About Hal Becker - Bestselling Author & Speaker on Sales and Customer Service:
Hal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations.
At the age of 22, he became the #1 salesperson among a national sales force of 11,000, for the Xerox Corporation. Six years later in 1983, he survived terminal cancer only months after launching Direct Opinions, one of America's first customer service telephone survey marketing firms that facilitates more than two million calls per year with offices throughout the U.S.A. and Canada. In 1990, Hal sold Direct Opinions to devote time for consulting and presenting lectures around the world.
Hal is the author of Can I have 5 Minutes Of Your Time?", which is now in its 21st printing and is used by many corporations as their "Sales Bible." He has also authored three other best sellers including Lip Service, one of the nations foremost books on customer service, and Get What You Want, a fun, upbeat and fresh approach to negotiating. Hal’s latest book on sales is titled the Ultimate Sales Book.
He has been featured in publications including The Wall Street Journal, Inc Magazine, Nations Business and hundreds of newspapers and Radio/TV stations around the world, and is currently syndicated in over 45 newspapers and magazines.
In 2010 Salesgurus.net voted Hal as one of the "World's top 30 Professional Sales Trainers". Inc. Magazine has voted Hal as one of the nation's top speakers in the Area of Sales and Customer Service.
What Hal Becker Talks About:
Power Selling: What Makes a Top Salesperson
Power selling is the most highly charged comprehensive type of training your sales people will ever have. They will learn that to be the best takes an easy-to-follow system. Hal uses his own experience as Xerox's #1 salesperson, along with a 10-step common sense, back-to-basics approach to give them the tools they need to succeed. He has trained tens of thousands of salespeople on his "insiders" look at how to achieve sales success
Customer Service: How to Keep Customers
Getting the customer is easy; it's keeping the customer that's the hard part. As all of us are aware, there is nothing new in selling and customer service. Hal's fun, upbeat approach goes back to basics which many of us have forgotten or strayed away from. He will show you the fastest way to improve your customers' satisfaction and your company's image. You will learn how to understand the customer's needs, how to build long-term relationships, and why "creative opportunities" are essential in ensuring exceptional customer service.
Executive Coaching: Going to the Next Level
Most senior executives have never had formal training with respect to coaching and leadership techniques. In most seminars or workshops the speaker usually tells participants what to do.
Here, Hal spends the day observing, listening, and offering feedback on how to improve based on intense observational skills. Think of this as a golf lesson with a pro, rather than going to a seminar on how to play better golf! This program has been extraordinarily successful with Fortune 100 companies as well as small business.
Sales Management: How to Manage People Not Paper
Traditionally, salespeople are trained to think competitively - which is fine, up to a point. How do you prepare them to achieve greater results by building a cohesive team? Hal's six step approach introduces sales mangers to the fundamental coaching and management principles used by the world's top training companies such as IBM, Xerox, Proctor & Gamble, and Disney. He incorporates these concepts with the methods of many top coaches in the world of sports. The techniques are so powerful Hal will guarantee (in writing) a 15% increase in sales volume.
Effective Negotiating: How to Negotiate like a Pro
Newsweek once wrote: "Negotiating is the game of life." So, how does one prepare, whether it is in business, or your personal life?
Hal has combined well researched theories, practical strategies, and proven techniques that are guaranteed to work for you and and your company. He will cover the "6 Most Important Ingredients" that make a professional negotiator, along with the "Negotiator's Checklist," a must for all successful negotiators.