About

Blake Morgan: Customer Experience Futurist | Author of The Customer of the Future | Speaker on Customer-Focused Leadership

Why Book Blake Morgan?

Blake Morgan helps leaders examine how their decisions shape the experience customers receive. A customer experience futurist and author, she connects changing expectations with the leadership choices, workplace habits, and priorities that determine how an organization serves people.

Blake moves customer experience beyond a general commitment to good service. Her presentations encourage teams to consider how they make decisions across the business and what it would take to keep the customer’s perspective visible.

Why Is Blake Morgan Right for Your Audience?

Blake is a strong fit for leadership meetings, customer experience conferences, sales events, and service programs. Consider her when customer focus needs to become a shared organizational responsibility.

Book Blake when your audience needs to:

• Include the customer’s perspective in decisions
• Align teams around service priorities
• Consider how expectations are changing
• Connect employee experience with customer experience
• Make customer focus a leadership habit
• Identify a practical improvement in the customer journey

Audience Takeaways

Depending on the program selected, attendees will leave:

• Clearer on the leadership choices behind customer experience
• Ready to examine a decision from the customer’s perspective
• More aware of barriers between teams
• Equipped with questions for refining service priorities
• Focused on a customer experience action they can influence

Keynote Programs

The 8 Laws of Customer-Focused Leadership

Blake examines leadership practices that put customers at the center of business decisions. Ideal for executives and managers.

The Four Ways to Make Customer Experience a Decision

Blake introduces her WAYS framework for a more deliberate customer experience approach. Ideal for cross-functional service and business audiences.

Is Blake Morgan Right for Your Event?

Tell us about your audience, the customers you serve and the experience you want your people to create. We can help select Blake’s most relevant program, discuss customization, and confirm availability and fee.

Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.