Making the Speaking Business More Customer Focused

ray smith leadership speaker - Sweeney Speakers Listings

Ray Smith

Former Navy SEAL and keynote speaker on leadership.

 About

Widely regarded as one of the Navy's most inspirational leaders, Rear Admiral Ray Smith has spoken extensively on his leadership experiences to a wide range of audiences including corporate, political, military, and civic leaders.

A Navy SEAL for almost 39 years, he achieved extraordinary success through focused, participatory leadership. During his four-year tenure as Commander of the 2300-men SEAL force, he raised personnel retention to a level three times the Navy average. As a Navy Captain, he led the Navy SEALs in Operation Desert Storm, conducting over 200 operations of strategic significance while incurring no casualties. Earlier in his career, Admiral Smith directed Navy SEAL training, generally considered to be the most challenging military training in the world.

Admiral Smith has been recognized in Newsweek, Fortune, Reader's Digest, and on the Discovery Channel, the History Channel, and CBS This Morning. He published two highly successful Navy SEAL manuals, one on nutrition and one on fitness. He was awarded the California Distinguished Service Award while a member of the Governor's Council on Physical Fitness and Sports.

Admiral Smith holds a Master of Science degree in Physical Oceanography from the U.S. Naval Postgraduate School in Monterey, CA, and a Bachelor of Science degree from the U.S. Naval Academy in Annapolis, MD. Admiral Smith successfully completed the 350-mile Beast of the East Adventure Race in 1998 and 1999, finishing with his three Navy SEAL teammates in 9th place out of 34 teams.

scott snook leadership speaker - Sweeney Speakers Listings

Scott A. Snook

Associate Professor at the Harvard Business School and Speaker on Leadership Development

 About

Scott Snook is currently the MBA Class of 1958 Senior Lecturer of Business Administration at the Harvard Business School.

He graduated with honors from West Point earning the Royal Society of Arts Award for the most outstanding overall cadet in his class. Following graduation, he was commissioned in the US Army Corps of Engineers where he served with distinction in various command and staff positions for over 22 years, earning the rank of Colonel before retiring in 2002. He has led soldiers in combat. Among his military decorations are the Legion of Merit, Bronze Star, Purple Heart, and Master Parachutist badge.

He has an MBA from the Harvard Business School, where he graduated with High Distinction as a Baker Scholar. Dr. Snook earned h is Ph.D. from Harvard University in Organizational Behavior winning the Sage-Louis Pondy Best Dissertation Award from the Academy of Management for his study of the Friendly Fire Shootdown in Northern Iraq. Until July of 2002, Colonel Snook served as an Academy Professor in the Behavioral Sciences and Leadership Department at the United States Military Academy. He also directed West Point's Center for Leadership and Organizations Research as well as its joint Master's Program in Leader Development. He is the primary author of West Point's Cadet Leader Development System - the Academy's philosophy on how to develop leaders of character for the Nation. Professor Snook's book Friendly Fire was selected by the Academy of Management to receive the 2002 Terry Award as the most influential book on managerial thinking published during the past two years. He has also co-authored a book that explores the role of "common sense" in leadership titled, Practical Intelligence in Everyday Life, available from Cambridge University Press (2000). He most recently co-edited The Handbook for Teaching Leadership: Knowing, Doing, and Being available from SAGE Publications (2011). Professor Snook has shared his leadership insights in formal executive education programs at Harvard and with numerous corporate audiences around the world. 

Professor Snook's research and consulting activities have been in the areas of leadership, leader development, change management, organizational systems and failure, and culture. He currently lives in Concord, Massachusetts with his wife Kathleen and their five children.

dennis snow customer service speaker - Sweeney Speakers Listings

Dennis Snow

Disney University Teaching Alum and Speaker on Creating Magical Customer Experiences

 About

Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World Company. It was there that he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.

He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park - learning and applying the skills it takes to run a world-class, service-driven organization.

Dennis launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.

He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis' leadership performance was ranked in the top 3% of the company's leadership team.

Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, ExxonMobil, and Nationwide.

His articles appear in numerous industry publications - and he is a featured guest expert on customer service on several business news-talk radio shows. He is author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, which has been used in organizations around the world as a blueprint for organizational excellence. His next book was Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life.

andrew sobel customer speaker - Sweeney Speakers Listings

Andrew Sobel

Leading Strategist on Building and Developing Business Relationships

 About

Andrew Sobel is the leading authority on the strategies and skills required to earn lifelong client loyalty and build trusted client partnerships. The most widely published author in the world on this topic, he has written four acclaimed, best-selling books on business relationships: Power Questions, All for One, Making Rain, and Clients for Life. His newest book, Power Questions shows how to use powerful, thought-provoking questions to win new business, build relationships - and influence others. He has also published over 100 articles and contributed chapters to four books on leadership, strategy, and marketing. All for One was voted one of the top 10 sales and marketing books of the decade by a major marketing publication.

Andrew has worked more than 30 years as both a strategy advisor to senior management - and an executive educator and coach. Many of the world`s leading companies number among Andrew`s clients. These include established public companies such as Citigroup, WPP, Xerox, Experian, Hess, Cognizant, UBS, and Lloyds Banking Group; and also many privately held professional service firms, including Booz Allen Hamilton, Towers Watson, Bain & Company, Booz & Company, Spencer Stuart, Fulbright & Jaworski, Ernst & Young, Deloitte - and many others.

His articles and work have been featured in a variety of publications including USA Today, The New York Times, Business Week, the Harvard Business Review, Strategy+Business, and Advertising Age - and he has appeared on numerous television programs such as ABC`s World News This Morning and the Fox Strategy Room. One of his articles, "The Beatles Principles," was featured in major newspapers and media in over 20 countries around the world.

A former Senior Vice President and Country Managing Director with Gemini Consulting (formerly the MAC Group), Andrew lived and worked in Europe for 13 years and speaks four languages. He graduated from Middlebury College with honours and earned his MBA from Dartmouth`s Tuck School. He is President of Andrew Sobel Advisors and Executive Director of the Client Leadership Forum - a best practices consortium of international services firms.

brian solis technology speaker - Sweeney Speakers Listings

Brian Solis

Globally Recognized Digital Analyst and Anthropologist, Award-winning Author, Speaker and Prominent Blogger/Writer

 About

Brian Solis has been called “one of the greatest digital analysts of our time” and recently named "Top Futurist Speaker" by ReadWrite. He is also a world renowned keynote speaker and award-winning author of seven best-selling books including X: The Experience When Business Meets Design, What’s the Future of Business and The End of Business as Usual.

