Making the Speaking Business More Customer Focused

Are Processes Slowing Your Company Down? Try These 8 Simplifying Tips


About Lisa Bodell – Global Leader on Culture Change Focused on Simplification and Innovation and Best-Selling Author of Kill the Company & Why Simple Wins:

Lisa Bodell is a global leader on behavior change, whose skill-building firm has transformed hundreds of thousands of employees from Fortune 500 companies by showing them how to eliminate the complexity that holds them back and get to the work that matters.


Prohibiting left turns may seem like a strange way to simplify, but this single decision has hugely impacted UPS. As a result of its drivers avoiding left turns, the company saves 10 million gallons of gas annually, delivers 350,000 more packages every year, and it reduced its average time per delivery.

To improve processes in your own organization, try to find your own version of UPS’ No-More-Left-Turns. Consider the following eight tactics and choose one to try one this week:

  1. Shorten employee onboarding. Kill long-winded orientations by offering on-demand learning during an employee’s tenure. Focus their orientation on just the basics and schedule a Q&A meeting two to four weeks after their start date, when employees have a better grasp on their responsibilities.
  2. Hold Bureaucracy Buster sessions. During these sessions at Google, employees are empowered to identify and remove barriers to their own productivity and efficiency. At your company, propose a Bureaucracy Buster to leadership or offer to host the session yourself.
  3. Replace a main process with its workaround. If a team member creates a workaround that speeds up a certain process, make a case for establishing it as the new protocol.
  4. Make expense reports less annoying. To reduce the time people spend assembling their expense reports, stop demanding receipts for low-cost items under a certain amount.
  5. Ask “who will miss this?” Before simplifying a process or procedure, break it down into steps and identify who benefits from the information. If the answer is consistently “no one,” or “it’s just a nice thing to have,” just eliminate the process altogether.

To Learn more about Lisa contact [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555 or [email protected]