Dr. Janet Lapp


About Janet Lapp - Expert on Change and Employee Motivation:

What would happen if everyone in the organization saw the positives and not the problems in change? This question inspired Dr. Janet Lapp and her team to conduct decades of research enacting these types of changes in the workplace, with amazingly positive results. Janet shares the evidence-based results derived from years of experience in both her books and stage performances. She has a professor's ability to translate complex theory into usable answers, and a humorist's knack for getting ideas across in an entertaining way.

Dr. Janet Lapp is a psychologist, author, and consultant for workplace transformation. She is known for her ability to create optimism, energy and an intense emotional connection. Her unique interactive approach engages the audience in a change lab, where they first assess their leadership skills, then leave with tools to transform from where they are to where they need to be.

She understands the needs, wishes and language of each client by research, interviews, and visits to facilities such that when she appears on stage she seems to be part of the organization or company.

Both her change management books and her stage programs have created clear, actionable paths for organizations from Ritz-Carlton Hotels to IBM Sales to the government of St. Petersburg, Russia. Clients who book Dr. Janet Lapp for a transformational program/keynote speech experience inspirational and memorable events.

Janet is a Registered Nurse who also holds a PhD in Psychology from McGill University in Montreal. Admitted into the CPAE Speakers Hall of Fame, one year she was rated by Toastmasters as one of the top three speakers worldwide. Creator and host of the Emmy-nominated CBS series Keep Well, she has appeared regularly on INN, ABC, CNN, and NBC. She and her team have helped hundreds of organizations around the world including Allstate, Blue Shield, IBM, Intel, Verizon, AT&T, Unilever, and P&G to design systems to overcome resistance to change and expedite workplace transformation.

A flight instructor, Janet has flown her airplane throughout South America and Africa on medical and rescue missions, and is a long time member of the Flying Doctors of Mercy working in central Mexico. She currently lives in southern California.

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What Janet Lapp Talks About:

Powering the Future: A New Mindset for Change 
Your people didn’t believe it could happen to them. Then, disruptors appeared on the horizon, and now everyone has to play catch up. Up to one-third of your workforce could be actively resistant. How much faster could you move if everyone were on board?

How do you do that?

This program budges people out of the past and helps them SEE that change affects everyone, there is no choice, and no hiding…AND IN THE END, ADAPTING WORKS BETTER FOR EVERYONE.

Audiences will learn:

  • Discover the one reaction that makes any change welcome
  • Master the top three leadership skills for 2024
  • Leverage and harness current industry trends
  • Remove mental barriers that block innovation and overcome immunity to change
  • Practice skills to inspire others to keep focused, optimistic and fully committed.

Think Big, Act Bold
Do something SO bold, that a year from now, when we are through this, you’ll shout: “I can’t believe we/did that!”

Especially during disruptive change, this program is personally inspirational. However, the effects extend to the workplace … as people become bolder, more confident, take more risks, think larger – despite circumstances.

Janet brings the lessons of her experiences as a National Triathlon Champion, Ironman competitor, and pilot who’s flown through the world … to inspire you to think the impossible and do the unimaginable. Her stories highlight overcoming depths, resilient comebacks, and miraculous survivals.

You will knock away outdated pillars, blow away perceptions of what’s possible, rewrite your story and create a new set of rules. In so doing, life will be expanded as never before.

Audiences will learn:

  • Motivate themselves to push beyond.
  • Rewrite old stories and old rules.
  • Push back limiting blocks.
  • Develop a personal Change Airbag, where nothing will get you down.

The Psychology of Customer Experience
Dr. Janet Lapp’s research on the Psychology of Customer Experience has revealed the top four psychological needs of customers, which, if met, can propel organizations to sustainable growth and market dominance. Audiences learn the latest neuro-marketing techniques that create experiences to maintain loyal and emotionally connected customers, similar to Apple, Starbucks, Lexus, and Harley Davidson. This is not a standard customer service program. Teams will understand the unmet psychological needs of their customers and learn to meet them in practical, easy-to-apply ways.

The front line will learn what specific actions they must take on a daily basis to create the unique experiences that capture hearts and minds of their customers, and leaders will be able to apply these same skills and tools to create loyalty among their teams. This program is available as a keynote presentation, as well as interactive half and full day sessions.

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 Recent Publications

It is amazing how much she was able to discover about the Allstate culture and weave it into her program, it was like she was one of us. She opened our leadership's eyes to what has changed, what they need to do, and gave them the push to do it.

Allstate Insurance

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