Best-selling Author and Speaker on Customer Service, Client Experience Design, Employee Engagement & Leadership
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant - who transfers his knowledge of innovative and exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 best-selling author. His latest book is The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Joseph’s other titles include Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way; Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People; The Zappos Experience: 5 Principles to Inspire Engage and WOW; Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System; The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary; The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.
Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA) - and is a member of the Authors Guild. He received his Masters and Doctorate from the University of Southern California. Joseph has won the Asian Brand Excellence Award, is an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) - and is on the founders’ council of CustomerExperienceOne. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.
Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger.
John G. Miller is the author of QBQ! The Question Behind the Question, Flipping the Switch: Unleash the Power of Personal Accountability, Outstanding! 47 Ways to Make Your Organization Exceptional and co-author of Parenting the QBQ Way.
He is founder of QBQ, Inc., an organizational development firm based in Colorado dedicated to “Helping Organizations Make Personal Accountability a Core Value.”
A 1980 graduate of Cornell University, John has been involved in the training and speaking industry since 1986. He lives in Denver, Colorado with his wife, Karen. They have seven children and three grandchildren.
After graduating from Harvard Business School, Neil Pasricha spent a decade as Director of Leadership at Walmart, the world’s largest company. While there he wrote the 50-million-hit, award-winning blog 1000 Awesome Things and the New York Times bestsellers The Book of Awesome and The Happiness Equation which have been on international bestseller lists for over 200 weeks and sold over a million copies. Neil’s research and books on happiness, mindset, and human potential have received attention from Harvard Business Review, The New Yorker, The Sunday Times, CNN, and BBC. Onstage his style is an endangered species: an incredibly rare blend of raw, hilarious, and heartwarming. His high-energy, takeaway-laden, application-not-motivation speeches are often voted tops at any conference or event.
Authority on Changing Mindsets, Best-selling Innovation Author and Entrepreneur
Deborah talks about every organization can develop new mindsets, organizational structures, and product development/problem-solving processes – that will maximize opportunities in the future.
Audiences leave inspired by her pragmatic presentation on harnessing the energy in every organization.
Deborah Perry Piscione is a Silicon Valley-based entrepreneur, national bestselling author, media commentator and public speaker.
Past clients include: Google, McKinsey, TED Talks, Cadence Design, London School of Economics, Microsoft, McDonald's, NetApp, Princeton University, KPMG, Innotown, Qualcomm, Stanford University, and Accenture.
Deborah Perry Piscione is an authority on how leaders are changing the mindsets of their companies - and driving unprecedented innovation and growth as a result. As an authority on changing mindsets, we know we need to change mindsets within our organization... but HOW? Her intriguing work stems from the stark differences between old-school power and new school leadership. Having worked as an insider at the White House and Capitol Hill, and then moving into the center of Silicon Valley - Deborah was struck by the vast differences in mindsets between the two coasts. She became fascinated by the collaborative cultures of innovation that dominate the Silicon Valley region - especially the voracious appetite for growing value from ideas. Provocative and wonderfully entertaining, Deborah's presentations are a prerequisite for leaders looking to shake the status quo.
Through her years of research and hands-on work with many of Silicon Valley's pioneer companies, she has found the keys to building organizations into innovation machines - and preparing leaders for the future. Deborah's discoveries are highlighted by her series of critically acclaimed books:
- Secrets of Silicon Valley: What Everyone Else Can Learn from the Innovation Capital of the World
- The Risk Factor: Why Every Organization Needs Big Bets, Bold Characters, and the Occasional Spectacular Failure
- The People Equation: Why Innovation Is People, Not Products
This spurred her to launch four successful businesses, including Alley to the Valley - which has grown into the most influential program for connecting powerful business women. It is this unique experience and understanding that has made her one of the most sought-after business speakers today. With companies and industries looking for every new customer, every new idea, every advantage they can find - Deborah specializes in opening new ways of thinking and executing that unlock the organization's full potential. Both her keynotes and her boot camps for Fortune 500 leaders are fully customized for your very specific needs.
Deborah's clients include Google, McKinsey, TED Talks, Cadence Design, London School of Economics, Microsoft, McDonald's, WOBI/HSM, NetApp, Princeton University, KPMG, Innotown, Qualcomm, Society for Human Resource Management, Stanford University, Accenture, Texas Economic Development Council, Singularity University Council on Foreign Relations, and many others.
