For the past 30 years Wayne has worked within both the consulting and creative industries. By encouraging his clients to bring rigor and focus to the creative process they consistently experience profound, significant, and lasting results. While Wayne currently services organizations in the creative realm in Southern California he has done extensive work with Fortune 100 companies, service organizations, and educational concerns.
Previous to creating Wayne Pepper Consulting in 2014, Wayne held a senior position for 9 years at the David Allen Company, speaking and consulting around the Getting Things Done™ approach to productivity. For 15 years prior Wayne worked within the entertainment and marketing worlds, holding account management and content creation roles at 20th Century Fox, Creative Artists Agency, Grey Advertising, and IGN Entertainment. During his tenure with those organizations, he was given a first-hand look into how the right structure can make all the difference in a creative setting.
Wayne's passion for the creative process began with acting and directing at Wesleyan University, and at UCLA, where he holds an MFA in Theater Directing.
Recognized for 25 years as one of the world’s leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author and co-founder, along with Martha Rogers Ph.D., of Peppers & Rogers Group. His latest endeavor is the formation of CX Speakers, a new company delivering workshops, keynote presentations and thought leadership consulting that is focused on customer experience topics.
Peppers’ work routinely examines the business issues that today’s global enterprises are grappling with while trying to maintain a competitive edge in their marketplace. He recently released his 11th book, Customer Experience: What, How and Why Now, a collection of bite-sized essays offering insights and “how to” recommendations on building and maintaining a customer-centric business. It uses real world examples to cover not just the central issue of customer experience, but also corporate culture, strategy, technology, and data analytics.
With Martha Rogers, Peppers has produced a legacy of international best-sellers that collectively sold well over a million copies in 18 languages. Their first book, The One to One Future (Doubleday, 1993), was called by Inc. Magazine’s editor-in-chief “one of the two or three most important business books ever written,” while Business Week said it was the “bible of the new marketing.” As a testament to this, Don Peppers and Martha Rogers were inducted into the Direct Marketing Association Hall of Fame in 2013.
Peppers’ and Rogers’ ninth book is Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits (Penguin, 2016). And in 2017, Wiley Publishers will release the third edition of their graduate school textbook, Managing Customer Experience and Relationships: A Strategic Perspective, originally published in 2003.
With nearly 300,000 followers for his regular postings of original content on LinkedIn, Don has been listed numerous times on LinkedIn as one of the Top 10 Marketing Influencers. In 2015, Satmetrix listed Don Peppers and Martha Rogers #1 on their list of the Top 25 most influential customer experience leaders. The Times of London included Don on its list of the “Top 50 Business Brains,” and Accenture’s Institute for Strategic Change listed Don as one of the 50 “most important living business thinkers” in the world.
Prior to founding CX Speakers and Peppers & Rogers Group, Don served as the CEO of a top-20 direct marketing agency (Perkins/Butler Direct Marketing, a division of Chiat/Day), and his 1995 book, Life’s a Pitch: Then You Buy (1995), chronicles his exploits as a celebrated business rainmaker in the advertising industry. Before his career on Madison Avenue he worked as an economist in the oil industry and as the director of accounting for a regional airline. He holds a B.S. in astronautical engineering from the U.S. Air Force Academy and a Master’s in Public Affairs from Princeton University’s Woodrow Wilson School. He is a competitive runner and happily married father of five.
Authority on Changing Mindsets, Best-selling Innovation Author and Entrepreneur
Deborah Perry Piscione is an authority on how leaders are changing the mindsets of their companies - and driving unprecedented innovation and growth as a result. As an authority on changing mindsets, we know we need to change mindsets within our organization... but HOW? Her intriguing work stems from the stark differences between old-school power and new school leadership. Having worked as an insider at the White House and Capitol Hill, and then moving into the center of Silicon Valley - Deborah was struck by the vast differences in mindsets between the two coasts. She became fascinated by the collaborative cultures of innovation that dominate the Silicon Valley region - especially the voracious appetite for growing value from ideas. Provocative and wonderfully entertaining, Deborah's presentations are a prerequisite for leaders looking to shake the status quo.
Through her years of research and hands-on work with many of Silicon Valley's pioneer companies, she has found the keys to building organizations into innovation machines - and preparing leaders for the future. Deborah's discoveries are highlighted by her series of critically acclaimed books:
- Secrets of Silicon Valley: What Everyone Else Can Learn from the Innovation Capital of the World
- The Risk Factor: Why Every Organization Needs Big Bets, Bold Characters, and the Occasional Spectacular Failure
- The People Equation: Why Innovation Is People, Not Products
This spurred her to launch four successful businesses, including Alley to the Valley - which has grown into the most influential program for connecting powerful business women. It is this unique experience and understanding that has made her one of the most sought-after business speakers today. With companies and industries looking for every new customer, every new idea, every advantage they can find - Deborah specializes in opening new ways of thinking and executing that unlock the organization's full potential. Both her keynotes and her boot camps for Fortune 500 leaders are fully customized for your very specific needs.
Deborah's clients include Google, McKinsey, TED Talks, Cadence Design, London School of Economics, Microsoft, McDonald's, WOBI/HSM, NetApp, Princeton University, KPMG, Innotown, Qualcomm, Society for Human Resource Management, Stanford University, Accenture, Texas Economic Development Council, Singularity University Council on Foreign Relations, and many others.
Ultimately, Deborah is the perfect speaker if you are searching for an undeniably compelling presentation exploring how to adapt to the demands of an increasingly fast paced, agile, and unforgiving world.
Extreme Adventurer, Award- Winning Author, Motivating Thought Leader.
Neal Petersen draws from extraordinary life experiences. Delivering a strong and timely message of adaptability, focus and perseverance. In his captivating and empowering No Barriers, Only Solutions keynote, Neal demonstrates how success is realized -- through leadership, balancing risk against return, innovation and being flexible enough to adapt to constantly shifting winds. Neal has “wowed” international audiences with his keynote and how he relates and connects story to their challenges.
Transform your business by turning set-backs and barriers into opportunities. How do you navigate forward, deal with constant wind shifts, sudden storms, conquer fear, isolation, while dealing with an ever present changing world? Neal takes audiences on a captivating journey around the world, using his remarkable life-story and shows, by example, that you can achieve your goals by turning set-backs and barriers into opportunities -- with the right attitude and ability to foster innovation, build stronger teams, adapt under pressure, and cultivate a mind-set that focuses on no barriers -- only solutions!
Neal shares how he overcame the formidable barriers of a childhood physical disability, poverty and the humiliation of the harsh Apartheid era in South Africa to compete in one of the most dangerous of all sports: solo yacht racing around the globe -- 27,000 miles, 9 months at sea -- alone, around Cape Horn, and in the smallest yacht he designed and built himself.