In his new book Lifescale: How to Live a More Creative, Productive and Happy Life - Brian tackles the struggles of living in a world rife with constant digital distractions. His model for “Lifescaling” helps readers overcome the unforeseen consequences of living a digital life to break away from diversions, focus on what’s important, spark newfound creativity and unlock new possibilities.

For almost 30 years, Brian has studied and influenced the effects of emerging technology on business and society. His research and books help executives, and also everyday people, better understand the relationship between the evolution of technology and its impact on people - and also the role we each play in evolution. As a result of his work, Brian also helps leading brands, celebrities and startups develop new digital transformation, culture 2.0 and innovation strategies that enable businesses to adapt to new connected markets from the inside out.

With a loyal online audience of over 700,000 people, his work makes him a sought-after thought-leader to leading brands and celebrities such as Oprah, Shaq and Ashton Kutcher - and over 1,000 startups around the world.

Brian also hosts (R)evolution - a popular online video series that examines technology, trends and best practices - and introduces viewers to the thought leaders who are blazing the trail. Guests have included Katie Couric, Mark Burnett, Shaq, Billy Corgan and Adrian Grenier. He is also host of "WTF: What's the Future" podcast and BrianSolisTV (now in Season 5).

susan solovic entrepreneurship speaker - Sweeney Speakers Listings

Susan Solovic

Small Business Expert and Best-selling Author of It’s Your Biz

 About

A woman of many talents, Susan Wilson Solovic is an award-winning serial entrepreneur, New York Times, Wall Street Journal, Amazon.com top 100 and USA Today best-selling author, media personality, sought-after keynote speaker and attorney.

An Internet pioneer, Solovic was the CEO and co-founder of one of the first video-based Internet sites, a company she grew from it’s infancy to a million dollar plus entity. In 2006, she accepted the Stevie Award (the Oscar’s of business) on behalf of the company for the Most Innovative Company under 100 employees; that same year the company was voted the Best Investment Opportunity at a Venture Forum in the Silicon Valley.

A media personality, Solovic is a former small business contributor for ABC News and hosted a syndicated radio program, It’s Your Biz. She appears regularly as a small business expert on Fox Business, Fox News, The Wall Street Journal’s “Lunch Break”, MSNBC, CNN, CNBC and many other stations across the country. She hosted her own PBS special called "Reinvent Yourself Now: Become Self-Reliant in an Unpredictable World." In addition to television and radio appearances, Solovic is a featured blogger on numerous sites, including Constant Contact, Entrepreneur, AT&T Business Circle and FoxBusiness.com.

Solovic was recently named in the Top 10 of both SAP’s “Top 51 Potential Human Influencers” and she consistently ranks in the top 5 of the “Top 100 Small Business Experts to Follow on Twitter.” She has written four best-selling books which have been translated into multiple languages.

Solovic received the Institute for Women’s Entrepreneurship Leader of Distinction Award, and she was the first recipient of AT&T’s Innovator of the Year Award for being a pioneer in a new industry. Additionally, she has won numerous awards for small business journalism including recognition from the SBA.

Solovic is a member of the Advisory Board for the John Cook School of Entrepreneurship at Saint Louis University where she also served as an adjunct professor on entrepreneurship in the MBA program. She served on the National Women’s Business Council, which counsels the President, Congress, and the SBA on issues affecting women business owners. She is a past board member of the Women’s Leadership Board at Harvard University, the Women Presidents’ Organization, Women Impacting Public Policy and the Institute for the Economic Development of Women. Currently, she is mentoring women entrepreneurs in Rwanda.

Solovic started her career as a news anchor and reporter. Her corporate career took her to the C-Suite level of a Fortune 100 company - becoming the first female executive in the company’s financial services division. She obtained a law degree from Saint Louis University and is Of Counsel with the firm Junge & Mele, LLP in New York City.

meg soper comedy speaker - Sweeney Speakers Listings

Meg Soper

Corporate Entertainer and Motivational Humorist who Speaks on Resilience and Teamwork

 About

Click Here to Watch Meg's Virtual Presentation

Meg Soper is a professional speaker and comedienne who combines a remarkable sense of humour with her unique perspective of life - to captivate her audience and provide them with a presentation filled with inspiration and entertainment. Across North America, Meg is highly sought after to energize events and inspire employees through keynote presentations, as an M.C., or through interactive workshops.

Meg has appeared as a keynote speaker and featured entertainer at conferences and corporate functions across North America and internationally. A veteran performer, she got her start at various comedy clubs across Canada, and over the years shared the stage with many leading comedy acts including Ray Romano and Ellen Degeneres.

With over 30 years experience in the health care industry and as a Registered Nurse in the Operating Room, she understands how your attitude affects those around you at home and in the workplace environment. Meg is co-author of the book, From the Stage to the Page - Life Lessons from Four Funny Ladies. She has appeared on the CBC Television Network, Women’s Television Network and Prime TV, as well as being featured in many radio programs and comedy festivals. Meg has a tremendous ability to connect with her audience and take every event to a higher level.

Her experiences as a staff nurse and operating room nurse - in major urban teaching hospitals and regional healthcare facilities - shaped her perspective. It taught her how humor can help us effectively deal with stressful situations in our personal and professional lives. Out of the pressure-packed environment of the hospital operating room and balancing two careers, Meg realized humor is extremely effective for dealing with stress and managing change.

And how better to motivate and entertain her audiences than through humor and inspiration? That’s why her unique brand of motivational comedy is referred to as “Humor with a Heart”. She inspires people to improve communication, deal with stress, and achieve better balance in their lives while establishing a healthy workplace and home life.

It all comes down to choices. We always have a choice about how we do our work, even if we don’t have a choice about the work itself. We choose the attitude we bring with us to work and to life, and the ability to decide whether any given day will be good or bad. If we have the ability to step back from a situation and see the humor in it, we quickly realize that life can be less stressful.

anders sorman nilsson innovation speaker - Sweeney Speakers Listings

Anders Sorman-Nilsson

Author of Thinque Funky, Speaks on Future Thinking, Innovation, and Generational Trends

 About

Anders Sorman-Nilsson is a reformed lawyer, and the founder and creative director of the Sydney and Stockholm based research company - Thinque. His unique global perspectives have been helping leaders, teams, and business owners in the USA, Europe, Asia and Australia make sense of and harness disruptive trends in
innovations, generations and
communications. His misfit insights have recently been manifested in his book Thinque Funky: Upgrade Your Thinking and amplified by endorsements via AFR Boss Magazine, Wired (UK), and Monocle. Anders is an expert on generational trends, thought leadership branding, and
innovation.