Ultimately, Deborah is the perfect speaker if you are searching for an undeniably compelling presentation exploring how to adapt to the demands of an increasingly fast paced, agile, and unforgiving world.
About Shola Richards – Bestselling Author & Expert on Workplace Culture:
Shola talks about the challenges we faced this recent year--a deadly pandemic is barreling through the world, there are deep divisions that have been exposed within our country, parents are being asked to balance working and homeschooling their kids simultaneously, and according to recent studies, Americans are the unhappiest they have been in the past 50 years--and strategies to become more resilient in the face of it all.
Audiences learn how creating a resilient mindset, regardless of the circumstances using strategies to build unshakable strength within themselves and within their teams.
Founder & CEO, Go Together Global, Bestselling Author.
Past clients include: the GAP, Kaiser Permanente, Microsoft, SHRM
Most organizations have a version of "joyful peak performance" somewhere in their mission statement. But how many are actually achieving it? Across the US, 65M people are experiencing some form of toxicity at work every day. Many of these employees resign themselves to the pitiful fate of spending each day dodging the bullies, accepting deep-seated job dissatisfaction, fighting back clinical depression, or worse, succumbing to it.
Shola Richards was one of them. The workplace bullying he experienced, which went unaddressed even after he complained to HR, drove him into clinical depression, and the unimaginable. Shola intentionally swerved off the interstate in an attempt to take his own life. As his car clipped the guardrail on I-405, something changed...
This catalyst has since become Go Together™ Movement - a transformational roadmap of mindset, behaviors, and tools that transform workplace cultures. Sholas mission is to help every workplace in America become one where joyful peak performance is lived every day and where engagement and satisfaction become the new norm.
Shola Richards’ life’s mission is an ambitious one: To end generations of professional suffering, simply by changing how we treat each other at work.
Shola is an advocate, a one-man counsel, and a humanitarian hardwired for positivity, who (ironically) speaks, coaches, consults, and authors books on the shadowy, often underground, and underestimated subject of workplace bullying, a pernicious reality that, when overlooked, corrodes trust, distorts communication, and ultimately usurps equity from the bottom line by using up a company’s most valuable resource: its people.
His approach is to open eyes to the staggering price we pay for normalized, toxic behavior, because we can’t address what we don’t see. His result is people equipped with tangible, doable solutions because we can’t accomplish what we can’t make actionable. His conviction is that everyone deserves a healthy work environment because the quality and meaning of our work suffers when we do.
Through his books--Go Together and Making Work Work and featured articles that have reached readers in over 160 countries, and through his presentations with institutions that range from Silicon Valley businesses to the Department of Homeland Security, Shola is spearheading a timely revolution that teaches us how to protect the professionalism of our company cultures, the preciousness of our time, the strength of our talents, the dignity of ourselves, and the mutual respect of one another.
Culture Strategist, Keynote Speaker, Co-creator of Zappos Insights
Robert use inspiring stories to teach people the power of culture and how individuals are directly responsible for creating and maintaining it.
Audiences leave with techniques on how to create a thriving workplace immediately.
Robert is the co-creator of Zappos Insights, an innovation program focused on educating companies on the secrets behind Zappos' amazing culture, and the author of The Culture Blueprint.
Past clients include: Google, Toyota, Eli Lilley.
About Robert Richman - Culture Architect, Keynote Speaker, Co-creator of Zappos Insights:
Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies like Google, Toyota, Eli Lilly, and Inuit.
Robert’s presentations are a rallying call. People learn the power of culture and how they are directly responsible for creating and maintaining it. Rather than a lecture, Robert shares inspiring stories and great techniques to create a thriving workplace immediately. Activate Your Culture!
As one of the world’s authorities on employee culture, Robert is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered a number of innovative techniques to build culture, such as bringing improv comedy to the workplace.
His book The Culture Blueprint is a systematic guide to how a workplace can help people grow, inspire amazing service, and ultimately drive revenue through amazing culture.
Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and is based out of San Diego (though he’s on the speaking tour most of the time).
Renowned Communication and Leadership Speaker, Author of The Likeability Factor
Tim Sanders is the Vice President of Customer Insights at Upwork, driving their customer-centric approach to help businesses solve their talent gap problems. As a strategic consultant for leading global brands, government agencies, and trade associations - he has helped individuals and organizations tackle marketing innovations, sales performance, talent management, leadership development, and organizational culture. He’s served on advisory boards for several startups, including the social reading website Goodreads - which was purchased by Amazon.
