About Larry Hochman - Expert on Customer Service and Leadership:
Larry Hochman is one of the most popular keynote speakers in the world. He is a globally recognized expert on Customer Relationships, Corporate Culture, Leadership, Talent Management and The Future of HR.
Larry Hochman spent 10 years in Senior Management roles with British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included Director of Customer Service and separately, Director of People and Culture - he being the first person in Britain to hold this title. Since 1998, he has been running his own speaking, mentoring, and consulting business. Larry is one of the most popular keynote speakers in the world and has now delivered nearly 500 speeches in 60 countries and has spoken on every continent.
Alongside his numerous speaking engagements all over the world, Larry, who pioneered corporate mentoring work in the U.K. at Air Miles, is the personal mentor to several Chief Executives.
What Larry Hochman Talks About:
According to Larry, The relevant issue today and in the future is not the gathering of information (anybody can do that), but the effective use of the information to build relationships that matter. He backs up his philosophy of focusing on the needs of your customers and your people with practical and actionable solutions. The titles of his most popular speeches include:
- The Customer Experience – Your Only Priority
- Transformational Leadership in a Changing Environment
- The New Marketing – Customers Do It For You
- Creating a Collaborative Culture of Change
Your startling appraisal of the way business is likely to change in the next few years was sobering and thought provoking.