The current rapid pace of change in every industry means that we need to be constantly upgrading our personal, organisational and leadership software. The only way to make these upgrades is to understand how oncoming trends are likely to affect your organization, so you can act swiftly when the next tidal wave of information hits your shores. How would your company be different if your staff were inspired about change, rather than paralysed by it? Or if your leaders could raise performance to meet the oncoming generations, do more with less, and innovate their way into the future? Or better still, if you knew which trends were impacting your industry today and how to position your thinking favourably for the future?

Advising clients like Apple, MTV, Johnson & Johnson, Eli Lilly, SAP, McCann Erickson, CPA Australia, UTS Business School and Macquarie Bank on 'next practice', Anders' future thinking provides GPS directions for businesses, teams and leaders seeking to navigate a constantly shifting business landscape, and successfully enter a new decade of thinking.

nina sossamon pogue inspirational speaker - Sweeney Speakers Listings

Nina Sossamon-Pogue

Award-winning Television News Anchor, and Inspirational Speaker on Resilience, Overcoming Adversity & Dealing with Change

 About

Nina Sossamon-Pogue is a hyper-growth tech executive, USA Gymnast, and Emmy-winning television news anchor. She is a sought-after and respected keynote speaker on Resilience, Adversity, Change and Achievement - who expertly blends big data, current events and brain science research into an energetic multi-media stage performance. Nina helps organizations strengthen their workforce in this fast-paced, ever-changing world. Drawing on a dozen years as an executive in a high-growth software company, two decades in television news, and her early experiences as a world-class athlete - Nina is the ideal opening or closing keynote for your next corporate meeting or event.

Nina brings a wealth of experience and passion to everything she does - she inspires you to examine your future in a new way. With a proven framework to conquer adversity, she teaches you how to overcome challenges - of all sizes. This knowledge allows you to gain strength from each obstacle - on your own way to success.

Nina enjoyed success at some of the highest levels of sport, television and corporate America. She also endured painful public failures - and devastating life events. She is often asked how she managed to rebuild and reach even higher levels of success, after her lows. So, she developed a framework anyone can implement, to leverage adversity - and achieve success.

In each chapter of her life, Nina faced tremendous adversity, including an injury that ended her athletic career - and a very public lay off from her dream job. At the peak of her journalism career, Nina had to rebuild her life once again. After a devastating car accident, she found herself at the center of a story gripping the headlines. Amid darkness, Nina developed a proprietary model to harness adversity - and strengthen resilience.

Her first endeavour into writing garnered best-selling status - This is Not 'The End': Strategies to Get Through the Worst Chapters of Your Life (Difference Press, June, 2019). Nina shares her proven approach to handling life’s hardships - so you can control your own destiny. While today may be miserable, This Is Not the End helps you see that your life is not ruined - you’re just in a really horrible plot twist and better days are ahead.

willis sparks geopolitic speaker - Sweeney Speakers Listings

Willis Sparks

Director of Global Macro, Eurasia Group and Speaker on Geopolitics & Risk Management

 About

Willis Sparks is a thought leader on risks, opportunities, and trends created by current geopolitical conflicts and political developments in major emerging market countries, as well as on US politics and foreign policy. He works directly with Eurasia Group President Ian Bremmer on a variety of macro political risk projects.

Prior to joining Eurasia Group in 2005, Willis worked at the Council on Foreign Relations, where he wrote on transnational terrorism and US national security. He regularly gives speeches on market-moving trends in international politics for investor and corporate audiences in the US and abroad. Willis holds master's degrees in international affairs from Columbia University's School of International and Public Affairs, where he specialized in international security policy and the former Soviet Union, and from the Study of Political Science (Sciences Po) in Paris. He holds two bachelor's degrees from Brown University and is a graduate of the Juilliard School. In addition, Willis once worked as a stuntman at New York's Metropolitan Opera.

tommy spaulding leadership speaker - Sweeney Speakers Listings

Tommy Spaulding

Leadership consultant and speaker on driving success through communication and relationships.

 About

Tommy Spaulding is President of the Spaulding Companies Corporation, a national leadership development, speaking, training, consulting, and executive coaching organization. A world-renowned speaker on leadership, Tommy Spaulding has spoken to hundreds of organizations, associations, educational institutions, and corporations around the globe. His first book, It’s Not Just Who You Know :Transform Your Life and Your Organization by Turning Colleagues and Contacts into Lasting, Genuine Relationships, published by Random House in 2010, is a New York Times, Wall Street Journal and USA Today national bestseller.

Tommy’s new book, The Heart-Led Leader: How Living and Leading from the Heart Will Change Your Organization and Your Life, published by Penguin Random House in October, 2015 is a New York Times and #1 Wall Street Journal national bestseller. In The Heart-Led Leader, Spaulding discusses the 18 Inch Journey which is the distance from your head to your heart.

Spaulding rose to become the youngest president and CEO of the world-renowned leadership organization, Up with People (2005-2008). Up with People is a global education organization which aims to bring the world together through service and music. The unique combination of international travel, service learning, leadership development and performing arts offers students an unparalleled experience and a pathway to make a difference in the world, one community at a time.

In 2000, Tommy Spaulding founded Leader’s Challenge, which grew to become the largest high school civic and leadership program in the state of Colorado. He is also the founder & president of the National Leadership Academy, a leading national non-profit leadership development organization. Previously, Spaulding was the Business Partner Sales Manager at IBM/Lotus Development and a member of the Japan Exchange and Teaching (JET) program.

Spaulding received a BA in Political Science from East Carolina University (1992); an MBA from Bond University in Australia (1998), where he was a Rotary Ambassadorial Scholar; and an MA in Non- Profit Management from Regis University (2005). In 2007, Spaulding received an Honorary PhD in Humanities from the Art Institute of Colorado. In 2002, he received the Denver Business Journal’s “Forty under 40 Award.”

In 2006, Spaulding was awarded East Carolina University’s “Outstanding Alumni Award,” the highest distinction awarded to an alumnus of the university. In 2009, he was appointed the university’s first “Leader in Residence.” In September 2012, Spaulding was named by Meetings & Conventions Magazine as one of the Best Keynote Speakers in the nation.

robert spector customer speaker - Sweeney Speakers Listings

Robert Spector

Author of The Nordstrom Way, Leading Expert on Customer & Employee Experience

 About

Robert Spector is one of America’s leading experts on customer experience and employee experience.

