Powerful Motivator and Humourist, Author, Educator, Licensed Counselor and Consultant.
Connie Podesta is a game-changing, idea-generating ball of fire whose rare blend of humour, substance, style and personality have made her one of the most memorable, in-demand speakers in the world today. Topics on sales, leadership, change, life balance and success. And (what we all probably could use now and then) - a Comedienne.
Twenty-five years. Two million people. 1,000 organizations. Hall of Fame speaker. Award-winning author. Seven books. Former Radio/TV personality. Comedienne. Human Relations Expert. Therapist for 30 years - all of this wrapped up in one amazing woman, Connie Podesta!
She is the Founder of Hello Fears, a social movement empowering millions to step outside of the comfort zone and tap into their full potential. She has spoken at TEDx, Google, INBOUND, Facebook, ESPN, Netflix, Procter and Gamble, Microsoft, Toyota, World Domination Summit, Festival of Media Global, and many more.
In April 2015, Michelle embarked on a 100-day project that would change the course of her life. Born to a family of Holocaust survivors, Michelle was accustomed to living with fear. But when she moved to New York, she quickly realized that the “big apple” was not for the fearful. In order to rewrite her definition of fear and change her approach to life, Michelle decided to face 100 of her fears in a period of 100 days, uploading every experience to Youtube sharing them with the world.
At around day 40, the project was discovered by the media, becoming a viral phenomenon. Her work has been featured on CBS, CNN, Huffington Post, Buzzfeed, Fox News, Telemundo, Glamour, Elle, The Rachael Ray Show, Refinery29, and Daily Mail among many others. Celebrities such as Ashton Kutcher, Sofia Vergara, Zoey Deschanel, Lil Wayne and George Takei also shared Michelle’s project, generating millions of views.
In 2017 Michelle started speaking to the younger generation. Since then, she has empowered over 20,000 students at schools and universities around the world to live with courage, find their authenticity and embrace their growth paths.
Peak performance speaker, Olympic skier and best-selling author.
Vince Poscente, one of the most in-demand speakers today, is an expert on resiliency - the ability to overcome challenges and motivate to bounce back even stronger than ever before. His client list includes top organizations with one thing in common: they understand that success is not just about reaching your goals and getting what you want. There also has to be an intent to handle set-backs and overcome obstacles and end up smarter, stronger and more focused than ever before, Vince knows first-hand the power that attitude, determination and innovation play in your future success -- especially when life doesn’t go as planned.
Vince has two signature keynotes where the first half of his life he went downhill. The second half he goes up. First, Full Speed Ahead reveals the formula for big goals in short order with his story of recreational skier to Olympics in just four short years. Second, Become a Local Hero, outlines the qualities of everyday heroes using the backdrop of ten years of leading Heroes Climb expeditions in the Himalayas. In both cases audiences experience the way to bounce back and find another path. Another solution. Another way to achieve extraordinary outcomes. Vince is a New York Times Best Selling author. Hall of Fame Speaker in the USA and Canada. Award winning business owner. Expedition leader.
So, what are your teams’ obstacles? The economy? Competition? Negative attitudes? Lower productivity? And the list goes on.
Vince is the #1 go-to guy for taking a team and teaching them how to lead better. Produce more. Sell more. And move past the obstacles and into a mental space that creates the kind of success you and your team want and deserve.
This is NOT Vince just telling his story. Because everybody has a story. This is about Vince sharing strategies and solutions that will definitely change how your team handles crisis. Problems. Competition. And change. Without understanding resiliency and the absolute importance it plays on everything and everyone - your team will not have the skills they need to overcome the things that will inevitably stand in their way.
Change, health, motivation and work-life balance keynote speaker.
Dr. David Posen was a family physician for 17 years before devoting his time exclusively to stress management, lifestyle counseling and psychotherapy in 1985.
As both a keynote speaker and seminar presenter, David has spoken widely to education, government, business and professional groups across North America. His clients have included Warner Bros., University of Michigan, Chevron, Verizon, American Express, Ontario Crown Attorneys Association, University of California, Allstate Insurance, Hydro One, State Farm, Rogers Communications, Pfizer, Kraft, Hilton Hotels, US Foodservice, London Life, Dun & Bradstreet (D & B), Microsoft, University of Florida Athletic Association, BC Association of Broadcasters, Canadian Home Builders Association, McKinsey, Ernst & Young, City of Hamilton, CIBC, IBM, Mohawk College, Ontario Government Centre for Leadership, Citizenship & Immigration Canada, Shoppers Drug Mart and the Million Dollar Round Table. His areas of expertise include Stress Mastery, Work-Life Balance, Workplace Stress and Mastering Change.
David is the best-selling author of four books, Always Change A Losing Game, Staying A Float When The Water Gets Rough, The Little Book Of Stress Relief (translated into seven languages) and Is Work Killing You? which was profiled in USA Today, Wall Street Journal, Publishers Weekly, The Globe and Mail & Winnipeg Free Press. His fifth book, Authenticity, is due out in January, 2018. His magazine articles have appeared in Canadian Living and Readers Digest as well as several medical journals. He wrote a weekly column on stress and lifestyle management for a year on the popular website www.canoe.ca. David has appeared many times on TV and radio across Canada and has been quoted in many leading U.S. media outlets such as US News & World Report, People, Huffington Post, Men’s Fitness, Women’s Health, Redbook and McCall’s,
Married with two adult children, David lives and works in Oakville, Ontario. In addition to his busy schedule of seeing patients, writing and public speaking, he is an avid reader, musician, baseball and tennis player. He played trombone in the Oakville Symphony Orchestra for nine years and now plays in the Oakville Wind Orchestra.
Cheryl Pounder brings her high energy and effervescent personality to each and every event, large or small. With her warmth and friendliness, Cheryl immediately makes guests feel like they have a new friend. For fundraising events, Cheryl encourages giving and supports the cause with inspirational personal stories. With galas and award presentations, Cheryl is professional, yet down to earth. There’s never a dull moment with Cheryl. With her experience as a sports commentator, radio host and motivational keynote speaker, Cheryl keeps the energy moving while focusing on the goal of the event she’s at.
Success in one field doesn’t necessarily translate to another area. In the case of former Canadian Women’s hockey player, Cheryl Pounder, who has made the transition from ice to stage, the move has been a triumph.
In the sports world where accomplishments are measured by medals and titles, there aren’t many who can claim a list of achievements as glowing as Cheryl’s.
