Consultant in technology, healthcare, AI, entrepreneurship, social innovation, big data, and disaster response.
Dr. Joel Selanikio bridges the worlds of healthcare, global health and technology to illustrate opportunities in the application of artificial intelligence (AI), big data, cloud computing, and mobile technology to health, healthcare, and social challenges. A former CDC outbreak investigator and Ebola clinic director, he also frequently speaks about the challenges of providing clinical services in “the hot zone”, and the role that technology (and humanity) can play in emergencies.
A recognized innovator in global health, technology, and social enterprise, his broad career has allowed him to observe and leverage the great technological changes of our time – including the worldwide shift from personal computers to mobile, the adoption of cloud technologies, and the growing application of big data to healthcare – as few others have done. Named in 2009 as one of Forbes’ “most powerful innovators”, he is a recipient of both the $100,000 Lemelson-MIT Award for Sustainable Innovation and the Wall Street Journal Technology Innovation Award for Healthcare for his work in healthcare technology. A TED speaker, he has spoken at or provided consultation to organizations including the Royal Society of Medicine, Harvard, Stanford School of Business, DARPA, the World Economic Forum at Davos, and Google – and been profiled by the Wall Street Journal, NPR, Economist, CNN, Fox News, and the BBC, among others.
Dr. Selanikio is a graduate of Haverford College and the Brown University School of Medicine, and he continues to practice pediatrics at Georgetown University.
Best-selling author of Authentic Happiness, Psychologist and speaker on happiness and well-being.
Martin Seligman, Ph.D., is well known in academic and clinical circles and is a best-selling author.
He has written twenty books and 200 articles on motivation and personality. Among his better-known works are Authentic Happiness, Learned Optimism, What You Can Change & What You Can't, The Optimistic Child , Helplessness and Abnormal Psychology with David Rosenhan. His most recent book is Flourish: A Visionary New Understanding of Happiness and Well-being. Dr. Seligman works on positive psychology, learned helplessness, depression, and on optimism and pessimism. He is currently Zellerbach Family Professor of Psychology and Director of the Positive Psychology Center at the University of Pennsylvania.
Dr. Seligman's research and writing has been broadly supported by a number of institutions including The National Institute of Mental Health (continuously since 1969), the National Institute of Aging, the National Science Foundation, the Department of Education, the Guggenheim Foundation, and the MacArthur Foundation. His research on preventing depression received the MERIT Award of the National Institute of Mental Health in 1991. Dr. Seligment is also the recipient of two Distinguished Scientific Contribution awards from the American Psychological Association, the Laurel Award of the American Association for Applied Psychology and Prevention, and the Lifetime Achievement Award of the Society for Research in Psychopathology.
Since 2000 his main mission has been the promotion of the field of Positive Psychology. This discipline includes the study of positive emotion, positive character traits, and positive institutions. As the science behind these becomes more firmly grounded, Dr. Seligman is now turning his attention to training Positive Psychologists, individuals whose practice will make the world a happier place, in a way that parallels clinical psychologists having made the world a less unhappy place.
While serving as the Director of Mental Training for the St. Louis Cardinals, Dr. Jason Selk helped the team win their first World Series in over 20 years, and in 2011 he assisted the Cardinals in the historic feat of winning their second World Championship in a six year period. Dr. Selk is a regular contributor to Forbes, ABC, CBS, ESPN, and NBC radio and television and has been featured in USA Today, CNBC, Men's Health, Muscle and Fitness, Shape and Self Magazine. Dr Selk's second book, Executive Toughness, is a bestselling business book and his first book, 10-Minute Toughness, is on pace to be one of the bestselling sport psychology books of all time. His newest offering is Relentless Solution Focus: Train Your Mind to Conquer Stress, Pressure, and Underperformance.
Dr. Selk is considered to be one of the premier performance coaches in the United States. He helps numerous well- known professional and Olympic athletes as well as Fortune 500 and Fortune 100 executives and organizations develop the mental toughness necessary for high-level success.
Dr. Selk utilizes his in-depth knowledge and experience of working with the world's finest athletes, coaches and business leaders to help individuals and organizations outperform their competition. Dr. Selk works with such clients as professional athletes in the NFL, NHL, NBA, PGA, LPGA, MLB and NASCAR. In addition, he works with such business clients as UBS Financial, Edward Jones, Wells Fargo, Northwestern Mutual and Enterprise Holdings, to name a few.
Emmy Award-Winning Network Talk Show Host, Best-selling Author, and Hilarious Change Expert
Ross Shafer has the most peculiar background of any speaker on CHANGE. He has authored nine business books - yet also won international stand-up comedy competitions. He’s earned six TV Emmy's as a network talk and game show host - yet credits his success to re-selling bicycles at age 13. He flipped cars at 15 - and flipped homes at 18. After college at 21, he started buying and selling companies. The common denominator - a burning pursuit of excellence that has driven Ross to the top of every field he’s entered.
Today, Ross is one of the most sought after keynote speakers and seminar leaders on the subjects of Customer Urgency and Empathy, Personal Motivation, Reinvention, and Market Relevance. He coaches leaders and teams on how to cross-pollinate innovative ideas about emerging trends, shifting buying habits - and the motivation of your workforce during mergers and acquisitions.
Ross grew up in the Pacific Northwest and graduated from the University of Puget Sound in Tacoma, Washington where he studied business management - and played varsity football (linebacker). After college, he took a job as a training manager for a department store (Yard Birds) - and was able to save $10,000. He launched his life as an entrepreneur - and became the owner/manager of America’s only Stereo and Pet Shop in the small town of Puyallup, Washington (population 5,000 at the time).
Since his early teens, Ross has been obsessed with understanding “Who succeeds? Who fails? And Why?” His confidence flourished when he discovered there were specific blueprints for success in every job - and every industry. That understanding led to his noteworthy achievements in business, television broadcasting, book writing, professional speaking (CPAE) - and even stand-up comedy. His wildly diverse career choices have allowed Ross to communicate complex ideas with great fun - and an “everyman” quality.
His clients include 73 of the Fortune 100… as well as a broad array of Associations. What most people don’t know is that Ross may have sparked the explosion of the entertainment cooking channels when he wrote a funny best-selling book, Cook Like a Stud (38 recipes men can prepare in the garage using their own tools). Not bad for a guy who played college football (pre-concussion-era helmets) - and who still aspires to get his hair right.
The father of Adam, Ryan and Lauren - Ross lives in Denver, Colorado.
