Bob Gray is a recognized authority on memory systems who has spent the last twenty five years traveling the globe - entertaining and training corporations, governments and associations to adapt memory systems and communications for their particular needs. He has developed a series of sales-oriented personal development keynotes and workshops, which have been popular on six continents - as well as writing the best-selling book Right Brain Rapid Recall (currently available only in e-book format). Bob has also developed a new App called MemoryEdge - it's an invaluable tool for remembering the names, faces and important information of new clients, customers and acquaintances - even if you’ve only met them once! A must for any salesperson (downloadable from the AppStore).

Bob Gray discovered his first memory technique when he was seven. He was given a magic book that showed him how to remember a twenty-item list. Shortly thereafter he was called on to do the memory trick at family parties and gatherings. Encouraged and motivated by praise at home - he began to find that memory techniques could have a valuable role in other aspects of his life. With a little ingenuity, he adapted the memory trick to help him with his work at school. The reward was a significant rise in his grades.

Traveling and entertaining under the stage name of Backwards Bob the Memory Man - Bob demonstrates the unique abilities that have netted him a place in the Guinness Book of World Records. His many media credits include Ripley’s Believe It Or Not, The Steve Harvey Show, The Today Show, CBS News, and BBC One.

To date, Bob’s clients have included Wells Fargo, Ford, FedEx, GE, General Motors, Hilton Hotels, DuPont, and Great West Life - to name just a few.

Over the past twenty-five years, Joseph Grenny has taught and advised thousands of leaders on every major continent from the boardrooms of Fortune 500 companies to small communities in Nairobi, Kenya. He has advised CEOs and senior executives on more than a dozen major change initiatives - receiving credit from Lockheed Martin Aeronautics' President as a key factor in helping the organization win the $200 billion Joint Strike Fighter program. Joseph teaches organizations how to communicate best when it matters most. His experience and research into the best practices of leaders and influencers has made him a leading industry expert and speaker in communication, change, leadership, organizational effectiveness and corporate culture.

Joseph is co-author of four New York Times best-sellers, Change Anything, Influencer: The Power to Change Anything, Crucial Conversations: Tools for Talking when Stakes are High and Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. An expert in topics ranging from influence and leadership to organizational change and effectiveness, Joseph has been cited in dozens of newspapers including the New York Times, Los Angeles Times, Washington Post, and the Wall Street Journal. Joseph also writes The Influential Leader, a regular column on BusinessWeek.com. He has also appeared on more than one hundred radio and television programs including ABC News, CNN, Bloomberg, CNBC, and the Today Show.

Joseph regularly speaks and consults with leaders across the globe from East Asia, to India, to Europe. He has spoken at events such as the HSM World Business Forum and to organizations including NASA, the American Bankers Association, the Supreme Court of California, the American Association of Critical-Care Nurses, the American Public Works Association, and the American Society of Training and Development.

Joseph was co-founder and president of California Computer Corporation. In 1990, he co-founded VitalSmarts, which today is one of the most respected corporate training and organizational development companies in the world. VitalSmarts has helped more than three hundred of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable, and measurable change in behaviors.

In 2007, Joseph and his co-authors were named Ernst & Young Entrepreneurs of the Year for their work in founding and leading VitalSmarts. Named the 2008 Business of the Year by The Association of Learning Providers, VitalSmarts has also been ranked four times by Inc. magazine as one of the fastest growing companies in America. Products resulting from Joseph's research have been used to train over two million people worldwide.

Scott Halford is an Emmy Award winning writer and producer, an engaging communicator and presenter and a long-time consultant to Fortune 500 executive teams. Scott’s expansive knowledge in the areas of achievement psychology, including brain-based behavioral science, emotional intelligence, critical thinking, and influence, add richness and depth to his programs.

You will appreciate Scott’s wise and timely insights into the human experience. His captivating ability to tell stories with humor, wit, and depth transports his audiences to destinations they may have never been; physically, mentally or emotionally. Participants laugh and learn, and consistently praise the rich and rewarding learning experience.

Scott is an accredited and certified Emotional Intelligence Provider as well as an Advanced Certified Associate in Emergenetics®. He holds an Executive Master’s degree from the NeuroLeadership Institute.

As an author, Scott has two best-selling books: Be a Shortcut, based on emotional intelligence and influence; and Activate Your Brain, a Wall Street Journal best-selling book and winner of the Bronze Axiom award for best business book.

Scott is on faculty at General Electric’s John Welch Center of Leadership in Crotonville, NY; is a guest lecturer for the MBA program at the Daniels School of Business at the University of Denver; and is a Trustee for the Iliff School of Theology. Scott is Founder and Principal of Complete Intelligence, LLC.

Corporate clients span many industries and include General Electric, American Airlines, Wells Fargo, Microsoft, First Data, Medtronic, Johns Hopkins Hospital, Centura Health, MillerCoors, Western Union and many more. Scott’s books are available on Amazon.com.

Kindra Hall is President and Chief Storytelling Officer at Steller Collective, a consulting firm focused on the strategic application of storytelling to today’s communication challenges. Kindra is one of the most sought-after keynote speakers trusted by global brands to deliver presentations and trainings that inspire teams and individuals to better communicate the value of their company, their products - and their individuality through strategic storytelling.

Kindra is a former Director of Marketing and VP of Sales. She is a contributing editor to SUCCESS Magazine - and was guest faculty at the Harvard Medical School. Her book, Stories that Stick: How Storytelling can Captivate Customers, Influence Audiences and Transform Your Business debuted at #2 on the Wall Street Journal Best-seller List and Forbes said it “may be the most valuable business book you read." Kindra’s message spans all industries - and her clients include Facebook, Hilton Hotels, Tyson Foods, Target and Berkshire Hathaway amongst many others.

What began as a storytelling assignment in 5th grade, grew into a passion for not only telling stories, but a mastery for teaching others the methods and science of storytelling so they can better tell their own.

She was a National Champion storyteller (yes, they have those), a former member of the Board of Directors of the National Storytelling Network - and has her master’s degree in communications where she conducted original research studying the role of storytelling in defining and revealing organizational culture.

Regardless of the industry, Kindra has become a conference favourite for her clients. The blend of inspiration and education in her keynotes mean that audiences leave feeling excited - and equipped to finally put their stories to work in a tangible way.

Kindra lives in Manhattan with her husband, young son and daughter. When she is not traveling around the world speaking -  Kindra can usually be found at spin class or in Central Park with her family.

Click Here to Watch Stacey's Virtual Presentation

Coming from an entrepreneurial upbringing, Stacey Hanke learned early on how we consistently show up and interact determines our success in our organizations and in our lives. Starting with a career in voice-over, she quickly realized how every word matters - every movement of your body matters and every sound you make matters (volume, tone and inflection). All of these combined determines who listens, who stays connected with you, who believes you and then acts on your recommendation.

