About

Jay Baer: Hall of Fame Keynote Speaker | Customer Experience and Business Growth Expert | Bestselling Author

Give Customers a Reason to Choose You—and Come Back

Customers remember how easy you were to deal with, how quickly you responded, and whether the experience felt human. Are those strengths in your organization—or opportunities for a competitor?

Jay Baer helps leaders answer that question. A researcher, advisor, and entrepreneur focused on customer experience, he turns changing expectations into practical actions teams can use to win and keep customers. The Sweeney Agency

Why Book Jay Baer?

Jay connects customer experience directly to growth. He makes the case that speed, clarity, kindness, and human connection influence whether people buy, return, and recommend a business.

His keynotes combine research, business examples, and humour with actions audiences can take back to their teams.

What Makes Jay Different?

• Extensive experience advising brands on marketing and customer experience
• Research-driven insights translated into clear business actions
• Humour and stories that make the message memorable
• Relevant ideas for leaders, sales, service, and marketing teams
• Programs that can be customized to the organization and its customers

Why Is Jay Right for Your Audience?

Jay is a strong fit for leadership conferences, customer experience events, sales meetings, association conventions, and client-facing teams. He is especially valuable when an organization wants to turn good service intentions into a more distinctive and consistent customer experience.

Book Jay when your audience needs to:

• Respond to customers more effectively
• Build loyalty as expectations rise
• Balance AI and automation with human connection
• Make communication easier to understand
• Give customers a reason to talk about the brand
• Connect service improvements to business growth

Audience Takeaways

Attendees will leave:

• More aware of where customer expectations are changing
• Ready to identify friction in the customer journey
• Equipped to improve speed, clarity, and kindness in key interactions
• Better able to choose when a human touch matters most
• Motivated to create experiences customers remember and recommend

Keynote Programs

Human.Kind: How to Keep It Real and Win in This Age of Automation

Jay explores how organizations can use technology while preserving the personal connections customers value. Ideal for leaders deciding how AI and human service should work together.

The New Loyalty Landscape: Customer Experience in the Age of AI

Drawing on customer research, Jay examines how AI is changing expectations for responsiveness, communication, and connection. Ideal for customer experience and strategy events.

Quick. Clear. Kind.: The 3 Unbreakable Rules of Customer Loyalty

Jay gives audiences a simple lens for improving crucial customer interactions: respond quickly, communicate clearly, and treat people with kindness. Ideal for sales, service, and companywide meetings.

Ignite a Word of Mouth Wave

Jay shows how a distinctive customer experience can give people a story worth sharing. Ideal for marketing and leadership audiences that want customer advocacy to become a stronger source of growth. The Sweeney Agency

Why Contact The Sweeney Agency Now?

Tell us where your customer experience is falling short—or where you see an opportunity to stand out. We’ll help you choose Jay’s most relevant program, discuss customization, and confirm his availability and current fee.

Is Jay Right for Your Event?

Tell us about your audience, your customer experience priorities, and what you want people to do differently after the keynote. We’ll help you assess Jay’s fit and plan the next step.

To check availability and fee of this speaker, call 1-866-727-7555 or email [email protected].