Her run of success began early in the 1990s when her ice hockey team won the Under-18 Canadian National championship. In 1994, she won Gold for the first time at the 1994 IIHF World Women’s Hockey Championship, and during her illustrious career with the National Women’s team, Cheryl won two Olympic Gold medals (2002 and 2006) and was crowned IIHF World Champion six times.
The shining on-ice achievements aside, it’s been Cheryl’s varied experiences on international stages that have made her an in-demand speaker, with keynote clients such as Tim Hortons, Maple Leaf Foods, CIBC, TD Bank, Manulife, Women in Leadership Groups, Girl Guides of Canada, Western-Ivey-Executive MBA and the City of Toronto, to name a few. She believes that her approach, one that is interactive, passionate and positive, has a lot to do with her ability to cross over to diverse audiences.
“When I speak to people, I want them to connect with material that they can identify with, that stimulates a thought process,” she says.
For Cheryl, everything is rooted in self-confidence, something that was instilled in her as a child. ”My family had a huge impact on my personal goals as an athlete. My grandfather was the GM of the Montreal Junior Canadiens and my grandmother was a prominent softball player in the 1940’s. Along with my parents, they taught me to ‘believe’, ‘finish something you start’, and persevere through adversity.” Adversity can be a learning experience and according to Cheryl, “It is important that we learn not only from our successes but also from our failures. Change is the key to ultimately staying on the path toward excellence.”
It is all part of a journey that we must be willing to take – a journey that must be inspired to take for ourselves and those we work with...our TEAM. To this point, she adds, “When the team goal is met, the individual goals take care of themselves. Seize the opportunities, get outside your comfort zone, trust yourself, and engage in your life, don’t just participate. Most importantly, listen to your strong side, even when your weak side is louder.”
The journey continues for Cheryl – her varied background and knowledge were major factors for TSN & CBC choosing her as a colour commentator for the coverage of the women's hockey tournament at the 2014 and 2018 Winter Olympics. In her sporting life and in her life off the ice, Cheryl continues to motivate with a passion that comes across in all her worlds.
Cheryl’s keynotes are perfect for: non-profits, corporations, youth, women.
Lewis Pugh is the only person to have completed a long-distance swim in every ocean of the world.
Over a period of 30 years he has pioneered swims in the most challenging environments on earth including the Antarctic, the North Pole and the Himalayas and developed an understanding of the beauty and fragility of life and its many ecosystems.
In 2007 he undertook the first long-distance swim across the North Pole, equipped just in a Speedo swimming costume, to highlight the melting of the Arctic sea ice. He followed this up with a swim across a glacial lake on Mt Everest to draw attention to the melting glaciers in the Himalayas and the impact the reduced water supply will have on the region.
In 2013 the United Nations appointed him as the first UN Patron of the Oceans. Last year he played a pivotal role in creating the largest protected area in the world in the Ross Sea off Antarctica. The media coined the term “Speedo Diplomacy” to describe his efforts swimming in the icy waters of Antarctica and shutting between the USA and Russia to help negotiate the final agreement.
Lewis is also one of the world’s leading business speakers and the author of the bestseller “Achieving the Impossible”. He gives approximately 100 speeches a year to companies such as Barclays, Ernst & Young, BMW, Unilever and Microsoft. He speaks on leadership, teamwork, change, and achieving the “impossible”. TED describes him as a “master story-teller” and his speech at the 2008 Business Innovation Forum in Rhode Island was voted as one of the “7 Most Inspiring Speeches on the Web”.
In 2010 Lewis was appointed a Young Global Leader by the World Economic Forum. And most recently he was chosen as one of National Geographic’s Adventurers of the Year.
The Ultimate Experience to Engage, Retain, and Inspire Your People
Clint Pulver is a motivational keynote speaker, author, musician, and workforce expert. He’s also fun, dynamic, entertaining – and the no-stress speaker clients love to work with.
A professional drummer for over 20 years, he’s played with top headlining fellow musicians in venues like the Vivint Arena, the Stadium of Fire, and the Kodak Theater in Hollywood. He founded the UVU Drumline known as the Green Man Group, which he directed for six years and went on to direct the Drumline for the NBA’s Utah Jazz until 2015.
Clint was featured in Business Q Magazine as one of their “Top 40 Under 40” as a premiere Corporate Keynote Speaker. He has appeared on America’s Got Talent and in feature films with actors such as Jack Black (School of Rock) and John Heder (Napoleon Dynamite).
Known as the Leading Authority on Employee Retention, Clint helps organizations retain, engage - and inspire their team members from the front desk to the board rooms and everyone in between. He expertly helps audiences navigate generational complexities, communication challenges, leadership missteps, and culture cues.
As the president and founder of The Center for Employee Retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett Packard create lasting loyalty through his work and research as “The Undercover Millennial”. For over a decade, he has been a self-motivated Entrepreneur who is well versed in business start-up, leadership, change, sales management, management training, and helping teams grow multi-million-dollar accounts. He uses that experience to create teachable relationship and business strategies based on trust, service, support, connection, and consistent follow-through.
Clint strongly believes that a single moment in time can change a person’s life. He has traveled the world speaking to a wide spectrum of diverse audiences, challenging them to dream, excel, connect, and believe - both in themselves and in the power of others. For over a decade, Clint has dedicated his heart to helping organizations understand the younger generation and helping the younger generation better understand themselves by living a life of significance - rather than just a life of success. His mantra? “It’s not about being the best in the world…it's about being the best FOR the world.”
Former CEO of Southwest Airlines. Inspirational leadership speaker.
Howard Putnam led the visioning process at Southwest as well as further developing the
fun culture and excellent customer service that Southwest is still known for today. Southwest has been profitable every year for over thirty years, a record unsurpassed by any other airline.
Howard was raised on an Iowa farm and learned to fly out of a pasture in his Father's J-3 Piper Cub. He entered the airline business as a baggage handler at Midway Airport in Chicago for Capital Airlines at age 17. Capital was soon merged into United and Howard held thirteen different positions in sales, services and staff assignments in several cities, before being named Group Vice President of Marketing for United Airlines, the world's largest airline, in 1976.
In 1978 he was recruited to become President and CEO of fledgling Southwest Airlines in Dallas, TX. While at Southwest Howard and his team tripled the revenues and tripled profitability in three years. They also successfully guided Southwest through airline deregulation and Southwest was the first air carrier to order the Boeing 737-300, which later became the largest selling aircraft ever for Boeing.
In 1981, Howard was recruited by the board of directors of Braniff International to come aboard as CEO and save and/or restructure the financially failing airline. He was the first airline CEO to successfully take a major carrier into, through and out of chapter 11. Braniff flew again in 1984.