He is author of the business book classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. BusinessWeek says, “For anyone looking to understand customer service at its best, this book bubbles with insights.” The all-new Third Edition is The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as “Top Business Book of 2017”.

Robert gives entertaining keynotes to a vast array of companies, organizations, trade associations, conventions, corporate retreats, governmental agencies, non-profits, and special meetings in 27 countries. His keynote sets the stage for creating, encouraging, and maintaining a superior customer experience built on a non-negotiable set of core cultural values. By steadfastly encouraging and employing those values, which are built on trust and respect, your organization will:

  • Cultivate a culture dedicated to customer experience excellence
  • Support, recognize and reward the achievements of the people on your teams
  • Improve communication and collaboration at every level
  • Generate a better ROI on leadership, mentoring, and employee-orientation programs
  • Earn the enduring loyalty of team members, customers, partners and vendors through trust and respect, which are the foundation of long-term relationships
  • Continually innovate and adapt in order to stay ahead of your competition
  • Encourage having fun and giving back to your community
  • Become the Nordstrom of your industry

He is included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World's Top 30 Customer Service Professionals” by Global Gurus Research.

His other books include Amazon.com: Get Big Fast - The Definitive Story of the Company, which has been translated into 18 languages, and The Mom & Pop Store: True Stories from the Heart of America, a memoir of practical customer service lessons learned working in his immigrant family’s butcher shop.

Robert contributes articles to many publications, including The New York Times and The Wall Street Journal. He is a guest on national and local television, radio and podcasts, and is quoted in publications throughout the world.

He is currently working on a new book, The Seattle Effect, which explains the customer-focused strategies of Seattle-based icons Nordstrom, Amazon, Starbucks, Costco, Boeing, Microsoft, REI, and Pearl Jam.

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Laura Stack

Productivity Expert, Speaker and Best-selling Author

 About

International Keynote Speaker and bestselling author of six books, Laura Stack, is an expert in Productivity and Performance. Her engaging personality,combined with nearly 25 years of experience helping organizations achieve RESULTS have made her one of the most sought after experts and keynote speakers in her field. Funny, engaging, and full of real life strategies that work, Laura will change mindsets and attitudes so your team can maximize its productivity. Increase market share. Strengthen performance. Foster better leaders. Increase sales. And get the job done right!

Laura has been featured in the New York Times, USA Today, the Wall Street Journal, Entrepreneur, and Forbes magazine and has been a spokesperson for Microsoft, Dannon, belVita, 3M, Skillsoft, Office Depot, Day-Timer, Fel-lowes, and Xerox. Her client list includes top Fortune 500 companies, including Starbucks, Wal-Mart, Aramark, Bank of America, GM, Wells Fargo, and Time Warner, plus government agencies such the United States Air Force Academy, the Census Bureau, the U.S. Senate, and even the IRS. Her books have been published and translated in over 20 countries. Her audiences Love her as much for her energy as they do the solutions she presents.

michelle stacy management speaker - Sweeney Speakers Listings

Michelle Stacy

Accomplished Senior Leader & Speaker on Consumer Businesses

 About

Michelle Stacy is a senior leader with the consistent ability to run and scale businesses, and a commitment to creating world class cultures by developing and articulating a clear vision that ignites the organization to deliver innovation, drives P&L focused top line growth, and builds powerful global brand franchises. She creates forward thinking vision and executable plans that have driven strong growth at Gillette, P&G and Keurig by leveraging the combination of new product innovation, acquisition, ecommerce/social media, brand building, and overall excellence in marketing and sales execution. Of tremendous value has been her operational expertise across all functional areas including manufacturing, R&D, procurement, distribution and IT, and her ability to create a positive and focused culture that delivers both financial results and a commitment to a higher purpose.

Michelle is currently on the Board of Directors of iRobot Corp, Tervis Tumbler Company and Young Innovations Inc.; a Director Advisor to The Cambridge Group (a AC Nielson Company); the Expert in Resident at the Harvard Innovation Lab and is a professional speaker on leadership, innovation and Women’s Leadership.

In her previous position, Michelle was President of KEURIG, INC., a $2 billion division of Keurig Green Mountain [NASDAQ: GMCR], where she had full P&L leadership with direct reports in all functional areas, and directed marketing and operations of all products across all sales channels, including management of the business partnership network. During her five year tenure, Keurig's single serve coffee system grew from 2+ to 16+ Million installed households delivering a CAGR of 61% in net sales and 74% in operating income and propelling total GMCR sales from $493 million in revenue in 2008 to $4.3 Billion revenue for FY 2013. Her commitment to leadership, sustainability, and culture resulted in Keurig being elected to the top 10 places to work in Massachusetts two times.

Prior to joining Keurig, Michelle had a successful 25 year career with GILLETTE including the PROCTER & GAMBLE acquisition of Gillette in 2005. In her last role at P&G, she was Vice President & General Manager Global Profession - Oral Care where she directed the Global Professional activities for the Crest and Oral-B brands, led 700 people in 70+ countries, oversaw $220MM in net sales, delivered over $20MM in cost reduction and integration efficiency, and created a highly efficient global organization structure. Her previous positions at Gillette included Vice President, Global Business Management-Oral-B, Profession and Kids Oral Care, leading the global management and development of the kids business and the B2B Professional business; and Vice President, Global Business Management – Manual Oral Care, overseeing global business planning focused on product development and international market expansion including the launch of Oral-B Pulsar.

Previous leadership roles at Gillette included Vice President, Global Business Management-Stationery Products Division at Parker & Waterman, providing global general management and new product innovation, and participating in the divestiture team negotiating the Rubbermaid acquisition in 2000; Vice President of Marketing, Grooming and Personal Care with net sales >$1.4 Billion, including the Launch of Gillette Mach3 in the USA.

Michelle started her career in product management at CLAIROL and RICHARDSON-VICKS. She received her Masters in Management from J. L. Kellogg Graduate School of Management at Northwestern University, her B.S. from Dartmouth College.

natalie stavas motivational speaker - Sweeney Speakers Listings

Dr. Natalie Stavas

Harvard Physician, Mentor, Runner, International Humanitarian; Runner Turned First Responder in the 2013 Boston Marathon Bombing

 About

Dr. Natalie Stavas shares her inspiring story as she takes you back to April 15, 2013 - when approaching the finish line of her fifth Boston marathon - just blocks away heard explosions, and she ran towards them. Arriving at the scene she went to work administering CPR, applying tourniquets, and triaging the wounded.