Tim is the author of five books, including the New York Times best-seller, Love is the Killer App: How to Win Business and Influence Friends. His publications have over one million copies in print - with best-seller status in India, South Korea, Italy, Brazil, and Denmark.
Throughout his career, he’s been on the cutting edge of innovation and change management. Fresh out of graduate school, he was deeply involved in the quality revolution - which disrupted manufacturing in the 1980’s. He joined the cellular phone industry the year it debuted in North America. He was an early stage member of Mark Cuban’s broadcast.com - which had the largest opening day gain in IPO history. He went to Yahoo! when they acquired Cuban’s company for almost six billion dollars - and rose to the Chief Solutions Officer position and later was named the company’s leadership coach.
Tim credits his passions of research, critical thinking, and public speaking to his high school days - where he was the captain of the debate team, and then later in college, a national champion. He points to his years of fronting a rock band as the epicenter of his innovative approach to marketing.
Today, his mission is to bring all of his life experiences and his unconventional, disruptive - yet inspired strategies and perspectives to thousands of people every year, helping them to boost their leadership effectiveness, human connection, and business performance.
Award-winning author and acclaimed Professor, Tali Sharot is a leading expert on decision-making and emotion. Sharot’s thought-provoking insights have helped organizations induce behavioral change, create decision-making policies, and shift beliefs.
Sharot’s ground-breaking work at the intersection of behavioral economics, psychology and neuroscience has been used by businesses to improve leadership skills, rethink messaging and refine strategy. She is known for delivering engaging talks that are simultaneously lively and informative –explaining deep ideas about human behavior in a simple way and highlighting how those insights can be implemented in a range of fields including finance, marketing, health and public policy.
Sharot's books - The Influential Mind: What the Brain Reveals About Our Power to Change Others and The Optimism Bias: A Tour of the Irrationally Positive Brain - have been widely praised, including by the New York Times, Time magazine, Forbes, The Huffington Post and more. Professor Sharot has been a guest on CNN, The Today Show, MSNBC, co-presented BBC’s Science Club and spoke at TED.
Sharot's speaking audiences also include Google, Microsoft, The European Parliament, Goldman Sachs, NATO, Prudential, Citibank, Deloitte & Touche, Johnson & Johnson and the World Economic Forum, among many others. She has written for top publications including TIME magazine, The Guardian, The Washington Post and the New York Times. Professor Sharot currently divides her time between MIT and University College London where she directs the Affective Brain Lab.
Entrepreneur, Author and Speaker on Leadership, Accountability and Organizational Culture
Leadership keynote speaker, Sam Silverstein is one of the World's Top 30 Organizational Culture Professionals. This best-selling author on leadership, shows organizations how to innovate their culture, live their core values and inspire accountability throughout the entire operation.
As a former executive and business owner in manufacturing and distribution, Sam led a team of 175 employees. During his tenure, the company grew organically by 475% over 12 years, with total sales over $100 million attracting a Fortune 500 company to purchase the enterprise.
Today, Sam writes, speaks, and consults with organizations around the globe inspiring them to think differently, work with renewed purpose, and achieve record-breaking results. He works with entrepreneurs, multi-national companies, corporations, and government agencies to drive increased engagement and productivity.
The author of seven books including No More Excuses, No Matter What, Non-Negotiable, Making Accountable Decisions, and The Success Model, he is the founder of The Accountability Movement™, an organization focused on building powerful communities filled with like-minded people who know and live their values and honor their commitments. To that end, Sam hosts Accountability Roundtables™ inspiring and challenging the people in these communities to think differently.
Sam’s mission is to empower people to live accountable lives, transform the way they do business, and to thrive at extraordinary levels. By challenging leaders to shift priorities, cultivate an organizational culture, and inspire both individuals and teams to take ownership in fresh and results-producing ways -- he is helping companies dramatically increase productivity, profitability, and growth.
Originally from Atlanta, Sam has a Bachelor’s Degree in business from the University of Georgia and an MBA from Washington University. He is a Past President of the National Speakers Association. Sam is married with four children and currently resides in St. Louis, Missouri.
