About

Lior Arussy: Customer Experience Strategist | Founder of Strativity Group | Speaker on Change and Employee Engagement

Make Change Matter to Customers and Employees

Every organization says it wants to improve the customer experience. The harder question is whether its people, culture, and daily decisions deliver on that promise.

Lior Arussy helps leaders close that gap. As the founder of Strativity Group, he connects customer strategy to the actions employees take and the value customers experience. The Sweeney Agency

Why Book Lior Arussy?

Lior brings a practitioner’s view of change. He has worked with organizations on customer experience and employee engagement, and he shows audiences why a new strategy succeeds only when people can make it real in their work.

His keynotes challenge leaders to look beyond slogans and technology investments. Lior focuses on what customers value and how employees can deliver it consistently.

What Makes Lior Different?

• Experience helping organizations change customer and employee experiences
• A direct connection between culture, execution, and business results
• A human perspective on how AI is changing customer expectations
• Ideas that speak to leaders and customer-facing teams
• An emphasis on making change visible in everyday behaviour

Why Is Lior Right for Your Audience?

Lior is a strong fit for leadership conferences, customer experience events, sales and service meetings, and organizations working through transformation. He is particularly relevant when a team has an ambitious customer strategy but needs greater commitment and consistency across the organization.

Book Lior when your audience needs to:

• Build more valuable, lasting customer relationships
• Connect employee engagement to customer experience
• Respond to changing expectations in the AI era
• Turn a customer strategy into daily decisions and actions
• Strengthen adaptability during ongoing change
• Create a culture that supports exceptional performance

Audience Takeaways

Attendees will leave:

• Clearer about what makes a customer experience valuable
• Ready to identify gaps between their promise and their delivery
• Better able to involve employees in making change work
• Equipped to examine where digital tools help or hinder human connection
• Motivated to take ownership of the experience they create

Keynote Programs

The One and Only: The Gen AI-Empowered Customer

Lior explores how generative AI is changing customer expectations and the ways people engage with brands. He asks organizations to reconsider how they create relevant value for customers who expect more individual attention and choice.

Customer Experience as an Engine for Growth

Lior examines how organizations can make customer relationships a source of lasting business value. Drawing on successes and setbacks from real organizations, he connects customer strategy to execution and growth.

Change Resilience: The New Core Competence

Lior focuses on the human side of transformation and how organizations can become more capable of adapting as change continues. Ideal for teams facing a major strategic shift or repeated disruption. The Sweeney Agency

Why Contact The Sweeney Agency Now?

Tell us about the gap between your organization’s customer promise and what people experience. We’ll help you assess which of Lior’s programs fits your event, discuss customization, and confirm his availability and current fee.

Is Lior Right for Your Event?

Tell us about your audience, the change you are trying to make, and the customer or employee outcome you want. We’ll help you assess Lior’s fit and plan the next step.

To check availability and fee of this speaker, call 1-866-727-7555 or email [email protected].