What led her to make that fateful decision to run into a terrorist attack? An expert on chaos, Natalie Stavas attacks every obstacle with the same attitude: “You run towards that which you fear, that which challenges you, that which is oppositional.” Running toward chaos actually makes chaos more manageable.

Following these actions President Barack Obama, Katie Couric, and Anderson Cooper honored Natalie for her role as a first responder. Improper Bostonian magazine named Dr. Stavas one of “Boston’s Best" and The Boston Globe awarded her with “2013 Bostonian of the Year” - an honor bestowed upon those that shape the biggest story of the year in a remarkable way.

After the bombings Dr. Stavas was so motivated that she increased her efforts in preventing childhood violence and improving the health of urban communities. She is a mentor for Sole Train - a non-profit organization guiding inner-city youth on a path towards their full potential through running. She is also the Medical Advisor for the Appalachian Mountain Club, helping improve the health of children by getting them outside.

Dr. Stavas’ work goes beyond borders - traveling to Haiti throughout the year, she provides medical care to children and helps strengthen the fragile medical infrastructure. A documentary featuring this work as a medical pioneer premiered at the 2014 South by Southwest film festival.

Dr. Stavas has written for multiple outlets including the Huffington Post, the Center for Disease Control, Self Magazine and the Medical Bag.

She has been featured in Runners World, The New York Times, LA Times, The Boston Globe, The New Yorker, Time and People Magazine. Described as a healer, educator, and community leader she received the 2012 Change Maker award from The Boston Foundation.

Dr. Natalie Stavas is currently a physician at The Children’s Hospital of Philadelphia. Trained and educated at Harvard University, Natalie’s area of experience is in childhood trauma, decreasing youth violence and researching how we can better protect and serve high-risk children.

She is pursuing fellowship training in Child Protection pediatrics and obtaining a Masters in Health Science and Public Policy at The University of Pennsylvania. She was recently named The Wellbeing/Work-Life Integration Specialist for the Department of Pediatrics at the Children's Hospital of Philadelphia.

Keep an eye out for her upcoming book, Sole to Soul, about the transformative power that running has on high-risk youth, a simple solution to the complicated problem of childhood poverty and violence.

michael staver leadership speaker - Sweeney Speakers Listings

Mike Staver

Published Author, Leadership Expert and The Architect of Training Magazine’s #1 Training Program in the World

 About

Mike Staver is an expert on leadership. You, like most people, hear a lot about leadership. You get to see examples of it (or the lack of it) - every day from the news to politics to your community, family and work. What is leadership? What is a leader’s primary job? How do leaders lead in a way that gets results while creating a great place to work? Sifting through the theory, information and experience of leadership is what coach and leadership expert Mike Staver has dedicated the last 30+ years to. A preferred tagline of Mike's, to leverage his clients in progressive development is - "Build Culture; Develop Your People; Grow Your Business."

Unlike many coaches and speakers - Mike takes noisy, often complex, leadership content and makes it immediately useful, digestible and entertaining. That combination has influenced over 200,000 people in ways that not only transforms thinking and action - but improves results. His counter-intuitive perspective and his story telling style combined with an entertaining delivery - makes the often challenging realities of work and life easier to absorb, hear and adjust to.

In his busy coaching practice, Mike encourages people to carefully and fully examine how their leadership is deeply personal and completely attainable if they are focussed and aware of who they are, what they believe - and how they influence (or should influence) others. His message is grounded in the belief that leadership is about influence - regardless of position, title or power. Understanding and applying that increases performance quickly and thoroughly.

Companies like Federal Express, Miracle Ear, Leading Real Estate Companies of the World, Mayo Clinic, Allstate - and many more have repeatedly invited him to contribute to the development of their leaders.

Mike has a bachelor’s degree in Business Administration, a Masters in Counseling Psychology - and is a Certified Speaking Professional. He has conducted industry-specific research on the traits that make leaders thrive - and has had those findings built into a one of a kind national leadership certification. Some of Mike's work was recently ranked #1 by Training Magazine on their 2018 Training Top 125 list, which recognizes organizations with the most successful learning and development programs in the world.

There’s more, but frankly…. while all of that took a lot of work - the real work has been hard earned over the last 30 years in the trenches of businesses from health care to high-end security and guiding clients through a multitude of business struggles. Mike has seen it all - has taken those experiences and used them to help others build better lives and careers.

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Scott Steinberg

About Scott Steinberg – Business Strategist & Technology Futurist

 About

Hailed as The Master of Innovation by Fortune magazine, and World’s Leading Business Strategist, award-winning strategic consultant, trends expert, and professional speaker Scott Steinberg is a bestselling expert on leadership, change + innovation. A go-to resource for C-level leaders, he has served as a source of thought leadership, insight, and consulting for over 1000 leading brands, and advised on household-name products found in 100+ million homes.

One of America's top futurists (per the BBC); the author of Make Change Work For You and Millennial Marketing; and among today's top business strategy + leadership training providers, the Fortune 500 calls him a "defining figure in business + technology" and "top trendsetter to follow."

A strategic adviser to CEOs and four-star generals, firms like IBM, PwC, and the US Dept. of Defense regularly seek his insight. As the CEO of BIZDEV: The International Association for Business Development and Strategic Partnerships, and management consulting + market research firm FutureProof Strategies, he helps partners stay one step ahead of emerging trends – and drive growth around them.

One of the world's 150 most influential keynote speakers + futurists, and today’s #1 generations expert and technology expert (per Google), he offers breakouts, workshops, and speeches at meetings/events, and has consulted on dozens of industry-leading solutions. A noted content strategy, social media + communications expert, his eye for business analysis has also led to work as an insider for 600+ media outlets from CNN to The Today Show. From Dell to MTV, he’s worked with many top brands to drive success. An expert witness + board member who advises C-level leaders, attorneys + investors, he also offers sales and media training, and hosts many executive summits.

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Curt Steinhorst

Speaker on Strategic Communications

 About

Click Here to Watch Curt's Virtual Presentation

Curt Steinhorst is the bestselling author of Can I Have Your Attention? Inspiring Better Work Habits, Focusing Your Team, and Getting Stuff Done in the Constantly Connected Workplace. He is on a mission to rescue us from our distracted selves. After years studying the impact of tech on human behavior, Curt founded Focuswise, a consultancy that equips organizations to overcome the distinct challenges of the constantly-connected workplace.

