About

Sheila Heen: Harvard Law School Professor of Practice | Co-Author of Difficult Conversations and Thanks for the Feedback | Speaker on Communication and Conflict

Why Book Sheila Heen?

Sheila Heen helps people approach the conversations they would often rather avoid. A Harvard Law School professor of practice and co-author of Difficult Conversations and Thanks for the Feedback, she brings negotiation expertise to disagreement, feedback, and strained relationships.

Sheila examines why people can hear the same message so differently and how a conversation can become more productive. Her presentations encourage curiosity alongside clarity, helping audiences consider another perspective while still addressing what matters.

Why Is Sheila Heen Right for Your Audience?

Sheila is a strong fit for leadership conferences, manager development, sales and service meetings, and executive teams. Consider her when difficult conversations are being postponed or feedback is creating defensiveness rather than useful learning.

Book Sheila when your audience needs to:

• Prepare for difficult conversations more thoughtfully
• Discuss disagreements without escalating tension
• Receive feedback with greater curiosity
• Separate an intended message from its impact
• Address relationship concerns alongside business issues
• Make expectations and next steps clearer

Audience Takeaways

Depending on the program selected, attendees will leave:

• More aware of what makes conversations difficult
• Ready to explore another person’s perspective
• Clearer on their own reactions to feedback
• Equipped with a framework for preparing a challenging discussion
• Focused on a conversation they can approach more constructively

Keynote Programs

Difficult Conversations

Sheila explores how to discuss important issues when emotions are high and views differ. Ideal for leaders and teams handling conflict or sensitive decisions.

Thanks for the Feedback

Sheila examines the challenges of receiving feedback and finding useful learning within it. Ideal for organizations strengthening coaching, development, and feedback conversations.

Is Sheila Heen Right for Your Event?

Tell us about your audience, the conversations your people need to handle and the relationships you want to strengthen. We can help select Sheila’s most relevant program, discuss customization, and confirm availability and fee.

Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.