Neal is a natural storyteller, riveting, engaging and highly entertaining. In these challenging times of uncertainty, many feel like solo sailors -- adrift, grasping for survival. He challenges audiences to find their treasures, to use their experiences to navigate these challenging times to their advantage. Attendees are guaranteed to hang on the edges of their seats as he challenges them to think about the choices they make and the consequences they may have.
Neal Petersen is famous for his contagious energy, subtle humor and flexibility. He seamlessly customizes every keynote to fit audience challenges or themes. Neal delivers an extraordinary overall experience using a treasure chest (no podium), stunning imagery and lightening, thunder and (fog optional). Audiences are riveted the moment he steps on stage and remain glued until he exits.
Neal Petersen has delivered keynotes at multiple events for IBM, AIG, Cisco, Mars, Microsoft, Intel, Mass Mutual, Prudential, Citigroup and MasterCard and MDRT.
At the age of 13, Chantal Petitclerc
lost the use of her legs following an accident. Convincing her to take up swimming in order to develop
her strength and stamina, her high school physical education teacher, Gaston Jacques, would have a
decisive impact on her life. For Chantal, that was her first contact with sport and training. Four years
later, she would discover wheelchair athletics, paving the way for a long and very successful career
which would take her to the Barcelona Games in 1992, and ultimately, to the Beijing Games in 2008.
Chantal Petitclerc returned from the 2008 Beijing Paralympic Games with 5 gold medals, 2 new world
records and 1 new Paralympic record, making her the most celebrated track athlete in history as well
as the only Canadian athlete to have won gold medals at the Olympics, Paralympics and
Her career in numbers:
- Five Paralympic Games (Barcelona, Atlanta, Sydney, Athens, Beijing)
- 21 Paralympic medals (including 14 gold medals)
- 3 world records (200m, 400m and 800m)
- Paralympic records (200m, 400m, 800m and 1500m)
- 1 Olympic gold medal in the 800m (demonstration sport)
Chantal has received several recognitions for her sporting career, including being appointed Chevalier
de l'Ordre du Quebec (2005), being named Personality of the Year by La Presse newspaper (2004)
and receiving the Laureus international award (2005). Other recognition:
- Companion of the Order of Canada
- Lou Marsh Trophy as Canadian athlete of the year
- Star on Canada's Walk of Fame
- International Paralympic Committee Female athlete of the year
- La Presse Sports personality of the year
- Honorary Doctorate, University of Ottawa
- 2010 United States Sports Academy's (USSA) Juan Antonio Samaranch IOC Disabled Athlete
While the Beijing Games would be the last time she would be participating in track competitions,
Chantal Petitclerc nevertheless continues to train as she intends to take part in road marathons over
the next few years. In 2012, she tried for the first time what could be a new career path as coach and
mentor of the UK track and field team at the London Paralympic Games. After her return to Canada,
she was named Chef de Mission for the Glascow 2014 Commonwealth Games.
Chantal Petitclerc is a highly sought after speaker, and shares her story with dozens of groups each
year, both throughout Canada and abroad. She participates in projects by various Paralympic athletics
and sports organizations, in addition to working as a spokesperson for Défi Sportif in Montréal and as
an ambassador for the international Right to Play organization.
Jon Petz is the founder of Bore No More, an idea lab for increasing personal and employee engagement. Whether it’s his focus on performance mindset, deeper client and team engagement, organizational culture, customer surprise & delight, or fueling growth at all organizational levels, Jon Petz offers much more than “just” a keynote!
A former sales and marketing executive, Jon led his teams to break-away performances throughout different industries and environments. As a professional speaker, he is an engagement and performance expert who has delivered motivational keynote programs for world leading brands, industry and association conventions, and organizations of all sizes.
Jon has authored three books, two of which, Boring Meetings Suck and Significance in Simple Moments, hit the business best-sellers list. His work has been featured by the Wall Street Journal, CNBC, ABC News, Success Magazine, and The Globe & Mail, among others, and the American City Business Journals named him a “Top 40 Business Professionals Under the Age of 40”.
His work as a professional comedy-magician has taken him around the globe, from London to New York, Las Vegas to Sydney. Jon developed an interest in this high-energy, engaging craft at an early age, and continues to utilize this art through his unique “It’s Showtime” performance philosophy, instructing audiences on how to create a greater impact in what they do and with those they do it for. His ability to tie both together provide his audiences with a sense of significance, helping them understand the power of making a difference.
Jon is a speaker and emcee of choice with corporate audiences, event planners, and leadership teams. Attendees from all backgrounds, positions, and diversities engage quickly with him, connecting with Jon’s humor, subject matter, and experience. When he speaks people listen, and when he performs, people engage and connect in powerful ways.
Whether he’s leading teams to focus on their performance mindset, making an impact as an opening keynote speaker, or acting as the conference emcee, Jon is the perfect trifecta of actionable ideas, personal inspiration, and unbelievable entertainment. The outcome of his work results in a more engaged, productive and purpose-driven individual and organization. If you’re ready to learn how to send sales soaring, develop amazing customer and team relationships and fuel the business for growth, Jon can get you there!
Management and leadership expert. Stanford University Graduate and Professor of Organizational Behavior.
Jeffrey Pfeffer is the Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University where he has taught since 1979. He is the author or co-author of 15 books including:
- Leadership B.S.: Fixing Workplaces and Careers One Truth at a Time;
- The Human Equation: Building Profits by Putting People First;
- Power: Why Some People Have It—and Others Don’t;
- The Knowing-Doing Gap: How Smart Companies Turn Knowledge Into Action;
- Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-Based Management
- And more than 150 articles and book chapters.
In March, 2018, HarperCollins will publish Pfeffer’s latest book, Dying for a Paycheck: How Modern Management Harms Employee Health and Company Performance—And What We Can Do About It.
Dr. Pfeffer received his B.S. and M.S. degrees from Carnegie-Mellon University and his Ph.D. from Stanford. He began his career at the business school at the University of Illinois and then taught at the University of California, Berkeley. Pfeffer has been a visiting professor at the Harvard Business School, Singapore Management University, London Business School, Copenhagen Business School, and for the past 12 years a visitor at IESE in Barcelona.
From 2003-2007, Pfeffer wrote a monthly column, “The Human Factor,” for the 650,000-person circulation business magazine, Business 2.0 and from 2007-2010, he wrote a monthly column providing career advice for Capital, a leading business and economics magazine in Turkey. Pfeffer has also written for Fortune.com, BNET, the Washington Post, BloombergBusinessWeek.com, and is an Influencer on LinkedIn.
