About David Horsager - Author, Global Trust Expert, and Speaker on Leadership, Customer Service, Innovation and Sales:
David Horsager, MA, CSP, CPAE is the CEO of Trust Edge Leadership Institute, national bestselling author of The Trust Edge, inventor of the Enterprise Trust Index™, and director of one of the nation’s foremost trust studies: The Trust Outlook™. David is a leading authority on leadership, customer service, innovation and sales.
His work has been featured in prominent publications such as Fast Company, Forbes, The Huffington Post and The Wall Street Journal. David has advised leaders and delivered life-changing presentations on six continents, with audiences ranging everywhere from FedEx, Toyota and global governments to the New York Yankees and the Department of Homeland Security.
What David Horsager Talks About:
The Trust Edge: How Top Leaders and Organizations Drive Business Results Through Trust
Trust is a fundamental, bottom line issue. Without it, leaders lose teams, salespeople lose sales, and organizations lose reputation, retention of good people, relationships and revenue. But with trust, individuals and organizations enjoy greater creativity, productivity, freedom and results. Through David’s industry leading research The Trust Outlook™ and firsthand experience working with the world’s highest performing organizations, David reveals how top leaders and organizations drive business results to become the most trusted in their industry.
- The actionable framework you can use immediately to build trust and solve your biggest challenges
- The HOW-HOW-HOW process to spark momentum, see immediate results and inspire trust
- The newest research on how to develop trust individually, in your team and in your organization - or go extinct in the new economy
Trust is the fastest way to increasing influence, impact and business results - yet many leaders are frustrated when their teams avoid accountability, stop push forward priorities or refuse to stay engaged. From firsthand experience working with global leaders around the world, David shows leaders how to increase engagement and earn the trust of those you lead.
- The six steps to engaging and motivating your team
- How to generate instant momentum through the 90-Day Quick Plan
- How to align your team, break down silos and focus on push forward priorities
The single uniqueness of the greatest organizations of all time is trust. For the trusted brand, people pay more, come back and tell others - this strategic advantage of being trusted is what separates high performance organizations from their competitors, leading to greater profitability, more impact and better workplaces. In this program, David shares case studies and the actionable framework used by organizations around the world to build communities and cultures of trust.
- Three ways to make trust more relevant and applicable to your culture
- How to identify counterforces to trust
- How to start a movement to build a culture of trust
Change is constant - and the speed of business is faster than ever before. How do you build trust and keep things running smoothly during major business transitions or uncertain political climates? In this session, David shows leaders how times of change are the greatest opportunity to build trust and achieve business results in the face of uncertainty.
- The single most important driver in communication during times of transition
- How to accelerate decision making and keep momentum moving for those you lead
- Why the “How” is more important than the “Why”
Trust increases or decreases in every single interaction - what steps are you taking with your prospects, existing clients and loyal advocates to earn and keep their business? Through David’s industry leading research The Trust Outlook™ and firsthand experience working high performing sales teams, David reveals how top sales performers build trust in every aspect of the sales process to win more business and become the trusted choice.
- The specific steps to increase trust and accelerate your sales cycle
- The #1 action that top sales performers do to build trust with new prospects, highlighted from the newest Trust Outlook™ research
- The six questions to create focus, clarity and consistent sales
Informative and entertaining! We all walked away with some new tools to put to use in our everyday lives.
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