Ross Shafer
About
Ross Shafer: Emmy Award-Winning Host | Business Author | Speaker on Relevance, Leadership and Customer Experience
Why Book Ross Shafer?
Ross Shafer helps organizations examine whether their culture and customer experience remain relevant. An Emmy Award-winning host and business author, he brings humor, stories, and experience connecting with audiences to questions about leadership and changing expectations.
Ross encourages teams to look closely at the interactions that shape their reputation. His presentations connect adaptability with practical choices about service, communication, and developing the confidence to lead.
Why Is Ross Shafer Right for Your Audience?
Ross is a strong fit for company conferences, leadership meetings, customer service events, and association gatherings. Consider him when an organization wants an engaging conversation about relevance and relationships.
Book Ross when your audience needs to:
- Review how customer expectations are changing
- Recognize friction in everyday interactions
- Bring fresh thinking into established routines
- Build confidence through manageable leadership actions
- Connect team culture with customer experience
- Strengthen rapport in professional conversations
Audience Takeaways
Depending on the program selected, attendees will leave:
- Clearer on a customer interaction worth improving
- Ready to question a familiar workplace practice
- More aware of the relationship between relevance and adaptation
- Equipped with questions about leadership confidence
- Focused on a practical step toward stronger connection
Keynote Programs
How to Sustain a Relevant Culture
Ross examines adaptability, customer expectations, and the interactions that shape an organization. Ideal for leadership and service audiences.
How to Groom Confident Leaders
Ross explores developing leadership confidence through experience and action. Ideal for management and emerging leader programs.
Is Ross Shafer Right for Your Event?
Tell us about your audience, the customer expectations you need to meet and the leadership capabilities you want to strengthen. We can help select Ross’s most relevant program, discuss customization, and confirm availability and fee.
Contact The Sweeney Agency 1-866-727-7555 or [email protected] for more information on this speaker.
Topics and Audience Takeaways
Recent Publications
"Ross Shafer’s brilliant combination of humor and highly humanistic messaging got a thunderous and sustained standing ovation from our nearly one thousand top performers. After talking about the importance of showing respect to others and creating relationships, Ross stayed for an additional two hours to satisfy the scores of our agents who wanted to take selfies and chat with Ross."
CA Home Services of America