Stan Slap is renowned for achieving maximum commitment in manager, employee and customer cultures—-the three groups that decide the success of any business. When these groups form relationships with a company they become cultures and are far more self-protective, far more intelligent and far more resistant to standard methods of corporate influence.
“Culture” is the most overused yet often least understood concept in business. SLAP’s renowned expertise is in understanding how these three cultures actually work and how to achieve their maximum commitment.
Stan is also the New York Times bestselling author of Bury My Heart at Conference Room B and Under the Hood, which mine the path to Manager and Employee commitment, respectively. Stay tuned for Stan’s third book, The Hungry and the Hunted, which sheds much needed light on how to activate your Customer Culture.
Best selling author, talent management expert, and social entrepreneur
Geoff is Chairman & Founder of ghSMART, a leadership consulting firm whose Credo begins, “We exist to help leaders amplify their positive impact on the world.” The firm was named one of the "world’s top firms" in Broderick’s The Art of Managing Professional Services, and was profiled in Atul Gawande’s The Checklist Manifesto, Tom Peters’ The Little Big Things, and George Anders’ The Rare Find. ghSMART is the subject of two Harvard Business School Cases, titled "ghSMART & Co.: Pioneering in Professional Services."
Geoff is co-author, with his colleague Randy Street, of the New York Times bestselling book Who: The A Method for Hiring. Shanghai Daily named Who a "Top 5 Business Book in China" and Canada's Globe and Mail named it the "#1 Best Business and Management Book of 2009." Geoff is author of the #1 Wall Street Journal bestseller Leadocracy: Hiring More Great Leaders (Like You) into Government, which won the 2013 IPPY Gold Medal for Best Business Book of the Year. In the 1990s, Geoff co-created the Topgrading brand for talent management.
As a social entrepreneur, Geoff is the Founder of two 501c3 not-for-profit organizations. SMARTKids Leadership Program™ provides a customized program of 10 years of leadership tutoring and a $100,000 scholarship to top students with leadership potential from low?income communities. Second, The Leaders Initiative™ seeks to elevate humanity by identifying, developing, and deploying society's greatest leaders into government. Geoff and his ghSMART colleagues volunteer as leadership advisors in the fields of education, public health, and government. Geoff has also served as Leadership Advisor and Chief Talent Officer for the State of Colorado, a 33,000+ employee, $24b organization.
Geoff earned a B.A. in Economics with Honors from Northwestern University, an M.A., and a Ph.D. in Psychology from Claremont Graduate University, where he was mentored by Peter F. Drucker. Geoff was elected to Sigma Xi, the honorary society for holders of doctoral degrees, and is a member of Young Presidents’ Organization (YPO).
Author of The Nordstrom Way, Leading Expert on Customer & Employee Experience
Robert talks about how companies and organizations can recreate the success of retail powerhouses like Nordstrom and Amazon by focusing on customer experience.
Audiences leave with valuable lessons and insights into the world's most successful retail brands including how to innovate and adapt to stay ahead of the competition, and leverage customer experience for an outstanding culture for consumers and employees.
Robert Spector is an author and regular contributor to The New York Times and The Wall Street Journal, and included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World's Top 30 Customer Service Professionals” by Global Gurus Research.
Past clients include: Pfizer, Charles Schwab, J.D. Power, McKesson and Starwood Hotels and Resorts.
Robert Spector is one of America’s leading experts on customer experience and employee experience.
He is author of the business book classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. BusinessWeek says, “For anyone looking to understand customer service at its best, this book bubbles with insights.” The all-new Third Edition is The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as “Top Business Book of 2017”.
Robert gives entertaining keynotes to a vast array of companies, organizations, trade associations, conventions, corporate retreats, governmental agencies, non-profits, and special meetings in 27 countries. His keynote sets the stage for creating, encouraging, and maintaining a superior customer experience built on a non-negotiable set of core cultural values. By steadfastly encouraging and employing those values, which are built on trust and respect, your organization will:
- Cultivate a culture dedicated to customer experience excellence
- Support, recognize and reward the achievements of the people on your teams
- Improve communication and collaboration at every level
- Generate a better ROI on leadership, mentoring, and employee-orientation programs
- Earn the enduring loyalty of team members, customers, partners and vendors through trust and respect, which are the foundation of long-term relationships
- Continually innovate and adapt in order to stay ahead of your competition
- Encourage having fun and giving back to your community
- Become the Nordstrom of your industry
He is included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World's Top 30 Customer Service Professionals” by Global Gurus Research.