Diagnosed with ADD as a child, Curt knows intimately the challenges companies face to keep the attention of today’s distracted workforce and customer. He has coached executives, TV personalities, and well-known professional athletes on how to effectively communicate and create focus when they speak to audiences, lead their employees, and engage their customers.

Curt’s unique insight and entertaining speaking style has captured the attention of audiences worldwide. He speaks more than seventy-five times a year to organizations that include everyone from global leadership associations and nonprofits to Fortune 100 companies.

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David Stillman

Acclaimed Author and Speaker on Communication & Generational Differences in the Workplace

 About

David Stillman is not new to the generational conversation. For over twenty years he has been called on by business leaders, politicians and the media to share his expertise on how best to bridge generational gaps. David has been commenting on the generation in the media for CNN, CNBC, and the TODAY Show as well as NPR and in Fast Company, The New York Times, USA Today, and The Wall Street Journal.

David's creative communications work has earned him numerous accolades - including gold medals at the NY Film Festival, the much-coveted CLIO Award, and most recently was named as one of 200 People to Watch by the Business Journal as well as one of the Power50 in the state of MN.

In addition to being an internationally acclaimed speaker on the generations, David is also the co-author of two best-selling books including When Generations Collide and The M-Factor: How the Millennial Generation Is Rocking the Workplace. David’s latest book Gen Z @ Work published by HarperCollins - describes the seven key traits of Gen Z. He coauthored this book with his Gen Z son, Jonah.

Diane Sawyer from ABC said it best - “David will help you see the world through the eyes of a different generation.”

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Jonah Stillman

Gen Zer, Gen Z Guru, Entrepreneur, and Speaker on Gen Z as a Consumer and in the Workplace

 About

Jonah Stillman graduated from high school in 2017 and is pursuing life as an entrepreneur. Growing up, for 10-years Jonah competed on the national U.S. circuit in snowboarding. He was ranked in the top 5 in the U.S. before hanging up his helmet - to pursue working with his Dad in the generational field.

Jonah and a team of peers conducted one of the first national surveys about Gen Z’s workplace attitudes. The eye-opening results ignited Jonah’s interest in keeping the dialogue going. After growing up watching his dad, David be the voice of his generation - Jonah is excited to be a voice of Gen Z. Together, they published Gen Z @ Work, published by HarperCollins - it describes the seven key traits of Gen Z.

He is the youngest speaker on the circuit - and has already shared his insights on Gen Z with CNBC, MSNBC, and CBS and was recently featured in Fast Company, TIME, INC, Forbes and the NY Times.

Success Magazine voted David and Jonah in the top 25 most influential speakers and authors for 2018.

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Dr. Paul Stoltz

Motivational speaker on change, adversity and resilience.

 About

Dr. Paul G. Stoltz is considered the world’s leading authority on the integration and application of grit and resilience. He is author of four international bestselling books on the subject—printed in 14 languages—was voted by HR Magazine as “One of the Top 10 most influential global thinkers,” and by Executive Excellence as “One of the 100 Most Influential Thinkers of Our Time.” His newest book, GRIT—The New Science of What it Takes to Persevere, Flourish, Succeed is available now, in which he pioneers the first construct for growing both the quantity and quality of one’s GRIT.

Dr. Stoltz guest lectures at MIT, where his GRIT-related methods and assessments are used to equip tomorrow’s entrepreneurs. Dr. Stoltz has also been a member of Stanford University’s Distinguished Leaders Lecture Series, was selected as the Millennial Thinker for Singapore, “Thought Leader of the Year” in Hong Kong, and is a top-rated international faculty member for the Young Presidents’ Organization.

He has also guest lectured for Cornell, Carnegie Mellon, and the Harvard Business School Executive Education program. HBS incorporates Dr. Stoltz’s AQ (Adversity Quotient) theory and methods into its prestigious executive development and MBA programs. Dr. Stoltz has been a featured blogger and author for the Harvard Business Review and Psychology Today.

Today, GRIT™ and AQ® are the most widely adopted methods of their kind in the world for measurably enhancing one’s resilience, agility, and GRIT—currently in use by industry-leading companies, top institutions, and many governments in 63 countries across the globe.

Dr. Stoltz is frequently featured in the world’s top media. Examples include the major news shows CNN, CNBC, ABC, Sky News, Business News Network, NBC Nightly News, Public Broadcast Service (PBS), as well as the biggest daytime shows such as the Today Show, and Oprah. You will also find Dr. Stoltz quoted in the major press, worldwide, including Wall Street Journal, Harvard Management Update, Investor’s Business Daily, Yahoo! Finance, Asia 21, Inc., Washington Post, Los Angeles Times, Singapore Straits Times, The Australian Financial Review, Success Magazine, Entrepreneur Magazine, Boss Magazine, The Drucker Foundation’s prestigious Leader to Leader and other publications.

Dr. Stoltz founded PEAK Learning, Inc. in 1987. PEAK is a leading global research and consulting firm, through which he coaches, consults, teaches, and collaborates with top leaders, thinkers, and influencers within a broad range of organizations from start-ups and NGO’s to the Fortune 50 on six continents.

As a highly sought-after thought leader, presenter, and teacher, Dr. Stoltz combines inspiration and humor with application and substance, delivering a compelling and practical message to audiences of 10 to 10,000 people, including some of the largest venues in the world.

As Director of the Global Resilience and GRIT Institutes, Dr. Stoltz oversees a research agenda in 29 countries dedicated to exploring, expanding, and advancing the applications of AQ and GRIT to strengthen people and their organizations. His research partners have included top thinkers at Yale, Stanford, Cornell, Harvard, and more than a dozen universities overseas.

Dr. Stoltz received his bachelor’s degree in Organizational Communication and Economics from the University of California, as well as his business and social sciences interdisciplinary master’s and Ph.D. from the University of Minnesota. PEAK Learning’s international headquarters is situated in the coastal mountains of San Luis Obispo, California, where Dr. Stoltz resides with his family, who were honored by USA Today as “America’s Most Creative Family.”

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Nikki Stone

Olympic Gold Medalist & Expert on World-Class Performance

 About

Powerful, Inspiring, Engaging, Influential...all describe one of today's top inspirational speakers Nikki Stone. She shares specific skills to show everyone how to be a champion.

Nikki came back from a serious a spinal injury to win America’s first Olympic gold medal in aerial skiing, Nikki can fully relate to the pain, risks and challenges many businesses, organizations and individuals are continually faced with on a daily basis and perform under pressure in key moments, Nikki shares how to develop unmatched concentration skills that business individuals need to access increased output and proficiency and improve the bottom line.