Pfeffer currently serves on the board of directors of Berlin Packaging, on the advisory board for Collective Health, and on the board of the nonprofit Quantum Leap Healthcare. In the past he has served on the boards of Resumix, Unicru, and Workstream, all human capital software companies, Audible Magic, an internet company, SonoSite, a NASDAQ company designing and manufacturing portable ultrasound machines, and the San Francisco Playhouse, a non-profit theater.
Pfeffer has presented seminars in 39 countries throughout the world as well as doing consulting and providing executive education for numerous companies, associations, and universities in the United States.
Jeffrey Pfeffer has won the Richard D. Irwin Award presented by the Academy of Management for scholarly contributions to management and numerous awards for his articles and books. He has been listed in the top 25 management thinkers by Thinkers 50 and as one of the Most Influential HR International Thinkers by HR Magazine. In November, 2011, he was presented with an honorary doctorate degree from Tilburg University in The Netherlands.
Inspiring Captain who landed Air Transat Flight 236 over the Azores with no fuel.
Those who knew Captain Robert Piché instantly reacted the same way when they heard radio and TV reports that the pilot of an Air Transat Airbus A330 had just made an emergency landing in the Azores after running out of fuel - and that all 291 passengers and 13 crew members were safe and sound.
Captain Robert Piché is no stranger to turbulence and he is the first to wonder if the ups and downs of his life were a necessary prelude to the supreme test he would face on August 24, 2001. As a keynote speaker his story of
adventure inspires and
motivates audiences everywhere. He presents in both English and
The tale begins in Quebec on the snow-covered runways of the Gaspé, James Bay and the lower North Shore, and weaves its way to Vietnam and the stormy skies over Ho Chi Minh City, back to the American South and a Georgia prison, then into the pulsating night jungle of Montreal, and on the roads of Iqaluit. Until that unforgettable moment when Captain Piché finds himself at the controls of an aircraft whose engines have run out of fuel 39,000 feet up at night in the mid-Atlantic. A moment that will leave you breathless and help you understand the real meaning of courage under pressure and Leadership when it counts.
In August 2002, Captain Piché and First Officer De Jager received the Superior Airmanship Award from the Air Line Pilots Association, International (ALPA) in Washington. The Air Line Pilots Association is composed of 66,000 members in North America and 300,000 members in the world. This award
acknowledged Piché and De Jagers extraordinary piloting abilities as well as the professionalism they demonstrated in extreme adversity. That November of same year Captain Piché was honored by Quebec Premier Bernard Landry at the National Assembly. He also published his biography, Robert Piché: Hands on Destiny with journalist Pierre Cayouette.
Captain Piché also received The Trans-Canada (or "McKee") Trophy, the oldest aviation award in Canada, by the Canadian Aeronautics and Space Institute in April 2003. The Trophy is awarded for outstanding achievement in the field of air operations.
Acclaimed Author, Management Speaker and Advisor to Fortune 500 Companies
B. Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. He is co-founder of Strategic Horizons LLP - a thinking studio dedicated to helping businesses strategize, conceive and design new ways of adding value to their economic offerings.
In 1999 Mr. Pine and his partner James H. Gilmore wrote the best-selling book The Experience Economy: Work Is Theatre & Every Business a Stage, which demonstrates how goods and services are no longer enough; what companies must offer today are experiences - memorable events that engage each customer in an inherently personal way.
In the summer of 2011 Mr. Pine released Infinite Possibility: Creating Customer Value on the Digital Frontier, which showcases how to use digital technology to stage experiences that fuse the real and the virtual. At its core is a new framework called the Multiverse that builds on the fundamental nature of the created universe - time, space, and matter - by showing how digital technology flips each of these dimensions on their head to create new worlds, first in our imagination and then in our experience.
In 2007 Mr. Pine also wrote with Mr. Gilmore Authenticity: What Consumers Really Want, which recognizes that in a world of increasingly paid-for experiences - people no longer accept the fake from the phony, but want the real from the genuine. This book was named one of the top ten business books of the year by Amazon.com and featured in a cover story in TIME Magazine on
10 Ideas that are changing the world.
His first book was the award-winning Mass Customization: The New Frontier in Business Competition, which details the shift companies are making from mass producing standardized offerings - to mass customizing goods and services that efficiently fulfill the wants and needs of individual customers. The Financial Times chose it as one the seven best business books of 1993. He and his partner followed this up in 2000 by editing a collection of Harvard Business Review articles entitled Markets of One: Creating Customer-Unique Value through Mass Customization.
Mr. Pine has also written numerous articles for the Harvard Business Review, The Wall Street Journal, Chief Executive, Worldlink, CIO, Strategy & Leadership, and the IBM Systems Journal - among many others. Prior to beginning his writing and speaking activities, Mr. Pine held a number of technical and managerial positions with IBM. He is frequently quoted in such places as Forbes, The New York Times, Wired, USA TODAY, Investor's Business Daily, ABC News, Good Morning America, Fortune, Bloomberg BusinessWeek, and Industry Week.
In his speaking and teaching activities, Mr. Pine has addressed both the World Economic Forum and TED - and is a Visiting Scholar with the MIT Design Lab. He has also taught at Penn State, Duke Corporate Education, the University of Minnesota, UCLA's Anderson Graduate School of Management, and the Harvard Design School. He serves on the editorial boards of Strategy & Leadership and Strategic Direction, is honorary editor of The International Journal of Mass Customization, and is a Senior Fellow with both the Design Futures Council and the European Centre for the Experience Economy, which he co-founded.
Joe Piscatella is one of the world's most respected experts on how to live a healthy lifestyle in the real world. He knows the science of balanced living, but uniquely understands the practical application of such science from his own experience.
Picture this: you are 32 years old with a young family and a successful career. One day while playing tennis, you feel some pressure in your chest. Two days later you are having cardiac bypass surgery for aggressive coronary disease.
That's what happened to Joe. The prognosis was not good. One doctor even predicted that he would not live to age 40. But Joe didn't accept that opinion. His philosophy is You can't change the cards you were dealt, but you can change the way you play them. He concentrated on eating healthier, managing stress, exercising effectively and keeping a positive attitude. And it's worked. Joe recently celebrated the 36th anniversary of that surgery, making him one of the longest-lived survivors of cardiac bypass in the world. He is living proof of the effectiveness of healthy habits.
A high-energyspeaker, Joe is a man with a visionary message and the extraordinary skill to tell it. He uses the art of storytelling, contagious humor and decades of experience to deliver a powerful, practical message that inspires audiences to live healthier lives. Over 2 million people have attended Joe's powerful keynote speeches and breakout sessions steeped in humor, insight and practical how to tools. With his energy, sense of humor and decades of experience, Joe captivates and motivates audiences, inspiring them to take steps toward healthier living. The effectiveness and practicality of Joe's healthy-living advice is recognized nationally. He is a frequent guest on The Today Show, CNN, Good Morning America and Fox News, and is a guest expert on WebMD.