He is the author of The Winds of Turbulence on leadership and ethics. Harvard University wrote a case study on his experiences at Braniff, The Ethics of Bankruptcy as a model as to how to handle stakeholders in crisis.
#1 Bestselling Author and Motivational Speaker Erik Qualman has performed in over 50 countries and reached 25 million people this decade. He was voted the 2nd Most Likeable Author in the World behind Harry Potter's J.K. Rowling.
His entertaining, educating, and empowering style is made possible by his revolutionary video-storytelling capability. Qualman is the chairman of Equalman Studios which has produced film and animation projects for the likes of Disney, Cartier, IBM, and many other global brands. His business books are used in over 200 universities and have been translated into 8 languages. He has received an honorary doctorate for his groundbreaking work. Qualman was formerly a sitting professor at Harvard & MIT’s edX labs. NYU Stern signified Qualman is to digital leadership what Deming is to quality and Drucker is to management.
Nido Qubein is a proven business leader who's also an effective speaker - not a speaker who knows something about business! He serves on several boards, including a Fortune 500 company with $100 billion in assets.
Nido Qubein stands clearly above the crowd as a dynamic business resource, for corporations and associations. He combines the superb communication skills that have propelled him to the forefront of America's speakers with the solid business acumen that has made him a trusted source of management expertise. He not only shows people what to do; but also, more importantly, teaches them how to think.
His life is an amazing success story: Refugee comes to America with no English, no income, and no connections. Goes on to become successful, wealthy, and widely acclaimed for his many achievements including Ellis Island Medal of Honor and Doctorate of Laws.
Nido Qubein is president of High Point University, an accredited undergraduate and graduate institution with 3,000 students from 50 countries and 44 states. He has written numerous books and recorded scores of audio and video learning programs including a bestseller How to Communicate Like A Pro. He is an active speaker and consultant addressing more than 100 business and professional groups around the world each year.
Former Pro Football Wide Receiver, U.S. Bobsled Olympian, and Inspirational Speaker on Change
Johnny Quinn is a professional speaker who travels the globe to inspire audiences by delivering thought-provoking and action-packed messages to businesses, teams and organizations. He digs-in deep on the lessons learned in pro football and what it took to become a U.S. Olympian. He dives-in to the knowledge shared by mentors of uber successful businesses and the daily decision making of leaders and winners. Johnny equips us to embrace change, accept risk to live life on purpose.
Johnny has an athletic background which opened the door to many opportunities. He is a U.S. Olympian in the sport of bobsled and competed at the 2014 Winter Olympics in Sochi, Russia. He traveled the world with Team USA and competition took him to Austria, Canada, France, Germany, Italy, Russia and Switzerland. Competing, living and interacting within different cultures around the world has provided a unique perspective, and ability, to connect with today’s diverse workforce.
Johnny declared for the NFL Draft in 2007 and was ranked in the Top 10 at the wide receiver position in career receptions, career yards and career touchdowns at the collegiate level. Thirty-five wide receivers went on to be selected in the 2007 NFL Draft, and Johnny was not one of them. Shortly after the draft concluded, he signed his first free-agent contract with the Buffalo Bills. In 2008 he signed his second free-agent contract with the Green Bay Packers. After bouncing around the NFL for two years, Johnny went on to play in the Canadian Football League (CFL) in 2009 as a member of the Saskatchewan Roughriders. He played the Montreal Alouettes in the 97th Grey Cup and lost 28-27 on a 33-yard field goal as time ran out.
Johnny was cut three times, lost $2.6 million in NFL contracts and blew out his knee. He then became a U.S. Olympian. From an NFL failure to a U.S. Olympian, his “what’s next” attitude led to success he never imagined.
It was a long-time goal of Johnny's to write and publish a book. His dream came true as his first book was released in February 2018, PUSH: Breaking through the Barriers. After the first 12 hours on Amazon.com, the book was temporarily out of stock which was a pleasant surprise to see as a first time author.
He has been featured on ABC, CNN, CBS, Good Morning America, NBC Olympics, Fox Sports, TIME, USA Today and many other media and news outlets around the world. He even earned a spot to compete on the popular TV show, American Ninja Warrior!
Johnny graduated with a Pre-Law degree in 2006. In 2011, he was inducted into the University of North Texas Hall of Fame as a first ballot candidate. In 2013, he was selected as one of two receivers to the University of North Texas All-Century Team. When not globe-trotting for speaking engagements, he lives north of Dallas with his lovely wife Amanda and beautiful baby daughter Amelia Rose.
Sought-After Keynote Speaker on Change, Communication and Leadership.
Born in Australia and now residing in Vancouver, Canada, leadership expert, Michelle Ray is an award-winning speaker and founder of the Lead Yourself First Institute. Michelle began her career in the media industry with one of Australia’s leading broadcasting networks. She worked her way up the management ladder and was responsible for the sales revenues of 25 radio and television affiliate stations. She was subsequently hired by one of the world’s largest cinema advertising contractors to lead the company’s sales team and was also responsible for successfully generating record–breaking revenues during a severely depressed economic climate.
In addition to her corporate background, Michelle broadened her leadership experience during her tenure as a program director with Junior Achievement, an internationally renowned non-profit organization committed to educating future generations about business. She secured financial commitments and volunteer support from an array of corporations, facilitating enduring partnerships between youth, entrepreneurs and educators.
As an in-demand business conference speaker for the past twenty years, Michelle has delivered her powerful messages on leadership, change, accountability, communication and engaged workplaces to the “C-Suites” of global corporations, academia, diverse associations, government groups, as well as front-line staff. Her client list includes notable brands such as Proctor and Gamble, Blue Cross Blue Shield, Shell, Xerox, PayPal, Qantas Airways, Price Waterhouse Coopers, Playboy Enterprises and the Federal Bureau of Investigation. Having addressed thousands of audiences across five continents, Michelle’s combination of wit, masterful humor, practical content and an engaging, interactive style resonates with a diverse clientele seeking to inspire, educate and captivate the imagination of their leaders and teams.
Michelle is the author of Lead Yourself First! Indispensable Lessons in Business and in Life. She has appeared as a guest on numerous news and current affairs programs including CBC Radio, CTV, Global TV and was featured in esteemed publications such as Investor’s Business Daily, The National Post, Huffington Post, BC Business and Inc Magazine. Michelle is a regular contributor for the Globe and Mail’s Leadership Lab Column.