Stacey then jumped into the corporate world as a trainer for Fortune 500 companies, training every possible topic from motivation to customer service to leadership. She traveled internationally researching the difference between a leader who is influential versus a leader who’s simply a good communicator.

Today, Stacey is the CEO of a highly sought-after consulting and training company where she mentors leaders who want to ensure their employees perceive them as an influential leader – those who are working towards a promotion – and sales professionals to ensure their message and style resonates with their clients.

As a thought leader she has been a featured guest on media outlets including: The New York Times, Forbes, Entrepreneur, Thrive, SmartMoney Magazine, The Economist and Business Week. Her client list is vast: FedEx, McDonalds, Google, Kraft Heinz, Nationwide, American Express, Discover and Oracle. Her knowledge leading diverse, high-level teams makes her a sought-after speaker and consultant and she has inspired thousands around the world through her ability to connect with an audience and one-on-one.

Her 19 years of studying influence across cultures and industries, leading large corporate teams makes her the perfect fit for organizations large and small who are ready to influence on a consistent basis. Clients hire Stacey because of her implementable strategies that help leaders get to the point, communicate with confidence and credibility, to build trust and deliver messages that drive action, creating lasting results.

Sheila Heen is a New York Times business best-selling author, founder of  Triad Consulting Group and faculty at Harvard Law School. Heen’s corporate clients  include  MetLife,  BAE  Systems,  HSBC,  the  Federal  Reserve  Bank, Novartis,  AT&T,  Pixar,  Workday  and  numerous  family  businesses. She often works  with executive  teams,  helping  them  to  work  through  conflict,  repair  working  relationships  and  make sound  decisions together.  In  the  public  sector  she  has  also  provided  training  for  the  New England  Organ  Bank,  the  Singapore  Supreme  Court,  the  White  House  and  theologians struggling with disagreement over the nature of  truth and God. 

Heen  has  spent  the  last  20  years  with  the  Harvard  Negotiation  Project,  developing  negotiation theory  and  practice.  She  specializes  in  particularly  difficult  negotiations  –  where  emotions  run high   and   relationships   become   strained. Heen is co-author of the New  York Times bestsellers Difficult Conversations: How to Discuss What Matters Most and  Thanks  for  the  Feedback:  The  Science  and  Art  of   Receiving  Feedback  Well  (Even  When It’s  Off-Base,  Unfair,  Poorly  Delivered  and  Frankly,  You’re  Not  in  the  Mood). She has been featured on “Oprah,” CNBC “Power Lunch,” NPR, and was among the top rated speakers at the 2015 Global Leadership Summit. 

Heen  is  a  graduate  of   Occidental  College  and  Harvard  Law  School.  She  is  schooled  in negotiation daily by her three children.

Chris Helder is a business communication genius and master storyteller whose presentations have radically transformed how thousands of people worldwide communicate with clients, customers, colleagues, staff and teams. He's been a professional speaker for 18 years having accomplished over 2,450 presentations across all corners of the globe.

His motivational, high energy, humour and value-adding performance will enhance any event that he is booked for. He is an expert in the areas of communication, sales, influence and mindset, human potential, change, leadership and mastering the face-to-face customer experience - and he relates to all generations.

Chris is the author of three best-selling books The Ultimate Book of Influence which has been published in five languages, Useful Belief is one of the highest selling Australian business books of all time and Cut The Noise about achieving better results with less guilt.

His global client list includes: Citibank, Merrill Lynch, Glaxo Smith Kline, Toyota, Mercedes Benz, Fuji Xerox, Levi’s, Realtor.com and Olympic Winter Institute of Australia.

Click Here to Watch Mary's Virtual Presentation

From Dr. Mary C. Kelly's days as a naval intelligence officer to her role as one of today’s most influential economists, Commander/Dr. Mary C. Kelly has carved out an unforgettable career in leadership. Former chief of police, professor, realtor and HR Director - Mary has spent over 25 years teaching and training more than 40,000 military and civilian personnel. Mary is now on a mission to spread and communicate her message of success with audiences worldwide, sharing with them the secrets to being a true leader in today’s workplace.

A high-energy keynote speaker, Mary is focussed on using research, laughter, and experience to show professionals how to excel. Mary’s relatable, no-nonsense approach inspires audiences to embrace their roles, surpass their goals - and plan for the future.

Mary is the author of 13 books on business growth, leadership, and today’s economy. She is a speaker, coach and trainer who has worked with hundreds of organizations and companies across the globe.

Michael Kerr, Speaking Hall of Fame member, is an award winning,
Certified Speaking Professional and the author of six
books. He is known as one of North America's leading authorities on
how to create more productive, less stressful, more creative, and
more
inspiring workplaces. His
humorous, inspiring and thought provoking
programs are often rated as having the greatest impact of
any presentation at a conference. Michael Kerr's message of injecting humor into the workplace helps build strong
teams and
leaders by encouraging a new kind of
communication.

Michael has delivered his captivating keynote presentations and
training workshops to more than 800 audiences, from Iran to Texas,
from Austria to Honolulu. Michael's programs offer relevant,
practical ideas delivered with his memorable brand of high-energy,
clean humor. Inspiring, hilarious, energizing, fabulous ideas,
and incredibly relevant and timely content, are phrases clients
repeatedly use to describe the impact of his presentations.

One of Michael's books, Putting Humor to Work, has been described
as the bible of humor in the workplace, while his book Inspiring
Workplaces - Creating the Kind of Workplace Where Everyone Wants
to Work has been called an inspiring blueprint for workplace success.

Michael lives in Canmore, Alberta in the Canadian Rockies.

Carol Kinsey Goman, Ph.D., is an international keynote speaker for corporations, conferences, universities and government agencies. She is an authority on the impact of body language in the workplace - especially on how it aligns with what you're communicating and how it builds or weakens leadership effectiveness.

