Making the Speaking Business More Customer Focused

Johnny Quinn Speaker

Johnny Quinn

Former Pro Football Wide Receiver, U.S. Bobsled Olympian, and Inspirational Speaker on Change

 About

Johnny Quinn is a professional speaker who travels the globe to inspire audiences by delivering thought-provoking and action-packed messages to businesses, teams and organizations. He digs-in deep on the lessons learned in pro football and what it took to become a U.S. Olympian. He dives-in to the knowledge shared by mentors of uber successful businesses and the daily decision making of leaders and winners. Johnny equips us to embrace change, accept risk to live life on purpose. 

Johnny has an athletic background which opened the door to many opportunities. He is a U.S. Olympian in the sport of bobsled and competed at the 2014 Winter Olympics in Sochi, Russia. He traveled the world with Team USA and competition took him to Austria, Canada, France, Germany, Italy, Russia and Switzerland. Competing, living and interacting within different cultures around the world has provided a unique perspective, and ability, to connect with today’s diverse workforce.

Johnny declared for the NFL Draft in 2007 and was ranked in the Top 10 at the wide receiver position in career receptions, career yards and career touchdowns at the collegiate level. Thirty-five wide receivers went on to be selected in the 2007 NFL Draft, and Johnny was not one of them. Shortly after the draft concluded, he signed his first free-agent contract with the Buffalo Bills. In 2008 he signed his second free-agent contract with the Green Bay Packers. After bouncing around the NFL for two years, Johnny went on to play in the Canadian Football League (CFL) in 2009 as a member of the Saskatchewan Roughriders. He played the Montreal Alouettes in the 97th Grey Cup and lost 28-27 on a 33-yard field goal as time ran out.

Johnny was cut three times, lost $2.6 million in NFL contracts and blew out his knee. He then became a U.S. Olympian. From an NFL failure to a U.S. Olympian, his “what’s next” attitude led to success he never imagined.

It was a long-time goal of Johnny's to write and publish a book. His dream came true as his first book was released in February 2018, PUSH: Breaking through the Barriers. After the first 12 hours on Amazon.com, the book was temporarily out of stock which was a pleasant surprise to see as a first time author.

He has been featured on ABC, CNN, CBS, Good Morning America, NBC Olympics, Fox Sports, TIME, USA Today and many other media and news outlets around the world. He even earned a spot to compete on the popular TV show, American Ninja Warrior!

Johnny graduated with a Pre-Law degree in 2006. In 2011, he was inducted into the University of North Texas Hall of Fame as a first ballot candidate. In 2013, he was selected as one of two receivers to the University of North Texas All-Century Team. When not globe-trotting for speaking engagements, he lives north of Dallas with his lovely wife Amanda and beautiful baby daughter Amelia Rose.

Freddie Ravel Speaker

Freddie Ravel

Celebrated Performer, International Expert and Keynote Speaker on Business & Communication

 About

Freddie Ravel is the GRAMMY-nominated Keynote Maestro - who combines his expertise for business breakthroughs and virtuoso piano performances with a clear and concise application of music’s communicative and scientific powers to inspire, ignite and lift the minds, hearts and potential of audiences around the world.

Backed by number one hits and collaborative successes with Madonna, Earth, Wind and Fire, Prince and Carlos Santana to leading the teams of J Lo, Jimmy Kimmel and Lady Gaga - the #1 chart-topping composer is the Founder of “LIFE IN TUNE," a worldwide program that delivers customized peak performance experiences - to reveal how the structure of music enhances leadership, innovation and productivity for entrepreneurs to major corporations alike. Dubbed the “Keynote Maestro” by the City of Los Angeles, Ravel received the city’s Award of Recognition for creating a music-based system to “renew the national and international economy” - while his film, TV, radio and recording credits include CBS, FOX, CW, Universal, iHeart and XM Sirius. Straddling sectors across Media, Tech, Healthcare and Wellness, Diversity and Inclusion, Communications, Social Impact and Financial Services - clients refer to him as “The ideal balance of Entertainment and Content”.

These include IBM, Toyota, Red Bull, NASA, Apple, Blue Cross, Prudential, Google and Citi where he continues to serve as a captivating access point through which to transform corporations, education, entertainment and the human condition. Based on decades of entrepreneurial and corporate training, scientific research and directing and performing with many of the music legends of our time - conference planners often engage Freddie and his team in the program planning process to help design and incorporate their meeting objectives into a rich, harmonious and rewarding experience. Having performed in over eighty countries, Freddie is in tune with cultural nuances and sensitivities delivering the universal language in both English and Spanish - as well as collaborating with translators to uplift your audience to success.

Michelle Ray Speaker

Michelle Ray

Sought-After Keynote Speaker on Change, Communication and Leadership.

 About

Born in Australia and now residing in Vancouver, Canada, leadership expert, Michelle Ray is an award-winning speaker and founder of the Lead Yourself First Institute. Michelle began her career in the media industry with one of Australia’s leading broadcasting networks. She worked her way up the management ladder and was responsible for the sales revenues of 25 radio and television affiliate stations. She was subsequently hired by one of the world’s largest cinema advertising contractors to lead the company’s sales team and was also responsible for successfully generating record–breaking revenues during a severely depressed economic climate.

In addition to her corporate background, Michelle broadened her leadership experience during her tenure as a program director with Junior Achievement, an internationally renowned non-profit organization committed to educating future generations about business. She secured financial commitments and volunteer support from an array of corporations, facilitating enduring partnerships between youth, entrepreneurs and educators.

As an in-demand business conference speaker for the past twenty years, Michelle has delivered her powerful messages on leadership, change, accountability, communication and engaged workplaces to the “C-Suites” of global corporations, academia, diverse associations, government groups, as well as front-line staff. Her client list includes notable brands such as Proctor and Gamble, Blue Cross Blue Shield, Shell, Xerox, PayPal, Qantas Airways, Price Waterhouse Coopers, Playboy Enterprises and the Federal Bureau of Investigation. Having addressed thousands of audiences across five continents, Michelle’s combination of wit, masterful humor, practical content and an engaging, interactive style resonates with a diverse clientele seeking to inspire, educate and captivate the imagination of their leaders and teams.

Michelle is the author of Lead Yourself First! Indispensable Lessons in Business and in Life. She has appeared as a guest on numerous news and current affairs programs including CBC Radio, CTV, Global TV and was featured in esteemed publications such as Investor’s Business Daily, The National Post, Huffington Post, BC Business and Inc Magazine. Michelle is a regular contributor for the Globe and Mail’s Leadership Lab Column.

Why Michelle Ray can add value to your conference:

  • Proven track record as a seasoned presenter at corporate and association meetings throughout North America as well as internationally since 1995
  • Renowned business motivational speaker for numerous annual conferences and professional development events
  • Qualified as a “Certified Speaking Professional”, the National Speakers Association’s highest – earned designation held by less than 10% of members
  • From thousands of entries received, Michelle Ray reached the Top Ten Finals of “North America’s Next Greatest Speaker” Contest.
  • Undertakes due diligence with in-depth research prior to every engagement
  • Consistently engages audiences with humor, passion and a powerful message
  • Delivers a return on investment with solid content; tailored for each client
Frederick Reichheld Speaker

Frederick Reichheld

Business Management and Customer Loyalty Speaker

 About

Fred Reichheld is a Bain Fellow and founder of Bain & Company’s Loyalty Practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.

