Customer Experience Expert
Talks about: Never Lose a Customer Again: Creating Remarkable Experiences in The First 100 Days to Gain a Customer for Life
Author of the Wall Street Journal bestselling book, Never Lose a Customer Again, where he shares strategies and tactics for turning that one-time sale into a lifelong customer
Past clients include: Deloitte, Google, Microsoft, Principal Financial Group, Whirlpool, YouTube, the YPO
About Joey Coleman - Customer Experience Expert, Award-Winning Speaker, and Author:
Joey Coleman is called upon for assistance when organizations like Whirlpool, NASA, Deloitte, the World Bank, and Zappos need to boost their customers' experience.
For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world.
In his Wall Street Journal #2 best-selling book, Never Lose a Customer Again, he shares strategies and tactics for turning that one-time sale into a lifelong customer. As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences.
With a background in developing outreach materials, packaging, events, promotions, and brand identities, Joey works with businesses and individuals seeking to provide their clients with a memorable experience. Joey’s greatest talents include formulating creative strategies that build buzz and loyalty around products and services. He works with companies ranging from small VC-funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.
Joey is the Chief Experience Composer at Design Symphony, who before founding the company developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can't talk about publicly.
Joey received a Bachelor of Arts in Government and International Relations from the University of Notre Dame (Dean’s List Honors) and a Juris Doctor from The George Washington University Law School (Dean’s Fellow). He has served on the Board of Directors for numerous privately-held companies and non-profits. For almost a decade he sang first tenor with the GRAMMY-nominated Washington Men's Camerata.
His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.
What Joey Coleman Talks About:
Never Lose a Customer Again: Creating Remarkable Experiences in The First 100 Days® to Gain a Customer for Life
Losing customers is the biggest threat facing businesses today – and yet most companies don’t even realize it. After making huge investments of time, money, and energy to acquire new customers, most companies see between 20-70% of those customer disappear in less than one hundred days.
In an engaging and entertaining keynote, Joey Coleman will introduce your audience to The First 100 Days® methodology – a way of approaching your customer service and customer experience efforts that will turn new customers into lifelong fans. His presentation will showcase research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer life-cycle.
Designed to dramatically enhance the bottom line of your business, Joey will share:
- How to maximize the beginning of the customer life-cycle to increase engagement
- How to reduce customer churn and increase overall profits
- How to identify your current customer’s journey and then enhance it
Whether you’re just starting out or have been operating a successful business for decades, Joey’s entertaining and actionable presentation will give you the tools you need to transform customers into powerful advocates for your brand.
Joey’s audiences leave his presentation with a proven road map for creating remarkable customer experiences that turn average customers into lifelong fans. The typical business Joey works with sees an increase in profits of 25-100%, and an increase in customer referrals of more than 30%. This actionable session will help you drive your business forward in 2019 and beyond.
The Changing Face of the Customer: How Your Customers Will Be the Next Great Disruptor in Your Industry
The shifting values, beliefs, and expectations of customers are bringing massive change to the forefront of every industry. By focusing on the evolving expectations of prospects and customers alike, an organization can weather the change that is sweeping across the globe, and even take advantage of these shifts in order to grow market-share and increase customer engagement.
Joey Coleman will present an informative and interactive keynote designed to show your attendees how the marketplace is being dramatically altered by the shifting expectations of all customers. Building on this analysis, Joey will teach attendees how to take advantage of this shift by creating remarkable experiences for their customers.
Participants will leave the event with new insights about their current customers’ experiences and innovative suggestions for developing new experiences going forward. Joey will energize the audience to create enhanced customer experiences and prepare them to comfortably and effectively navigate a rapidly changing global marketplace.
Joey’s presentation got my juices flowing, and got me thinking a lot more about better ways to interact with clients. I’ll think more about client retention from the VERY beginning from now on.