Her speaking engagements are designed to give audiences powerful and practical strategies that can be implemented immediately, and have positive impact on change. She is a sought-after presenter, whose list of clients span more than 300 organizations in 26 countries:

• Corporate giants including Consolidated Edison, 3M, Federal Express, Fluor, General Electric, Bayer Pharmaceutical, DuPont, S.C. Johnson, Chevron, AT&T, Consolidated Edison, and PepsiCo
• Major associations including the American Institute of Banking, American Productivity & Quality Center, American Society of Association Executives, Sales & Marketing Executives International, and the American Society of Training and Development
• High-tech firms including Amazon, Expedia, Google, Hewlett-Packard, Texas Instruments, and LinkedIn
• Healthcare organizations including Kaiser Permanente, Adventist Healthy System West, American College of Surgeons, BETA Healthcare Group, and Atlantic Health System
• Financial institutions including Bank of America, Federal Reserve Bank of Kansas City, First Interstate Bank, Goldman Sachs, Travelers, WellPoint, and Guardian Insurance
• Government agencies including the Office of the Comptroller of the Currency, U.S. Army Tank-automotive and Armaments Command, Department of Energy, Department of Veteran Affairs, Lawrence Livermore National Laboratory, Department of Agriculture, and the Library of Congress
• Women’s conferences including CFA Society Women’s Symposium, Global Executive Women at Expedia, Professional Business Women of California, UNC School of Government, and Women’s Leadership Conference, Trinidad
• International firms including Petroleos de Venezuela, Dairy Farm in Hong Kong, SCA Hygiene in Germany, Landstinget Dalarna in Sweden, National Provident in New Zealand, the Panama Canal Commission, Royal Bank of Canada, Petrofac in the United Arab Emirates, British Petroleum, and Wartsilla Diesel in Finlin Finland

Carol is a leadership contributor for Forbes.com, with her Forbes blog on Body Language Hacks that Make You Look Like a Leader - which has garnered over 91,000 views. She is also the author of twelve business books, including The Silent Language of Leaders: How Body Language Can Help - or Hurt - How You Lead and The Truth About Lies in the Workplace: How to Spot Liars and What to Do about Them. With a new book in progress, Carol is currently working on Stand Out - How to Build Your Leadership Presence - that addresses projecting leadership presence (anticipated release date: 29-Sept-2020, Kogan Page). Make a note to obtain a copy - for Carol's next leadership go-to publication.

Her video course for Linkedin Learning, Body Language for Leaders, is the most popular course in the history of the company - with over 2 million views. She has recently added a course on Collaborative Leadership. Carol is also a content expert on the e-learning company, Athena Online.

Her expertise has been cited in The Wall Street Journal, Industry Week, Investors Business Daily, CNN’s Business Unusual, PBS Marketplace, the Washington Post’s “On Leadership” column, MarketWatch radio, and the NBC Nightly News.

Carol has served as an adjunct faculty member at John F. Kennedy University in the International MBA program, at the University of California in the Executive Education Department, and for the Chamber of Commerce of the United States at their Institutes for Organization Management. She is a current faculty member for the Institute for Management Studies, presenting seminars throughout the United States and for Excellence Squared, presenting seminars in Canada and Europe.

In addition, Carol is a California-based executive coach with two specialties: (1) assisting leaders as they craft and deliver key messages, and (2) helping senior managers prepare for C-Suite roles by increasing their leadership presence, which she defines as “the ability to influence and impact others by projecting confidence, credibility, caring, and charisma.”

Before her work in the business world, Carol was a therapist in private practice, a nightclub performer, and a majorette for the 49ers football team - but not in that order.

Stuart Knight has written, produced and starred in live presentations that have been seen by over one million people and each year speaks internationally helping some of the world’s biggest companies reach new levels of success. When he is not on the road speaking, you may have seen or heard him on some of Canada’s biggest TV and Radio stations where he is often asked for his expert opinion on high level communication. 

Stuart is the author of two profound books, You Should Have Asked – The Art of Powerful Conversation and The Madness of My Mind and writes a weekly blog that has over ten thousand followers. Personally, Stuart is a world traveler, an avid reader and composes music. He is also the founder of one Canada’s biggest speaking extravaganzas called The Top Ten Event, which has garnered over twenty million media impressions. As a renegade visionary, Stuart Knight has taken gut wrenching risks and came out on top. Today, with hilarious stories and thought provoking insights, he shares the lessons he has learned helping people reach goals they never imagined they could attain.

Victoria Labalme helps people perform at their highest levels by unlocking their hidden genius and unleashing their unique creativity.

With more than 20 years in the Performing Arts - from Broadway to comedy clubs, landmark films to high-profile television - Victoria’s electrifying, custom-crafted Keynotes awaken innate talents in individuals and teams.

Her proprietary systems and strategies have been embraced by C-suite executives at Starbucks, Microsoft, PayPal, as well as Hollywood celebrities, best-selling authors, and top teams in over 700 organizations.

With breathtaking stage skills, gripping stories, and comedic highlights, Victoria takes audiences through a profound experience they'll never forget. Along the way, she shows people how to distinguish their brand, gain competitive advantage, focus their communications and achieve sustainable growth through a surprising blend of art and business.

Her creative projects have been recognized by The New York Times, The Hollywood Reporter, Variety, BBC, and ABC Good Morning America.

A graduate of Stanford University, Victoria is also a director and critically acclaimed film producer, the creator of two online learning programs, and an inductee into the Speaker Hall of Fame.

Lynne Lancaster is a savvy, engaging, and entertaining keynote speaker who delivers sparkling keynotes and workshops tailored to your strategic issues. She will provide guidance if you are struggling with generational gaps in recruiting, retention, or communication? Do you need to engage the newly-hired Millennials in the room - without turning off the Generation Xers and Baby Boomers? Are you looking for an insightful presentation on the hottest talent trends accompanied by practical, applicable solutions?

Baby Boomer Lynne Lancaster is one of today's foremost cultural translators. An expert on the generations, she is co-founder of BridgeWorks - a company that advises leaders, managers, and employees on how to conduct business more successfully by bridging generation gaps at work and in the marketplace. Her keynote speeches and workshops have enlightened and entertained high level audiences from many of America's best companies, including 3M, American Express, Best Buy, Citigroup, Coca-Cola, Lockheed Martin, and Wells Fargo - as well as from numerous public sector and non-profit organizations.

Lynne is co-author of the best-selling business books When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work. A consistent favorite among CEOs, the book spent time on several best-seller lists and is one of only two titles published by HarperCollins in 2003 - that sold more copies each year since publication. Her latest book The M-Factor: How the Millennial Generation is Rocking the Workplace has already garnered a gold medal from the Axiom Business Book awards.

An engaging and savvy speaker, Lynne is also a sought-after expert on workplace and social trends. She has been a guest commentator on CNN, CNBC and National Public Radio. Her by-line has appeared in numerous publications such as The Futurist, Nation's Business and Public Management magazine. She has been interviewed for a wide range of national publications including The Wall Street Journal, TIME magazine, The Los Angeles Times, The New York Times, and The Washington Post.

Lynne created a highly successful trainer certification program, BridgeBuilder. The course has launched more than 120 trainers nationwide from such organizations as the Federal Aviation Administration, General Mills, Cisco, HealthPartners, KPMG, Lockheed, Michelin, VISA International and Wells Fargo.

