ultimate Customer Experience®
Scott examines the moments customers remember and how teams can turn those moments into stronger relationships. Ideal for service, customer experience, and retention-focused events.
Is Scott McKain Right for Your Event?
Tell us about your audience, your competitive landscape, and the customer experience you want to improve. We can help select Scott’s most relevant program, discuss customization, and confirm his availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
About
Blake Morgan: Customer Experience Futurist | Author of The Customer of the Future | Speaker on Customer-Focused Leadership
Why Book Blake Morgan?
Blake moves customer experience beyond a general commitment to good service. Her presentations encourage teams to consider how they make decisions across the business and what it would take to keep the customer’s perspective visible.
Why Is Blake Morgan Right for Your Audience?
Blake is a strong fit for leadership meetings, customer experience conferences, sales events, and service programs. Consider her when customer focus needs to become a shared organizational responsibility.
Book Blake when your audience needs to:
- Include the customer’s perspective in decisions
- Align teams around service priorities
- Consider how expectations are changing
- Connect employee experience with customer experience
- Make customer focus a leadership habit
- Identify a practical improvement in the customer journey
Audience Takeaways
Depending on the program selected, attendees will leave:
- Clearer on the leadership choices behind customer experience
- Ready to examine a decision from the customer’s perspective
- More aware of barriers between teams
- Equipped with questions for refining service priorities
- Focused on a customer experience action they can influence
Keynote Programs
The 8 Laws of Customer-Focused Leadership
Blake examines leadership practices that put customers at the center of business decisions. Ideal for executives and managers.
The Four Ways to Make Customer Experience a Decision
Blake introduces her WAYS framework for a more deliberate customer experience approach. Ideal for cross-functional service and business audiences.
Is Blake Morgan Right for Your Event?
Tell us about your audience, the customers you serve and the experience you want your people to create. We can help select Blake’s most relevant program, discuss customization, and confirm availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Ken Schmidt
Authentic Leadership and Customer Loyalty Expert; Senior Role in Harley-Davidson Turnaround; and Author, Make Some Noise: The Unconventional Road to Dominance
About
Ken Schmidt: Former Harley-Davidson Communications Leader | Speaker on Reputation, Differentiation and Customer Loyalty
Why Book Ken Schmidt?
Ken encourages organizations to look beyond descriptions of what they sell. His presentations challenge leaders to consider the experience they create, the stories customers share, and the behaviors that make a brand feel different.
Why Is Ken Schmidt Right for Your Audience?
Ken is a strong fit for sales meetings, leadership conferences, marketing events, and customer experience programs. Consider him when a business wants to strengthen differentiation in a crowded market.
Book Ken when your audience needs to:
- Clarify what makes their organization memorable
- Build more personal customer connections
- Look beyond product features in brand messaging
- Align behavior with the reputation they want
- Develop stories that communicate a distinct identity
- Recognize opportunities to improve customer interactions
Audience Takeaways
Depending on the program selected, attendees will leave:
- Clearer on the impression their business creates
- Ready to question a familiar brand message
- More aware of experiences that influence reputation
- Equipped with questions for developing a stronger story
- Focused on a customer interaction they can improve
Keynote Programs
Full Throttle
Ken explores differentiation and customer connection through lessons from Harley-Davidson. Ideal for sales, leadership, and service audiences.
Revving Up Reputation
Ken examines storytelling and the choices that shape how an organization is perceived. Ideal for marketing and executive programs.
Is Ken Schmidt Right for Your Event?
Tell us about your audience, the reputation you want to build and the customer relationships you want to strengthen. We can help select Ken’s most relevant program, discuss customization, and confirm availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Ross Shafer
Emmy Award-Winning Network Talk Show Host, Best-selling Author, and Hilarious Change Expert
About
Ross Shafer: Emmy Award-Winning Host | Business Author | Speaker on Relevance, Leadership and Customer Experience
Why Book Ross Shafer?
Ross encourages teams to look closely at the interactions that shape their reputation. His presentations connect adaptability with practical choices about service, communication, and developing the confidence to lead.
Why Is Ross Shafer Right for Your Audience?
Ross is a strong fit for company conferences, leadership meetings, customer service events, and association gatherings. Consider him when an organization wants an engaging conversation about relevance and relationships.
Book Ross when your audience needs to:
- Review how customer expectations are changing
- Recognize friction in everyday interactions
- Bring fresh thinking into established routines
- Build confidence through manageable leadership actions
- Connect team culture with customer experience
- Strengthen rapport in professional conversations
Audience Takeaways
Depending on the program selected, attendees will leave:
- Clearer on a customer interaction worth improving
- Ready to question a familiar workplace practice
- More aware of the relationship between relevance and adaptation
- Equipped with questions about leadership confidence
- Focused on a practical step toward stronger connection
Keynote Programs
How to Sustain a Relevant Culture
Ross examines adaptability, customer expectations, and the interactions that shape an organization. Ideal for leadership and service audiences.
How to Groom Confident Leaders
Ross explores developing leadership confidence through experience and action. Ideal for management and emerging leader programs.
Is Ross Shafer Right for Your Event?
Tell us about your audience, the customer expectations you need to meet and the leadership capabilities you want to strengthen. We can help select Ross’s most relevant program, discuss customization, and confirm availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.