His work in the area of customer and employee retention has quantified the link between loyalty and profits. Fred’s books, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (HBSP 1996); Loyalty Rules! How Today's Leaders Build Lasting Relationships (HBSP 2001), and The Ultimate Question: Driving Good Profits and True Growth (HBSP, 2006) have each become best-sellers.

In his latest book, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press-Sept. 2011), Fred reveals how the Net Promoter System (NPS) practitioners including Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit, have utilized the NPS to generate extraordinary results. He explains how NPS helps companies become truly customer-centric - unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors.

Fred is a frequent speaker at major business forums and his work on loyalty has been widely covered in The Wall Street Journal, New York Times, Financial Times, Fortune, Business Week and The Economist. He is the author of eight Harvard Business Review articles on the subject of loyalty.

Consulting Magazine chose Fred as one of the “25 Most Influential Consultants” in its 2003 annual survey. According to The New York Times,” [He] put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty.

Reichheld graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978).

Net Promoter® is a registered trademark owned by Bain & Company, Satmetrix, and Fred Reichheld.

Sarah Robb O’Hagan Speaker

Sarah Robb O’Hagan

CEO of Flywheel Sports, Former President of Equinox Fitness and Gatorade

 About

Executive, activist and entrepreneur, Sarah Robb O’Hagan is described by the media as everything from “Superwoman undercover” to the “Queen of the Jocks” - to the ultimate example of where fierce business woman, mother and fitness fanatic combine. Named among ForbesMost Powerful Women in Sports” and recognized as one of Fast Company’sMost Creative People in Business” - Sarah is an internationally recognized re-inventor of brands, but if you ask Sarah, she’ll say she’s in business to help individuals and teams achieve their potential.

Sarah was born in New Zealand - the first country in the world to give women the vote and home to the first man to climb Mt Everest. The pioneering spirit of her country cultivated Sarah’s drive and imagination for “what’s possible” - enabling her to found a movement she currently leads called “Extreme Living” - helping individuals, teams and businesses unlock their potential by discovering their own uniquely exploitable traits. Her book Extreme You: Step Up. Stand Out. Kick Ass. Repeat. released in 2017 (HarperCollins) draws on her own life experiences to show how you can find success by becoming your best you. She’s full of inspiring advice about how to bounce back from failures and to speak your truth.

Sarah’s career includes leadership roles at some of the world’s most iconic brands - including Virgin, Nike, Gatorade, and Equinox the world’s premier fitness lifestyle company, where as President she led the transformation of the business from a bricks and mortar health club to an “always on” fitness lifestyle partner - heavily enabled by technology and proprietary content through the creation and launch of the editorial content platform “Furthermore from Equinox”.

Prior to Equinox, Sarah served as Global President of Gatorade where she was widely known for transforming the business from a declining sports drink into a sports performance innovation company serving nutrition solutions to athletes of all levels. As described by Fast Company magazine, Sarah inherited a “flaming mess” when she took over the legendary Sports Drink in 2008, but through a courageous transformation that involved flying in the face of a deeply ingrained PepsiCo culture that had watered down the brand’s true positioning - Sarah and her team took the Gatorade brand back to its roots, and then re-imagined its future for a new audience of young, digitally savvy athletic teens.

Sarah’s career in the sports industry began at Nike where she was a key member of the team that launched the game changing innovation called Nike Plus, in collaboration with Apple. This was the world’s first digital-tracking device for runners that created a global social collaboration platform for fitness enthusiasts - and in many ways birthed the fast-growing technology movement now known as the “Quantified Self.”

Sarah started her career in the airline industry as a marketing executive at her country’s national airline, Air New Zealand. In the early 90s she moved to Virgin Atlantic Airways where she became known for her breakthrough marketing campaign in collaboration with the Austin Powers movie -  where she rebranded the airline “Virgin Shaglantic” for a number of weeks, launched the world’s largest internet “event” for its time, and turned a 747 into a flying showcase of the entire initiative.

Sarah is a passionate advocate for an active lifestyle and believes the lessons learned from sports and fitness can be applied to improve performance in the work place. She has served on Hillary Clinton’s U.S. State Department Council to Empower Women and Girls through Sports, and is a trustee of the Women’s Sports Foundation. She is also an active member of the World Class New Zealand Network - as she remains committed to helping the country’s development, international competitiveness and economic growth.

Throughout her career Sarah has been recognized for her many achievements. Recent honours include being named among Forbes magazine’sMost Powerful Women in Sports” (2015 and 2009), being designated one of the “Most Creative People in Business” by Fast Company (2012), and being named to the Top 40 Under 40 lists by the Sports Business Journal (2009, 2011, and 2012), Sports Goods Business (2010), and Crain’s Chicago Business (2010). and Ad Age magazine’sWomen to Watch” (2010). In 2014 Sarah was awarded the Sir Peter Blake Trust Award for outstanding leadership.

Mel Robbins Speaker

Mel Robbins

Best-Selling Author, and Life-Changing Change and Motivational Speaker

 About

Mel Robbins is a serial entrepreneur, best-selling author, internationally recognized social media & change influencer, and one of the most sought-after motivational speakers in the world. From rooms full of executives and key stakeholders in companies to arenas of franchisee owners, every audience will receive Mel’s message in a highly customized, interactive, and hyper-engaging way. Every event is very different from the next, and each speech is tailored to send your audience into the world with actionable tools, confidence, and the power to fully step into the leaders, collaborators, closers and communicators your company strives to create.

Her digital platform inspires more than a million people each day with transformative videos, articles, positive psychology research, and inspiring content. Mel’s latest book, The 5 Second Rule, has been translated into 36 languages, was 2017's #1 audio book in the world, and is one of the top five most read books on Amazon. Her TEDx talk about change has more than 17 million views. In the fall of 2019, her brand new daytime syndicated talk show, The Mel Robbins Show, is going to be airing five days a week on TV nationwide.

Mel’s media company, The Confidence Project, Inc., produces personal development programming and on-line courses for her global student body and corporate partners - taken by more than 50,000 people a year.

On stage, Mel is a riveting, fun, and unforgettable speaker - teaching audiences a wide range of science-backed strategies with life-changing impact. Mel has spoken to executives at some of the world’s leading brands, including Microsoft, JP Morgan Chase, Optum, Cisco, and AT&T. She was also an award-winning opinion columnist and legal analyst for CNN and a Dr. Oz Healthline Expert.

A graduate of Dartmouth College and Boston College Law School, Mel is married, a mother of three and lives in the Boston area, but remains a Midwesterner at heart.