Lynne is a Phi Beta Kappa, summa cum laude graduate of the University of Minnesota with a B.A. in English Literature. She earned her stripes as a management consultant - coaching managers and senior executives from major U.S. companies on decoding communication issues. Lynne's work with CEO and author Harvey Mackay resulted in five best-selling business books, including Swim with the Sharks without Being Eaten Alive. Lynne has served as an adjunct faculty member at the University of Minnesota's Carlson School of Management.

Click Here to Watch Nicole's Virtual Presentation

• Dr. Nicole Lipkin talks about building great teams by creating high levels of trust and engagement among team members.

• Audiences will learn ways to communicate trust, form alliances and encourage collaboration. Also gives people ideas about how to enhance emotional wellness in the workplace

• Author and CEO of Equilibria Leadership Consulting, a leadership and organizational development firm. Contributor NPR, NBC, Forbes, Entrepreneur, CBS, and other national and international media outlets.

• Past clients include: Berkshire Hathaway, Google, JD Power, Toyota, UnitedHealth Group, Wells Fargo

Dr. Nicole Lipkin is an organizational psychologist, speaker and the author of What Keeps Leaders Up At Night: Recognizing and Resolving Your Most Troubling Management Issues and Y in the Workplace: Managing the 'Me First' Generation. Nicole's aim is to help organizations, leaders and their teams develop behaviors and practices that increase personal and organizational resilience and sustainability by integrating the science of human behavior with practical approaches to business and leadership challenges.

Nicole is the CEO of Equilibria Leadership Consulting, an international business/organizational solutions company based in the US that provides leadership and management development, executive assessment and executive and emerging leader coaching. She also is the owner of Equilibria Psychological and Consultation Services, a mid-sized group psychology practice located in Philadelphia, Pennsylvania.

Nicole is a sought after speaker, consultant and coach who has been retained by organizations such as Honda, Toyota, Autotrader.com, Wells Fargo, The American Society of Training and Development, Aqua America, ProObject, National Automobile Dealers Association (NADA), American Academy of Osteopathic Surgeons, Environmental Protection Agency (EPA), City Security and Resilience Networks (CSARN) in the UK, LatinNext and HR Academy in Brazil, Global Aware International and Tiny-G in the UK, Security Watch India (SWI), the National Retail Federation (NRF), International Council of Shopping Centers (ICSC), Penske Automotive Group, and The Boys and Girls Club of America. She has also been an invited presenter at a number of professional, association and corporate conferences.

Nicole is a regular contributor to the broadcast community and has been featured on NPR, NBC, CBS, Fox Business News, Forbes.com, Entrepreneur Magazine, Arrive Magazine (Amtrak), BusinessInsider.com, New York Times Magazine and numerous other media outlets both nationally and internationally.

She received a doctorate in clinical psychology (Psy.D.), Master of Business Administration (MBA), and Master of Criminal Justice (MACJ) at Widener University. Nicole is an adjunct faculty member at the Center for Creative Leadership. She is a Board Certified Coach and also received her Advanced Certified Personal and Executive Coach Certification and Certified Professional Coach Certification through the industry-leading College of Executive Coaching. Nicole is licensed as a psychologist in Pennsylvania and New Jersey. Nicole was a board member of the Independence Arts Studio and is currently an Advisory Council Member of City Security and Resilience Networks (CSARN) in England and a board member of Fearless Athletics.

• Beau talks about how we adapt and thrive in times of change to find solutions to questions that haven’t been asked yet.

• Beau's interactive, and fun presentation will equip people to challenge their own assumptions and beliefs and come away better able to innovate, collaborate, lead, and adapt to new realities.

• Beau Lotto is a three-time TED speaker, a best-selling author, professor and the founder and CEO of two companies –Lab of Misfits, the world’s first neuro-design studio, and Ripple, which holds several highly influential patents in Augmented Reality (AR).

• Past clients include: Cirque du Soleil, L’Oreal, Asurion, Microsoft, Edelman, and The UAE’s Crown Prince’s Court.

Click Here to Watch Beau's Virtual Presentation

The only way to thrive in a rapidly changing world is to change with it. We know that. But the biggest barrier is in our heads. Neuroscientist and entrepreneur Beau Lotto shows why adapting –moving from A to B –means first moving from A to not-A. We needto let go of the assumptions and beliefs that keep us from seeing the world differently. A world-renowned expert in the science of perception, Beau reveals why trading certainty for doubt increases our capacity to adapt, lead, innovate, and thrive in the darkness of “I don’t know.”

A professor with deep academic credentials and critical scholarly works on the subject, Beau is also founder and CEO of two companies –Lab of Misfits, the world’s first neuro-design studio, and Ripple, which holds several highly influential patents in Augmented Reality (AR). A three-time mainstage TED speaker with over 9,000,000 views, Beau has spoken around the world, delivering totally unique, visually stunning, interactive, and fun presentations that help people act differently in the face of change. His message is an ideal conference kick-off –providing powerful, positive, creative context that sets a tone for the content and collaboration that follow. Beau’s latest book is Deviate: The Science of Seeing Differently.

A professor with deep academic credentials and critical scholarly works on the subject, Beau is also founder and CEO of two companies – Lab of Misfits, the world’s first neuro-design studio, and Ripple, which holds several highly influential patents in Augmented Reality (AR). A three-time mainstage TED speaker with over 9,000,000 views, Beau has spoken around the world, delivering totally unique, visually stunning, interactive, and fun presentations that help people act differently in the face of change. His message is an ideal conference kick-off – providing powerful, positive, creative context that sets a tone for the content and collaboration that follow. Beau’s latest book is Deviate: The Science of Seeing Differently.

In 2001, Beau Lotto founded the Lab of Misfits Studio,the world’s only neuroperception creative studio that is also a real neuroscience lab. The Lab’s goal is to foster adaptability and creativity. Their unique process of experiential experiments unites neuroscience expertise and measurement with digital technology and immersive design. They study humans “in the wild” -in theaters, public spaces, even across entire cities -using a combination of digital, virtual, and physical techniques and neuroscientific methodologies. By unveiling the essential truths that drive human decisions, their work deepens connections and creates innovations. Pragmatically, their insights are scientifically unique and quantified, commercially valuable to thestakeholders, and emotional and actionable to public audiences. They havesince created public experiences around the world, including London’s Science Museum, Hayward Gallery on London’s South Bank, and a public art installation in London’s famous Silicon Roundabout. Their past clients include Cirque du Soleil, L’Oreal, Asurion, Microsoft, Edelman, The UAE’s Crown Prince’s Court, and others. Lab of Misfits currently powers the neuroscience offering at Burson Cohn & Wolfe, one of the world's largest public relations and communications firms.