His other books include Amazon.com: Get Big Fast - The Definitive Story of the Company, which has been translated into 18 languages, and The Mom & Pop Store: True Stories from the Heart of America, a memoir of practical customer service lessons learned working in his immigrant family’s butcher shop.
Robert contributes articles to many publications, including The New York Times and The Wall Street Journal. He is a guest on national and local television, radio and podcasts, and is quoted in publications throughout the world.
He is currently working on a new book, The Seattle Effect, which explains the customer-focused strategies of Seattle-based icons Nordstrom, Amazon, Starbucks, Costco, Boeing, Microsoft, REI, and Pearl Jam.
Published Author, Leadership Expert and The Architect of Training Magazine’s #1 Training Program in the World
Mike Staver is an expert on leadership. You, like most people, hear a lot about leadership. You get to see examples of it (or the lack of it) - every day from the news to politics to your community, family and work. What is leadership? What is a leader’s primary job? How do leaders lead in a way that gets results while creating a great place to work? Sifting through the theory, information and experience of leadership is what coach and leadership expert Mike Staver has dedicated the last 30+ years to. A preferred tagline of Mike's, to leverage his clients in progressive development is - "Build Culture; Develop Your People; Grow Your Business."
Unlike many coaches and speakers - Mike takes noisy, often complex, leadership content and makes it immediately useful, digestible and entertaining. That combination has influenced over 200,000 people in ways that not only transforms thinking and action - but improves results. His counter-intuitive perspective and his story telling style combined with an entertaining delivery - makes the often challenging realities of work and life easier to absorb, hear and adjust to.
In his busy coaching practice, Mike encourages people to carefully and fully examine how their leadership is deeply personal and completely attainable if they are focussed and aware of who they are, what they believe - and how they influence (or should influence) others. His message is grounded in the belief that leadership is about influence - regardless of position, title or power. Understanding and applying that increases performance quickly and thoroughly.
Companies like Federal Express, Miracle Ear, Leading Real Estate Companies of the World, Mayo Clinic, Allstate - and many more have repeatedly invited him to contribute to the development of their leaders.
Mike has a bachelor’s degree in Business Administration, a Masters in Counseling Psychology - and is a Certified Speaking Professional. He has conducted industry-specific research on the traits that make leaders thrive - and has had those findings built into a one of a kind national leadership certification. Some of Mike's work was recently ranked #1 by Training Magazine on their 2018 Training Top 125 list, which recognizes organizations with the most successful learning and development programs in the world.
There’s more, but frankly…. while all of that took a lot of work - the real work has been hard earned over the last 30 years in the trenches of businesses from health care to high-end security and guiding clients through a multitude of business struggles. Mike has seen it all - has taken those experiences and used them to help others build better lives and careers.
A Global Shaper of the World Economic Forum, Author, and Speaker on Optimizing Workplace Culture, Future of Work, and Engagement in the Workplace
Eric Termuende is the co-founder of NoW of Work, author of the bestselling book Rethink Work, and global keynote speaker. Having been on hundreds of stages and worked with and studied the greatest places to work in the world he knows what it takes to build incredible teams that are resilient, innovative, and ready for the future of work.
Eric’s mission is to change the way we think about work. His vision is that by getting his message out in the world, there will be less of a talent gap, communications gap, and age gap in the workplace. He values giving a presentation that respectfully challenges the people he addresses, and adds to the life they live and the position they work in.
A former World Economic Forum Global Shaper and recognized as one of the Top 100 Emerging Innovators under 35 by American Express, his ideas have been featured in Forbes, Thrive Global, The Huffington Post, The Globe and Mail, and many more. Eric is the author of Rethink Work: Finding and Keeping the Right Talent.
About Sebastian Terry – Inspirational Keynote Speaker, Best Selling Author, TV Host, & Founder of the 100things Movement Driven by a passion to see others achieve, Sebastian Terry’s one-of-a-kind story has organically become a powerful catalyst for …
Driven by a passion to see others achieve, Sebastian Terry’s one-of-a-kind story has organically become a powerful catalyst for personal growth and organizational transformation.