Mike Robbins Speaker

Mike Robbins

Former Baseball Player and Motivational Speaker on Teamwork & Leadership

 About

Mike Robbins is an expert in leadership, emotional intelligence and teamwork - who delivers keynotes and seminars that empower people, teams and organizations to develop a culture where they work together effectively and become more successful. He has inspired tens of thousands of people around the world to reach new levels of awareness and productivity, both personally and professionally. Through his speeches, seminars, and writing, Mike teaches people important techniques that allow them to be more grateful, appreciative, and authentic with others and themselves.

Mike Robbins is the author of three books, Focus on the Good Stuff, Be Yourself Everyone Else is Already Taken, and Nothing Changes Until You Do, which have been translated into fifteen languages.

His clients include some of the top organizations and institutions in the world, such as: Google, Wells Fargo, Microsoft, Charles Schwab, Twitter, and many others.

He has been featured on ABC News, the Oprah radio network, in Forbes, the Washington Post, the Wall Street Journal, and many others. Since 2008 he has been a regular contributor to the Huffington Post. Mike is host of his own radio show, “Nothing Changes Until You Do” on Hay House Radio.

Prior to his speaking, writing, and consulting career, Mike was drafted by the New York Yankees out of high school. He turned the Yankees down and instead chose to play baseball at Stanford University, where he pitched in the College World Series. He was drafted by the Kansas City Royals out of Stanford - and played three seasons of professional baseball with the Royals organization before arm injuries ended his playing career while still in the minor leagues.

After his athletic career was cut short by injuries, Mike worked in sales and business development for two Internet start-ups. When the dot-com bubble burst in 2000 and he was laid off, it allowed him to follow a deeper passion - empowering and inspiring people - and opened the door for him to start working full time as a speaker, author and coach.

In addition to earning a degree from Stanford in American Studies with a specialization in race and ethnicity, Mike has continued to educate himself. He has extensively studied many disciplines of both personal and professional development, and received training from the Coaches Training Institute.

David Rock Speaker

David Rock

Neuroleadership and performance speaker.

 About

David Rock is a keynote speaker and the founder and CEO of Results Coaching Systems (RCS), which has operations in 15 countries across the globe. In his capacity as CEO, David works with Fortune 500 clients specializing in embedding internal coaching capacity within organizations to develop
leadership
, retain talent, turn
managers
into coaches, improve performance, and
change
culture.

David is one of the thought leaders in the global coaching profession. The integrated coaching system he developed in the mid-90's has been taught to over 10,000 professionals in more than fifteen countries.

He is the author of Personal Best, Quiet Leadership and Coaching with the Brain in Mind and Your Brain at Work released in October 2009.

In 2004, David founded the brain-based approach to coaching, which has gathered momentum as a theory base for coaching ever since. In collaboration with several leading neuroscientists, David is working to explain the neural basis of issues like self-awareness, reflection, insight and accountability.

In 2006 he co-authored a feature article in strategy business magazine with neuroscientist Dr Jeffrey Schwartz, called 'The Neuroscience of Leadership', the most downloaded article of the year at the magazine. In September 2006 CIO magazine ran a cover story featuring David and Jeff's work called 'The new science of change'. His paper 'Managing with the Brain in Mind' was the most downloaded of 2009 at Strategy & Business.

In late 2006, David founded the NeuroLeadership Institute and Summit, a global initiative bringing neuroscientists and leadership experts together to build a new science of leadership development. The Institute is now a worldwide network of researchers and practitioners building a new body of knowledge.

David is on the advisory board at CIMBA business school, and a guest lecturer at universities in 5 countries including at Oxford University Said Business School.

Rocky Romanella Speaker

Rocky Romanella

Former UPS Executive & Inspiring Speaker on Customer Service and Leadership

 About

Rocky Romanella pulls in audiences with real life stories from an illustrious career spanning nearly 40 years at one of the most recognized and admired brands in the world, UPS, and later as CEO & Director for UniTek Global Services, a mid-cap telecommunications solution company. Having led record sales efforts, rapidly building brands and managing teams through difficult restructuring events and developing a culture needed to integrate past acquisitions, he inspires audiences to create a unified company with one vision.

An expert in cultural integration, operations and engineering, while in executive roles Rocky successfully launched one of the largest re-branding initiatives in franchising history, The UPS Store, which revolutionized the $9 billion retail shipping and business services market. In addition to leading the global strategy of all U.S. and international retail channels, he was an integral part of the integration of many acquisitions, which became UPS Supply Chain Solutions with responsibilities in the U.S., Canada, Mexico, Latin America and South America and led UPS's entry into the healthcare industry as part of their supply chain logistics strategy. His responsibilities have also included overseeing nearly 72,000 employees throughout nine states. Rocky has experience in all facets of the UPS business operations. 

 For over three decades, Romanella held various management positions including hub and package operations and industrial engineering. He led project teams on numerous special assignments to develop customer solutions tools and processes for improving operational inefficiencies and was instrumental in generating revenue growth for UPS Supply Chain Solutions in North and South America. He is a winner of the UPS Chairman's Award for Excellence.

His book was released in March 2017, "Tighten The Lug Nuts: The Principles of Balanced Leadership." Rocky uses his over forty years of experience in supply chain, logistics and transportation, retail, sales and operational management at UPS, and his CEO and Director roles, to explore the ways a true leader can add value as a trusted advisor, mentor, and visionary who uses a process approach to lead the organization and its people to new levels of success. In an engaging, personal, and witty style, Rocky Romanella details how leaders must make their three major constituents equal priority by actively listening to their needs and building strong relationships.

Dr. Michelle Rozen Speaker

Dr. Michelle Rozen

America’s Leading Expert on Leadership Through Change

 About

Dr. Michelle Rozen is a nationwide as well as international authority on leadership development, employee engagement, change management, motivation and how the human mind works to become exceptional in every area of our lives, personally and professionally.

Dr. Michelle speaks to the audience from personal experience. Years ago, unhappy with her job, life and future, she decided to turn her life around, embarking on a journey to achieve her goals. After achieving her PhD in Psychology, it became Dr. Michelle’s purpose and passion to help others. Her talks, books and seminars are uplifting and engaging. She is humorous, highly interactive and provides real strategies to change our lives, accomplish our goals and become the best version of ourselves, personally and professionally, in a rapidly changing world.

Dr. Michelle is the author of three books, a Huffington Post writer, and has been featured on NBC, ABC, CNN, FOX News and many other media outlets.

Discover the Power of CHANGE. As a Team. As a Leader. As a Person.

Lisa Ryan Speaker

Lisa Ryan

Author, Motivational Keynote Speaker, Engagement and Retention & Culture Expert

 About

Lisa Ryan's work experience and research in employee engagement and cultural transformation gives her a unique perspective for retaining top talent. She is President and Founder of Grategy® - a Cleveland based firm specializing in strategies for employee engagement, retention, and recognition using gratitude strategies (Grategies) for personal and professional development.