Beau is also CEO and founder of Ripple Inc, which holds five highly influential patents in Augmented Reality (AR) with two further patents pending. Using its technology and exclusive patented IP, the Lab creates digital platforms and custom, proprietary digital interactions that layer the world with immersive digital content. Examples include the GPS-based AR apps Traces, Acoustigram, and W_nder, all of which focus on location-tied storytelling, adding a layer of meaning to the world that has hitherto been impossible.

Matthew Luhn is an accomplished storyteller, author, instructor, motivational keynote speaker, and story consultant, with over 25 years’ experience creating stories and characters at Pixar Animation Studios. Alongside his story work in Hollywood, Matthew works with leaders of Fortune 500 companies, entrepreneurs, and other professionals to craft and tell stories that bridge the gap between business and heart to build stronger brands and business communication.

Matthew’s most recent clients include Adidas, Facebook, BBC, Microsoft, Sony, Warner Brothers, Apple, Google, Clorox and many more.

Matthew’s story credits include Toy Story, Toy Story 2, Toy Story 3, Monsters Inc., Monsters University, Finding Nemo, UP, Cars, Ratatouille and other films currently in development.

With over 25 years experience creating and developing dozens of films, TV shows, and video games, at Pixar, The Simpsons, ILM, and beyond, Matthew Luhn knows what it takes to create memorable stories with enduring characters. From film making to business, Matthew’s story talks are beneficial to anybody wanting to improve their story skills, or learn the persuasion of great storytelling. In Matthew’s story keynotes and workshops, he provides practical strategies that teach and inspire people and teams to connect more effectively with audiences. Matthew uses the power of storytelling to bridge the gap between business and heart, driving your story toward one unforgettable selling point.

Michael Maslansky uses experience from more than a decade of research into the art and science of persuasion to counsel Fortune 500 corporations, industry associations, and non-profits - on how to communicate credibly in this challenging environment. Clients turn to Michael to understand the public mood, challenge conventional wisdom and transform not just what they say to key audiences - but how they say it. We live in a post-trust era, where the public is more skeptical than ever of institutions, their motives and their messages. In this environment - the rules for communicators have changed.

Clients that have sought Michael’s counsel include AT&T, Bank of America, Johnson & Johnson, MetLife, and Toyota. He has also worked with a wide range of industry associations including the Financial Services Roundtable, PhRMA, the Personal Care Products Council, the Direct Marketing Association, and the New Orleans tourism industry.

Michael shares with clients his in-depth understanding of hot-button issues in banking and financial services, healthcare and pharmaceuticals, corporate social responsibility and non-profits, technology and consumer products, and litigation and politics. Over the years, he has helped Fortune 500 leaders and their companies position and differentiate their brands and products during good times - and protect their reputations during crisis.

Michael’s book, The Language of Trust: Selling Ideas in a World of Skeptics reviews the communication challenges that companies and industries face today - and offers proven tools for building trust and credibility with consumers, regulators and the general public.

Michael is a frequent commentator on Fox News, CNN, MSNBC and Current TV. He has conducted hundreds of research projects in over 20 countries using his firm’s trademarked polling and focus group methodology - lauded by The New York Times, The Washington Post, The New Yorker, “60 Minutes,” “Nightline” and PBS’s “Frontline,” among others.

Prior to maslansky + partners, Michael founded MarketResearch.com, a leading market intelligence company where he served as president and board director.  Michael is a member of the Arthur W. Page Society and also serves on a number of advisory boards. Previously, he was a mergers & acquisitions attorney with Wachtell, Lipton, Rosen & Katz. He lives in New York City with his wife and two children.

David Maxfield's experience and research into the best practices of leaders and influencers has made him a leading industry expert in communication, behavior, organizational effectiveness, and corporate culture. For more than twenty years, David Maxfield has led high-leverage research initiatives that uncover causes of and solutions to managerial, cultural, and operational inefficiencies that directly affect the bottom line. David's career began with his doctoral work in psychology at Stanford University. Since then, his impact on organizational performance has been wide-reaching as he's helped clients such as General Mills, Harvard Medical School, Pizza Hut, and Spectrum Health increase organizational effectiveness and become measurably more vital.

David is the coauthor of two New York Times bestsellers, Change Anything: The New Science of Personal Success and Influencer: The Power to Change Anything. A respected academic, David has taught at Stanford University and the Marriott School of Management at Brigham Young University. David is the recipient of the Motorola University's Distinguished Teaching Award and Stanford University's Dean's Award for Innovative Industrial Education.

Drawing from extensive academic and corporate experience, David delivers topics that are grounded in solid research and application. Speaking in front of more than five hundred audiences ranging in size from small retreats to large keynote events, David has been featured at prestigious venues including Stanford and Georgetown Universities, the American Association of CriticalCare Nurses, and the National Association of Children's Hospitals. With an unrivaled ability to connect to his audience through engaging stories and captivating examples, David brings concepts to life-motivating listeners to put their newly-found skills and knowledge to immediate use.

Currently, David is the vice president of research at VitalSmarts, an innovative corporate training company that teaches skills which deliver significant improvements to the results companies care about most. In the past thirty years, VitalSmarts has helped thousands of organizations, including more than three hundred of the Fortune 500, realize widespread and lasting results through its award-winning training programs. Named the 2008 Business of the Year by The Association of Learning Providers, VitalSmarts has also been ranked four times by Inc. magazine as one of the fastest growing companies in America and has taught two million people worldwide.

As vice president of research, David has led a series of research projects on a variety of subjects including the role crucial conversations play in the healthcare industry, and how the ongoing failure rate within enterprise projects is consistently linked to the avoidance of a few key crucial conversations. David has also led research projects about diversity, leadership, and influence.

Since 1980, Eileen McDargh has helped organizations and individuals transform the life of their business and the business of their life through conversations that matter and connections that count.  She has become known as a master facilitator, an award-winning author, and an internationally recognized keynoter and executive coach.

She draws upon practical business know-how, life's experiences and years of consulting to major national and international organizations that have ranged from global pharmaceuticals to the US Armed Forces, from health care associations to religious institutions. Her programs are content rich, interactive, provocative and playful—even downright hilarious.

In both 2020 and 2021, Global Gurus International, a British-based provider of resources for leadership, communication and sales training, also ranked her third as one of the World’s Top 30 Communication Professionals following a global survey of 22,000 business professionals.

Her eighth and newest book, Burnout to Breakthrough: Building Resilience to Refuel, Recharge and Reclaim What Matters has been generating great response and interest.