Leveraging the power of goal setting & striving as a vehicle to maximize mental wellness, individual productivity and team engagement, Sebastian’s action-based keynote integrates individual evolution with professional development. Shocked by the death of a close friend in his mid-twenties, Sebastian experienced a moment in his life where he asked himself a simple question; ‘Am I happy?’. The answer was NO, and so, he created a list of 100things that he hoped would transform his life.
For over a decade Seb has been chasing down the goals on his list and teaching others how to do the same. From marrying a stranger in Vegas (Goal #2) and delivering a baby (#23), to living on a deserted island for 1 week (#63) and even helping a quadreplegic man complete a half marathon by pushing him (#26), Sebastian’s story has been turned into a best selling book, his own reality show and a renowned keynote that has inspired millions of people around the world.
The impact of time and experience has helped shape Seb’s journey from the pursuit of fun and exciting life goals to the realization that these strategies transfer to the mechanics of organizational health. Blending masterful storytelling with processes, research and data from the field, Sebastian’s keynote offers equal shots of inspiration, education, and entertainment, leaving his audience with a toolkit & mindset for ongoing growth..
Often noted as the highlight of any conference he presents at, Sebastian’s keynote is an experience that will make you audience laugh, think, cry and ultimately take action.
Global Thought Leader in Human Potential and Brave Leadership
Dr. Margie Warrell brings sharp insights from her diverse global experience to inspire bolder thinking and braver action.
The bestselling author of five books, Margie’s ability to distill grounded research into actionable advice sets her apart on the global stage. A leading authority on courageous leadership, she has learned a lot about overcoming fear and embracing change since her childhood growing up on a small farm in rural Australia. She has spent the last 25 years working around the world - in Australia, Asia, Papua New Guinea and the USA - while raising her four children.
An honoree of the Women’s Economic Forum and CEO of Global Courage, Margie sits on the advisory board of Forbes School of Business & Technology and is trusted by global brands - NASA, Google, Deloitte, Dell, Abbot, UN Foundation and Salesforce - to deliver life-changing programs that accelerate growth, inspire braver action and better outcomes. Her latest book, You’ve Got This! The Life-Changing Power of Trusting Yourself has been hailed as a transformative book for these times.
Expert on Healthcare, Future Trends, Innovation and Customer Experience
Nicholas J. Webb is a number one best-selling author and is one of the most popular Innovation, Healthcare, Future-trends, Technology, and Customer Experience speakers in the world. Unlike most innovation speakers who have never actually invented anything and have no real-world expertise in the area of enterprise innovation, Nicholas is a multi award-winning inventor of technologies ranging from one of the world’s smallest medical implants to a very successful line of educational and fitness products.
Nicholas has been selected as one of the Hottest Keynote Speakers for 2019 by the ITA Group. Nicholas earned this recognition by providing highly customized keynote presentations for some of the top organizations in the world.
As the CEO of LearnLogic, Nick works with some of the largest brands in the world through his Consulting and Training Company.. As a Certified Management Consultant (CMC), he works shoulder-to-shoulder with boards of directors of multi billion-dollar companies to assist them in building future-ready organizations. His best-selling books include: The Innovation Playbook, What Customers Crave, What Customers Hate, The Innovation Mandate, and his just released book, The Healthcare Mandate. Nicholas is also the Producer and Host of the Award-winning Documentary Film, The Healthcare Cure.
CEO at Ferrazzi Greenlight, International Behavior Change and Organizational Culture Specialist
Rob Whitfield, CEO of Ferrazzi Greenlight, has spent more than 20 years in consulting with the specific intent of helping clients deliver a return on investment from behavior change in the workplace.
A magnetic speaker and storyteller with a self-deprecating sense of humor, Rob is able to connect people to ideas and inspire them to think differently, and critically, hold them accountable to taking action that will lead to new behaviors and results.
Rob’s experience of igniting and driving to sustainable transformation in organizations across the world delivers practical advice that can drive to human behavior change in complex strategic, technology, and process environments, in sectors as diverse as Manufacturing, Entertainment, Telecoms and Media, Retail, Transport, Education, Central and Local Government, Energy, Natural Resources, Gaming, Consulting, and Fashion Clothing.
A frequent guest writer, Rob’s passion is to help individuals, teams, and organizations reach their highest goals, and he brings his invaluable experience to bear in shaping the vision and strategy of the firm.
Rob will partner with you to co-create the most impactful keynote speaking engagement for you, your audiences, and to overcome your team or organization’s challenges that will truly accelerate your results.