Lisa has 20+ years of experience in marketing, training, and sales. She has worked in a variety of industries, including manufacturing, healthcare - and executive recruiting. She is an active member of The National Speakers Association, has been featured in Speaker Magazine as an expert advisor, writes articles for numerous newsletters and online publications - and speaks regularly for several colleges and universities.

Robert Safian Speaker

Robert Safian

Editor-in-Chief of Fast Company & Inspiring Speaker on the Future of Business

 About

Robert Safian is one of the most sought-after speakers, moderators, and interviewers in modern business. From leadership positions at Fast Company, Time, Fortune and Money, to incisive analysis across multiple TV networks, podcasts and digital platforms, Safian has been lauded as an unparalleled source of insight on the future of the global enterprise. He is not only among the most acclaimed publishing executives in history but has deep relationships across the C-suite in multiple industries, accessing the cutting-edge developments that are reshaping our world.

For decades Safian has chronicled thousands of odds-defying organizations and leaders, uncovering their secrets of success. He synthesizes their lessons into eye-opening and thoroughly entertaining presentations filled with compelling storytelling. Whether assessing a startup in Detroit, the tech scene in Palo Alto or an iconoclast in Shanghai, Safian is constantly translating what is next and new to the mainstream. By presenting stories of the people behind innovative business thinking, he provides hope to millions of talented professionals, entrepreneurs and leaders that meaningful change is possible.

Safian has been propelled by a reputation for near-clairvoyant prediction. He was the first editor to put Facebook's Mark Zuckerberg on a magazine cover and covered Airbnb, Netflix and Uber long before they were household names. For nearly twelve years he led the influential, award-winning business magazine Fast Company, turning it into the world's leading progressive business media brand. He was named Editor of the Year by Adweek, and earned the highly coveted National Magazine Award for Magazine of the Year in 2014, beating out rivals including The New Yorker, The Atlantic, The New York Times Magazine and more.

Prior to Fast Company, Safian was the executive editor for Time and Fortune and headed Money as its chief editor for six years. He is a frequent guest on CBS, CNN, CNBC, MSNBC and other TV networks.

His latest projects include The Flux Group, an advisory firm that is driving awareness of new business practices to both individual companies and mass-market audiences; The Flux Network, a special invitation-only community of leading thinkers, creative collaborators and idea generators; and a highly-anticipated forthcoming book on the reinvention of business that is identifying how leaders at all levels can best adapt and thrive in today’s high-flux environments and turn disruption to their advantage.

Safian has also built a reputation as one of today’s top interviewers, conducting onstage dialogues with many of the world's most intriguing leaders including the CEOs of Starbucks, Nike, Target, Ford, Pepsico, Pixar, Walmart.com, Chobani, Under Armour, J Crew, Soulcycle, Casper, Pinterest, Warby Parker and more, plus celebrities including Kate Hudson, Serena Williams, Chelsea Clinton, Princess Reema Bint Bandar of Saudi Arabia, Dwayne "The Rock" Johnson, Sarah Jessica Parker, Jordan Spieth, Jared Leto, Alicia Keys and more. He has been a keynote presenter at events ranging from SxSW Interactive to the United Nation's Global Accelerators Council, the National Retail Federation's "Big Show" to the Cannes Lions Advertising Festival, HSM Brazil to The World Congress on Intelligent Transport.

In addition to all of Safian's wide experiences, pool of knowledge, and deft storytelling skills, he is also warm, approachable, and an expert at working with event organizers to personalize his presentations for each audience.

Mark Sanborn Speaker

Mark Sanborn

International Speaker and Best-selling Author of 8 Books on Leadership Development and Team Building.

 About

Mark Sanborn is the president of Sanborn & Associates, Inc., an idea lab for leadership development and turning the ordinary into the extraordinary. Mark is an international best-selling author and noted expert on leadership, team building, customer service and change. GlobalGurus.org lists Mark as one of the top leadership experts in the world.

Mark has given over 2,600 presentations in every state and 14 countries. He has authored eight books and more than two dozen videos and audio training programs. His programs are taught by Crestcom International in 90 countries and he is an adjunct professor at the University of Memphis.

Mark’s book, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary is an international best-seller and was on the New York Times, Business Week and Wall Street Journal best-seller lists. His other books include 1) You Don’t Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference, 2) The Encore Effect: How to Achieve Remarkable Performance in Anything You Do, 3) Up, Down or Sideways: How to Succeed When Times are Good, Bad or In Between, 4) Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results and 5) The Potential Principle: A Proven System for Closing the Gap Between How Good You Are and How Good You Could Be and his newest 6) The Intention Imperative: 3 Essential Changes That Will Make You a Successful Leader Today (anticipated release, Oct 2019).

Mark is a member of the Speaker Hall of Fame, a member of the exclusive Speakers Roundtable representing 20 of the top speakers in the country today and a past president of the National Speakers Association.

Mark’s list of clients includes Costco, Enterprise Rent-a-Car, FedEx, Harley-Davidson, Cisco, KPMG, Morton’s of Chicago, New York Life, RE/MAX, ServiceMaster, ESPN, GM, IBM, Avnet, Sandvik and John Deere.

“We each know how good we have become,” Mark says, “but none of us knows how good we can be. One of the most exciting opportunities we get each day is to pursue our potential.” Mark Sanborn challenges his audiences with this message and provides insights for extraordinary living.

He lives in Highlands Ranch, Colorado with his wife Darla and sons Hunter and Jackson.

Tim Sanders Speaker

Tim Sanders

Renowned Communication and Leadership Speaker, Author of The Likeability Factor

 About

Tim Sanders is the Vice President of Customer Insights at Upwork, driving their customer-centric approach to help businesses solve their talent gap problems. As a strategic consultant for leading global brands, government agencies, and trade associations - he has helped individuals and organizations tackle marketing innovations, sales performance, talent management, leadership development, and organizational culture. He’s served on advisory boards for several startups, including the social reading website Goodreads - which was purchased by Amazon.

Tim is the author of five books, including the New York Times best-seller, Love is the Killer App: How to Win Business and Influence Friends. His publications have over one million copies in print - with best-seller status in India, South Korea, Italy, Brazil, and Denmark.

Throughout his career, he’s been on the cutting edge of innovation and change management. Fresh out of graduate school, he was deeply involved in the quality revolution - which disrupted manufacturing in the 1980’s. He joined the cellular phone industry the year it debuted in North America. He was an early stage member of Mark Cuban’s broadcast.com - which had the largest opening day gain in IPO history. He went to Yahoo! when they acquired Cuban’s company for almost six billion dollars - and rose to the Chief Solutions Officer position and later was named the company’s leadership coach.

Tim credits his passions of research, critical thinking, and public speaking to his high school days - where he was the captain of the debate team, and then later in college, a national champion. He points to his years of fronting a rock band as the epicenter of his innovative approach to marketing.

Today, his mission is to bring all of his life experiences and his unconventional, disruptive - yet inspired strategies and perspectives to thousands of people every year, helping them to boost their leadership effectiveness, human connection, and business performance.