Why Michelle Ray can add value to your conference:
- Proven track record as a seasoned presenter at corporate and association meetings throughout North America as well as internationally since 1995
- Renowned business motivational speaker for numerous annual conferences and professional development events
- Qualified as a “Certified Speaking Professional”, the National Speakers Association’s highest – earned designation held by less than 10% of members
- From thousands of entries received, Michelle Ray reached the Top Ten Finals of “North America’s Next Greatest Speaker” Contest.
- Undertakes due diligence with in-depth research prior to every engagement
- Consistently engages audiences with humor, passion and a powerful message
- Delivers a return on investment with solid content; tailored for each client
Guitar Virtuoso, Motivational, Comedic and Entertaining Performer
Mike Rayburn is an entertainer, whose personal, business and career mission is simple: "Transform communities." Whether that community is a business audience, an association, or enrollees in his “What If…?” keynote experience, impoverished people world wide, or the lost in his hometown of Las Vegas, Mike’s daily efforts and motivational life work are dedicated to transforming communities.
Mike does this most often with his “What If…?” keynote presentations and breakouts, where he uses world-class guitar and hilarious comedy to teach the three simple, powerful tools which took him from playing empty bars - to headlining Carnegie Hall (eight times!). They work for anyone. And everyone. Always. Mike also showcases his energetic and entertaining style as an emcee or host of your next event.
When organizations need innovation and peak performance, where do they go? Usually it’s to business leaders, authors, or famous sports figures. Rarely do they go to artists! Yet for artists, creativity, innovation and peak performance are their life blood! Being a mega-successful artist, as well as a savvy entrepreneur and business owner, Mike Rayburn is uniquely qualified to teach artistic principles in a business context, to give businesses and organizations the edge they so desperately need to innovate and perform at peak “virtuoso” levels - and thus transform their success and significance.
The measure of any speaker is the results they produce. Mike is consistently cited as “the hit of the conference,” and “what we needed and didn’t even know it.” More importantly, businesses regularly attribute significant, sometimes exponential increases in sales, impact and morale to the application of Mike’s keynote tools and breakout session content.
Futurist, Technologist, Expert on Artificial Intelligence, Blockchain and the Transformative Effect of Technology on the Workplace
Byron Reese is among those who reason the future will be better, while many others at most hope that the future will be better. Both a futurist and optimist, Byron believes we are approaching a Fourth Age for humanity that promises to be infinitely better than anything we have seen before.
Byron’s latest book, The Fourth Age: Smart Robots, Conscious Computers, and the Future of Humanity was released by Atria, an imprint of Simon & Schuster, on April 24, 2018. He is also the author of the award-winning Infinite Progress: How Technology and the Internet Will End Ignorance, Disease, Hunger, Poverty, and War.
In addition, Byron is the CEO and Publisher of Gigaom, one of the world’s leading technology research companies, produces and hosts Gigaom’s podcasts Voices in AI and The AI Minute, and regularly contributes to Gigaom Publisher’s Corner. Byron leads the company in their mission to help business leaders understand the implications of emerging technologies and their impacts on business, media, and society.
Having served across a wide range of senior management roles, from CEO, to VP of Marketing, to Chief Innovation Officer at Demand Media, Byron possesses a diverse body of patented work, and enjoys talking about the intersection of technology, history and the future to both technical and non-technical audiences around the world. Byron brings his experience as a technologist, his passion for history, and his proven business acumen to illuminate how today’s technology can solve many of our biggest global challenges. As a lifelong entrepreneur with multiple IPOs and successful exits under his belt, Byron also frequently speaks to business audiences on how to excel in the world of tomorrow, and how to deploy technology successfully.
He states: “Technology multiplies human ability. That’s its trick. It magnifies us. We can move more bricks with a fork lift than we can on our back. Technological advancement is not to be feared, rather it should be welcomed, by enhancing human ability, we enhance our productivity and therefore our standard of living. This is the entire reason why we live so much more lavish and prosperous lives than did our great grandparents. An hour of our time is vastly more productive than was an hour of theirs.”
Bloomberg Businessweek credits Byron with having “quietly pioneered a new breed of media company.” The Financial Times of London reported that he “is typical of the new wave of internet entrepreneurs out to turn the economics of the media industry on its head.”
Byron and his work have been featured in hundreds of news outlets, including New York Times, Washington Post, Entrepreneur Magazine, USA Today, Reader’s Digest, NPR, and the LA Times Magazine.
Specialties: Entrepreneurship, executive leadership, product conception and creation, and an optimistic can-do, scrappy, “anything is possible” attitude. As a public speaker, Byron has addressed hundreds of corporations and professional organizations on almost every continent and reports that he is open to traveling to Antarctica to round it all out.
Fred Reichheld is a Bain Fellow and founder of Bain & Company’s Loyalty Practice, which helps companies achieve results through customer and employee loyalty. He is the creator of the Net Promoter® system of management.
His work in the area of customer and employee retention has quantified the link between loyalty and profits. Fred’s books, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (HBSP 1996); Loyalty Rules! How Today's Leaders Build Lasting Relationships (HBSP 2001), and The Ultimate Question: Driving Good Profits and True Growth (HBSP, 2006) have each become best-sellers.
In his latest book, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World (HBR Press-Sept. 2011), Fred reveals how the Net Promoter System (NPS) practitioners including Apple Retail, Philips, Schwab, Allianz, American Express, and Intuit, have utilized the NPS to generate extraordinary results. He explains how NPS helps companies become truly customer-centric - unleashing profitable growth through systematically converting more customers into promoters and fewer into detractors.
Fred is a frequent speaker at major business forums and his work on loyalty has been widely covered in The Wall Street Journal, New York Times, Financial Times, Fortune, Business Week and The Economist. He is the author of eight Harvard Business Review articles on the subject of loyalty.
Consulting Magazine chose Fred as one of the “25 Most Influential Consultants” in its 2003 annual survey. According to The New York Times,” [He] put loyalty economics on the map.” The Economist refers to him as the “high priest” of loyalty.
Reichheld graduated with Honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978).
Net Promoter® is a registered trademark owned by Bain & Company, Satmetrix, and Fred Reichheld.
Brendan Reid is an accomplished executive, career management expert and author of Stealing the Corner Office. He is the Senior Vice President at Ceridian, a global human capital management technology company serving more than 50 countries. He has built his career by breaking with corporate convention and questioning long held management truisms. For nearly 20 years he has studied the too-often-ignored human side of corporate dynamics that create the imperfect world we work in.
