Terry Jones


About Terry Jones - Speaks about Innovation and Building Digital Relationships:

Terry Jones, founder and former CEO of Travelocity.com, Chairman of Kayak.com and CIO of Sabre, Inc has a proven track record of leading companies whose innovations have changed an industry. Through his consulting practice, as a board member, a venture capitalist and a speaker, Jones has been helping companies use the tools and techniques he's developed to keep up with this rapidly changing world. His programs on
leadership, marketing and ecommerce are always thought provoking, entertaining and customized.

Jones founded Travelocity.com. He led the company as President and Chief Executive Officer from it's founding until May 2002. Previously, he served as Chief Information Officer at Sabre Inc. In his 24 years at Sabre, Jones held various executive positions including President of Computer Services, Vice President of Applications Development and Vice President of Product Development.

Prior to Sabre, Jones joined American Airlines in 1978 as Director of Product Development when American Airlines acquired Agency Data Systems, a Florida-based mini-computer accounting systems company. He became president of the division when it moved to Dallas/Fort Worth.

A graduate of Denison University in Granville, Ohio, Jones entered the travel industry in 1971 as a travel agent with Vega Travel in Chicago. He later served five years as a vice president of Travel Advisors, a company specializing in business travel to Eastern Europe and the USSR, with offices in Chicago and Moscow.

Jones is managing principal of Essential Ideas, a consultancy he co-founded to help companies in their transition to the digital economy. He serves as Chairman of the Board of Kayak.com, and is on the boards of LuxuryLink, Smart Destinations, and Rearden Commerce. He is a venture capitalist with General Catalyst Partners and the Sierra Angels. Jones is also Chairman of the Lake Tahoe Shakespeare Festival and serves on the National Information Technology committee of the Boy Scouts of America.

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What Terry Jones Talks About:

The Business of Innovation
The business of innovation explores the fundamentals of innovation…how to generate great ideas, how to fail fast, how to kill projects without killing people, how to experiment and do more with less. Terry provides real world examples drawn from his experience at Travelocity.com, the boards of seven startups and his consulting work with companies large and small. Many speakers talk about the future. Terry gives your audience step by step plans to create it.

If the audience is composed of a large company (or companies) Terry will add his section on Innovation in a large corporation. Drawn from his experience in building Travelocity.com inside American Airlines, Terry will cover:

  • Building a separate organization to keep the idea alive.
  • Providing effective air cover for a new idea.
  • Building the right team and mixing internal and external staff.
  • Thinking outside the building is moving out the right idea?
  • Funding to keep the vultures away.
  • If you can’t have Venture Capitalists, how do you use their ideas?
  • The spirit of small, the power of all .

Building Digital Relationships
How will your customer contact you today? In the store, via the phone, on your web site, read a tweet, friend you on Facebook? There is no way to know. Building Digital Relationships gives your audience the keys to unlock the mystery of how to connect with customers online. While face to face isn’t going away, businesses that don’t have an effective online relationship strategy are being left behind.Terry can educate your audience in all phases of the digital conversation from search to social media, using real world examples drawn from his long experience in the online world.

You can’t just demand people’s money! You have to carefully build a relationship with a prospect to turn them into a customer and then a long term customer. Terry’s keynote takes audiences through the stages of digital relationships so they can redesign their customer processes for the digital age.

Social Media is key to building digital relationships. Terry will explain:

  • Now that I have 5|000 friends, what do i do with them?
  • What are companies working on in Social and what should they be working on?
  • How to compare social and mobile commerce
  • How the social feedback loop improves produce consideration
  • How social has made very sales channel a service channel
  • How twitter will change your customer service rules
  • How twitter and facebook can revolutionize your product research
  • How you should organize for social media

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 Recent Publications

Your talk was absolutely off the charts - exceptionally entertaining, tremendously informative, highly relevant, and very motivational!


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