He has hosted three PBS television specials on lifestyle and health, and is in pre-production for a program on the health of children. He has served as the only non-medical member of the National Institutes of Health Expert Panel on Cardiac Rehabilitation, and is member of the Legislative Task Force on Youth Health, charged with improving fitness in children in Washington State.
Joe's work includes Don't Eat Your Heart Out and 12 other best-selling books. His most recent are Positive Mind, Healthy Heart, a book to motivate and inspire health lifestyle habits, The Healthy Heart Cookbook, straight information on healthy diet and Prevent, Halt & Reverse Heart Disease, a cutting-edge book on stress, diet and exercise.
Joe is the Founder and President of the Institute for Fitness & Health. His community and corporate wellness program - 6 Weeks to a Healthier You - is hailed as one of the most effective in the country. In one program, 650 people lost 4,200 pounds. Joe engages audiences with humor, anecdotes, the latest science and a personal perspective that makes them listen and take action.
Captain Charlie Plumb has lived what he believes to be the American Dream. As a farm kid from Kansas, he fantasized about airplanes although he felt certain he would never have the opportunity to pilot one. It would be the United States Navy who afforded Plumb the opportunity to live out that dream.
Captain Plumb personalizes for each audience a highly motivational message of overcoming adversity - his and yours. Having emerged as a Prisoner of War after almost 6 years, Plumb tells a tale of inspiring self-reliance. In an upbeat, humorous, and dynamic style he draws upon this experience to demonstrate how to turn adversities, the hard times each one of us faces, into assets in today's market place and in daily living. The focus of his presentations center on Choice, Adversity, Teamwork, Empowerment and Change.
After graduating from the Naval Academy, Plumb completed Navy Flight Training and reported to Miramar Naval Air Station in San Diego where he flew the first adversarial flights in the development of what would be called The Navy Fighter Weapons School, currently known as TOP GUN. The next year, Plumb's squadron the Aardvarks launched on the Aircraft Carrier USS Kitty Hawk with Fighter Squadron 114 to fly the Navy's hottest airplane, the F-4 Phantom Jet. Code named
Plumber - Charlie Plumb flew 74 successful combat missions over North Viet Nam and made over 100 carrier landings. On his 75th mission, just five days before the end of his tour, Plumb was shot down over Hanoi, taken prisoner, tortured, and spent the next 2,103 days as a Prisoner Of War.
An expert at incorporating company jargon and industry buzzwords to reach the hearts and minds of each audience, Captain Plumb shares his insights on coping with the challenges of every day life, and business competition, in the 21st century. He helps audiences break free of their own self-constructed prisons of doubt. He helps them uncover a new sense of purpose and potential. He gives each participant the strength to rise above the daily challenges of work and home - and to recognize the opportunities that surround them. He leaves his listeners wanting to achieve and excel, no matter what the obstacles.
Following his repatriation, Plumb continued his Navy flying career in Reserve Squadrons where he flew A-4 Sky Hawks, A-7 Corsairs and FA-18 Hornets. His last two commands as a Naval Reservist were the on the Aircraft Carrier Corral Sea, and at a Fighter Air Wing in California. He retired from the United States Navy after 28 years of service.
To this day, Captain Plumb continues to fly left-seat at every opportunity. He has personally owned 8 airplanes, the most treasured being a World War II PT-19 Open-Cockpit Antique. He currently owns a Rutan-designed experimental single-engine Long-Eze.
Powerful Motivator and Humourist, Author, Educator, Licensed Counselor and Consultant.
Connie Podesta is a game-changing, idea-generating ball of fire whose rare blend of humour, substance, style and personality have made her one of the most memorable, in-demand speakers in the world today. Topics on sales, leadership, change, life balance and success. And (what we all probably could use now and then) - a Comedienne.
Twenty-five years. Two million people. 1,000 organizations. Hall of Fame speaker. Award-winning author. Seven books. Former Radio/TV personality. Comedienne. Human Relations Expert. Therapist for 30 years - all of this wrapped up in one amazing woman, Connie Podesta!
She is the Founder of Hello Fears, a social movement empowering millions to step outside of the comfort zone and tap into their full potential. She has spoken at TEDx, Google, INBOUND, Facebook, ESPN, Netflix, Procter and Gamble, Microsoft, Toyota, World Domination Summit, Festival of Media Global, and many more.
In April 2015, Michelle embarked on a 100-day project that would change the course of her life. Born to a family of Holocaust survivors, Michelle was accustomed to living with fear. But when she moved to New York, she quickly realized that the “big apple” was not for the fearful. In order to rewrite her definition of fear and change her approach to life, Michelle decided to face 100 of her fears in a period of 100 days, uploading every experience to Youtube sharing them with the world.
At around day 40, the project was discovered by the media, becoming a viral phenomenon. Her work has been featured on CBS, CNN, Huffington Post, Buzzfeed, Fox News, Telemundo, Glamour, Elle, The Rachael Ray Show, Refinery29, and Daily Mail among many others. Celebrities such as Ashton Kutcher, Sofia Vergara, Zoey Deschanel, Lil Wayne and George Takei also shared Michelle’s project, generating millions of views.
In 2017 Michelle started speaking to the younger generation. Since then, she has empowered over 20,000 students at schools and universities around the world to live with courage, find their authenticity and embrace their growth paths.
Peak performance speaker, Olympic skier and best-selling author.
Vince Poscente, one of the most in-demand speakers today, is an expert on resiliency - the ability to overcome challenges and motivate to bounce back even stronger than ever before. His client list includes top organizations with one thing in common: they understand that success is not just about reaching your goals and getting what you want. There also has to be an intent to handle set-backs and overcome obstacles and end up smarter, stronger and more focused than ever before, Vince knows first-hand the power that attitude, determination and innovation play in your future success -- especially when life doesn’t go as planned.
Vince has two signature keynotes where the first half of his life he went downhill. The second half he goes up. First, Full Speed Ahead reveals the formula for big goals in short order with his story of recreational skier to Olympics in just four short years. Second, Become a Local Hero, outlines the qualities of everyday heroes using the backdrop of ten years of leading Heroes Climb expeditions in the Himalayas. In both cases audiences experience the way to bounce back and find another path. Another solution. Another way to achieve extraordinary outcomes. Vince is a New York Times Best Selling author. Hall of Fame Speaker in the USA and Canada. Award winning business owner. Expedition leader.
So, what are your teams’ obstacles? The economy? Competition? Negative attitudes? Lower productivity? And the list goes on.
Vince is the #1 go-to guy for taking a team and teaching them how to lead better. Produce more. Sell more. And move past the obstacles and into a mental space that creates the kind of success you and your team want and deserve.