Leadership Development Expert, Speaker and Author on Diversity
Rebecca Shambaugh is the Founder and President of SHAMBAUGH Leadership, a global leadership development organization - known for its best practices, strategies and innovative solutions for creating inclusion in today’s workplace. She is Founder of Women in Leadership and Learning (WILL) - one of the first executive leadership development programs in the U.S. dedicated to the research, advancement, and retention of women leaders and executives - and is a regular contributor to Harvard Business Review.
Rebecca is known for her pioneering and compelling vision for a unified voice - one that includes men and women together creating a better place for organizations and their employees to thrive and succeed in today’s new world.
Rebecca’s message has resonated with many audiences - based on her provocative style and storytelling that challenges conventional wisdom, overturning assumptions about the business imperative for inclusive leadership. Through her engaging presentations, she helps companies and leaders disrupt old narratives that no longer align with the new world of leadership.
Rebecca has been showcased on CNBC, TED Talks, Fox News (New York), NPR, Washington Business, ABC, and numerous syndicated radio talk shows.
Expert Negotiator, Sports Agent, Attorney, Educator, New York Times Bestselling Author, and Civic Leader, Ron Shapiro a graduate from Harvard Law School founded Shapiro, Robinson & Associates in 1976, a sports management firm that developed a national reputation through its holistic approach to contract negotiation, sound financial management, and commitment to community involvement on the part of its clients. In 1995 he founded Shapiro Negotiations Institute, a negotiation seminar and consulting firm that has trained over 350,000 professionals in the art of negotiation, dealing with difficult personalities, and enhancing preparation and listening skills. In addition, he is the Founder and Creator of an annual business conference, the Butler Conference of Leaders, which brings together over 100 CEOs, and other business, professional and non-profit leaders to address economic, investment, philanthropic and social issues, and to network.
one of baseball's most respected agent-attorneys, by USA Today, Ron Shapiro's impressive list of clients includes more Hall of Famers than any other agent, including Cal Ripken, Jr., Jim Palmer, Brooks Robinson, Kirby Puckett, and Eddie Murray, and 2009 AL MVP, Joe Mauer.
Mr. Shapiro's book, The Power of Nice: How to Negotiate So Everyone Wins - Especially You!, was named one of the
Top Ten "On the Job" Business Books of the Year by the Library Journal. His second book, Bullies, Tyrants & Impossible People: How to Beat Them Without Joining Them made the Wall Street Journal's Best Seller List. His third book, Dare to Prepare: How to Win Before You Begin, made the New York Times, Business Week and the Wall Street Journal's Best Seller Lists, was named the winner in two categories in the National Best Books 2008 Awards by USA Book News, and was named Gold medal winner of the Success & Motivation category of the 2009 Axiom Business Book Awards. Mr. Shapiro's fourth book,Perfecting Your Pitch: How to Succeed in Business and In Life By Finding Words That Work was released in November, 2013.
Mr. Shapiro has authored more than 20 law journal articles, co-authored books on corporate and securities law, founded Maryland's major bar review course, and began a legal publishing company. He taught at Johns Hopkins University, the University of Maryland School of Law, the University of Baltimore School of Law where he was honored for teaching excellence, spoke in the Harvard Law School Traphagen Distinguished Alumni Speaker Series where he was honored for his
multifaceted and fascinating career and was named the 1996 Edward B. Shils Lecturer in Arbitration and Alternative Dispute Resolution at the University of Pennsylvania Law School. A charismatic and creative individual, Ron Shapiro appeared as a negotiations expert on Good Morning America, Power Lunch, The Larry King Show, Morning Edition, Talk of the Nation, and Nightline.
Mr. Shapiro has chaired over 25 boards of charitable and community organizations, including PeacePlayers International, the Johns Hopkins Children's Center, the Baltimore Jewish Community Relations Council, St. Ambrose Housing Aid Center, Partnership for Homecoming Campaign, the University of Maryland Cancer Center Advisory Board, and the Baltimore Educational Scholarship Trust, as well as serving on numerous others.
In 2013, Mr. Shapiro was the recipient of The American Red Cross Lifetime Achievement Award which recognizes an individual whose philanthropic contributions, whether they be time, talent, or treasure, span a lifetime; inducted into the Baltimore Jewish Hall of Fame, which celebrates Jewish Baltimoreans who have made a difference in the field of medicine, science, politics, law, education, business, community service, arts and entertainment, and beyond. Mr. Shapiro was also named as a member of "The Champions: Pioneers and Innovators in Sports Business" by SportsBusiness Journal and SportsBusiness Daily, which recognizes his distinct and sustainable impact on the sports industry, his record of achievement, and for being a mentor and leader to so many throughout the world.
Distinguished Geopolitical Analyst and Speaker on International Affairs
Complex global issues require new approaches and alternative ways of thinking. That’s why Jacob L. Shapiro founded Perch Perspectives, a political and business consulting firm that offers our clients a different, more comprehensive perspective of the forces that shape the world and impact business decisions.
As founder and chief strategist, Jacob work with companies in the energy, technology, agriculture, and aerospace industries to solve key business issues and provide insight that decision-makers can build into business and political strategies.
With more than a decade of experience as a political analyst and writer, Jacob believes in the power of new ideas, and that, with the right information, humans have the agency to influence their own outcomes.
Perch Perspectives is a human-centric political and business consulting firm operating under the premise that every person has agency when armed with the right information and perspective. It advises business executives, corporations, policymakers, governments, and NGOs on past, present and future international affairs, with additional expertise in global aerospace, agriculture and energy markets. Perch Perspectives and its team of researchers, writers, and advisers bring a distinctly human perspective to their best-in-class writing and analysis. They provide clients with a more holistic understanding of the historical, cultural, geographic, political, and economic forces that define the nature of power, shape the world, and impact business decisions.
During the past twenty years, his message to hundreds of thousands of people in over 40 countries around the world has focused on how to enable innovation by bringing together divergent points of view in an efficient manner.
Over the years, Stephen Shapiro has shared his innovative philosophy in books such as 24/7 Innovation, The Little Book of BIG Innovation Ideas and Goal-Free Living. He led a 20,000 person process and innovation practice during his 15 year tenure with Accenture. And his Personality Poker - system has been used by more than 50,000 people around the world to create high-performing innovation teams.
His latest book, Best Practices Are Stupid: 40 Ways to Out Innovate the Competition (Portfolio Penguin), has been featured on ABC News, CBS Interactive's BNET, Southwest Airline's Spirit Magazine, Investor's Business Daily, and more. It was selected as the best innovation and creativity book of 2011 by 800-CEO-READ. And it is an international #1 best selling business book.
