About

Jeanne Bliss: Founder of CustomerBliss | Former Chief Customer Officer at Lands’ End, Microsoft, Coldwell Banker and Allstate | Speaker on Customer Experience and Leadership

Why Book Jeanne Bliss?

Jeanne Bliss helps leaders make customer experience a shared business priority. Drawing on her work as a Chief Customer Officer and advisor, she shows how everyday decisions, leadership behavior and organizational coordination shape the way customers remember a company.

Founder of CustomerBliss and author of Chief Customer Officer 2.0 and Would You Do That to Your Mother?, Jeanne combines practical frameworks with stories about the human consequences of business choices. Her message helps teams connect customer care with the way they operate.

Why Is Jeanne Bliss Right for Your Audience?

Jeanne is a strong fit for executive meetings, customer experience conferences, service events and company gatherings. She is especially relevant when an organization wants to unite departments around customers or turn its stated values into a more consistent experience.

Book Jeanne when your audience needs to:

• Make customer experience a leadership priority
• Connect departments around customer needs
• Build trust through everyday business decisions
• Identify moments that create lasting customer memories
• Strengthen accountability for customer outcomes
• Translate caring intentions into operational behavior

Audience Takeaways

Depending on the program selected, attendees will leave:

• Clearer on leadership’s role in customer experience
• Better able to consider the people affected by decisions
• Equipped with a framework for customer-driven change
• More aware of how memorable experiences build relationships
• Ready to identify practical improvements across departments

Keynote Programs

Build Your Customer-Driven Growth Engine
Jeanne introduces her five leadership competencies for guiding customer experience transformation. Ideal for executives and cross-functional teams seeking a coordinated approach.

Humanity in Business
Drawing on Would You Do That to Your Mother?, Jeanne explores how respect, care and trust can inform business practices. Ideal for audiences seeking practical ways to make service more personal.

What’s Your Three-Blocks Long?
Jeanne examines how businesses earn a meaningful place in customers’ lives through the memories they create. Ideal for teams focused on loyalty, brand experience and lasting relationships.

Is Jeanne Bliss Right for Your Event?

Tell us about your audience, the customer experience you want to create and the barriers your teams face. We can help select Jeanne’s most relevant program, discuss customization, and confirm her availability and fee.

Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.