This is NOT Vince just telling his story. Because everybody has a story. This is about Vince sharing strategies and solutions that will definitely change how your team handles crisis. Problems. Competition. And change. Without understanding resiliency and the absolute importance it plays on everything and everyone - your team will not have the skills they need to overcome the things that will inevitably stand in their way.
Change, health, motivation and work-life balance keynote speaker.
Dr. David Posen was a family physician for 17 years before devoting his time exclusively to stress management, lifestyle counseling and psychotherapy in 1985.
As both a keynote speaker and seminar presenter, David has spoken widely to education, government, business and professional groups across North America. His clients have included Warner Bros., University of Michigan, Chevron, Verizon, American Express, Ontario Crown Attorneys Association, University of California, Allstate Insurance, Hydro One, State Farm, Rogers Communications, Pfizer, Kraft, Hilton Hotels, US Foodservice, London Life, Dun & Bradstreet (D & B), Microsoft, University of Florida Athletic Association, BC Association of Broadcasters, Canadian Home Builders Association, McKinsey, Ernst & Young, City of Hamilton, CIBC, IBM, Mohawk College, Ontario Government Centre for Leadership, Citizenship & Immigration Canada, Shoppers Drug Mart and the Million Dollar Round Table. His areas of expertise include Stress Mastery, Work-Life Balance, Workplace Stress and Mastering Change.
David is the best-selling author of four books, Always Change A Losing Game, Staying A Float When The Water Gets Rough, The Little Book Of Stress Relief (translated into seven languages) and Is Work Killing You? which was profiled in USA Today, Wall Street Journal, Publishers Weekly, The Globe and Mail & Winnipeg Free Press. His fifth book, Authenticity, is due out in January, 2018. His magazine articles have appeared in Canadian Living and Readers Digest as well as several medical journals. He wrote a weekly column on stress and lifestyle management for a year on the popular website www.canoe.ca. David has appeared many times on TV and radio across Canada and has been quoted in many leading U.S. media outlets such as US News & World Report, People, Huffington Post, Men’s Fitness, Women’s Health, Redbook and McCall’s,
Married with two adult children, David lives and works in Oakville, Ontario. In addition to his busy schedule of seeing patients, writing and public speaking, he is an avid reader, musician, baseball and tennis player. He played trombone in the Oakville Symphony Orchestra for nine years and now plays in the Oakville Wind Orchestra.
Cheryl Pounder brings her high energy and effervescent personality to each and every event, large or small. With her warmth and friendliness, Cheryl immediately makes guests feel like they have a new friend. For fundraising events, Cheryl encourages giving and supports the cause with inspirational personal stories. With galas and award presentations, Cheryl is professional, yet down to earth. There’s never a dull moment with Cheryl. With her experience as a sports commentator, radio host and motivational keynote speaker, Cheryl keeps the energy moving while focusing on the goal of the event she’s at.
Success in one field doesn’t necessarily translate to another area. In the case of former Canadian Women’s hockey player, Cheryl Pounder, who has made the transition from ice to stage, the move has been a triumph.
In the sports world where accomplishments are measured by medals and titles, there aren’t many who can claim a list of achievements as glowing as Cheryl’s.
Her run of success began early in the 1990s when her ice hockey team won the Under-18 Canadian National championship. In 1994, she won Gold for the first time at the 1994 IIHF World Women’s Hockey Championship, and during her illustrious career with the National Women’s team, Cheryl won two Olympic Gold medals (2002 and 2006) and was crowned IIHF World Champion six times.
The shining on-ice achievements aside, it’s been Cheryl’s varied experiences on international stages that have made her an in-demand speaker, with keynote clients such as Tim Hortons, Maple Leaf Foods, CIBC, TD Bank, Manulife, Women in Leadership Groups, Girl Guides of Canada, Western-Ivey-Executive MBA and the City of Toronto, to name a few. She believes that her approach, one that is interactive, passionate and positive, has a lot to do with her ability to cross over to diverse audiences.
“When I speak to people, I want them to connect with material that they can identify with, that stimulates a thought process,” she says.
For Cheryl, everything is rooted in self-confidence, something that was instilled in her as a child. ”My family had a huge impact on my personal goals as an athlete. My grandfather was the GM of the Montreal Junior Canadiens and my grandmother was a prominent softball player in the 1940’s. Along with my parents, they taught me to ‘believe’, ‘finish something you start’, and persevere through adversity.” Adversity can be a learning experience and according to Cheryl, “It is important that we learn not only from our successes but also from our failures. Change is the key to ultimately staying on the path toward excellence.”
It is all part of a journey that we must be willing to take – a journey that must be inspired to take for ourselves and those we work with...our TEAM. To this point, she adds, “When the team goal is met, the individual goals take care of themselves. Seize the opportunities, get outside your comfort zone, trust yourself, and engage in your life, don’t just participate. Most importantly, listen to your strong side, even when your weak side is louder.”
The journey continues for Cheryl – her varied background and knowledge were major factors for TSN & CBC choosing her as a colour commentator for the coverage of the women's hockey tournament at the 2014 and 2018 Winter Olympics. In her sporting life and in her life off the ice, Cheryl continues to motivate with a passion that comes across in all her worlds.
Cheryl’s keynotes are perfect for: non-profits, corporations, youth, women.
Endurance Swimmer, UN Patron of the Oceans, Author and Inspirational Speaker
Lewis Pugh is an extreme adventurer by any definition, an endurance swimmer and the UN Patron of the Oceans. As a maritime lawyer, an ocean advocate and pioneer swimmer - Lewis puts his hard learned lessons into the context of a corporate environment. Sharing his expertise with global leaders and audiences - his message is highly relevant, inspirational and, most importantly actionable. A number of favorite quotes from Lewis include:
- “Impossible is NOT a fact - it’s an opinion”
- “There is nothing more powerful than the made up mind”
- “If we pass on an unsustainable environment to our children we have failed them”
- “If you choose the right team members, you don’t have to lead them - you only need to point them in the right direction”
Lewis talks about the methods he uses: a clear vision, the right mind-set, choosing a strong team, meticulous preparation, never quitting - and having the flexibility to change when circumstances dictate. TED describes him as a “master story-teller.”
Lewis pioneers swims in the most vulnerable ecosystems on Earth to campaign for their protection. He was the first person to swim across the North Pole, and the first to swim the full length of the English Channel. He was also the first to complete a long distance swim in every ocean of the world. Lewis has been instrumental in protecting over 2 million km2 of vulnerable ocean - an area larger than Western Europe. His dream is to fully protect 30% of the world’s oceans by 2030.