His work has been featured in Newsweek, Entrepreneur Magazine, O-The Oprah Magazine, The Wall Street Journal, and The New York Times. His clients include Nike, Microsoft, Staples, GE, NASA, BP, Johnson & Johnson, The United States Air Force, Fidelity Investments, Pearson Education, Nestle, and Bristol-Myers Squibb.
Tali Sharot is a neuroscientist by trade, and combines research in psychology, behavioural economics and neuroscience - to reveal the forces that shape our decisions, beliefs and inaccurate expectations of the future and how those can be altered (or sustained).
Why do people discount bad news (a tendency that contributed to the 2008 financial downfall, enhances ill-preparedness in the face of disaster - and reduced medical screenings)? Why do we have unrealistic expectations of the future (underestimating our chances of divorce and expecting our kids to be uniquely talented)? Why is it so difficult to change a decision after it is made?
Sharot, a Visiting Professor at MIT, is also an Associate Professor of Cognitive Neuroscience at University College London - where she directs the Affective Brain Lab. Her team is dedicated to answering such questions - with an aim at identifying ways to encourage behavioural change that enhance well-being.
Sharot is the author of The Optimism Bias: A Tour of the Irrationally Positive Brain; The Science of Optimism and The Influential Mind: What the Brain Reveals about Our Power to Change Others. She has been featured on CNN, MSNBC, The Science Channel, the Today show, BBC - and many publications around the world. Sharot also co-presented BBC’s Science Club (BBC2). She wrote TIME magazine’s cover story The Science of Optimism (May, 2011) - as well as cover stories for The Observer Review, The Guardian, The Washington Post Health Section and a New York Times Op-Ed (Major Delusions, 2011).
Sharot has given keynote addresses to a diverse collection of private and public companies/groups - including those in the field of insurance, financial management, marketing, gaming, social entrepreneurship, arts, health and safety, mental health and academia. She has also delivered many public talks including at TED 2012.
Founder of ‘because I said I would’, a Humanitarian, Social Entrepreneur, Leader and TEDx Speaker
Alex Sheen is the founder of because I said I would, an international social movement and non-profit dedicated to the betterment of humanity through promises made and kept. Sparked by a tragedy in his life, Alex created a concept called the Promise Card, and began mailing cards to anyone who requested them at no cost. Since 2012, over 9.81 MILLION Promise Cards have been distributed to over 153 countries. In 2013, Alex left his Corporate Strategy Lead position at a leading software company to dedicate himself entirely to the non-profit.
Alex authored his first book because I said I would (Publisher: Greenleaf Book Group Press), released in January 2019. Noted as an Amazon best-seller in Philanthropy & Charity.
Alex’s unique perspective on accountability, leadership, commitment, and self-control developed both from his responsibilities in leading a global effort about keeping promises -- and his personal experience fulfilling his own promises.
Alex’s personal promises include:
- Walking 245 miles across the entire state of Ohio in under 10 days to fulfill a promise to the three Cleveland women who were held captive for 10 years
- Volunteering at 52 different non-profit organizations in a single year
- Promising children with cancer trips to Disneyland and personally delivering 100 tickets
Alex’s work has been featured on CNN, ABC World News with Diane Sawyer, TODAY Show, Good Morning America, NPR, Fox News, Los Angeles Times, CBS Nightly News, and many other programs. He has been featured on the cover of Spirit Magazine, and honoured as a Steve Harvey “Harvey’s Hero”. Alex’s efforts in social media have been featured in BuzzFeed’s annual “Most Important Viral Videos”, and his viral posts have made the #1 spot on the front page of Reddit.com over 10 times. As a nationally respected thought-leader who has been featured at multiple TEDx conferences, Alex has spoken at over 527 events since 2013.
Author of The Sales Lion Blog, and Expert of Inbound and Content Marketing
Marcus Sheridan is a highly sought-after international keynote speaker known for his unique ability to excite, engage and motivate live audiences with his simple, yet powerful transformational business approach. Within his speaking company, Marcus Sheridan International, Inc., Marcus gives 70 global keynotes annually where he inspires audiences in the areas of sales, marketing, leadership, and communication. Marcus has been dubbed a “Web Marketing Guru” by the New York Times and in 2017 Forbes names Marcus one of 20 “Speakers You Don’t Want to Miss.” Not one to be limited to the stage, Marcus is most often found walking through the crowd, calling audience members by name, and bringing them into his presentation.
As author of the content marketing guidebook, “They Ask, you Answer,” Marcus has not only inspired thousands to achieve their potential but has given them the tools they need to get there. Mashable rated his book the “#1 Marketing Book” to read in 2017. Forbes listed it as one of “11 Marketing Books Every CMO Should Read.” Marcus has been featured in the New York Times, Inc., The Globe and Mail, Content Marketing Institute, Social Media Examiner, and more. He has inspired thousands of audiences and helped millions of people from all over the world to achieve their own success with his “They Ask, You Answer” philosophy.
But Marcus’ story didn’t begin on the stage. It started with a business created and run out of the back of a beat-up pickup truck. Marcus’ experience of saving his swimming pool company, River Pools and Spas, from the economic collapse of 2008 has been featured in multiple books, publications and university case studies from around the world. From its humble beginnings as a three-man company to one of the largest manufacturers and installers in the country, River Pools and Spas has the most visited pool website in the world, with over 750,000 hits a month.
Marcus’ experience as an entrepreneur and business owner who had successfully saved his company led him to opportunities to share his story and help others. What started as speaking from the stage quickly turned into a Sales and Marketing consulting agency, The Sales Lion. Using his marketing principles, Marcus and his team led clients step-by-step through the process of growing and even transforming their companies. In early 2018, The Sales Lion merged with IMPACT, establishing one of the most successful digital sales and marketing agencies in the country.
While Marcus is passionate about his roles as co-owner of IMPACT, River Pools and Spas, and full-time professional speaker, he admittedly loves his role as husband and father even more. When not on the road, Marcus is with his high-school sweetheart and wife, Nikki, and their four children. A boating and fishing enthusiast, Marcus also takes advantage of any opportunity to have a fishing rod in hand!
Meet Jay Shetty the British-born, former monk & award-winning digital strategist turned captivating host, storyteller and viral trend content creator. Since launching his video channel in 2016, Jay’s viral wisdom videos have garnered over 4 billion views and he has gained over 25 million social media followers globally.
