Making the Speaking Business More Customer Focused

2 Ways to Keep Your Best Sales People


About Ryan Estis

Ryan Estis understands the challenges business leaders and top performers face, because he’s been in their shoes. He spent 15 years helping companies connect with employees and customers as an ad agency executive, building a client roster of category leading brands. Nine years ago, he decided to put that experience into practice and launch his own research and learning organization. Ryan is afforded an inside look at what the world’s best companies do differently and he shares that insight by helping clients initiate change, improve performance and deliver growth.


While salespeople are more engaged than non-sales employees, they’re still looking for other opportunities. Our research found that 42 percent of sales people are actively looking for new jobs. Imagine losing one top producer — and now imagine losing 10. What if you lost a top producer directly to the competition? Feeling sick to your stomach?

How long would it take to recover from that kind of loss?

The data leads me to a critical question: How can leaders create a culture where salespeople are engaged, performing above plan — and committed to staying?

1. Build a Culture of Engagement

Culture counts. Everyone inside an organization contributes to building a culture of engagement. It starts at the top with senior leaders, it’s driven daily by managers, and employees make a choice about whether they’ll bring their best efforts to work consistently.

So where should you start?

As a jumping-off point, take a look at three important elements of a strong culture: values, trust and consistent communication.

Values

Research consistently shows that people can’t be fully engaged when they work for a company that doesn’t have clear organizational values. And just having values isn’t enough. Leaders need to emphasize and reinforce the organization’s values to make sure they have an impact on the hearts, minds, attitudes and actions of salespeople. Values inform how to approach the work, customers and each other. A strong, value-based sales organization clearly has a huge advantage.

Trust

Employees who trust their direct managers and senior management are more likely to be engaged. It’s hard to move the needle on engagement and performance without trust. We have a trust deficit in corporate America where approximately half of all employees don’t have trust and confidence in their leadership.

A common characteristic of trustworthy leaders: They do what they say they’re going to do, when they say they’re going to do it, all of the time. Consistency counts! Everyone wants to work for someone they can count on to contribute, consistently. I was fortunate to experience working for that kind of leader for a decade and I learned a ton through his example.

Consistent Communication

Selling is a team sport. In order to get people on the same page — and to help them connect to a shared vision — you need to consistently communicate that vision. That means being accessible, transparent and providing a clear and compelling game plan to deliver results.

In sales, it’s also important to communicate clear performance standards and expectations and hold people accountable.

Sales leadership is all about results — for the team and the entire organization. The best leaders don’t make excuses and deliver their number, consistently. They own their outcome and have the ability and discipline to expect the same in others, creating a culture of performance and accountability. They give feedback, take corrective action when it’s required and have the courage to hold people accountable.

Have you clearly communicated what people can expect from you? Are you delivering on those expectations consistently? Start there. When you set a clear standard of personal contribution and deliver on it well, it becomes a lot easier to hold people accountable.

2. Understand What Salespeople Are Looking For

Our research found that the top drivers of engagement for salespeople are, in order:

  • Confidence in senior management.
  • Opportunities to grow and develop.
  • Confidence in the future of the organization.
  • The belief that they work well as a team.
  • The feeling of personal accomplishment from work.
  • Knowing they contribute to the organization’s success.

Confidence in Senior Management

The top two drivers — having confidence in senior management and having opportunities for growth — show that there is still a lot of uncertainty about the future. Many salespeople want to know where the leadership is taking their organization. They also want to work for an organization that is going to invest in them and their skills.

Confidence in senior management goes back to the culture of engagement:

  • Do senior managers live the company’s values?
  • Do senior managers lead by example?
  • Do they establish trust by acting consistently?
  • Do they communicate regularly about the expectations they have for employees and the organization?

Opportunities to Grow and Develop

Having opportunities to grow and develop within the organization is also key. Salespeople are looking for training, growth opportunities, and a plan for development.

Our research shows that salespeople are looking for more than just compensation. Salespeople want to work for a company that knows where it’s going and that can provide them with opportunities to grow and develop.  Culture counts!

Culture is a reflection of how we lead.


To Learn more about Ryan contact  [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555or [email protected]