Lewis has received many awards for his work. He was selected as a Young Global Leader by the World Economic Forum; he was inducted into the International Marathon Swimming Hall of Fame; and was awarded South Africa’s highest honour - the Order of Ikhamanga (Gold Class).
Lewis read law at Cambridge University.
The Ultimate Experience to Engage, Retain, and Inspire Your People
Clint Pulver is a motivational keynote speaker, author, musician, and workforce expert. He’s also fun, dynamic, entertaining – and the no-stress speaker clients love to work with.
A professional drummer for over 20 years, he’s played with top headlining fellow musicians in venues like the Vivint Arena, the Stadium of Fire, and the Kodak Theater in Hollywood. He founded the UVU Drumline known as the Green Man Group, which he directed for six years and went on to direct the Drumline for the NBA’s Utah Jazz until 2015.
Clint was featured in Business Q Magazine as one of their “Top 40 Under 40” as a premiere Corporate Keynote Speaker. He has appeared on America’s Got Talent and in feature films with actors such as Jack Black (School of Rock) and John Heder (Napoleon Dynamite).
Known as the Leading Authority on Employee Retention, Clint helps organizations retain, engage - and inspire their team members from the front desk to the board rooms and everyone in between. He expertly helps audiences navigate generational complexities, communication challenges, leadership mis-steps, and culture cues.
As the president and founder of The Center for Employee Retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett Packard create lasting loyalty through his work and research as “The Undercover Millennial”. For over a decade, he has been a self-motivated Entrepreneur who is well versed in business start-up, leadership, change, sales management, management training, and helping teams grow multi-million-dollar accounts. He uses that experience to create teachable relationship and business strategies based on trust, service, support, connection, and consistent follow-through.
Clint strongly believes that a single moment in time can change a person’s life. He has traveled the world speaking to a wide spectrum of diverse audiences, challenging them to dream, excel, connect, and believe - both in themselves and in the power of others. For over a decade, Clint has dedicated his heart to helping organizations understand the younger generation and helping the younger generation better understand themselves by living a life of significance - rather than just a life of success. His mantra? “It’s not about being the best in the world… it's about being the best FOR the world.”
Former CEO of Southwest Airlines. Inspirational leadership speaker.
Howard Putnam led the visioning process at Southwest as well as further developing the
fun culture and excellent customer service that Southwest is still known for today. Southwest has been profitable every year for over thirty years, a record unsurpassed by any other airline.
Howard was raised on an Iowa farm and learned to fly out of a pasture in his Father's J-3 Piper Cub. He entered the airline business as a baggage handler at Midway Airport in Chicago for Capital Airlines at age 17. Capital was soon merged into United and Howard held thirteen different positions in sales, services and staff assignments in several cities, before being named Group Vice President of Marketing for United Airlines, the world's largest airline, in 1976.
In 1978 he was recruited to become President and CEO of fledgling Southwest Airlines in Dallas, TX. While at Southwest Howard and his team tripled the revenues and tripled profitability in three years. They also successfully guided Southwest through airline deregulation and Southwest was the first air carrier to order the Boeing 737-300, which later became the largest selling aircraft ever for Boeing.
In 1981, Howard was recruited by the board of directors of Braniff International to come aboard as CEO and save and/or restructure the financially failing airline. He was the first airline CEO to successfully take a major carrier into, through and out of chapter 11. Braniff flew again in 1984.
He is the author of The Winds of Turbulence on leadership and ethics. Harvard University wrote a case study on his experiences at Braniff, The Ethics of Bankruptcy as a model as to how to handle stakeholders in crisis.
#1 Best Selling Author and Keynote Speaker Erik Qualman has performed in 55 countries and reached 50 million people.
His Socialnomics work has been on 60 Minutes to the Wall Street Journal and used by the National Guard to NASA. His book Digital Leader propelled him to be voted the 2nd Most Likeable Author in the World behind Harry Potter's J.K. Rowling.
What Happens in Vegas Stays on YouTube helped Qualman be listed by Forbes and Fortune as a Top100 Digital Influencer. His business books are used in over 200 universities and he has received an honorary doctorate for his groundbreaking work.
How to Sell on LinkedIn is becoming mandatory reading for sales teams. Qualman was formerly a sitting professor at Harvard & MIT’s edX labs.
Nido Qubein is a proven business leader who's also an effective speaker - not a speaker who knows something about business! He serves on several boards, including a Fortune 500 company with $100 billion in assets.
Nido Qubein stands clearly above the crowd as a dynamic business resource, for corporations and associations. He combines the superb communication skills that have propelled him to the forefront of America's speakers with the solid business acumen that has made him a trusted source of management expertise. He not only shows people what to do; but also, more importantly, teaches them how to think.
His life is an amazing success story: Refugee comes to America with no English, no income, and no connections. Goes on to become successful, wealthy, and widely acclaimed for his many achievements including Ellis Island Medal of Honor and Doctorate of Laws.
Nido Qubein is president of High Point University, an accredited undergraduate and graduate institution with 3,000 students from 50 countries and 44 states. He has written numerous books and recorded scores of audio and video learning programs including a bestseller How to Communicate Like A Pro. He is an active speaker and consultant addressing more than 100 business and professional groups around the world each year.
Former Pro Football Wide Receiver, U.S. Bobsled Olympian, and Inspirational Speaker on Change
Johnny Quinn is a professional speaker who travels the globe to inspire audiences by delivering thought-provoking and action-packed messages to businesses, teams and organizations. He digs-in deep on the lessons learned in pro football and what it took to become a U.S. Olympian. He dives-in to the knowledge shared by mentors of uber successful businesses and the daily decision making of leaders and winners. Johnny equips us to embrace change, accept risk to live life on purpose.
Johnny has an athletic background which opened the door to many opportunities. He is a U.S. Olympian in the sport of bobsled and competed at the 2014 Winter Olympics in Sochi, Russia. He traveled the world with Team USA and competition took him to Austria, Canada, France, Germany, Italy, Russia and Switzerland. Competing, living and interacting within different cultures around the world has provided a unique perspective, and ability, to connect with today’s diverse workforce.
Johnny declared for the NFL Draft in 2007 and was ranked in the Top 10 at the wide receiver position in career receptions, career yards and career touchdowns at the collegiate level. Thirty-five wide receivers went on to be selected in the 2007 NFL Draft, and Johnny was not one of them. Shortly after the draft concluded, he signed his first free-agent contract with the Buffalo Bills. In 2008 he signed his second free-agent contract with the Green Bay Packers. After bouncing around the NFL for two years, Johnny went on to play in the Canadian Football League (CFL) in 2009 as a member of the Saskatchewan Roughriders. He played the Montreal Alouettes in the 97th Grey Cup and lost 28-27 on a 33-yard field goal as time ran out.