Jay was named in the Forbes 30 Under 30 Class of 2017 for being a game-changer and influencer in the world of Media. Jay aims to deliver educational and insightful content in an entertaining, uplifting format -- with the mission of making wisdom go viral. His inspirational video reach is known to skyrocket upwards of 100 million views within days of launch. He has created content for and partnered with the likes of Snapchat & Facebook and serves on the National Geographic Chasing Genius Council.
After meeting a monk at the age of 18, Jay sought to redefine personal success. He was inspired by a life of service, impact and passion as opposed to money, fame and power. After graduating with a first-class BSc (Hons) Degree in Behavioral Science from Cass Business School, he turned down lucrative job offers from prestigious companies, moved to India and lived as a monk. He traded his suits for robes, shaved his head, slept on the floor and lived out of a gym locker. Jay meditated for 4-8 hours a day and studied ancient philosophy. Half the day was spent on personal growth and the other on helping others. This included everything from personal and collective meditation, study and reflection to teaching and philanthropy. For three years, Jay helped build sustainable villages, food programs distributing over one million meals per day and coached Millennials throughout India and Europe.
Jay received a proposal from his guru who believed he could share what he had learnt if he left the path. Jay moved back to London with his parents, in massive debt with no recognizable skills on his resume. Fortunately, his friends, now working for the largest organizations in the world yet experiencing tremendous stress and pressure, invited Jay to coach them on well-being, purpose and mindfulness. Jay began sharing his experiences as a monk in the world's largest corporations including EY and Nasdaq.
Driven by a desire to share his learnings with as many people as possible, he re-engaged with the world and dove head first into learning about the tools and techniques that might allow knowledge to spread as fast as entertainment. He joined Accenture, helping them build their digital division while learning about the forces shaping the new digital landscape. He quickly became their #1 social media influencer, having advised over 150 executives on their personal brands, which provided a very broad base with which to test theories. He leveraged his findings to launch his own Facebook page in 2016.
Jay’s videos were spotted by Arianna Huffington, who asked him to create a series for HuffPost. His first four videos hit over 50 million views -- the highest HuffPost had ever received. Arianna invited Jay to New York to be a Senior Host & Producer for HuffPost Live where he created #FollowTheReader. The Facebook Live Daily Talk Show, featuring authors and life changing ideas, became #1 for audience engagement -- with themes that include passion, purpose, mindfulness, resilience, failure and communication.
These days, Jay continues to expand his brand through his viral video agency, group coaching & workshops. He's also been diligently working on his forthcoming book Think Like a Monk: Train Your Mind for Peace and Purpose Every Day (Simon & Schuster) to be released on 14-April-2020. Mark your calendars for this highly anticipated work.
Author of Chicken Soup for the Woman’s Soul, speaker on self-esteem, self-empowerment and peak performance.
Marci Shimoff is a #1 NY Times bestselling author, a celebrated transformational leader, and one of the nation's leading experts on happiness, success, and unconditional love. She is the author of the runaway bestsellers Love for No Reason and Happy for No Reason, which offer revolutionary approaches to experiencing deep and lasting love and happiness. These books soared to the top of many national bestseller lists including The New York Times, Amazon, and the Wall Street Journal and have been translated into 31 languages.
Marci is also the woman's face of the biggest self-help book phenomenon in history, Chicken Soup for the Soul. Her six bestselling titles in the series, including Chicken Soup for the Woman's Soul and Chicken Soup for the Mother's Soul, have met with stunning success. Combined, all of her books have sold more than 15 million copies worldwide and have been on the New York Times bestseller list for a total of 118 weeks. Marci is one of the bestselling female nonfiction authors of all time. In addition, she's the host of the national PBS television show called Happy for No Reason and she's a featured teacher in the international film and book sensation, The Secret.
President and co-founder of the Esteem Group, she delivers keynote addresses and seminars on self-esteem, self-empowerment, and peak performance to corporations, professional and non-profit organizations, and women's associations. She's been a top-rated trainer for numerous Fortune 500 companies, including AT&T, GM, Sears, Kaiser Permanente, and Bristol-Myers Squibb. Marci inspires people with her breakthrough methods for personal fulfillment and professional success.
As an acclaimed authority on success and happiness, Marci is often approached by media for her insights and advice. She has been on more than 600 national and regional television and radio shows and has been interviewed for over 100 newspaper articles worldwide. Her writing has appeared in major magazines, including Ladies Home Journal, SELF, and Woman's World.
Marci earned her MBA from UCLA and holds an advanced certificate as a stress management consultant. She is a founding member and on the board of directors of the Transformational Leadership Council, a group of 100 top leaders serving over ten million people in the self-development market. Through her books and her presentations, Marci's message has touched the hearts and rekindled the spirits of millions of people throughout the world. She is dedicated to fulfilling her life's purpose of helping people live more empowered and joy-filled lives.
Professor of finance at the Wharton School. Expert speaker on the economy and investment strategies.
Dr. Jeremy J. Siegel is the Russell E. Palmer Professor of Finance at the Wharton School of the University of Pennsylvania. He graduated from Columbia University and received his Ph.D. in Economics from the Massachusetts Institute of Technology. Dr. Siegel spent one year as a National Science Foundation Post-Doctoral Fellow at Harvard University.
Dr. Siegel has written and lectured extensively about the economy and financial markets, has appeared frequently on CNN, CNBC, NPR and others networks. He is a regular columnist for Kiplinger's and Yahoo! Finance and has contributed articles to The Wall Street Journal, Barron's, The Financial Times and other national and international news media. Prof. Siegel served for 15 years as head of economics training at JP Morgan and is currently the academic director of the U.S. Securities Industry Institute.
The author of numerous professional articles and three books, Dr. Siegel is best known for his investment book Stocks for the Long Run, which published its fourth edition in 2008, and was named by The Washington Post as one of the ten-best investment books of all time. His current book, The Future for Investors: Why the Tried and the True Triumph over the Bold and New was named one of the best business books published in 2005 by Business Week, the Financial Times, and Barron's magazine.
Prof. Siegel has received many awards and citations for his research and excellence in teaching. In November 2003 he was presented the Distinguished Leadership Award by the Securities Industry Association and in May 2005 he was presented the prestigious Nicholas Molodovsky Award by the Chartered Financial Analysts Institute to
those individuals who have made outstanding contributions of such significance as to change the direction of the profession and to raise it to higher standards of accomplishment. In 1994 Professor Siegel received the highest teaching rating in a worldwide ranking of business school professors conducted by Business Week magazine and in 2001, Forbes named JeremySiegel.com as one of the
Best Business School Professor websites.