Unlike most business authors and experts who focus on the conventional side of business and career management, Brendan delves into the unconventional tactics people use to get ahead and stay ahead. In his speaking engagements and in his book, Brendan draws on his experiences as a struggling middle manager and the startling revelations about success that became the foundation for the career strategy that took him into the executive ranks.
Speaker on international economy and finance, former chairman of the Investment Advisory Board.
Don Reynolds is not just a great economist, he is a gifted storyteller capable of explaining real world trends and how they impact corporations, individuals and associations. He has given over 1000 speeches, won numerous speaking awards, and been described as 'passionate, motivational, charismatic and mesmerizing.'
Having served eleven years as Chairman of the Investment Advisory Board of a $22 Billion trust fund, his success resulted in his being appointed by George W. Bush as Pension Board Chairman with oversight of $120 Billion in Pension & Trust Funds. He understands how important personal accountability and bottom line performance is, and the need for decision makers to have a clear vision of future trends and events in order to make successful long term strategic decisions.
Don Reynolds has developed a track record of success and is constantly being invited back by clients for updates on specific economic and industry trends. Clients and media have described him as 'near clairvoyant, uncannily precise and brilliant.' He has lived 14 years overseas, visited over 50 countries, has lectured on Free Market Systems at the University of Moscow, spoken about the Global Economy for the Saudi Arabian Central Bank, keynoted the Australian IT Summit, advised the Heavy Equipment Industry in Rome, Keynoted for international correspondents in Indonesia and spoken on the impact of global warming in Santiago.
Don developed the nation's first graduate business course on the 21st Century. He has a Masters Degree in Public Administration/Planning, a Doctoral background in Economics, and is a graduate of the Securities Industry Institute of the Wharton School. He has an honorary degree from the University of Moscow and was the first American member of the Moscow Center for Consulting Scientists.
Peter Ricchiuti (Ri-Chooty) is clear, compelling, relevant, and entertaining (you know, exactly what you don’t expect from an economic speaker). He is the business professor you wish you had back in college. He teaches at Tulane University and has received numerous awards. In a competition, Peter’s teaching delivery skills placed him atop of entries from more than 400 universities representing 43 countries. He has been featured in/on The Wall Street Journal, BARRON’s, The New York Times, Bloomberg, CNBC and The Nightly Business Report.
Peter has addressed more than 1,200 organizations in 47 states and numerous countries. This includes a wide range of audiences including: nuns, corporate executives, financial planners, RV dealers, insurance associations, tin can manufacturers, waterpark owners and NFL players. He is often booked for repeat engagements and his speeches focus on what trends are ahead for the economy - and what the financial markets are telling us about the outlook for your particular industry or profession.
Peter began his career at the investment firm of Kidder Peabody & Co in Boston - and later managed more than $3 billion as the Chief Investment Officer for the State of Louisiana. He is the host of a popular weekly business show on NPR in New Orleans. Peter is a husband, father, author, media personality (and a darn good public speaker) who has attended baseball games in all 30 current major league ballparks.
Culture Strategist, Keynote Speaker, Co-creator of Zappos Insights
Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies like Google, Toyota, Eli Lilly, and Inuit.
Robert’s presentations are a rallying call. People learn the power of culture and how they are directly responsible for creating and maintaining it. Rather than a lecture, Robert shares inspiring stories and great techniques to create a thriving workplace immediately. Activate Your Culture!
As one of the world’s authorities on employee culture, Robert is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered a number of innovative techniques to build culture, such as bringing improv comedy to the workplace.
His book The Culture Blueprint is a systematic guide to how a workplace can help people grow, inspire amazing service, and ultimately drive revenue through amazing culture.
Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and is based out of San Diego (though he’s on the speaking tour most of the time).
Keynote Speaker, Expert on Sales Intelligence, Best-selling Author
Sam Richter is an internationally recognized expert on digital information and is considered the father of modern-day Sales Intelligence. His award-winning experience includes building innovative programs for start-up companies and some of the world's most famous brands.
Sam is Founder and CEO of SBR Worldwide/Know More. Through his in-person keynote presentations and online programs, Sam has trained leading organizations and entertained tens of thousands of persons around the world. Sam’s programs promise to be the highest-content, most take-home-value presentations attendees have ever experienced.
He is the author of the best-selling book, Take the Cold Out of Cold Calling, considered the preeminent publication on finding information online and using it for sales success. Take the Cold was named "Sales Book of the Year" by the American Association of Inside Sales Professionals, and it was also named a "USA Book News Winner" and a "Sales Book Awards Silver Medalist."
In addition to speaking and writing, Sam has developed numerous technologies including the world's top prospecting/sales meeting preparation resource, the Sales Intel Engine; the world's top news search engine, YouGotTheNews; a Blog search engine; and the Facebook search engine, YouGotSocial. Sam partnered with Mark Hunter - the Sales Hunter - to create the Know More University, an online-learning platform and sales-success training program used by thousands of sales executives at some of the world's leading organizations.
Sam is a partner at Contata Solutions, a big-data/machine learning firm that produces sales, marketing, and business intelligence software. He also serves on the Boards of Directors for Brandpoint, one of the world's leading content management platforms, and Argos Risk, a business financial health and credit monitoring software platform.
Multiple times Sam was named by InsideView as one of the Top 25 Most Influential People in Sales, and he was also named as one of the Top Chief Marketing Officers on Twitter and he has been recognized by LinkedIn as having one of the world's most viewed profiles. Sam has been featured in thousands of television and radio programs and national and online publications.
For more than six years, Sam was president of the James J. Hill Center, a not-for-profit business library, where he led the transformation of an eighty-five-year-old private, non-profit business research organization into a nationally renowned institution serving entrepreneurs and small businesses via cutting edge online resources. Sam also spent more than eighteen years in the advertising, public relations, and e-commerce/e-marketing industry owning his own firm and working for internationally recognized organizations as a creative director, group director, and marketing director. Sam has led product launch and strategic marketing programs for companies including Microsoft, Coca-Cola, Major League Baseball, Polaris Industries, and National Geographic.
He has won regional, national and international awards including Best of Show and Gold Awards at numerous sales and marketing competitions, Webby Awards, and a Gold Award at the International Film Festival. He's also won a Retail Vision Award and a Codie Award - "the "Oscars" of the software industry" - for Best E-commerce Software. He is a member of the Business Journal's "Forty Under 40" and a past finalist for Inc. Magazine's Entrepreneur of the Year. The National Speakers Association honored Sam with its CSP Designation, reserved for the top 10 percent of the world's professional speakers, and he is also a member of the Minnesota Speakers Hall of Fame.