As your success is critical to Rob, this isn’t just about speaking to an audience. This process starts with a diagnostic discussion with you to identify the shifts in thinking and behavior that will provide the highest return on your investment. This information is used to prepare the tailored content for your event, and this is coupled with a call to action that will drive changes as people leave and return to their day jobs. That’s how real change is created, and that’s what Rob is truly passionate about.
Talks about how organizations can embrace a culture of change and engineer a resilient and inclusive work culture.
Audiences leave with an inspired perspective on change and the mindset, resilience, and tools to grow through change.
Cassandra has over 10 years of M&A experience and is a trusted advisor to Fortune 500 companies.
Past clients include: Procter & Gamble, Allstate, Jones Lang LaSalle, Centene Corporation, ConferenceDirect, and WeWork.
With contagious energy that radiates throughout every room she steps into, Cassandra Worthy is the world’s truly DISRUPTIVE thought-leader on CHANGE that companies need to build organizational resilience and adaptability. During times of major shift such as merger, acquisition, organizational restructure, new systems integration, and market disruption RARELY do businesses ever face the tumultuous emotional landscape of the organization head-on. Only 10% of successful change adoption is about know-how…the other 90% is squarely centered on an organization’s motivation and willingness to embrace the change. Without addressing the emotions standing in the way of motivation, any transformation journey is stopped in its tracks. This is where Cassandra steps in. She has created and cultivated the unique strategy of Change Enthusiasm® which is arming individuals around the world with the means to harness the power of emotion, a resource in infinite supply, to embrace and accelerate change and transformation journeys. Cassandra’s message nurtures highly resilient and adaptable organizations beginning at the heart of the individual.
Cassandra’s client base spans the Fortune 500 and larger all over the world including Procter & Gamble, Allstate, Jones Lang LaSalle, Centene Corporation, ConferenceDirect, and WeWork. Cassandra invigorates and inspires organizations, C-suite executives, and business associations alike going through significant change, disruption, and transformation. Cassandra’s customized keynote and workshop programs motivate the workforce to embrace Change Enthusiasm® and subsequently become self-actualized in working towards a change vision. In her leadership-centric presentations, she is not only sharing this unique strategy of Change Enthusiasm® but also 10+ years of M&A experience distilled down into the critical leadership traits required to lead with exception during high-stress times of change and transformation.
Leading Authority and Speaker on Building Exceptional Brands
Denise talks about how to future-proofing your business with a strong brand and vital culture.
Audiences learn how to align and integrate employee and customer experience to unleash their combined power to fuel growth.
Denise is a leading authority on building great brands and exceptional organizations, as well as an author of the best-selling books What Great Brands Do and FUSION.
Past clients include: Sony, Frito-Lay, Pursuant, Burger King, Lexus, Facebook, and Target.
Blending a unique perspective, over twenty-five years of experience with world-class brands including Sony and Frito-Lay, and a talent for energizing audiences, Denise is a leading authority on building great brands and exceptional organizations. As author of the best-selling book What Great Brands Do and the new book FUSION, she cracks the code on how to achieve brand leadership.
Speaker, Writer, and Market Researcher on Generational Differences in the Workplace
A proud Gen Xer, Scott Zimmer has been one of BridgeWorks’ generational keynote speakers for the past eight years. His presentations illustrate the common clashes and misunderstandings between generations, and provide straightforward solutions to help companies bridge generational gaps around communication and collaboration, recruitment and retention, diversity and inclusion, and most recently, hybrid work. Scott believes customization is the key to a successful session, so he works hard to understand each of his client’s specific needs.
Scott used his love of nostalgia and pop culture (he was a big fan of Atari and He-Man) and generational expertise to develop BridgeWorks’ generational trivia show, GenPop.
BridgeWorks has been dedicated solely to the study of generational differences since its inception in 1998 and is the company who wrote the best-selling business books When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work (HarperCollins) and The M-Factor (HarperBusiness). BridgeWorks has worked with clients varying from the AARP to MTV and over 30 Fortune 100 companies in between.
Scott grew up on a dairy farm in central Minnesota where he mastered the art of bailing hay and milking cows. He graduated from St. John’s University in 2000 with a BA in communications. In addition to researching and presenting, Scott is a self-proclaimed movie-buff and is always game to try the latest restaurant or craft beer hotspot.