Entrepreneur, Author and Speaker on Leadership, Accountability and Organizational Culture
Leadership keynote speaker, Sam Silverstein is one of the World's Top 30 Organizational Culture Professionals. This best-selling author on leadership, shows organizations how to innovate their culture, live their core values and inspire accountability throughout the entire operation.
As a former executive and business owner in manufacturing and distribution, Sam led a team of 175 employees. During his tenure, the company grew organically by 475% over 12 years, with total sales over $100 million attracting a Fortune 500 company to purchase the enterprise.
Today, Sam writes, speaks, and consults with organizations around the globe inspiring them to think differently, work with renewed purpose, and achieve record-breaking results. He works with entrepreneurs, multi-national companies, corporations, and government agencies to drive increased engagement and productivity.
The author of seven books including No More Excuses, No Matter What, Non-Negotiable, Making Accountable Decisions, and The Success Model, he is the founder of The Accountability Movement™, an organization focused on building powerful communities filled with like-minded people who know and live their values and honor their commitments. To that end, Sam hosts Accountability Roundtables™ inspiring and challenging the people in these communities to think differently.
Sam’s mission is to empower people to live accountable lives, transform the way they do business, and to thrive at extraordinary levels. By challenging leaders to shift priorities, cultivate an organizational culture, and inspire both individuals and teams to take ownership in fresh and results-producing ways -- he is helping companies dramatically increase productivity, profitability, and growth.
Originally from Atlanta, Sam has a Bachelor’s Degree in business from the University of Georgia and an MBA from Washington University. He is a Past President of the National Speakers Association. Sam is married with four children and currently resides in St. Louis, Missouri.
Legendary Toronto Maple Leaf. Speaker on sports, lessons in leadership and teamwork.
Darryl Sittler is one of the greatest players to ever wear the Toronto Maple Leaf uniform. The former centreman was Toronto's first choice in the 1970 Amateur Draft, and he embarked on a career that led him to the top of the Leafs' All-Time Points and Goal Scoring List.
The native of Kitchener, Ontario may well be remembered for two of the most historical performances in the history of the National Hockey League. On February 7, 1976, Sittler scored six goals and added four assists for an NHL record total of 10 points in a game versus the Boston Bruins at Maple Leaf Gardens. That spring, the team leader joined Maurice Richard in hockey history by recording five goals in one playoff game against the Philadelphia Flyers. Darryl's place among the sport's all-time greats came in 1989 with his induction into the Hockey Hall of Fame and in 1995-96, Darryl was voted by fans as the centreman on the All-Time Leafs Team.
After hanging up his skates, Darryl took on a new professional role as special consultant to the President of the Toronto Maple Leafs, in the areas of marketing, public relations, alumni relations and hockey operations. He is now a marketing and community consultant. Darryl's place among the NHL's all-time greats came in 1989 with his induction into the Hockey Hall of Fame. In 1995-96, Darryl was voted by fans as the centreman on the All-Time Leafs Team, and on February 8, 2003, Toronto retired Sittler's No. 27.
First Canadian to climb Everest, inspirational and motivating speaker on commitment and teamwork.
Laurie Skreslet captivates, inspires, and entertains as he imparts his remarkable wisdom, gained from a lifetime of adventure and achievement. Enhanced with spectacular multimedia visuals, his presentations convey the importance of personal commitment, teamwork, preparation, and dedication to excellence -- keys to success on Mount Everest, and keys to success in business.
On October 5, 1982, Laurie Skreslet became the first Canadian to ever reach the summit of Mount Everest. Since then, he has revisited the challenge again and again, continuing to climb from various directions and with alternate equipment. Building upon his life as an adventurer, he has also become renowned for his spectacular presentations to corporate and professional groups. Helping individuals and organizations to uncover and explore the parallels between their business environment and that of high-risk adventure and exploration comes naturally to Laurie.
In order to attempt climbing Everest, Laurie and his team spent over five years planning and raised more than three million dollars. Still dealing with the horror of four team members deaths in the infamous Khumbu Icefall, Laurie personally had to recover from three cracked ribs incurred in a fall early in the climb. Despite these and countless other adversities he had accomplished mountaineering's ultimate achievement - and made history in the process.
Laurie brings to life the principles of personal best and beating fear of failure that enabled him to reach his Everest goals, and which can be applied by anyone trying to achieve difficult goals of their own. Participants learn that achievement is not a matter of luck or destiny, but a philosophy and a process that can be applied to any situation.
Stan Slap is renowned for achieving maximum commitment in manager, employee and customer cultures—-the three groups that decide the success of any business. When these groups form relationships with a company they become cultures and are far more self-protective, far more intelligent and far more resistant to standard methods of corporate influence.
“Culture” is the most overused yet often least understood concept in business. SLAP’s renowned expertise is in understanding how these three cultures actually work and how to achieve their maximum commitment.
Stan is also the New York Times bestselling author of Bury My Heart at Conference Room B and Under the Hood, which mine the path to Manager and Employee commitment, respectively. Stay tuned for Stan’s third book, The Hungry and the Hunted, which sheds much needed light on how to activate your Customer Culture.
Best selling author, talent management expert, and social entrepreneur
Geoff is Chairman & Founder of ghSMART, a leadership consulting firm whose Credo begins, “We exist to help leaders amplify their positive impact on the world.” The firm was named one of the "world’s top firms" in Broderick’s The Art of Managing Professional Services, and was profiled in Atul Gawande’s The Checklist Manifesto, Tom Peters’ The Little Big Things, and George Anders’ The Rare Find. ghSMART is the subject of two Harvard Business School Cases, titled "ghSMART & Co.: Pioneering in Professional Services."
Geoff is co-author, with his colleague Randy Street, of the New York Times bestselling book Who: The A Method for Hiring. Shanghai Daily named Who a "Top 5 Business Book in China" and Canada's Globe and Mail named it the "#1 Best Business and Management Book of 2009." Geoff is author of the #1 Wall Street Journal bestseller Leadocracy: Hiring More Great Leaders (Like You) into Government, which won the 2013 IPPY Gold Medal for Best Business Book of the Year. In the 1990s, Geoff co-created the Topgrading brand for talent management.