Sam received his B.A. from the University of Minnesota School of Journalism and Mass Communication and was twice named Scholastic All-American while also a four-year player and a letter winner on the University of Minnesota varsity football team. His postgraduate education includes certificate degrees in Executive Leadership from the University of St. Thomas, and in Corporate Boards of Director Ethical Leadership from Saint Mary's University.
Sam lives in Minnetonka, Minnesota with his wife and two children, and he enjoys volunteering his time working with non-profit organizations and mentoring individuals in his community.
Futurist, Best-selling Author and Speaker on Economic Changes & Trends, Renewable Energy Transition & Green Economy
Jeremy Rifkin is an American economic and social theorist, writer, public speaker, political and geopolitical advisor and activist. Rifkin is the author of 20 best-selling books about the impact of scientific and technological changes and trends on the economy, the workforce, society and the environment. The books have been translated into more than 35 languages. His most recent books include the international best-sellers, The Zero Marginal Cost Society (2014), The Third Industrial Revolution (2011), The Empathic Civilization (2010), The European Dream (2004), The Hydrogen Economy (2002), The Age of Access (2000), The Biotech Century (1998), and The End of Work (1995). His latest book was released in the U.S. on 10-September-2019: The Green New Deal: Why the Fossil Fuel Civilization will Collapse by 2028, and the Bold Economic Plan to Save Life on Earth (St. Martin's Press). The German, French, Italian and Spanish translations are expected in October - followed by Chinese, Japanese, Korean and other translations into the new year.
Jeremy Rifkin has been an advisor to the leadership of the European Union since 2000. He has advised three presidents of the European Commission: Romano Prodi, Jose Manuel Barroso and the current President, Jean-Claude Juncker - as well as the European Parliament, and numerous EU heads of state, including Germany's Angela Merkel, on the ushering in of a smart green Third Industrial Revolution economy.
Mr. Rifkin’s New York Times bestselling book, The Third Industrial Revolution, provided the blueprint for the economic transition to a post-carbon ecological society across the EU. According to The European Energy Review, "perhaps no other author or thinker has had more influence on the EU's ambitious climate and energy policy than the famous American 'visionary' Jeremy Rifkin." In the words of Vice Chancellor and Economy Minister of Germany, Sigmar Gabriel, Jeremy Rifkin "is the economic and ecological worldwide ambassador of the energy transition… Rifkin presents a grand scenario for the future: a visionary approach unlike anyone has dared to put forward in the last fifty years that will boost our thinking and help with our orientation.”
Mr. Rifkin is also advising the leadership of the Peoples Republic of China on the build out and scale up of the Internet Plus Third Industrial Revolution infrastructure - to usher in a sustainable low-carbon economy. The Huffington Post reported from Beijing on October 29th 2015 that "Chinese Premier Li Keqiang has not only read Jeremy Rifkin's book, The Third Industrial Revolution, and taken it to heart - he and his colleagues have also made it the core of the country's thirteenth Five-Year Plan..." The Huffington Post goes on to say that "this blueprint for China's future signals the most momentous shift in direction since the death of Mao and the advent of Deng Xiaoping's reform and opening up in 1978."
Mr. Rifkin is President of the TIR Consulting Group, LLC - comprising many of the leading renewable energy companies, electricity transmission companies, engineering companies, construction companies, architectural firms, ICT and electronics companies, transport and logistics companies, advanced manufacturing companies, and economic modelers.
Mr. Rifkin is ranked 123 in the WorldPost/HuffingtonPost 2015 global survey of "The World's Most Influential Voices." Mr. Rifkin is also listed among the top 10 most influential economic thinkers in the survey. The survey was prepared at Massachusetts Institute of Technology - and used collective intelligence to correlate the rankings.
Since 1995, Rifkin has lectured at the Wharton School’s Executive Education Program at the University of Pennsylvania - where he instructs CEOs and senior management on transitioning their business operations into sustainable economies.
Corporate Comedian, Emcee, Motivational Speaker and Best-Selling Author.
Steve Rizzo is ready to help, whether you need to motivate your sales & service team, improve employee morale, instill strong leadership skills, deal with stress, or embrace change - then his “Common Sense Success Strategies” will take your audience to the next level. As one of his clients said, “Never has my group learned so much and laughed so hard in one sitting!”
Once upon a time, Steve Rizzo was told by a guidance counselor that he didn’t have the intelligence for college. A few years later he was saddled with the dubious high school honor of being voted “Least Likely to Succeed.”
Steve went on to surprise everyone, including himself, by excelling with honors at the university and postgraduate levels. Eventually, Steve even taught English at his old high school and was a counselor for students with behavioral problems, proving once and for all that guidance counselors are not fortune-tellers.
Steve would go on to stellar success as a national headline comedian, and starred in his very own Showtime comedy special, earning him honors as a Showtime Comedy All-Star.
But the surprises didn’t stop there.
At the pinnacle of his stand-up career, Steve walked away from comedy to pursue his true purpose and passion - to show people how to shift their focus and way of thinking, to discover more joy and enthusiasm, increased productivity and greater levels of success.
Steve offers more than the usual nuts and bolts on how to succeed. He stresses the importance of enjoying yourself during the process of achieving your goals, and building a solid foundation to stand on when all else fails, because he absolutely knows that no matter what circumstances we find ourselves in, attitude is everything.
When Steve Rizzo shares his blueprint for success with Fortune 500 companies and associations across the globe, he delivers a powerful message for living an extraordinary life, because he lives the “Common Sense Success Strategies” that has made him a member of prestigious Speakers Hall of Fame - an honor bestowed on fewer than 300 speakers worldwide since 1977.
Steve is author of the best-selling books Motivate THIS! and Get Your SHIFT Together. He is also a regular contributor for SUCCESS magazine and often called upon as the “go-to” guy on the topic of personal and professional development for many network, cable and radio media outlets.
CEO of Flywheel Sports, Former President of Equinox Fitness and Gatorade
Executive, activist and entrepreneur, Sarah Robb O’Hagan is described by the media as everything from “Superwoman undercover” to the “Queen of the Jocks” - to the ultimate example of where fierce business woman, mother and fitness fanatic combine. Named among Forbes “Most Powerful Women in Sports” and recognized as one of Fast Company’s “Most Creative People in Business” - Sarah is an internationally recognized re-inventor of brands, but if you ask Sarah, she’ll say she’s in business to help individuals and teams achieve their potential.