As an author, inspirational speaker and sports psychologist, Nikki has proven and mastered the process and tools needed for success in unpredictable situations. She shares the hands-on activities she developed as an Olympic Gold Medalist and in training Olympic medalists.  Attendees continually communicate what a unique approach she has formed to help guests find their own successes.

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STRATFOR Global Intelligence

Leading Geopolitical Intelligence Platform & Publisher

 About

As the world’s leading geopolitical intelligence platform, Stratfor brings global events into valuable perspective, empowering businesses, governments and individuals to more confidently navigate their way through an increasingly complex international environment. Founded on the principle that transformative world events are not random, but are in fact predictable, Stratfor analyses and forecasts reveal the underlying significance and future implications of emerging developments.

Stratfor develops comprehensive, independent and unbiased analyses by examining global events through the lens of geopolitics and our proprietary methodology. That allows us to interpret the significance of today’s global events, cut through the noise, inform decision-making and develop a more accurate view of the future.

In 1996, a small group of political scientists and entrepreneurs decided to move their project, The Center for Geopolitical Studies at Louisiana State University, into the private sector. They traded Baton Rouge for Austin, Texas, an emerging center for innovation, and formed Stratfor around the idea that geopolitical analysis and accurate forecasting of global trends would be valuable to individuals and organizations seeking clarity and informed insight in today’s increasingly complicated international environment.

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Sasha Strauss

Strategic Brand Manager, Award-winning Global Brand Builder & Consultant

 About

Sasha Strauss speaks from two decades of experience in brand strategy and brand development for corporations, nonprofit organizations, philanthropies and universities. His unique and proven perspective on how brands should be built and communicated is the foundation for his educational pedagogy and Innovation Protocol’s approach to brand development.

In addition to teaching graduate brand strategy and marketing courses as USC and UCLA, Sasha is a trusted keynote speaker for companies like Google, Nestle, LEGO and American Express. His ability to inculcate brand truth is the reason NPR, Forbes and The Wall Street Journal seek his perspective as a brand authority on topics related to market dynamics, culture, and innovation.

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Kelly Swanson

Award-Winning Storyteller, Comedian, Motivational Speaker

 About

Kelly Swanson is a nationally known award-winning storyteller, comedian, motivational speaker, author of Who Hijacked My Fairy Tale? How to hang on to humor when life doesn't go the way you planned and creator of Pride's Hollow, with its cast of characters who have charmed audiences from coast to coast. She writes programs and shows for business audiences, women's conferences, associations, corporations, general audiences, non-profits, and faith-based groups.

She has been described by Our State Magazine as one of North Carolina's funniest women. She uses hilarious comedy, powerful stories, and a wacky cast of southern characters to make people laugh, remind them of their value, and show them how to stand up and stick out in their lives, businesses, and communities by learning how to motivate themselves and others. Her shows have delighted audiences from coast to coast, from board rooms to cruise ships.

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Rohit Talwar

Leading Global Futurist, Speaker, Author and CEO of Fast Future

 About

Rohit Talwar is a global futurist, award-winning and thought provoking speaker, strategic advisor, author, entrepreneur, and the CEO of Fast Future. He delivers keynote speeches, executive education, consultancy, research, and future-focused leadership mentoring to clients internationally. He helps clients understand the key future factors driving innovation, growth and disruptive change. He works with major corporations, governments, professional services, investors, associations, business schools, and NGOs - to help them anticipate, prepare for and create the future. He has delivered over 1,500 keynote speeches and executive workshops in 70+ countries on six continents.

Rohit leads Fast Future Publishing - delivering a series of multi-contributor books exploring the emerging future. He is the co-author of Designing Your Future, lead editor and a contributing author for The Future of Business, and editor of Technology vs. Humanity. He is also a co-editor and contributor for the recently published Beyond Genuine Stupidity - Ensuring AI Serves Humanity, and The Future Reinvented - Reimagining Life, Society, and Business. He is also working on two forthcoming books: Unleashing Human Potential - The Future of AI in Business, and 50:50 - Scenarios for the Next 50 Years.

His new book Aftershocks and Opportunities – Scenarios for a Post-Pandemic Future published on June 1st, 2020 draws on contributions from 25 thought leaders around the world to explore the emerging possibilities and risks and the resulting critical actions required to navigate our way out of the current health crisis and economic disruption.
Rohit delivers fully researched and completely customised presentations for each keynote, and has the audience spellbound with his story of ending up on Interpol’s most wanted list due to identity theft. He has undertaken a wide range of foresight research studies for clients as diverse as the UK Government, Heathrow Airport, Amadeus, and the European Commission

Rohit’s primary objective is to support clients in exploring and shaping the emerging future - putting people at the center of the agenda. He helps clients understand the key future factors driving innovation, growth and disruptive change. Rohit highlights the new thinking and business models being enabled by exponential technologies such as AI, blockchain, and hyperconnectivity and uses case studies to demonstrate how firms across sectors are reinventing themselves in the era of smart machines. He then explores the mindset shifts and leadership capabilities required to compete in the emerging future. Finally, he demonstrates how to harness the next waves of innovation to unleash human potential and ensure a very human future for our organisations.

Rohit has delivered keynote speeches around the world and for clients across the globe. Example clients include 3M, Abu Dhabi Tourism Authority, American Express, Barclays, Bayer, BP, Citi, Deloitte, DeutscheBank, Dubai Chamber of Commerce and Industry, EE, Emaar, Emirates, Etisalat, EY, GE, Generali, IBM, Intel, KPMG, Latham and Watkins, Linklaters, Microsoft, Nokia, Norton Rose Fulbright, Novartis, O2, Orange, PWC, Pepsi, SAP, Sara Lee, Tata, The Singapore Government, The World Government Summit 2016 (UAE), and Twofour54.

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Marilyn Tam

Author and Speaker on Leadership, Productivity, and Diversity

 About

Marilyn Tam, Ph.D. is a Speaker, best selling Author, Consultant, Board Certified Executive/Corporate Coach, CEO of Marilyn Tam & Co. and Founder and Executive Director of Us Foundation. She was formerly the CEO of Aveda Corp., President of Reebok Apparel and Retail Group, Vice President of Nike Inc. and also a successful entrepreneur who has built four companies.