As a social entrepreneur, Geoff is the Founder of two 501c3 not-for-profit organizations. SMARTKids Leadership Program™ provides a customized program of 10 years of leadership tutoring and a $100,000 scholarship to top students with leadership potential from low?income communities. Second, The Leaders Initiative™ seeks to elevate humanity by identifying, developing, and deploying society's greatest leaders into government. Geoff and his ghSMART colleagues volunteer as leadership advisors in the fields of education, public health, and government. Geoff has also served as Leadership Advisor and Chief Talent Officer for the State of Colorado, a 33,000+ employee, $24b organization.
Geoff earned a B.A. in Economics with Honors from Northwestern University, an M.A., and a Ph.D. in Psychology from Claremont Graduate University, where he was mentored by Peter F. Drucker. Geoff was elected to Sigma Xi, the honorary society for holders of doctoral degrees, and is a member of Young Presidents’ Organization (YPO).
Associate Professor at the Harvard Business School and Speaker on Leadership Development
Scott Snook is currently the MBA Class of 1958 Senior Lecturer of Business Administration at the Harvard Business School.
He graduated with honors from West Point earning the Royal Society of Arts Award for the most outstanding overall cadet in his class. Following graduation, he was commissioned in the US Army Corps of Engineers where he served with distinction in various command and staff positions for over 22 years, earning the rank of Colonel before retiring in 2002. He has led soldiers in combat. Among his military decorations are the Legion of Merit, Bronze Star, Purple Heart, and Master Parachutist badge.
He has an MBA from the Harvard Business School, where he graduated with High Distinction as a Baker Scholar. Dr. Snook earned h is Ph.D. from Harvard University in Organizational Behavior winning the Sage-Louis Pondy Best Dissertation Award from the Academy of Management for his study of the Friendly Fire Shootdown in Northern Iraq. Until July of 2002, Colonel Snook served as an Academy Professor in the Behavioral Sciences and Leadership Department at the United States Military Academy. He also directed West Point's Center for Leadership and Organizations Research as well as its joint Master's Program in Leader Development. He is the primary author of West Point's Cadet Leader Development System - the Academy's philosophy on how to develop leaders of character for the Nation. Professor Snook's book Friendly Fire was selected by the Academy of Management to receive the 2002 Terry Award as the most influential book on managerial thinking published during the past two years. He has also co-authored a book that explores the role of "common sense" in leadership titled, Practical Intelligence in Everyday Life, available from Cambridge University Press (2000). He most recently co-edited The Handbook for Teaching Leadership: Knowing, Doing, and Being available from SAGE Publications (2011). Professor Snook has shared his leadership insights in formal executive education programs at Harvard and with numerous corporate audiences around the world.
Professor Snook's research and consulting activities have been in the areas of leadership, leader development, change management, organizational systems and failure, and culture. He currently lives in Concord, Massachusetts with his wife Kathleen and their five children.
Disney University Teaching Alum and Speaker on Creating Magical Customer Experiences
Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World Company. It was there that he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park - learning and applying the skills it takes to run a world-class, service-driven organization.
Dennis launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.
He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis' leadership performance was ranked in the top 3% of the company's leadership team.
Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, ExxonMobil, and Nationwide.
His articles appear in numerous industry publications - and he is a featured guest expert on customer service on several business news-talk radio shows. He is author of the book, Unleashing Excellence: The Complete Guide to Ultimate Customer Service, which has been used in organizations around the world as a blueprint for organizational excellence. His next book was Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life.
Leading Strategist on Building and Developing Business Relationships
Andrew Sobel is the leading authority on the strategies and skills required to earn lifelong client loyalty and build trusted client partnerships. The most widely published author in the world on this topic, he has written four acclaimed, best-selling books on business relationships: Power Questions, All for One, Making Rain, and Clients for Life. His newest book, Power Questions shows how to use powerful, thought-provoking questions to win new business, build relationships - and influence others. He has also published over 100 articles and contributed chapters to four books on leadership, strategy, and marketing. All for One was voted one of the top 10 sales and marketing books of the decade by a major marketing publication.
Andrew has worked more than 30 years as both a strategy advisor to senior management - and an executive educator and coach. Many of the world`s leading companies number among Andrew`s clients. These include established public companies such as Citigroup, WPP, Xerox, Experian, Hess, Cognizant, UBS, and Lloyds Banking Group; and also many privately held professional service firms, including Booz Allen Hamilton, Towers Watson, Bain & Company, Booz & Company, Spencer Stuart, Fulbright & Jaworski, Ernst & Young, Deloitte - and many others.
His articles and work have been featured in a variety of publications including USA Today, The New York Times, Business Week, the Harvard Business Review, Strategy+Business, and Advertising Age - and he has appeared on numerous television programs such as ABC`s World News This Morning and the Fox Strategy Room. One of his articles, "The Beatles Principles," was featured in major newspapers and media in over 20 countries around the world.
A former Senior Vice President and Country Managing Director with Gemini Consulting (formerly the MAC Group), Andrew lived and worked in Europe for 13 years and speaks four languages. He graduated from Middlebury College with honours and earned his MBA from Dartmouth`s Tuck School. He is President of Andrew Sobel Advisors and Executive Director of the Client Leadership Forum - a best practices consortium of international services firms.
Globally Recognized Digital Analyst and Anthropologist, Award-winning Author, Speaker and Prominent Blogger/Writer
Brian Solis has been called “one of the greatest digital analysts of our time” and recently named "Top Futurist Speaker" by ReadWrite. He is also a world renowned keynote speaker and award-winning author of seven best-selling books including X: The Experience When Business Meets Design, What’s the Future of Business and The End of Business as Usual.
In his new book Lifescale: How to Live a More Creative, Productive and Happy Life - Brian tackles the struggles of living in a world rife with constant digital distractions. His model for “Lifescaling” helps readers overcome the unforeseen consequences of living a digital life to break away from diversions, focus on what’s important, spark newfound creativity and unlock new possibilities.
For almost 30 years, Brian has studied and influenced the effects of emerging technology on business and society. His research and books help executives, and also everyday people, better understand the relationship between the evolution of technology and its impact on people - and also the role we each play in evolution. As a result of his work, Brian also helps leading brands, celebrities and startups develop new digital transformation, culture 2.0 and innovation strategies that enable businesses to adapt to new connected markets from the inside out.
With a loyal online audience of over 700,000 people, his work makes him a sought-after thought-leader to leading brands and celebrities such as Oprah, Shaq and Ashton Kutcher - and over 1,000 startups around the world.
Brian also hosts (R)evolution - a popular online video series that examines technology, trends and best practices - and introduces viewers to the thought leaders who are blazing the trail. Guests have included Katie Couric, Mark Burnett, Shaq, Billy Corgan and Adrian Grenier. He is also host of "WTF: What's the Future" podcast and BrianSolisTV (now in Season 5).