Sarah was born in New Zealand - the first country in the world to give women the vote and home to the first man to climb Mt Everest. The pioneering spirit of her country cultivated Sarah’s drive and imagination for “what’s possible” - enabling her to found a movement she currently leads called “Extreme Living” - helping individuals, teams and businesses unlock their potential by discovering their own uniquely exploitable traits. Her book Extreme You: Step Up. Stand Out. Kick Ass. Repeat. released in 2017 (HarperCollins) draws on her own life experiences to show how you can find success by becoming your best you. She’s full of inspiring advice about how to bounce back from failures and to speak your truth.
Sarah’s career includes leadership roles at some of the world’s most iconic brands - including Virgin, Nike, Gatorade, and Equinox the world’s premier fitness lifestyle company, where as President she led the transformation of the business from a bricks and mortar health club to an “always on” fitness lifestyle partner - heavily enabled by technology and proprietary content through the creation and launch of the editorial content platform “Furthermore from Equinox”.
Prior to Equinox, Sarah served as Global President of Gatorade where she was widely known for transforming the business from a declining sports drink into a sports performance innovation company serving nutrition solutions to athletes of all levels. As described by Fast Company magazine, Sarah inherited a “flaming mess” when she took over the legendary Sports Drink in 2008, but through a courageous transformation that involved flying in the face of a deeply ingrained PepsiCo culture that had watered down the brand’s true positioning - Sarah and her team took the Gatorade brand back to its roots, and then re-imagined its future for a new audience of young, digitally savvy athletic teens.
Sarah’s career in the sports industry began at Nike where she was a key member of the team that launched the game changing innovation called Nike Plus, in collaboration with Apple. This was the world’s first digital-tracking device for runners that created a global social collaboration platform for fitness enthusiasts - and in many ways birthed the fast-growing technology movement now known as the “Quantified Self.”
Sarah started her career in the airline industry as a marketing executive at her country’s national airline, Air New Zealand. In the early 90s she moved to Virgin Atlantic Airways where she became known for her breakthrough marketing campaign in collaboration with the Austin Powers movie - where she rebranded the airline “Virgin Shaglantic” for a number of weeks, launched the world’s largest internet “event” for its time, and turned a 747 into a flying showcase of the entire initiative.
Sarah is a passionate advocate for an active lifestyle and believes the lessons learned from sports and fitness can be applied to improve performance in the work place. She has served on Hillary Clinton’s U.S. State Department Council to Empower Women and Girls through Sports, and is a trustee of the Women’s Sports Foundation. She is also an active member of the World Class New Zealand Network - as she remains committed to helping the country’s development, international competitiveness and economic growth.
Throughout her career Sarah has been recognized for her many achievements. Recent honours include being named among Forbes magazine’s “Most Powerful Women in Sports” (2015 and 2009), being designated one of the “Most Creative People in Business” by Fast Company (2012), and being named to the Top 40 Under 40 lists by the Sports Business Journal (2009, 2011, and 2012), Sports Goods Business (2010), and Crain’s Chicago Business (2010). and Ad Age magazine’s “Women to Watch” (2010). In 2014 Sarah was awarded the Sir Peter Blake Trust Award for outstanding leadership.
Former Baseball Player and Motivational Speaker on Teamwork & Leadership
Mike Robbins is an expert in leadership, emotional intelligence and teamwork - who delivers keynotes and seminars that empower people, teams and organizations to develop a culture where they work together effectively and become more successful. He has inspired tens of thousands of people around the world to reach new levels of awareness and productivity, both personally and professionally. Through his speeches, seminars, and writing, Mike teaches people important techniques that allow them to be more grateful, appreciative, and authentic with others and themselves.
Mike Robbins is the author of three books, Focus on the Good Stuff, Be Yourself Everyone Else is Already Taken, and Nothing Changes Until You Do, which have been translated into fifteen languages.
His clients include some of the top organizations and institutions in the world, such as: Google, Wells Fargo, Microsoft, Charles Schwab, Twitter, and many others.
He has been featured on ABC News, the Oprah radio network, in Forbes, the Washington Post, the Wall Street Journal, and many others. Since 2008 he has been a regular contributor to the Huffington Post. Mike is host of his own radio show, “Nothing Changes Until You Do” on Hay House Radio.
Prior to his speaking, writing, and consulting career, Mike was drafted by the New York Yankees out of high school. He turned the Yankees down and instead chose to play baseball at Stanford University, where he pitched in the College World Series. He was drafted by the Kansas City Royals out of Stanford - and played three seasons of professional baseball with the Royals organization before arm injuries ended his playing career while still in the minor leagues.
After his athletic career was cut short by injuries, Mike worked in sales and business development for two Internet start-ups. When the dot-com bubble burst in 2000 and he was laid off, it allowed him to follow a deeper passion - empowering and inspiring people - and opened the door for him to start working full time as a speaker, author and coach.
In addition to earning a degree from Stanford in American Studies with a specialization in race and ethnicity, Mike has continued to educate himself. He has extensively studied many disciplines of both personal and professional development, and received training from the Coaches Training Institute.
Best-Selling Author, and Life-Changing Change and Motivational Speaker
Mel Robbins is a serial entrepreneur, best-selling author, internationally recognized social media & change influencer, and one of the most sought-after motivational speakers in the world. From rooms full of executives and key stakeholders in companies to arenas of franchisee owners, every audience will receive Mel’s message in a highly customized, interactive, and hyper-engaging way. Every event is very different from the next, and each speech is tailored to send your audience into the world with actionable tools, confidence, and the power to fully step into the leaders, collaborators, closers and communicators your company strives to create.
Her digital platform inspires more than a million people each day with transformative videos, articles, positive psychology research, and inspiring content. Mel’s latest book, The 5 Second Rule, has been translated into 36 languages, was 2017's #1 audio book in the world, and is one of the top five most read books on Amazon. Her TEDx talk about change has more than 17 million views. In the fall of 2019, her brand new daytime syndicated talk show, The Mel Robbins Show, is going to be airing five days a week on TV nationwide.
Mel’s media company, The Confidence Project, Inc., produces personal development programming and on-line courses for her global student body and corporate partners - taken by more than 50,000 people a year.
On stage, Mel is a riveting, fun, and unforgettable speaker - teaching audiences a wide range of science-backed strategies with life-changing impact. Mel has spoken to executives at some of the world’s leading brands, including Microsoft, JP Morgan Chase, Optum, Cisco, and AT&T. She was also an award-winning opinion columnist and legal analyst for CNN and a Dr. Oz Healthline Expert.
A graduate of Dartmouth College and Boston College Law School, Mel is married, a mother of three and lives in the Boston area, but remains a Midwesterner at heart.