Johnny was cut three times, lost $2.6 million in NFL contracts and blew out his knee. He then became a U.S. Olympian. From an NFL failure to a U.S. Olympian, his “what’s next” attitude led to success he never imagined.
It was a long-time goal of Johnny's to write and publish a book. His dream came true as his first book was released in February 2018, PUSH: Breaking through the Barriers. After the first 12 hours on Amazon.com, the book was temporarily out of stock which was a pleasant surprise to see as a first time author.
He has been featured on ABC, CNN, CBS, Good Morning America, NBC Olympics, Fox Sports, TIME, USA Today and many other media and news outlets around the world. He even earned a spot to compete on the popular TV show, American Ninja Warrior!
Johnny graduated with a Pre-Law degree in 2006. In 2011, he was inducted into the University of North Texas Hall of Fame as a first ballot candidate. In 2013, he was selected as one of two receivers to the University of North Texas All-Century Team. When not globe-trotting for speaking engagements, he lives north of Dallas with his lovely wife Amanda and beautiful baby daughter Amelia Rose.
About Marc Randolph – Bestselling Author & Cofounder of Netflix
Marc Randolph is a veteran Silicon Valley entrepreneur, advisor and investor. Marc was co-founder of Netflix, serving as their founding CEO, as the executive producer of their web site, and as a member of their board of directors. Although best known for starting Netflix, Marc’s career as an entrepreneur spans more than four decades. He's founded or co-founded more than half a dozen other successful start-ups, mentored rising entrepreneurs including the co-founders of Looker Data which was recently sold to Google for $2.6B, and invested in numerous successful tech ventures. He is a frequent speaker at industry events, works extensively with young entrepreneur programs, sits on the board of the environmental advocacy group 1% for the Planet, and chairs the National Outdoor Leadership School’s Board of Trustees.
Celebrated Performer, International Expert and Keynote Speaker on Business & Communication
Freddie Ravel is the GRAMMY-nominated Keynote Maestro - who combines his expertise for business breakthroughs and virtuoso piano performances with a clear and concise application of music’s communicative and scientific powers to inspire, ignite and lift the minds, hearts and potential of audiences around the world.
Backed by number one hits and collaborative successes with Madonna, Earth, Wind and Fire, Prince and Carlos Santana to leading the teams of J Lo, Jimmy Kimmel and Lady Gaga - the #1 chart-topping composer is the Founder of “LIFE IN TUNE," a worldwide program that delivers customized peak performance experiences - to reveal how the structure of music enhances leadership, innovation and productivity for entrepreneurs to major corporations alike. Dubbed the “Keynote Maestro” by the City of Los Angeles, Ravel received the city’s Award of Recognition for creating a music-based system to “renew the national and international economy” - while his film, TV, radio and recording credits include CBS, FOX, CW, Universal, iHeart and XM Sirius. Straddling sectors across Media, Tech, Healthcare and Wellness, Diversity and Inclusion, Communications, Social Impact and Financial Services - clients refer to him as “The ideal balance of Entertainment and Content”.
These include IBM, Toyota, Red Bull, NASA, Apple, Blue Cross, Prudential, Google and Citi where he continues to serve as a captivating access point through which to transform corporations, education, entertainment and the human condition. Based on decades of entrepreneurial and corporate training, scientific research and directing and performing with many of the music legends of our time - conference planners often engage Freddie and his team in the program planning process to help design and incorporate their meeting objectives into a rich, harmonious and rewarding experience. Having performed in over eighty countries, Freddie is in tune with cultural nuances and sensitivities delivering the universal language in both English and Spanish - as well as collaborating with translators to uplift your audience to success.
Sought-After Keynote Speaker on Change, Communication and Leadership.
Born in Australia and now residing in Vancouver, Canada, leadership expert, Michelle Ray is an award-winning speaker and founder of the Lead Yourself First Institute. Michelle began her career in the media industry with one of Australia’s leading broadcasting networks. She worked her way up the management ladder and was responsible for the sales revenues of 25 radio and television affiliate stations. She was subsequently hired by one of the world’s largest cinema advertising contractors to lead the company’s sales team and was also responsible for successfully generating record–breaking revenues during a severely depressed economic climate.
In addition to her corporate background, Michelle broadened her leadership experience during her tenure as a program director with Junior Achievement, an internationally renowned non-profit organization committed to educating future generations about business. She secured financial commitments and volunteer support from an array of corporations, facilitating enduring partnerships between youth, entrepreneurs and educators.
As an in-demand business conference speaker for the past twenty years, Michelle has delivered her powerful messages on leadership, change, accountability, communication and engaged workplaces to the “C-Suites” of global corporations, academia, diverse associations, government groups, as well as front-line staff. Her client list includes notable brands such as Proctor and Gamble, Blue Cross Blue Shield, Shell, Xerox, PayPal, Qantas Airways, Price Waterhouse Coopers, Playboy Enterprises and the Federal Bureau of Investigation. Having addressed thousands of audiences across five continents, Michelle’s combination of wit, masterful humor, practical content and an engaging, interactive style resonates with a diverse clientele seeking to inspire, educate and captivate the imagination of their leaders and teams.
Michelle is the author of Lead Yourself First! Indispensable Lessons in Business and in Life. She has appeared as a guest on numerous news and current affairs programs including CBC Radio, CTV, Global TV and was featured in esteemed publications such as Investor’s Business Daily, The National Post, Huffington Post, BC Business and Inc Magazine. Michelle is a regular contributor for the Globe and Mail’s Leadership Lab Column.
Why Michelle Ray can add value to your conference:
- Proven track record as a seasoned presenter at corporate and association meetings throughout North America as well as internationally since 1995
- Renowned business motivational speaker for numerous annual conferences and professional development events
- Qualified as a “Certified Speaking Professional”, the National Speakers Association’s highest – earned designation held by less than 10% of members
- From thousands of entries received, Michelle Ray reached the Top Ten Finals of “North America’s Next Greatest Speaker” Contest.
- Undertakes due diligence with in-depth research prior to every engagement
- Consistently engages audiences with humor, passion and a powerful message
- Delivers a return on investment with solid content; tailored for each client
Guitar Virtuoso, Motivational, Comedic and Entertaining Performer
Mike Rayburn is an entertainer, whose personal, business and career mission is simple: "Transform communities." Whether that community is a business audience, an association, or enrollees in his “What If…?” keynote experience, impoverished people world wide, or the lost in his hometown of Las Vegas, Mike’s daily efforts and motivational life work are dedicated to transforming communities.
Mike does this most often with his “What If…?” keynote presentations and breakouts, where he uses world-class guitar and hilarious comedy to teach the three simple, powerful tools which took him from playing empty bars - to headlining Carnegie Hall (eight times!). They work for anyone. And everyone. Always. Mike also showcases his energetic and entertaining style as an emcee or host of your next event.