Click Here to Watch Nick's "How to Connect in a Virtual World" Video

Dr. Nick Morgan is one of America’s top communication speakers, theorists and coaches. A passionate teacher, he is committed to helping people find clarity in their thinking and ideas – and then delivering them with panache. He has been commissioned by Fortune 50 companies to write for many CEOs and presidents. He has coached people to give Congressional testimony, to appear on the Today Show, and to deliver an unforgettable TED talk. He has worked widely with political and educational leaders. And he has himself spoken, led conferences, and moderated panels at venues around the world.

Nick’s methods, which are well-known for challenging conventional thinking, have been published worldwide. His acclaimed book on public speaking, Working the Room: How to Move People to Action through Audience-Centered Speaking, was published by Harvard in 2003 - and reprinted in paperback in 2005 as Give Your Speech, Change the World: How to Move Your Audience to Action. His book on authentic communications, Trust Me, was published by Jossey-Bass in January 2009. His new book on communications and brain science, Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact, was published by Harvard in May 2014. His latest book Can You Hear Me? How to Connect with People in a Virtual World was published by Harvard in October 2018.

Nick served as editor of the Harvard Management Communication Letter from 1998 – 2003. He has written hundreds of articles for local and national publications, and appears frequently on radio and TV. Nick is a former Fellow at the Center for Public Leadership at Harvard’s Kennedy School of Government.

After earning his Ph.D. in literature and rhetoric, Nick spent a number of years teaching Shakespeare and Public Speaking at the University of Virginia, Lehigh University, and Princeton University. He first started writing speeches for Virginia Governor Charles S. Robb and went on to found his own communications consulting organization, Public Words, in 1997.

Nick attributes his success to his honest and direct approach that challenges even the most confident orators to rethink how they communicate.

Allan Pease researches and studies selling, relationships and human communication. He teaches simple, field-tested skills and techniques that get results. And he delivers his message in a humorous way, which motivates people to want to use these ideas immediately.

In a highly entertaining, fast moving presentation, Allan takes you through powerful communication techniques and teaches you how to decode other people's behaviour - and what to do about it. He also reveals how to decode a wide range of subtle clues that appear in meetings, phone calls, negotiations and face-to-face encounters.

Known worldwide as Mr Body Language, Allan's own record in the field of selling, motivating and training is equalled by few others. He is a born achiever, starting his career at age 10 selling rubber sponges door to door. At 17, he was the No.1 national salesman for a company selling bed linen and pots & pans. At 21, he was the youngest person ever to sell over $1,000,000 of life insurance in his first sales year.

He has addressed audiences in 56 countries, and his programs are used by businesses and governments to teach powerful relationship skills. His messages are relevant to any area of life that involves winning people over and getting them to like you, co-operate, follow you or say yes.

Allan is one of the world's most successful non-fiction authors, writing 16 bestsellers including The Definitive Book of Body Language and Why Men Don't Listen and Women Can't Read Maps. His books have been translated into 52 languages and have sold over 27,000,000 copies. His television series and Number 1.Box Office Movie were watched by over 100 million viewers.

He is an Honorary Professor of Psychology at ULIM International University, a Life Fellow of the Royal Society of the Arts (UK), a Fellow of the Institute of Management (Australia), Fellow of the Lifewriters Association, a Paul Harris Fellow (UK) and JCI senator (USA). He has also been inducted into the National Speakers Association Hall Of Fame (Australia).

Click Here to Watch Clint's Virtual Presentation

Clint Pulver is a motivational keynote speaker, author, musician, and workforce expert. He’s also fun, dynamic, entertaining – and the no-stress speaker clients love to work with.

A professional drummer for over 20 years, he’s played with top headlining fellow musicians in venues like the Vivint Arena, the Stadium of Fire, and the Kodak Theater in Hollywood. He founded the UVU Drumline known as the Green Man Group, which he directed for six years and went on to direct the Drumline for the NBA’s Utah Jazz until 2015.

Clint was featured in Business Q Magazine as one of their “Top 40 Under 40” as a premiere Corporate Keynote Speaker. He has appeared on America’s Got Talent and in feature films with actors such as Jack Black (School of Rock) and John Heder (Napoleon Dynamite).

Known as the Leading Authority on Employee Retention, Clint helps organizations retain, engage - and inspire their team members from the front desk to the board rooms and everyone in between. He expertly helps audiences navigate generational complexities, communication challenges, leadership mis-steps, and culture cues.

As the president and founder of The Center for Employee Retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett Packard create lasting loyalty through his work and research as “The Undercover Millennial”. For over a decade, he has been a self-motivated Entrepreneur who is well versed in business start-up, leadership, change, sales management, management training, and helping teams grow multi-million-dollar accounts. He uses that experience to create teachable relationship and business strategies based on trust, service, support, connection, and consistent follow-through.

Clint strongly believes that a single moment in time can change a person’s life. He has traveled the world speaking to a wide spectrum of diverse audiences, challenging them to dream, excel, connect, and believe - both in themselves and in the power of others. For over a decade, Clint has dedicated his heart to helping organizations understand the younger generation and helping the younger generation better understand themselves by living a life of significance - rather than just a life of success. His mantra? “It’s not about being the best in the world… it's about being the best FOR the world.”

Nido Qubein is a proven business leader who's also an effective speaker - not a speaker who knows something about business! He serves on several boards, including a Fortune 500 company with $100 billion in assets.

Nido Qubein stands clearly above the crowd as a dynamic business resource, for corporations and associations. He combines the superb communication skills that have propelled him to the forefront of America's speakers with the solid business acumen that has made him a trusted source of management expertise. He not only shows people what to do; but also, more importantly, teaches them how to think.

His life is an amazing success story: Refugee comes to America with no English, no income, and no connections. Goes on to become successful, wealthy, and widely acclaimed for his many achievements including Ellis Island Medal of Honor and Doctorate of Laws.

Nido Qubein is president of High Point University, an accredited undergraduate and graduate institution with 3,000 students from 50 countries and 44 states. He has written numerous books and recorded scores of audio and video learning programs including a bestseller How to Communicate Like A Pro. He is an active speaker and consultant addressing more than 100 business and professional groups around the world each year.

• Freddie talks about how leaders can challenge and inspire organizations to discover their untapped potential through the power of Active Listening & The Music of Leadership, using music focused stories to help leaders build stronger teams.

• Audiences learn how to enhance interpersonal and professional leadership skills, amplify engagement and clarify their desired goals and outcomes.

• Bilingual Speaker (English & Spanish) Freddie Ravel is a GRAMMY nominated maestro & performer, Founder of "Life in Tune," and Business Success Expert. His clients have described his keynotes & emcee services as the "ideal balance of entertainment and content."

