David Brownlee
About
About David Brownlee - Customer Experience, Communication, and Leadership Expert:
David Brownlee is the CEO of The Brownlee Group, LLC and founder of the Rockstar Customer Service Training Program. He is a two-time, number one, best-selling author of Rockstar Service, Rockstar Profits and Customer Service Success and has been featured in Time Magazine, People Magazine and others. He is a former business coach and seminar leader for Tony Robbins and has conducted over 5,000 one-on-one coaching sessions with business owners and executives.
He has trained over 2M businesses and individuals from his online courses, keynotes, live events and coaching programs. His clients range from small businesses to large companies – from Harley-Davidson, and Oakley to Google and LinkedIn.
David is a serial entrepreneur and sold his first company in 2005. He then moved to Central America with his wife to take a break and learn his 3 s’s…Spanish, Salsa and Surfing. One night when coming home from dinner in a taxicab, David and his wife were kidnapped at gunpoint. David was robbed, beaten and stabbed in the leg.
After making it through that horrific experience, David decided in that moment, that life is short and dedicated himself to helping others. He looks at this life event as a “blessing” because it has led him down the path to be here with you on your journey.
David believes that we all deserve to be successful in life and business. He also believes that each one of us has the power to create a positive ripple effect of kindness and respect for one another through our interactions. We make this impact, one person at a time.
He currently lives in San Diego, CA with his wife and two children.
Fun fact: David is the biggest winner in the history of the Hollywood Squares Game Show on CBS with Whoopi Goldberg.
Topics
What David Brownlee Talks About:
ROCKSTAR CUSTOMER SERVICE
After being kidnapped at gunpoint, beaten and stabbed, David was thankful to have a second chance at life. He decided to commit himself to serving others through his teaching, speaking and coaching.
David believes that we can all make a positive difference in our world, one customer and one employee at a time.
David Brownlee’s Rockstar Customer Service keynote reveals a new, fast, easy way to increase your revenues, grow your business, and create loyal customers for life.
Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rockstar? What would it do for your business if you treat every customer and client like a rockstar?
The Rockstar Customer Service Keynote shows business owners, executives, managers and customer service reps a more effective way for their team to deliver world-class, Rockstar Customer Service to their customers.
Number one, best-selling author and international speaker, David Brownlee, teaches your audience:
- How to build rapport in 30 seconds or less
- How to create customized customer service strategies to implement immediately
- How to turn around upset customers
- How to use empathy in your customer service
- How to look at customers in a new light
And more! All in an engaging, enthusiastic and humorous delivery that your audience will be talking about for years to come.
CUSTOMER SERVICE SUCCESS
After being kidnapped at gunpoint, beaten and stabbed, David was thankful to have a second chance at life. He decided to commit himself to serving others through his teaching, speaking and coaching.
David believes that we can all make a positive difference in our world, one customer and one employee at a time.
In David’s keynote, Customer Service Success: The 6 Keys To Deliver A World-Class Experience, he offers you new solutions to the age-old challenges that you face in your business every day…
- How do you keep your customers happy so that they never leave you?
- How do you get your clients excited to come back to your businesses time and time again?
- How do you create raving fan customers that will tell all of their friends, family and colleagues that they must to do business with you?
This keynote delivered by David Brownlee will answer all of these questions for you and more in an engaging, easy-to-follow format that is entertaining and educational. The concepts and strategies in this keynote are the same ones that David has used to teach over 2 million students from around the world that have found extraordinary success with their customers.
In this groundbreaking keynote, you’ll discover:
- How to get 5-star, online reviews from every customer
- How to turn around your upset customers and make them a customer for life
- How to diffuse any of your customer service issues with confidence
The Customer Service Success Keynote gives your audience proven techniques that get you straight to the point of what you need in order to deliver a world-class customer service experience every time – regardless of what is going on around you.
Recent Publications
What a unique pleasure it is to watch David do his thing. It's exceptionally hard to keep people's attention, even in a short five-minute video lesson. And yet, from the moment you start to hear David speak, you're hooked. His energy, enthusiasm, and true passion for helping people comes through immediately and you can't help but get locked into his observations...and what he's going to say next. If you haven't watched David in action, do yourself a favor and do so!