Tony Schwartz Speaker

Tony Schwartz

Founder, president and CEO of The Energy Project, leadership and management expert.

 About

Tony Schwartz is founder, president and CEO of The Energy Project, a company that helps individuals and organizations fuel energy, engagement, focus and productivity by harnessing the science of high performance.

Tony's most recent book, Be Excellent at Anything: The Four Keys to Transforming the Way We Work and Live, was published in May 2010 and became an immediate New York Times and Wall Street Journal bestseller. His previous book, The Power of Full Engagement: Managing Energy Not Time, co-authored with Jim Loehr, spent four months on the New York Times bestseller list and has been translated into 28 languages.

Tony is a frequent contributor to the Harvard Business Review, and is one of HBR.org's most popular bloggers. His most recent HBR article, The Paradox of Productivity: How Sony Pictures Gets More Out of Employees By Demanding Less, was published in May, 2010. He also writes for numerous other publications, including the New York Times.

Beginning his career as a journalist, Tony has been a reporter for the New York Times, an editor at Newsweek, a staff writer at New York and Esquire, and a columnist for Fast Company. He also co-authored the #1 worldwide bestseller The Art of the Deal with Donald Trump, and wrote What Really Matters: Searching for Wisdom in America.

Tony has delivered keynotes to audiences around the world and has worked with leaders at dozens of organizations including Google, Sony, Ford, Barclays Capital, Wells Fargo, Ernst and Young, Intel, Oracle and Kraft, as well as the Los Angeles Police Department, the Cleveland Clinic and the National Security Agency.

Dr. Rhea Seddon Speaker

Dr. Rhea Seddon

NASA Astronaut, Doctor, Author and Speaker on Leadership & Teamwork

 About

Dr. Rhea Seddon is a woman of many firsts, was one of only six women in a class of 100 in medical school - and the first woman ever accepted to her General Surgery Residency Program. As one of the first six women accepted into the Astronaut Corps, her marriage to fellow Astronaut Capt. Robert “Hoot” Gibson produced the first astronaut couple - and the two of them produced the first official “astrotots.” She was the eighth woman accepted to the Astronaut Hall of Fame. Besides her space career, Rhea’s life experiences have led her from surgeon to licensed private pilot, to healthcare executive, entrepreneur, business owner, author and now inspirational public speaker.

Dr. Seddon spent 19 years with the National Aeronautics and Space Administration (NASA). In 1978 she was selected as one of the first Astronaut classes to include women. She served as a Mission Specialist on Space Shuttle flights in 1985 and 1991 - and as Payload Commander in charge of all science activities on her final flight in 1993. This brought her total time in space to 30 days.

After leaving NASA in 1997, Dr. Seddon was the Assistant Chief Medical Officer of the Vanderbilt Medical Group in Nashville for 11 years. There she led an initiative to improve patient safety, quality of care, and team effectiveness by the use of an aviation-based model of Crew Resource Management. She then helped to found LifeWings Partners, LLC which teaches this concept to healthcare institutions across the United States.

A graduate of the University of California at Berkeley with a degree in physiology - Dr. Seddon received her M.D. degree from the University of Tennessee College of Medicine in Memphis, where she completed her residency in General Surgery.

She was inducted into the Tennessee Aviation Hall of Fame in 2005, the Astronaut Hall of Fame in 2015 and the Tennessee Women’s Hall of Fame in 2015. In 2016 she was awarded the National Football Foundation Nashville Chapter’s Fred Russell Distinguished American Award, the Independent Book Publishers Association Ben Franklin Gold Award for Best Autobiography/Memoir Go For Orbit: One of America's First Women Astronauts Finds Her Space and the Athena International Leadership Award (Rutherford County) and a University of Tennessee Centennial Top 100 Alumni Award. She was the co-recipient of the Great American Leadership award - which was presented to her along with her husband Capt. Robert “Hoot” Gibson at Awakening 2017.

Rhea and her husband currently reside near Nashville, TN. They have four children and three grandchildren.

Rebecca Shambaugh Speaker

Rebecca Shambaugh

Leadership Development Expert, Speaker and Author on Diversity

 About

Rebecca Shambaugh is the Founder and President of SHAMBAUGH Leadership, a global leadership development organization - known for its best practices, strategies and innovative solutions for creating inclusion in today’s workplace. She is Founder of Women in Leadership and Learning (WILL) - one of the first executive leadership development programs in the U.S. dedicated to the research, advancement, and retention of women leaders and executives - and is a regular contributor to Harvard Business Review.

Rebecca is known for her pioneering and compelling vision for a unified voice - one that includes men and women together creating a better place for organizations and their employees to thrive and succeed in today’s new world.

Rebecca’s message has resonated with many audiences - based on her provocative style and storytelling that challenges conventional wisdom, overturning assumptions about the business imperative for inclusive leadership. Through her engaging presentations, she helps companies and leaders disrupt old narratives that no longer align with the new world of leadership.

Rebecca has been showcased on CNBC, TED Talks, Fox News (New York), NPR, Washington Business, ABC, and numerous syndicated radio talk shows.

Linda Sharkey Speaker

Linda Sharkey

Global Managing Director of Achieveblue, Author and Speaker on Leadership and Talent Development

 About

Dr. Linda Sharkey is a HR Executive and Business Strategist who is an internationally recognized author and expert on leadership development and talent management. Her primary focus is coaching and developing leaders and teams and driving talent and workforce planning initiatives that support productivity and company growth. She is Managing Director of Tomlin Sharkey Associates, a boutique consultancy focused on leadership, cultural and organizational transformation. She is a Founding Member of the Marshall Goldsmith Group a premier executive coaching organization. Linda is widely recognized as a no nonsense coach who helps great leaders get even greater results.

Linda was Chief Talent Office and VP of People Development for HP where she was responsible for executive development, succession planning, talent management, performance management, and workforce planning and organization improvement. Before joining HP she held Executive Human Resource positions at GE. She designed a high impact leadership development initiative named a best practice by Jack Welch.

Dr. Sharkey is a frequent speaker and widely published in the area of leadership and organization development, culture change and executive coaching. Her most recent book, which she co-authored , The Future-Proof Workplace: Six Strategies to Accelerate Talent Development, Reshape Your Culture and Succeed with Purpose, is your “survival guide” for the new (and often chaotic) reality of business. Winning with Transglobal Leadership: How to Develop Top Global Talent to Build World Class Organizations which she co-authored has been recognized as one of the top 30 business books for 2012 by Soundview. She has co-authored an acclaimed books on talent development and data analytics entitled Optimizing Talent: What Every Leader and Manager Needs to Know to Sustain the Ultimate Workforce and it's companion Optimizing Talent Workbook: Building an Unbeatable Talent Brand. Her clients include such companies as NetApp, Genetech, Bell Canada, Sodexo, Boeing, HCHS, Reckett Benckiser, Corning, Jones Lang LaSalle, PricewaterhouseCoopers, Lexis Nexis and Sun Products.