Inc Magazine ranks her as one of the top 100 Leadership Speakers in the world. She has been selected as one of the Top 10 inspirational business speakers by one of the best professional speakers bureaus. Brand Channel lists her as one of the four most prominent names in Ethical Business globally. Marilyn is a contributing writer to Thrive Global/Medium on how to live a successful, happy, healthy and dynamically balanced life.

Her life is an inspiring example of what can be achieved if one followed their dreams. She grew up as an abused and neglected child in Hong Kong. She left home as a teen to come to America alone. Following her life mission, she achieved international business and humanitarian success.

Marilyn is now speaks, facilitates workshops and consults with corporations, organizations and people to achieve greater success and happiness. She helps people and organizations find and fulfill their life purpose, and provide them with the principles and actions steps to take them their goals. Her NPR (Net Promoter Score) from her clients, the industry standard for measuring customer satisfaction, is among the highest rated of all speakers.

Marilyn was recognized as one of the Top 30 Female Entrepreneurs in the USA by Fempreneur magazine. Jack Canfield detailed her work in his book on the strategies for success, “The Success Principles”.

Among her numerous recognition and awards is the Artemis Award from the Greek Government and Euro-American Women's Council, with her image on a Greek postage stamp. Marilyn is featured in many documentary movies including GLOW Project, The Compass, Tapping the Source, and FEMME for her accomplishments and inner wisdom.

Marilyn’s book, “The Happiness Choice”, was the top 3 most read book by businesses according to the leading business book supplier. The book won the Silver Medal of the Global eBook Awards. The book shows how and why happiness is crucial for business productivity and success, and for your physical, emotional, spiritual and financial health.

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Nick Tasler

#1 Best-selling Author and Speaker on Leading Change

 About

Click Here to Watch Nick's Virtual Presentation

Nick Tasler is an internationally acclaimed thought leader, organizational psychologist and the #1 best-selling author of four counter-intuitive books on the art and science of making decisions and leading change.

Nick is a Leadership Columnist for the Harvard Business Review, a guest lecturer at the Wharton School and his research and insights have been featured by The New York Times, Bloomberg BusinessWeek, NPR, BBC, NBC, CBS and other leading media outlets around the world.

Over the last 20 years as a management consultant at Accenture, the head of R&D at the think tank TalentSmart, and now as the CEO and founder of Decision Pulse, Nick has been inspiring thousands of teams and leaders from the shop-floor to the C-suites - to create faster, nimbler, and more profitable organizations. By helping them react to change more strategically and decisively, Nick’s original insights and dynamic style have benefited the world’s most respected organizations ranging from General Electric and JP Morgan Chase to Microsoft, Wells Fargo, UnitedHealth Group, Yale University and many more. Nomadic by nature, Nick and his wife and their four kids live in…lots of places. Sometimes Minnesota. Sometimes Florida. Currently, Puerto Rico.

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James Taylor

Award-Winning Entrepreneur, Author, Inspiring Keynote Speaker on a Global Mission to Unlock Creativity, Increase Productivity, and Accelerate Innovation

 About

James Taylor M.B.A. F.R.S.A. - who started his career managing high profile rock stars - is now an in-demand keynote speaker and internationally recognized leader in business creativityinnovation, and artificial intelligence he is passionate about delivering experiences on stage that inspire, educate, and entertain audience. For over 20 years, he has been advising CEO’s, entrepreneurs, educators, governments and leaders from Silicon Valley to Singapore on how to build innovative organizations, unlock creative potential, and increase productivity.

As the founder of C.SCHOOL™ and the host of multiple global summits he has personally interviewed over 500 of the world’s leading creative minds including Silicon Valley tech CEO’s, New York Times bestselling authors, and AI pioneers. Hundreds of thousands of people in over 120 countries have learned about creativity and innovation through his online courses, videos, media interviews and keynote speeches.

He has spoken at conferences across North America, Europe, South America, Asia, and the Middle East. Recognized as an inspiring speaker in his industry he has given keynotes at conferences for the National Speakers Association, Professional Speakers Association, Asia Professional Speakers, and Meeting Professionals International (MPI).

His clients have included Fortune Global 500 companies, government policy makers, industry associations, and he was recently the subject of a 30 minute BBC documentary about his life and work. He was awarded the S.D. Southern Prize from Canadian energy services company ATCO, and named 'ONTRApreneur of the Year’ from U.S. business and marketing automation leaders ONTRAPORT.

James is also a Fellow of the Royal Society of the Arts (F.R.S.A.) whose Fellows have included global innovators and leaders including President Benjamin Franklin, Sir Tim Berners-Lee, Bob Dylan, Adam Smith, Nelson Mandela and Professor Stephen Hawking.

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Hamish Taylor

Award-winning CEO and Global Keynote Speaker on Entrenching the Customer in the Heart of All Activities by Creating The Customer Promise

 About

Hamish Taylor has a CV that the Times describes as “takes some beating.” His energetic, thought-provoking and humorous keynotes are based on a rare combination of real stories - and a fantastic ability to inspire audiences with tailored advice and practical tools. Regularly featured in broadcast media, today Hamish acts as an advisor to some of the world’s largest companies (and even Governments) - assisting with specific innovation projects, customer focus and/or people leadership.

Hamish is an award-winning CEO whose career has taken him from the international consumer goods giant Procter & Gamble, consultancy firm Price Waterhouse and British Airways - to become CEO of the channel tunnel railway Eurostar, and then CEO of Sainsbury’s Bank… all before he was 40! In all cases, he left behind a record of significant business growth triggered by a willingness to challenge the normal way of doing things - so much so that his advice and assistance is now sought by organizations all over the world in many different industries.

As the self appointed “chief dumming down officer” in each of his roles, his approach is simple - but highly effective in delivering breakthroughs.

  • The first thing that has to change is the way you look at your customers (both internal and external) - if you look at your customers the same way, you will get the same answers and keep doing the same things
  • Secondly, you need to use your customer insights to create a new leadership tool - a simple “customer promise” as a platform for ALL future activity that puts customer benefit at the heart. Your customer doesn’t care about what you do, but about how they benefit as a result of what you do - so use this as your key purpose
  • Thirdly, you must look to other environments and industries if you want breakthrough ideas - for product, service, process, leadership and much more. The Inspired Leaders Network dubbed Hamish the “Master thief” due to his track record in this area
  • Concentrate your major energy on changing the way you engage with the team that will deliver the customer promise

Hamish’s keynotes will demonstrate the major breakthroughs that can be achieved by changing your approach. Hamish’s message can be tailored to a variety of topics and levels within an organization.

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