• Past clients include: IBM, Toyota, Red Bull, NASA, Apple, Blue Cross, Prudential, Google and Citi.

Click Here to Watch Freddie's Virtual Video

Freddie Ravel is the GRAMMY-nominated Keynote Maestro - who combines his expertise for business breakthroughs and virtuoso piano performances with a clear and concise application of music’s communicative and scientific powers to inspire, ignite and lift the minds, hearts and potential of audiences around the world.

Backed by number one hits and collaborative successes with Madonna, Earth, Wind and Fire, Prince and Carlos Santana to leading the teams of J Lo, Jimmy Kimmel and Lady Gaga - the #1 chart-topping composer is the Founder of “LIFE IN TUNE," a worldwide program that delivers customized peak performance experiences - to reveal how the structure of music enhances leadership, innovation and productivity for entrepreneurs to major corporations alike. Dubbed the “Keynote Maestro” by the City of Los Angeles, Ravel received the city’s Award of Recognition for creating a music-based system to “renew the national and international economy” - while his film, TV, radio and recording credits include CBS, FOX, CW, Universal, iHeart and XM Sirius. Straddling sectors across Media, Tech, Healthcare and Wellness, Diversity and Inclusion, Communications, Social Impact and Financial Services - clients refer to him as “The ideal balance of Entertainment and Content”.

These include IBM, Toyota, Red Bull, NASA, Apple, Blue Cross, Prudential, Google and Citi where he continues to serve as a captivating access point through which to transform corporations, education, entertainment and the human condition. Based on decades of entrepreneurial and corporate training, scientific research and directing and performing with many of the music legends of our time - conference planners often engage Freddie and his team in the program planning process to help design and incorporate their meeting objectives into a rich, harmonious and rewarding experience. Having performed in over eighty countries, Freddie is in tune with cultural nuances and sensitivities delivering the universal language in both English and Spanish - as well as collaborating with translators to uplift your audience to success.

• Michelle talks about how you can embrace, manage. and anticipate change with renewed confidence

• Audiences learn to lead themselves and their teams with greater effectiveness in the new world of work

• Michelle Ray is a Leadership & Change expert with more than 25 years of experience helping people build outstanding workplace relationships and cultures. Author of Leading in Real Time: How to Drive Success in a Radically Changing World and Lead Yourself First! Indispensable Lessons in Business and in Life.

• Past clients include: Microsoft, Dell, Proctor & Gamble, Blue Cross Blue Shield, Shell, Xerox, Paypal, Qantas Airways, Price Waterhouse Coopers, and the Federal Bureau of Investigation

Click Here to Watch Michelle's Virtual Presentation

With more than twenty-five years of experience researching leadership, accountability, change and workforce trends, Michelle Ray has a deep understanding of new realities demanding the attention of leaders. Specifically: A dramatic shift in where and how we work, generational change, employee voices rising on a host of social issues, post- pandemic talent shortages and ongoing digital transformation impacting every industry. Michelle advises leaders on how to lead in real time; to remain ready, responsive, and relevant against the backdrop of a world forever changed.

How do we answer the call? How do we reset? The answers can be found through Michelle’s powerful content and real-time leadership solutions.

Michelle Ray is a Hall of Fame business keynote speaker, leadership and change expert, author and educator who has worked with renowned brands that include Microsoft, Dell, PayPal, McDonalds, Xerox, and Shell. Originally from Australia and now residing in Vancouver, Canada, Michelle is the CEO and Founder of the Real Time Leadership Academy. Michelle has taught leadership skills to the Australian Army, the FBI, and C-Suite executives in an array of industries, including financial institutions on the list of the world’s top 50 banks.

Michelle is as an unstoppable, inspiring force on stage, creating memorable experiences for her audiences, utilizing her masterful methods of audience engagement, storytelling, and dynamic stage presence to instantly build rapport. She a frequent guest on podcasts and current affairs programs and is the author of two books; her latest, Leading in Real Time: How to Drive Success in a Radically Changing World, was released to rave reviews.

Why Michelle Ray can add value to your conference:

• Proven track record as a seasoned presenter at corporate and association meetings throughout North America as well as internationally since 1995
• Renowned business motivational speaker for numerous annual conferences and professional development events
• Qualified as a “Certified Speaking Professional”, the National Speakers Association’s highest – earned designation held by less than 10% of members
• From thousands of entries received, Michelle Ray reached the Top Ten Finals of “North America’s Next Greatest Speaker” Contest.
• Undertakes due diligence with in-depth research prior to every engagement
• Consistently engages audiences with humor, passion and a powerful message
• Delivers a return on investment with solid content; tailored for each client

• Stevie talks about how leaders can pitch ideas to clients, motivate staff, or connect with customers through the art of influence.

• Audiences leave with hands on techniques to help them capture attention, create connection, and motivate action.

• Stevie Ray in a professional entertainer, improv comedian and leadership keynote speaker for corporate events.

• Past clients include: Cargill, Blue Cross Blue Shield, SunLife Financial, Wells Fargo, ING, Prime Therapeutics and Mall of America.

An expert in the art and science of influence, Stevie Ray has been an internationally recognized keynote speaker and corporate trainer for over 30 years. He is the Executive Director of Stevie Ray’s Improv Company in Minneapolis, a company that has provided training and entertainment since 1989. Stevie is a national columnist for the Business Journal Newspapers and is the author of eleven books, including The Roadmap to Influence.

In addition to his work in the corporate world, Stevie is a professional entertainer, having worked with such starts as Paula Poundstone, Rich Hall from Saturday Night Live, and “Weird Al” Yankovic. He has toured the nation as a comedian and still performs for corporate functions and major events.

In his free time, Stevie is a beekeeper, volunteers recording books on tape for the blind, has practiced seven martial arts and holds black belts in four of them. At one point in his career, he was actually a bodyguard for Pee Wee Herman (yes, really). He lives in Minneapolis with his wife and stepdaughter.

• Marcus talks about what organizations must do to, not only align themselves with a shift in buyer patterns but take advantage of the digital age as well.

• Audiences leave with a practical understanding of how to leverage digital tools to engage clients and move the needle on their results.

• Marcus is an entrepreneur, business owner and the best selling author of They Ask, You Answer.

• Past clients include: Cisco, NAMM, GreatAmerica Financial, Whirlpool Corporation, and Ohio Insurance Agents Association.