Tali Sharot Speaker

Tali Sharot

Leading Expert on Human Decision-Making, Optimism and Emotion

 About

Tali Sharot is a neuroscientist by trade, and combines research in psychology, behavioural economics and neuroscience - to reveal the forces that shape our decisions, beliefs and inaccurate expectations of the future and how those can be altered (or sustained).

Why do people discount bad news (a tendency that contributed to the 2008 financial downfall, enhances ill-preparedness in the face of disaster - and reduced medical screenings)? Why do we have unrealistic expectations of the future (underestimating our chances of divorce and expecting our kids to be uniquely talented)? Why is it so difficult to change a decision after it is made?

Sharot, a Visiting Professor at MIT, is also an Associate Professor of Cognitive Neuroscience at University College London - where she directs the Affective Brain Lab. Her team is dedicated to answering such questions - with an aim at identifying ways to encourage behavioural change that enhance well-being.

Sharot is the author of The Optimism Bias: A Tour of the Irrationally Positive Brain; The Science of Optimism and The Influential Mind: What the Brain Reveals about Our Power to Change Others. She has been featured on CNN, MSNBC, The Science Channel, the Today show, BBC - and many publications around the world. Sharot also co-presented BBC’s Science Club (BBC2). She wrote TIME magazine’s cover story The Science of Optimism (May, 2011) - as well as cover stories for The Observer Review, The Guardian, The Washington Post Health Section and a New York Times Op-Ed (Major Delusions, 2011).

Sharot has given keynote addresses to a diverse collection of private and public companies/groups - including those in the field of insurance, financial management, marketing, gaming, social entrepreneurship, arts, health and safety, mental health and academia. She has also delivered many public talks including at TED 2012.

Alex Sheen Speaker

Alex Sheen

Founder of ‘because I said I would’, a Humanitarian, Social Entrepreneur, Leader and TEDx Speaker

 About

Alex Sheen is the founder of because I said I would, an international social movement and non-profit dedicated to the betterment of humanity through promises made and kept. Sparked by a tragedy in his life, Alex created a concept called the Promise Card, and began mailing cards to anyone who requested them at no cost. Since 2012, over 9.81 MILLION Promise Cards have been distributed to over 153 countries. In 2013, Alex left his Corporate Strategy Lead position at a leading software company to dedicate himself entirely to the non-profit.

Alex authored his first book because I said I would (Publisher: Greenleaf Book Group Press), released in January 2019. Noted as an Amazon best-seller in Philanthropy & Charity.

Alex’s unique perspective on accountability, leadership, commitment, and self-control developed both from his responsibilities in leading a global effort about keeping promises -- and his personal experience fulfilling his own promises.

Alex’s personal promises include:

  • Walking 245 miles across the entire state of Ohio in under 10 days to fulfill a promise to the three Cleveland women who were held captive for 10 years
  • Volunteering at 52 different non-profit organizations in a single year
  • Promising children with cancer trips to Disneyland and personally delivering 100 tickets

Alex’s work has been featured on CNN, ABC World News with Diane Sawyer, TODAY Show, Good Morning America, NPR, Fox News, Los Angeles Times, CBS Nightly News, and many other programs. He has been featured on the cover of Spirit Magazine, and honoured as a Steve Harvey “Harvey’s Hero”. Alex’s efforts in social media have been featured in BuzzFeed’s annual “Most Important Viral Videos”, and his viral posts have made the #1 spot on the front page of Reddit.com over 10 times. As a nationally respected thought-leader who has been featured at multiple TEDx conferences, Alex has spoken at over 527 events since 2013.

Marilyn Sherman Speaker

Marilyn Sherman

Motivational Leadership Expert & Best-Selling Author

 About

Marilyn Sherman is a Front-Row Leadership expert, who inspires people to take charge of their career and life with dynamic keynotes and workshops that focus on three things: vision, goal achievement and having a ‘no-more excuses’ mindset. It’s time to get out of that rut, stop settling for mediocrity, and it’s certainly time to end workplace stagnation. Attendees of Marilyn’s programs gain clarity, increase their confidence, take control of their attitudes, and are motivated to stretch themselves in all aspects of their life. 

Marilyn Sherman inspires people to get out of their comfort zone, overcome obstacles, elevate personal performance, and take a front-row seat in life. Her passion is helping people reach their true potential. For example, she inspires employees to go from an attitude of entitlement to an attitude of gratitude resulting in: better customer service, increased productivity, increased accountability for overcoming obstacles and less conflict in the workplace. She teaches people how going above and beyond truly makes a difference for others, as well as creating a positive impact in their own lives. 

Marilyn's clients hire her to deliver a message of hope and inspiration that resonates with each individual, so everyone can leave her presentation with the tools and confidence to set and reach goals. Attendees are engaged and inspired to be accountable for their own success, which affects their results in leadership and sales. 

In addition to being a popular motivational keynote speaker, Marilyn is also the author of three motivational career-focused books. In 2015, Marilyn was recognized as one of the Top 10 Motivational Keynote Speakers to hire (based on her content, presentation style, and value delivered to her audience). Marilyn is a graduate of Washington State University, and is a Certified Speaking Professional (CSP) – the highest earned designation in the speaking profession (with fewer than 10% of professional speakers earning this certification). Newly titled, Marilyn is a Council of Peers Award for Excellence (CPAE), Speaker Hall of Fame inductee.

Sam Silverstein Speaker

Sam Silverstein

Entrepreneur, Author and Speaker on Leadership, Accountability and Organizational Culture

 About

Leadership keynote speaker, Sam Silverstein is one of the World's Top 30 Organizational Culture Professionals. This best-selling author on leadership, shows organizations how to innovate their culture, live their core values and inspire accountability throughout the entire operation.

As a former executive and business owner in manufacturing and distribution, Sam led a team of 175 employees. During his tenure, the company grew organically by 475% over 12 years, with total sales over $100 million attracting a Fortune 500 company to purchase the enterprise.

Today, Sam writes, speaks, and consults with organizations around the globe inspiring them to think differently, work with renewed purpose, and achieve record-breaking results. He works with entrepreneurs, multi-national companies, corporations, and government agencies to drive increased engagement and productivity.

The author of seven books including No More Excuses, No Matter What, Non-Negotiable, Making Accountable Decisions, and The Success Model, he is the founder of The Accountability Movement™, an organization focused on building powerful communities filled with like-minded people who know and live their values and honor their commitments. To that end, Sam hosts Accountability Roundtables™ inspiring and challenging the people in these communities to think differently.

Sam’s mission is to empower people to live accountable lives, transform the way they do business, and to thrive at extraordinary levels. By challenging leaders to shift priorities, cultivate an organizational culture, and inspire both individuals and teams to take ownership in fresh and results-producing ways -- he is helping companies dramatically increase productivity, profitability, and growth.

Originally from Atlanta, Sam has a Bachelor’s Degree in business from the University of Georgia and an MBA from Washington University. He is a Past President of the National Speakers Association. Sam is married with four children and currently resides in St. Louis, Missouri.