Small Business Expert and Best-selling Author of It’s Your Biz
A woman of many talents, Susan Wilson Solovic is an award-winning serial entrepreneur, New York Times, Wall Street Journal, Amazon.com top 100 and USA Today best-selling author, media personality, sought-after keynote speaker and attorney.
An Internet pioneer, Solovic was the CEO and co-founder of one of the first video-based Internet sites, a company she grew from it’s infancy to a million dollar plus entity. In 2006, she accepted the Stevie Award (the Oscar’s of business) on behalf of the company for the Most Innovative Company under 100 employees; that same year the company was voted the Best Investment Opportunity at a Venture Forum in the Silicon Valley.
A media personality, Solovic is a former small business contributor for ABC News and hosted a syndicated radio program, It’s Your Biz. She appears regularly as a small business expert on Fox Business, Fox News, The Wall Street Journal’s “Lunch Break”, MSNBC, CNN, CNBC and many other stations across the country. She hosted her own PBS special called "Reinvent Yourself Now: Become Self-Reliant in an Unpredictable World." In addition to television and radio appearances, Solovic is a featured blogger on numerous sites, including Constant Contact, Entrepreneur, AT&T Business Circle and FoxBusiness.com.
Solovic was recently named in the Top 10 of both SAP’s “Top 51 Potential Human Influencers” and she consistently ranks in the top 5 of the “Top 100 Small Business Experts to Follow on Twitter.” She has written four best-selling books which have been translated into multiple languages.
Solovic received the Institute for Women’s Entrepreneurship Leader of Distinction Award, and she was the first recipient of AT&T’s Innovator of the Year Award for being a pioneer in a new industry. Additionally, she has won numerous awards for small business journalism including recognition from the SBA.
Solovic is a member of the Advisory Board for the John Cook School of Entrepreneurship at Saint Louis University where she also served as an adjunct professor on entrepreneurship in the MBA program. She served on the National Women’s Business Council, which counsels the President, Congress, and the SBA on issues affecting women business owners. She is a past board member of the Women’s Leadership Board at Harvard University, the Women Presidents’ Organization, Women Impacting Public Policy and the Institute for the Economic Development of Women. Currently, she is mentoring women entrepreneurs in Rwanda.
Solovic started her career as a news anchor and reporter. Her corporate career took her to the C-Suite level of a Fortune 100 company - becoming the first female executive in the company’s financial services division. She obtained a law degree from Saint Louis University and is Of Counsel with the firm Junge & Mele, LLP in New York City.
Corporate Entertainer and Motivational Humorist who Speaks on Resilience and Teamwork
Meg Soper is a professional speaker and comedienne who combines a remarkable sense of humour with her unique perspective of life - to captivate her audience and provide them with a presentation filled with inspiration and entertainment. Across North America, Meg is highly sought after to energize events and inspire employees through keynote presentations, as an M.C., or through interactive workshops.
Meg has appeared as a keynote speaker and featured entertainer at conferences and corporate functions across North America and internationally. A veteran performer, she got her start at various comedy clubs across Canada, and over the years shared the stage with many leading comedy acts including Ray Romano and Ellen Degeneres.
With over 30 years experience in the health care industry and as a Registered Nurse in the Operating Room, she understands how your attitude affects those around you at home and in the workplace environment. Meg is co-author of the book, From the Stage to the Page - Life Lessons from Four Funny Ladies. She has appeared on the CBC Television Network, Women’s Television Network and Prime TV, as well as being featured in many radio programs and comedy festivals. Meg has a tremendous ability to connect with her audience and take every event to a higher level.
Her experiences as a staff nurse and operating room nurse - in major urban teaching hospitals and regional healthcare facilities - shaped her perspective. It taught her how humor can help us effectively deal with stressful situations in our personal and professional lives. Out of the pressure-packed environment of the hospital operating room and balancing two careers, Meg realized humor is extremely effective for dealing with stress and managing change.
And how better to motivate and entertain her audiences than through humor and inspiration? That’s why her unique brand of motivational comedy is referred to as “Humor with a Heart”. She inspires people to improve communication, deal with stress, and achieve better balance in their lives while establishing a healthy workplace and home life.
It all comes down to choices. We always have a choice about how we do our work, even if we don’t have a choice about the work itself. We choose the attitude we bring with us to work and to life, and the ability to decide whether any given day will be good or bad. If we have the ability to step back from a situation and see the humor in it, we quickly realize that life can be less stressful.
Author of Thinque Funky, Speaks on Future Thinking, Innovation, and Generational Trends
Anders Sörman-Nilsson (LLB / EMBA) is a global futurist and innovation strategist who helps leaders decode trends, decipher what’s next and turn provocative questions into proactive strategies. With an average of 240 international travel days a year, Anders’ view is that the future and the now are converging in a city or start-up near you, giving the curious, the creative and the courageous a competitive and sustainable edge. At the same time, that same future contains fearsome forecasts for futurephobes.
This Swedish-Australian futurist has shared stage with Hillary Clinton, Nobel Laureates, and European and Australian heads of state. He is an active member of TEDGlobal, has keynoted at TEDx in the United States and Australia, was nominated to the World Economic Forum’s Young Global Leaders in 2015, and was the keynote speaker at the G20’s Y20 Summit in Australia.
His presentations are meticulously researched, highly energetic and always fascinating with content tailored to the audience, which is why clients like Apple, Cisco, Mercedes Benz, Hilton, SAP, Gartner and Macquarie Bank have turned to Anders over the years to help them turn research into foresight and business impact.
Anders' thought leadership has been featured in international media like Monocle, Business Insider, Sky News Business, Financial Review, CIO Magazine and Boss. He is the author of the books Seamless: a hero's journey of digital disruption, adaptation and human transformation (Wiley, 2017), Digilogue: how to win the digital minds and analogue hearts of tomorrow's customers (Wiley, 2013) and Thinque Funky: Upgrade Your Thinking (Thinque, 2009).
Award-winning Television News Anchor, and Inspirational Speaker on Resilience, Overcoming Adversity & Dealing with Change
Nina Sossamon-Pogue is a hyper-growth tech executive, USA Gymnast, and Emmy-winning television news anchor. She is a sought-after and respected keynote speaker on Resilience, Adversity, Change and Achievement - who expertly blends big data, current events and brain science research into an energetic multi-media stage performance. Nina helps organizations strengthen their workforce in this fast-paced, ever-changing world. Drawing on a dozen years as an executive in a high-growth software company, two decades in television news, and her early experiences as a world-class athlete - Nina is the ideal opening or closing keynote for your next corporate meeting or event.