Marcus Sheridan is a highly sought-after international keynote speaker known for his unique ability to excite, engage and motivate live audiences with his simple, yet powerful transformational business approach. Within his speaking company, Marcus Sheridan International, Inc., Marcus gives 70 global keynotes annually where he inspires audiences in the areas of sales, marketing, leadership, and communication. Marcus has been dubbed a “Web Marketing Guru” by the New York Times and in 2017 Forbes names Marcus one of 20 “Speakers You Don’t Want to Miss.” Not one to be limited to the stage, Marcus is most often found walking through the crowd, calling audience members by name, and bringing them into his presentation.

As author of the content marketing guidebook, “They Ask, you Answer,” Marcus has not only inspired thousands to achieve their potential but has given them the tools they need to get there. Mashable rated his book the “#1 Marketing Book” to read in 2017. Forbes listed it as one of “11 Marketing Books Every CMO Should Read.” Marcus has been featured in the New York Times, Inc., The Globe and Mail, Content Marketing Institute, Social Media Examiner, and more. He has inspired thousands of audiences and helped millions of people from all over the world to achieve their own success with his “They Ask, You Answer” philosophy.

But Marcus’ story didn’t begin on the stage. It started with a business created and run out of the back of a beat-up pickup truck. Marcus’ experience of saving his swimming pool company, River Pools and Spas, from the economic collapse of 2008 has been featured in multiple books, publications and university case studies from around the world. From its humble beginnings as a three-man company to one of the largest manufacturers and installers in the country, River Pools and Spas has the most visited pool website in the world, with over 750,000 hits a month.

Marcus’ experience as an entrepreneur and business owner who had successfully saved his company led him to opportunities to share his story and help others. What started as speaking from the stage quickly turned into a Sales and Marketing consulting agency, The Sales Lion. Using his marketing principles, Marcus and his team led clients step-by-step through the process of growing and even transforming their companies. In early 2018, The Sales Lion merged with IMPACT, establishing one of the most successful digital sales and marketing agencies in the country.

While Marcus is passionate about his roles as co-owner of IMPACT, River Pools and Spas, and full-time professional speaker, he admittedly loves his role as husband and father even more. When not on the road, Marcus is with his high-school sweetheart and wife, Nikki, and their four children. A boating and fishing enthusiast, Marcus also takes advantage of any opportunity to have a fishing rod in hand!

Tommy Spaulding is President of the Spaulding Companies Corporation, a national leadership development, speaking, training, consulting, and executive coaching organization. A world-renowned speaker on leadership, Tommy Spaulding has spoken to hundreds of organizations, associations, educational institutions, and corporations around the globe. His first book, It’s Not Just Who You Know :Transform Your Life and Your Organization by Turning Colleagues and Contacts into Lasting, Genuine Relationships, published by Random House in 2010, is a New York Times, Wall Street Journal and USA Today national bestseller.

Tommy’s new book, The Heart-Led Leader: How Living and Leading from the Heart Will Change Your Organization and Your Life, published by Penguin Random House in October, 2015 is a New York Times and #1 Wall Street Journal national bestseller. In The Heart-Led Leader, Spaulding discusses the 18 Inch Journey which is the distance from your head to your heart.

Spaulding rose to become the youngest president and CEO of the world-renowned leadership organization, Up with People (2005-2008). Up with People is a global education organization which aims to bring the world together through service and music. The unique combination of international travel, service learning, leadership development and performing arts offers students an unparalleled experience and a pathway to make a difference in the world, one community at a time.

In 2000, Tommy Spaulding founded Leader’s Challenge, which grew to become the largest high school civic and leadership program in the state of Colorado. He is also the founder & president of the National Leadership Academy, a leading national non-profit leadership development organization. Previously, Spaulding was the Business Partner Sales Manager at IBM/Lotus Development and a member of the Japan Exchange and Teaching (JET) program.

Spaulding received a BA in Political Science from East Carolina University (1992); an MBA from Bond University in Australia (1998), where he was a Rotary Ambassadorial Scholar; and an MA in Non- Profit Management from Regis University (2005). In 2007, Spaulding received an Honorary PhD in Humanities from the Art Institute of Colorado. In 2002, he received the Denver Business Journal’s “Forty under 40 Award.”

In 2006, Spaulding was awarded East Carolina University’s “Outstanding Alumni Award,” the highest distinction awarded to an alumnus of the university. In 2009, he was appointed the university’s first “Leader in Residence.” In September 2012, Spaulding was named by Meetings & Conventions Magazine as one of the Best Keynote Speakers in the nation.

• Robert talks about how companies and organizations can recreate the success of retail powerhouses like Nordstrom and Amazon by focusing on customer experience.

• Audiences leave with valuable lessons and insights into the world's most successful retail brands including how to innovate and adapt to stay ahead of the competition, and leverage customer experience for an outstanding culture for consumers and employees.

• Robert Spector is an author and regular contributor to The New York Times and The Wall Street Journal, and included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World's Top 30 Customer Service Professionals” by Global Gurus Research.

• Past clients include: Pfizer, Charles Schwab, J.D. Power, McKesson and Starwood Hotels and Resorts.

Robert Spector is one of America’s leading experts on customer experience and employee experience.

He is author of the business book classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. BusinessWeek says, “For anyone looking to understand customer service at its best, this book bubbles with insights.” The all-new Third Edition is The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as “Top Business Book of 2017”.

Robert gives entertaining keynotes to a vast array of companies, organizations, trade associations, conventions, corporate retreats, governmental agencies, non-profits, and special meetings in 27 countries. His keynote sets the stage for creating, encouraging, and maintaining a superior customer experience built on a non-negotiable set of core cultural values. By steadfastly encouraging and employing those values, which are built on trust and respect, your organization will:

• Cultivate a culture dedicated to customer experience excellence
• Support, recognize and reward the achievements of the people on your teams
• Improve communication and collaboration at every level
• Generate a better ROI on leadership, mentoring, and employee-orientation programs
• Earn the enduring loyalty of team members, customers, partners and vendors through trust and respect, which are the foundation of long-term relationships
• Continually innovate and adapt in order to stay ahead of your competition
• Encourage having fun and giving back to your community
• Become the Nordstrom of your industry

He is included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World's Top 30 Customer Service Professionals” by Global Gurus Research.

His other books include Amazon.com: Get Big Fast - The Definitive Story of the Company, which has been translated into 18 languages, and The Mom & Pop Store: True Stories from the Heart of America, a memoir of practical customer service lessons learned working in his immigrant family’s butcher shop.

Robert contributes articles to many publications, including The New York Times and The Wall Street Journal. He is a guest on national and local television, radio and podcasts, and is quoted in publications throughout the world.

He is currently working on a new book, The Seattle Effect, which explains the customer-focused strategies of Seattle-based icons Nordstrom, Amazon, Starbucks, Costco, Boeing, Microsoft, REI, and Pearl Jam.