When organizations need innovation and peak performance, where do they go? Usually it’s to business leaders, authors, or famous sports figures. Rarely do they go to artists! Yet for artists, creativity, innovation and peak performance are their life blood! Being a mega-successful artist, as well as a savvy entrepreneur and business owner, Mike Rayburn is uniquely qualified to teach artistic principles in a business context, to give businesses and organizations the edge they so desperately need to innovate and perform at peak “virtuoso” levels - and thus transform their success and significance.
The measure of any speaker is the results they produce. Mike is consistently cited as “the hit of the conference,” and “what we needed and didn’t even know it.” More importantly, businesses regularly attribute significant, sometimes exponential increases in sales, impact and morale to the application of Mike’s keynote tools and breakout session content.
Futurist, Technologist, Expert on Artificial Intelligence, Blockchain and the Transformative Effect of Technology on the Workplace
Byron Reese is among those who reason the future will be better, while many others at most hope that the future will be better. Both a futurist and optimist, Byron believes we are approaching a Fourth Age for humanity that promises to be infinitely better than anything we have seen before.
Byron’s latest book, The Fourth Age: Smart Robots, Conscious Computers, and the Future of Humanity was released by Atria, an imprint of Simon & Schuster, on April 24, 2018. He is also the author of the award-winning Infinite Progress: How Technology and the Internet Will End Ignorance, Disease, Hunger, Poverty, and War.
In addition, Byron is the CEO and Publisher of Gigaom, one of the world’s leading technology research companies, produces and hosts Gigaom’s podcasts Voices in AI and The AI Minute, and regularly contributes to Gigaom Publisher’s Corner. Byron leads the company in their mission to help business leaders understand the implications of emerging technologies and their impacts on business, media, and society.
Having served across a wide range of senior management roles, from CEO, to VP of Marketing, to Chief Innovation Officer at Demand Media, Byron possesses a diverse body of patented work, and enjoys talking about the intersection of technology, history and the future to both technical and non-technical audiences around the world. Byron brings his experience as a technologist, his passion for history, and his proven business acumen to illuminate how today’s technology can solve many of our biggest global challenges. As a lifelong entrepreneur with multiple IPOs and successful exits under his belt, Byron also frequently speaks to business audiences on how to excel in the world of tomorrow, and how to deploy technology successfully.
He states: “Technology multiplies human ability. That’s its trick. It magnifies us. We can move more bricks with a fork lift than we can on our back. Technological advancement is not to be feared, rather it should be welcomed, by enhancing human ability, we enhance our productivity and therefore our standard of living. This is the entire reason why we live so much more lavish and prosperous lives than did our great grandparents. An hour of our time is vastly more productive than was an hour of theirs.”
Bloomberg Businessweek credits Byron with having “quietly pioneered a new breed of media company.” The Financial Times of London reported that he “is typical of the new wave of internet entrepreneurs out to turn the economics of the media industry on its head.”
Byron and his work have been featured in hundreds of news outlets, including New York Times, Washington Post, Entrepreneur Magazine, USA Today, Reader’s Digest, NPR, and the LA Times Magazine.
Specialties: Entrepreneurship, executive leadership, product conception and creation, and an optimistic can-do, scrappy, “anything is possible” attitude. As a public speaker, Byron has addressed hundreds of corporations and professional organizations on almost every continent and reports that he is open to traveling to Antarctica to round it all out.
Fred Reichheld is a Bain Fellow and founder of Bain & Company’s Loyalty Practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.
His work in the area of customer and employee retention has quantified the link between loyalty and profits. Fred’s books, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (HBSP 1996); Loyalty Rules! How Today's Leaders Build Lasting Relationships (HBSP 2001), and The Ultimate Question: Driving Good Profits and True Growth (HBSP, 2006) have each become best-sellers.
In his latest book, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press-Sept. 2011), Fred reveals how the Net Promoter System (NPS) practitioners including Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit, have utilized the NPS to generate extraordinary results. He explains how NPS helps companies become truly customer-centric - unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors.
Fred is a frequent speaker at major business forums and his work on loyalty has been widely covered in The Wall Street Journal, New York Times, Financial Times, Fortune, Business Week and The Economist. He is the author of eight Harvard Business Review articles on the subject of loyalty.
Consulting Magazine chose Fred as one of the “25 Most Influential Consultants” in its 2003 annual survey. According to The New York Times,” [He] put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty.
Reichheld graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978).
Net Promoter® is a registered trademark owned by Bain & Company, Satmetrix, and Fred Reichheld.
Brendan Reid is an accomplished executive, career management expert and author of Stealing the Corner Office. He is the Senior Vice President at Ceridian, a global human capital management technology company serving more than 50 countries. He has built his career by breaking with corporate convention and questioning long held management truisms. For nearly 20 years he has studied the too-often-ignored human side of corporate dynamics that create the imperfect world we work in.
Unlike most business authors and experts who focus on the conventional side of business and career management, Brendan delves into the unconventional tactics people use to get ahead and stay ahead. In his speaking engagements and in his book, Brendan draws on his experiences as a struggling middle manager and the startling revelations about success that became the foundation for the career strategy that took him into the executive ranks.
Speaker on International Economy and Finance, Former Chairman of the Investment Advisory Board
Don Reynolds is not just a great economist, he is a gifted storyteller capable of explaining real world trends - and how they impact corporations, individuals and associations. He has presented over 1,000 speeches, won numerous speaking awards - and been described as 'passionate, motivational, charismatic and mesmerizing.'
Having served eleven years as Chairman of the Investment Advisory Board of a $22 Billion trust fund, his success resulted in his being appointed by George W. Bush as Pension Board Chairman - with oversight of $120 Billion in Pension & Trust Funds. He understands how important personal accountability and bottom line performance is, and the need for decision-makers to have a clear vision of future trends and events - in order to make successful long term strategic decisions.
Don Reynolds has developed a track record of success and is constantly being invited back by clients for updates on specific economic and industry trends. Clients and media have described him as 'near clairvoyant, uncannily precise and brilliant.' He has lived 14 years overseas, visited over 50 countries, has lectured on Free Market Systems at the University of Moscow, spoken about the Global Economy for the Saudi Arabian Central Bank, keynoted the Australian IT Summit, advised the Heavy Equipment Industry in Rome, Keynoted for international correspondents in Indonesia - and spoken on the impact of global warming in Santiago.
Don developed the nation's first graduate business course on the 21st Century. He has a Masters Degree in Public Administration/Planning, a Doctoral background in Economics, and is a graduate of the Securities Industry Institute of the Wharton School. He has an honorary degree from the University of Moscow - and was the first American member of the Moscow Center for Consulting Scientists.