David Brownlee
About
David Brownlee: Customer Experience Expert | Bestselling Author | Speaker on Rockstar Customer Service
Why Book David Brownlee?
David Brownlee helps organizations turn better customer service into stronger relationships and repeat business. As founder of the Rockstar Customer Service Training Program and author of Customer Service Success, he gives audiences practical ways to build rapport, respond to unhappy customers, and create experiences people want to recommend.
David pairs those tools with an energetic, approachable style and years of experience coaching business owners and executives. His presentations make customer experience everyone’s responsibility, with ideas that teams can put to work in their next interaction.
Why Is David Brownlee Right for Your Audience?
David is a strong fit for customer service conferences, sales meetings, franchise events, and company gatherings. He is especially valuable when an organization wants a more consistent customer experience across locations, teams, or channels.
Book David when your audience needs to:
- Build rapport quickly with new customers
- Handle complaints with greater confidence and empathy
- Turn difficult interactions into opportunities to earn trust
- Strengthen customer loyalty and repeat business
- Generate more referrals through better service
- Give front-line teams practical habits they can use immediately
Audience Takeaways
Attendees will leave:
- Ready to make a stronger first impression with customers
- Equipped to listen and respond more effectively when someone is upset
- Clearer on how everyday service choices influence loyalty
- Able to identify ways to improve their organization’s customer experience
- Motivated to create interactions customers remember and recommend
Keynote Programs
Rockstar Customer Service
David asks audiences to consider how they would treat a favorite celebrity as a customer—and how to bring that same attention and care to every interaction. He shares practical ways to build rapport, use empathy, and create a more memorable service experience. Ideal for front-line, sales, and customer-facing teams.
Customer Service Success: The 6 Keys to Deliver a World-Class Experience
David presents a straightforward approach to improving service, resolving customer issues, and encouraging customers to return and recommend the business. Ideal for leaders and teams seeking a shared approach to customer experience.
Is David Brownlee Right for Your Event?
Tell us about your audience, the customer interactions you want to improve, and what you want people to do differently after the event. We can help choose David’s most relevant keynote, discuss customization, and confirm his availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Topics and Audience Takeaways
Recent Publications
What a unique pleasure it is to watch David do his thing. It's exceptionally hard to keep people's attention, even in a short five-minute video lesson. And yet, from the moment you start to hear David speak, you're hooked. His energy, enthusiasm, and true passion for helping people comes through immediately and you can't help but get locked into his observations...and what he's going to say next. If you haven't watched David in action, do yourself a favor and do so!