Peter Sims Speaker

Peter Sims

Bestselling Author of Little Bets: How Breakthrough Ideas Emerge from Small Discoveries, and Entrepreneur.

 About

Peter Sims is a best-selling author and entrepreneur. His latest book is Little Bets: How Breakthrough Ideas Emerge from Small Discoveries, and he was the coauthor with Bill George of True North: Discover Your Authentic Leadership, the Wall Street Journal and BusinessWeek best-seller. He frequently speaks or advises at corporations, associations, and universities, including Google, Eli Lilly, Pixar, ConAgra, Gap Inc., Cisco Systems, Current TV, Amazon, and Stanford University. He speaks on leadership, innovation and entrepreneurship.

He has had a long collaboration with faculty at Stanford's Institute of Design (the d.school), a hub of creative thinking and doing, and received an M.B.A. from Stanford Business School where he established a popular class. Previously, he worked in venture capital with Summit Partners, where he had the opportunity to work with some of the world's most innovative entrepreneurs, including as part of the team that established Summit's European Office in London. He is a member of G.E.'s Innovation Advisory Panel, and is a Co-founder and Director of Fuse Corps, an innovative social venture that will enable America's most entrepreneurial leaders to work on year-long grassroots projects to tackle some of society's most pressing problems, such as within education, reporting directly to mayors, governors, and their senior staffs.

His articles have appeared in The New York Times, The Financial Times, Harvard Business Review, Mashable, strategy+business, Tech Crunch, and as an Expert blogger for Fast Company.

Terri Sjodin Speaker

Terri Sjodin

Entrepreneur, Best-selling Author and Sought-after Leadership Speaker on Communication

 About

Terri Sjodin is the Principal and Founder of Sjodin Communications. She is one of America’s most highly sought after female leadership speakers - who has trained and motivated thousands of people from around the globe. Her combination of academic communication theory, field research and practical street sales experience, collected during thousands of coast-to-coast business presentations - cast Terri in the leading role of advising today’s professionals on becoming more polished, persuasive presenters and adapting to the changing marketplace.

Terri's unique specialization is advancing the persuasive presentation skills of professionals. She is the author of the national best-selling book, Small Message, Big Impact (Penguin/Portfolio, 2012), which hit the New York Times Hardcover Advice & Misc. best-seller list, Wall Street Journal Hardcover Business best-seller list, and USA Today Money best-seller list. She is also the author of the highly acclaimed book, Scrappy: A Little Book about Choosing to Play Big (Penguin Random House/Portfolio, 2016) and New Sales Speak – The 9 Biggest Sales Presentation Mistakes and How to Avoid Them (John Wiley & Sons, 2006).

As follow-up to New Sales Speak, Terri undertook a new project 18-months ago - to determine if the original mistakes were still the biggest and if so, Why? If not, Why Not? As part of the project, she began working on a formal research study - exploring issues that impact sales presentation effectiveness in today’s market. The research results report will be released in January, 2020. So far, the findings have been fascinating - and Terri will share this new content in future keynote, seminar and workshop programs.

Over 20+ years ago, Terri went into business for herself - building Sjodin Communications in Orange County, California from a spare room in her home. Today, Terri’s clients include an impressive list of Fortune 500 companies, industry associations and academic conferences. Her consulting practice has taken her from her house, to the US House of Representatives, where she has served as a keynote speaker and/or consultant for the US House of Representatives GOP Retreats - addressing approximately 235 Congressmen and Women. This has led to additional invitations to present and coach leadership on The Hill on multiple occasions.

In June of 2007, Terri was named one of the Top Five Women in Business by the Orange County Business Journal at the distinguished WIB awards. This award is presented in recognition of exceptional professional accomplishments, including business success, contributions to industry, and the Orange County community.

Beyond her success as an entrepreneur and author, Terri is a frequent guest on radio and television talk shows throughout the country - appearing on The Today Show, Bloomberg, CNN, CNBC and many major network affiliates from ABC, CBS, and NBC, FOX, cable and radio.

Terri graduated from San Diego State University with a Bachelors of Arts Degree in Speech Communication. Before forming her own company, Terri was a top sales producer with both The Achievement Group and Resource Dynamics.

Terri is a “high content” speaker - her approach is fresh, real-world and her style is sassy and practical. Each presentation is loaded with street-worthy ideas, methods and tips - that the audience can use immediately to get results. Many consider Terri to be today’s sales professionals’ speech coach.

Dr. Geoff Smart Speaker

Dr. Geoff Smart

Best selling author, talent management expert, and social entrepreneur 

 About

Geoff’s professional mission is to help leaders hire and develop talented teams that deliver results. 

Geoff is Chairman & Founder of ghSMART, a leadership consulting firm whose Credo begins, “We exist to help leaders amplify their positive impact on the world.” The firm was named one of the "world’s top firms" in Broderick’s The Art of Managing Professional Services, and was profiled in Atul Gawande’s The Checklist Manifesto, Tom Peters’ The Little Big Things, and George Anders’ The Rare Find. ghSMART is the subject of two Harvard Business School Cases, titled "ghSMART & Co.: Pioneering in Professional Services."

Geoff is co-author, with his colleague Randy Street, of the New York Times bestselling book Who: The A Method for Hiring. Shanghai Daily named Who a "Top 5 Business Book in China" and Canada's Globe and Mail named it the "#1 Best Business and Management Book of 2009." Geoff is author of the #1 Wall Street Journal bestseller Leadocracy: Hiring More Great Leaders (Like You) into Government, which won the 2013 IPPY Gold Medal for Best Business Book of the Year. In the 1990s, Geoff co-created the Topgrading brand for talent management.

As a social entrepreneur, Geoff is the Founder of two 501c3 not-for-profit organizations. SMARTKids Leadership Program™ provides a customized program of 10 years of leadership tutoring and a $100,000 scholarship to top students with leadership potential from low?income communities. Second, The Leaders Initiative™ seeks to elevate humanity by identifying, developing, and deploying society's greatest leaders into government. Geoff and his ghSMART colleagues volunteer as leadership advisors in the fields of education, public health, and government. Geoff has also served as Leadership Advisor and Chief Talent Officer for the State of Colorado, a 33,000+ employee, $24b organization.

Geoff earned a B.A. in Economics with Honors from Northwestern University, an M.A., and a Ph.D. in Psychology from Claremont Graduate University, where he was mentored by Peter F. Drucker. Geoff was elected to Sigma Xi, the honorary society for holders of doctoral degrees, and is a member of Young Presidents’ Organization (YPO).

Ray Smith Speaker

Ray Smith

Former Navy SEAL and keynote speaker on leadership.

 About

Widely regarded as one of the Navy's most inspirational leaders, Rear Admiral Ray Smith has spoken extensively on his leadership experiences to a wide range of audiences including corporate, political, military, and civic leaders.

A Navy SEAL for almost 39 years, he achieved extraordinary success through focused, participatory leadership. During his four-year tenure as Commander of the 2300-men SEAL force, he raised personnel retention to a level three times the Navy average. As a Navy Captain, he led the Navy SEALs in Operation Desert Storm, conducting over 200 operations of strategic significance while incurring no casualties. Earlier in his career, Admiral Smith directed Navy SEAL training, generally considered to be the most challenging military training in the world.