Nina brings a wealth of experience and passion to everything she does - she inspires you to examine your future in a new way. With a proven framework to conquer adversity, she teaches you how to overcome challenges - of all sizes. This knowledge allows you to gain strength from each obstacle - on your own way to success.
Nina enjoyed success at some of the highest levels of sport, television and corporate America. She also endured painful public failures - and devastating life events. She is often asked how she managed to rebuild and reach even higher levels of success, after her lows. So, she developed a framework anyone can implement, to leverage adversity - and achieve success.
In each chapter of her life, Nina faced tremendous adversity, including an injury that ended her athletic career - and a very public lay off from her dream job. At the peak of her journalism career, Nina had to rebuild her life once again. After a devastating car accident, she found herself at the center of a story gripping the headlines. Amid darkness, Nina developed a proprietary model to harness adversity - and strengthen resilience.
Her first endeavour into writing garnered best-selling status - This is Not 'The End': Strategies to Get Through the Worst Chapters of Your Life (Difference Press, June, 2019). Nina shares her proven approach to handling life’s hardships - so you can control your own destiny. While today may be miserable, This Is Not the End helps you see that your life is not ruined - you’re just in a really horrible plot twist and better days are ahead.
Director of Global Macro, Eurasia Group and Speaker on Geopolitics & Risk Management
Willis Sparks is a thought leader on risks, opportunities, and trends created by current geopolitical conflicts and political developments in major emerging market countries, as well as on US politics and foreign policy. He works directly with Eurasia Group President Ian Bremmer on a variety of macro political risk projects.
Prior to joining Eurasia Group in 2005, Willis worked at the Council on Foreign Relations, where he wrote on transnational terrorism and US national security. He regularly gives speeches on market-moving trends in international politics for investor and corporate audiences in the US and abroad. Willis holds master's degrees in international affairs from Columbia University's School of International and Public Affairs, where he specialized in international security policy and the former Soviet Union, and from the Study of Political Science (Sciences Po) in Paris. He holds two bachelor's degrees from Brown University and is a graduate of the Juilliard School. In addition, Willis once worked as a stuntman at New York's Metropolitan Opera.
Leadership consultant and speaker on driving success through communication and relationships.
Tommy Spaulding is President of the Spaulding Companies Corporation, a national leadership development, speaking, training, consulting, and executive coaching organization. A world-renowned speaker on leadership, Tommy Spaulding has spoken to hundreds of organizations, associations, educational institutions, and corporations around the globe. His first book, It’s Not Just Who You Know :Transform Your Life and Your Organization by Turning Colleagues and Contacts into Lasting, Genuine Relationships, published by Random House in 2010, is a New York Times, Wall Street Journal and USA Today national bestseller.
Tommy’s new book, The Heart-Led Leader: How Living and Leading from the Heart Will Change Your Organization and Your Life, published by Penguin Random House in October, 2015 is a New York Times and #1 Wall Street Journal national bestseller. In The Heart-Led Leader, Spaulding discusses the 18 Inch Journey which is the distance from your head to your heart.
Spaulding rose to become the youngest president and CEO of the world-renowned leadership organization, Up with People (2005-2008). Up with People is a global education organization which aims to bring the world together through service and music. The unique combination of international travel, service learning, leadership development and performing arts offers students an unparalleled experience and a pathway to make a difference in the world, one community at a time.
In 2000, Tommy Spaulding founded Leader’s Challenge, which grew to become the largest high school civic and leadership program in the state of Colorado. He is also the founder & president of the National Leadership Academy, a leading national non-profit leadership development organization. Previously, Spaulding was the Business Partner Sales Manager at IBM/Lotus Development and a member of the Japan Exchange and Teaching (JET) program.
Spaulding received a BA in Political Science from East Carolina University (1992); an MBA from Bond University in Australia (1998), where he was a Rotary Ambassadorial Scholar; and an MA in Non- Profit Management from Regis University (2005). In 2007, Spaulding received an Honorary PhD in Humanities from the Art Institute of Colorado. In 2002, he received the Denver Business Journal’s “Forty under 40 Award.”
In 2006, Spaulding was awarded East Carolina University’s “Outstanding Alumni Award,” the highest distinction awarded to an alumnus of the university. In 2009, he was appointed the university’s first “Leader in Residence.” In September 2012, Spaulding was named by Meetings & Conventions Magazine as one of the Best Keynote Speakers in the nation.
Author of The Nordstrom Way, Leading Expert on Customer & Employee Experience
Robert Spector is one of America’s leading experts on customer experience and employee experience.
He is author of the business book classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. BusinessWeek says, “For anyone looking to understand customer service at its best, this book bubbles with insights.” The all-new Third Edition is The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as “Top Business Book of 2017”.
Robert gives entertaining keynotes to a vast array of companies, organizations, trade associations, conventions, corporate retreats, governmental agencies, non-profits, and special meetings in 27 countries. His keynote sets the stage for creating, encouraging, and maintaining a superior customer experience built on a non-negotiable set of core cultural values. By steadfastly encouraging and employing those values, which are built on trust and respect, your organization will:
- Cultivate a culture dedicated to customer experience excellence
- Support, recognize and reward the achievements of the people on your teams
- Improve communication and collaboration at every level
- Generate a better ROI on leadership, mentoring, and employee-orientation programs
- Earn the enduring loyalty of team members, customers, partners and vendors through trust and respect, which are the foundation of long-term relationships
- Continually innovate and adapt in order to stay ahead of your competition
- Encourage having fun and giving back to your community
- Become the Nordstrom of your industry
He is included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World's Top 30 Customer Service Professionals” by Global Gurus Research.
His other books include Amazon.com: Get Big Fast - The Definitive Story of the Company, which has been translated into 18 languages, and The Mom & Pop Store: True Stories from the Heart of America, a memoir of practical customer service lessons learned working in his immigrant family’s butcher shop.
Robert contributes articles to many publications, including The New York Times and The Wall Street Journal. He is a guest on national and local television, radio and podcasts, and is quoted in publications throughout the world.
He is currently working on a new book, The Seattle Effect, which explains the customer-focused strategies of Seattle-based icons Nordstrom, Amazon, Starbucks, Costco, Boeing, Microsoft, REI, and Pearl Jam.