David Rock is a keynote speaker and the founder and CEO of Results Coaching Systems (RCS), which has operations in 15 countries across the globe. In his capacity as CEO, David works with Fortune 500 clients specializing in embedding internal coaching capacity within organizations to develop
leadership, retain talent, turn
managers into coaches, improve performance, and
David is one of the thought leaders in the global coaching profession. The integrated coaching system he developed in the mid-90's has been taught to over 10,000 professionals in more than fifteen countries.
He is the author of Personal Best, Quiet Leadership and Coaching with the Brain in Mind and Your Brain at Work released in October 2009.
In 2004, David founded the brain-based approach to coaching, which has gathered momentum as a theory base for coaching ever since. In collaboration with several leading neuroscientists, David is working to explain the neural basis of issues like self-awareness, reflection, insight and accountability.
In 2006 he co-authored a feature article in strategy business magazine with neuroscientist Dr Jeffrey Schwartz, called 'The Neuroscience of Leadership', the most downloaded article of the year at the magazine. In September 2006 CIO magazine ran a cover story featuring David and Jeff's work called 'The new science of change'. His paper 'Managing with the Brain in Mind' was the most downloaded of 2009 at Strategy & Business.
In late 2006, David founded the NeuroLeadership Institute and Summit, a global initiative bringing neuroscientists and leadership experts together to build a new science of leadership development. The Institute is now a worldwide network of researchers and practitioners building a new body of knowledge.
David is on the advisory board at CIMBA business school, and a guest lecturer at universities in 5 countries including at Oxford University Said Business School.
Inspiring speaker with remarkable story of overcoming adversity. Author of A Stroke of Luck.
In the last 2 years Dr. Howard Rocket has started four new businesses. That is an amazing accomplishment in itself but even more amazing when you realize that a few years ago a stroke nearly killed him. For Dr. Rocket passionately believes that your attitude is everything especially in these challenging times. Howard was a successful dentist-turned-entrepreneur when he suffered a massive stroke on the morning of October 27, 1995. By that evening Howard was a dying man, a blood clot lodged deep in his brain, his body barely responding to medical intervention. There had been warning signs for days prior, but he did not understand their cause, nor the crisis that they foreshadowed.
With valiant medical attention and good fortune Howard survived and made a stunning recovery, but the experience changed his life forever both in body and in attitude. He has since co-authored A Stroke of Luck, his personal story of how recovery from a stroke changed his life and his outlook. A powerful speaker, Dr. Rocket helps people understand that they can overcome any obstacle.
Always keeping an eye out for untapped profits, Jim Rogers, who was once described as
the Indiana Jones of finance, used a trip to seek out new opportunities and make bold conclusions about the global economy and investment strategy.
On New Year's Day 1999 in an Icelandic blizzard, Jim Rogers and his fiancé started out on their epic journey - a journey that would take them 152,000 miles through 116 countries in three years. After driving through war zones, deserts, jungles, epidemics and blizzards, narrowly escaping some very dangerous situations and camping with nomads and camels under starlit skies, Jim began to see the real world through his own eyes - economically, politically and socially. A roller coaster ride, Jim's story takes audiences on a journey where they feel exhilarated, surprised to still be alive, wondering where to go next, and still wanting to hear more...
After completing his bachelor's degree at Yale University, Jim Rogers won a scholarship to Oxford University in England. Following his stint there, which included his coxing the world-famous Oxford rowing crew, Jim spent some time in the Army and then headed straight for Wall Street. Once there, he co-founded The Quantum Fund, a global investment partnership. After 10 profitable years when the portfolio gained 4,000% while the S&P rose less than 50%, he decided to retire, at the age of 37. But he would not remain idle.
Author, journalist and futurist on future trends and the economy.
Michael Rogers is a best-selling author, technology pioneer and futurist, who most recently served as futurist-in-residence for The New York Times. He has worked with companies ranging from FedEx, Boeing and NBC Universal to Microsoft, Pfizer and Siemens, focusing on how companies can think about the future in useful ways. He speaks to audiences worldwide and is a regular guest on radio and television.
Rogers began his career as a writer for Rolling Stone magazine. He co-founded Outside magazine and then launched Newsweek’s technology column, winning numerous journalism awards. For ten years he was vice president of The Washington Post Company's new media division, leading both the newspaper and Newsweek into the new century and earning patents for multimedia technology. He is also a best-selling novelist whose books have been published worldwide, chosen for the Book-of-the-Month club and optioned for film.
Rogers studied physics and creative writing at Stanford University, with additional studies in finance and management at the Stanford Business School Executive Program. He lives in New York City and is currently working on book and television projects.
Former UPS Executive & Inspiring Speaker on Customer Service and Leadership
Rocky Romanella pulls in audiences with real life stories from an illustrious career spanning nearly 40 years at one of the most recognized and admired brands in the world, UPS, and later as CEO & Director for UniTek Global Services, a mid-cap telecommunications solution company. Having led record sales efforts, rapidly building brands and managing teams through difficult restructuring events and developing a culture needed to integrate past acquisitions, he inspires audiences to create a unified company with one vision.
An expert in cultural integration, operations and engineering, while in executive roles Rocky successfully launched one of the largest re-branding initiatives in franchising history, The UPS Store, which revolutionized the $9 billion retail shipping and business services market. In addition to leading the global strategy of all U.S. and international retail channels, he was an integral part of the integration of many acquisitions, which became UPS Supply Chain Solutions with responsibilities in the U.S., Canada, Mexico, Latin America and South America and led UPS's entry into the healthcare industry as part of their supply chain logistics strategy. His responsibilities have also included overseeing nearly 72,000 employees throughout nine states. Rocky has experience in all facets of the UPS business operations.
For over three decades, Romanella held various management positions including hub and package operations and industrial engineering. He led project teams on numerous special assignments to develop customer solutions tools and processes for improving operational inefficiencies and was instrumental in generating revenue growth for UPS Supply Chain Solutions in North and South America. He is a winner of the UPS Chairman's Award for Excellence.
His book was released in March 2017, "Tighten The Lug Nuts: The Principles of Balanced Leadership." Rocky uses his over forty years of experience in supply chain, logistics and transportation, retail, sales and operational management at UPS, and his CEO and Director roles, to explore the ways a true leader can add value as a trusted advisor, mentor, and visionary who uses a process approach to lead the organization and its people to new levels of success. In an engaging, personal, and witty style, Rocky Romanella details how leaders must make their three major constituents equal priority by actively listening to their needs and building strong relationships.