Admiral Smith has been recognized in Newsweek, Fortune, Reader's Digest, and on the Discovery Channel, the History Channel, and CBS This Morning. He published two highly successful Navy SEAL manuals, one on nutrition and one on fitness. He was awarded the California Distinguished Service Award while a member of the Governor's Council on Physical Fitness and Sports.

Admiral Smith holds a Master of Science degree in Physical Oceanography from the U.S. Naval Postgraduate School in Monterey, CA, and a Bachelor of Science degree from the U.S. Naval Academy in Annapolis, MD. Admiral Smith successfully completed the 350-mile Beast of the East Adventure Race in 1998 and 1999, finishing with his three Navy SEAL teammates in 9th place out of 34 teams.

Scott A. Snook Speaker

Scott A. Snook

Associate Professor at the Harvard Business School and Speaker on Leadership Development

 About

Scott Snook is currently the MBA Class of 1958 Senior Lecturer of Business Administration at the Harvard Business School.

He graduated with honors from West Point earning the Royal Society of Arts Award for the most outstanding overall cadet in his class. Following graduation, he was commissioned in the US Army Corps of Engineers where he served with distinction in various command and staff positions for over 22 years, earning the rank of Colonel before retiring in 2002. He has led soldiers in combat. Among his military decorations are the Legion of Merit, Bronze Star, Purple Heart, and Master Parachutist badge.

He has an MBA from the Harvard Business School, where he graduated with High Distinction as a Baker Scholar. Dr. Snook earned h is Ph.D. from Harvard University in Organizational Behavior winning the Sage-Louis Pondy Best Dissertation Award from the Academy of Management for his study of the Friendly Fire Shootdown in Northern Iraq. Until July of 2002, Colonel Snook served as an Academy Professor in the Behavioral Sciences and Leadership Department at the United States Military Academy. He also directed West Point's Center for Leadership and Organizations Research as well as its joint Master's Program in Leader Development. He is the primary author of West Point's Cadet Leader Development System - the Academy's philosophy on how to develop leaders of character for the Nation. Professor Snook's book Friendly Fire was selected by the Academy of Management to receive the 2002 Terry Award as the most influential book on managerial thinking published during the past two years. He has also co-authored a book that explores the role of "common sense" in leadership titled, Practical Intelligence in Everyday Life, available from Cambridge University Press (2000). He most recently co-edited The Handbook for Teaching Leadership: Knowing, Doing, and Being available from SAGE Publications (2011). Professor Snook has shared his leadership insights in formal executive education programs at Harvard and with numerous corporate audiences around the world. 

Professor Snook's research and consulting activities have been in the areas of leadership, leader development, change management, organizational systems and failure, and culture. He currently lives in Concord, Massachusetts with his wife Kathleen and their five children.

Dennis Snow Speaker

Dennis Snow

Disney University Teaching Alum and Speaker on Creating Magical Customer Experiences

 About

Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World Company. It was there that he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park - learning and applying the skills it takes to run a world-class, service-driven organization.

Dennis launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.

He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis' leadership performance was ranked in the top 3% of the company's leadership team.

Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, ExxonMobil, and Nationwide.

His articles appear in numerous industry publications - and he is a featured guest expert on customer service on several business news-talk radio shows. He is author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, which has been used in organizations around the world as a blueprint for organizational excellence. His next book was Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life.

Tommy Spaulding Speaker

Tommy Spaulding

Leadership consultant and speaker on driving success through communication and relationships.

 About

Tommy Spaulding is President of the Spaulding Companies Corporation, a national leadership development, speaking, training, consulting, and executive coaching organization. A world-renowned speaker on leadership, Tommy Spaulding has spoken to hundreds of organizations, associations, educational institutions, and corporations around the globe. His first book, It’s Not Just Who You Know :Transform Your Life and Your Organization by Turning Colleagues and Contacts into Lasting, Genuine Relationships, published by Random House in 2010, is a New York Times, Wall Street Journal and USA Today national bestseller.

Tommy’s new book, The Heart-Led Leader: How Living and Leading from the Heart Will Change Your Organization and Your Life, published by Penguin Random House in October, 2015 is a New York Times and #1 Wall Street Journal national bestseller. In The Heart-Led Leader, Spaulding discusses the 18 Inch Journey which is the distance from your head to your heart.

Spaulding rose to become the youngest president and CEO of the world-renowned leadership organization, Up with People (2005-2008). Up with People is a global education organization which aims to bring the world together through service and music. The unique combination of international travel, service learning, leadership development and performing arts offers students an unparalleled experience and a pathway to make a difference in the world, one community at a time.

In 2000, Tommy Spaulding founded Leader’s Challenge, which grew to become the largest high school civic and leadership program in the state of Colorado. He is also the founder & president of the National Leadership Academy, a leading national non-profit leadership development organization. Previously, Spaulding was the Business Partner Sales Manager at IBM/Lotus Development and a member of the Japan Exchange and Teaching (JET) program.

Spaulding received a BA in Political Science from East Carolina University (1992); an MBA from Bond University in Australia (1998), where he was a Rotary Ambassadorial Scholar; and an MA in Non- Profit Management from Regis University (2005). In 2007, Spaulding received an Honorary PhD in Humanities from the Art Institute of Colorado. In 2002, he received the Denver Business Journal’s “Forty under 40 Award.”

In 2006, Spaulding was awarded East Carolina University’s “Outstanding Alumni Award,” the highest distinction awarded to an alumnus of the university. In 2009, he was appointed the university’s first “Leader in Residence.” In September 2012, Spaulding was named by Meetings & Conventions Magazine as one of the Best Keynote Speakers in the nation.

Laura  Stack Speaker

Laura Stack

Productivity Expert, Speaker and Best-selling Author

 About

International Keynote Speaker and bestselling author of six books, Laura Stack, is an expert in Productivity and Performance. Her engaging personality,combined with nearly 25 years of experience helping organizations achieve RESULTS have made her one of the most sought after experts and keynote speakers in her field. Funny, engaging, and full of real life strategies that work, Laura will change mindsets and attitudes so your team can maximize its productivity. Increase market share. Strengthen performance. Foster better leaders. Increase sales. And get the job done right!

Laura has been featured in the New York Times, USA Today, the Wall Street Journal, Entrepreneur, and Forbes magazine and has been a spokesperson for Microsoft, Dannon, belVita, 3M, Skillsoft, Office Depot, Day-Timer, Fel-lowes, and Xerox. Her client list includes top Fortune 500 companies, including Starbucks, Wal-Mart, Aramark, Bank of America, GM, Wells Fargo, and Time Warner, plus government agencies such the United States Air Force Academy, the Census Bureau, the U.S. Senate, and even the IRS. Her books have been published and translated in over 20 countries. Her audiences Love her as much for her energy as they do the solutions she presents.