Top 6 Speakers on Customer Service
In a world where customers are more demanding than ever, meeting their expectations and creating exceptional customer service experiences are vital to any organization’s success. We have been researching Speakers on this topic for our clients for more than 15 years, and it’s fascinating to see how the ideas and strategies have changed. Below, based on customer feedback and reviews, are 6 of the top speakers who talk about creating unforgettable experience for your customers.
Ross Shafer has the most peculiar background of any speaker on CHANGE. He has authored nine business books – yet also won international stand-up comedy competitions. He’s earned six TV Emmy’s as a network talk and game show host – yet credits his success to re-selling bicycles at age 13. He flipped cars at 15 – and flipped homes at 18. After college at 21, he started buying and selling companies. The common denominator – a burning pursuit of excellence that has driven Ross to the top of every field he’s entered.
Jeanne Bliss helps companies and people become the best version of themselves. She guides them to define, build and live the behaviours and actions that will fuse customers to them – and ultimately create deep and memorable relationships. Creating these enhanced relationships has been Jeanne’s singular mission for over 35 years. Often referred to as the “Godmother of Customer Experience” – Jeanne is one of the foremost experts on customer-centric leadership.
Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees. At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters. Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.
Hal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations. At the age of 22, he became the #1 salesperson among a national sales force of 11,000, for the Xerox Corporation. Six years later in 1983, he survived terminal cancer only months after launching Direct Opinions, one of America’s first customer service telephone survey marketing firms that facilitates more than two million calls per year with offices throughout the U.S.A. and Canada. In 1990, Hal sold Direct Opinions to devote time for consulting and presenting lectures around the world.
Lee Cockerell has years of experience leading operations all over the world for Hilton Hotels Corportation, Marriott Hotels and Resorts and The Walt Disney Company – he shares his insights on leadership, business management and customer service excellence. Lee is the author of the leadership and management book, Creating Magic: 10 Common Sense Leadership Strategies From a Life at Disney. His newest book, The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – helps organizations both large and small deliver sensational service and gain loyalty of their customers.
Lior Arussy is hailed as one of the leading global authorities in the fields of Customer Experience, Employee Engagement, and Strategy Execution. He is a Corporate Culture expert, a ‘success accelerator’ – and a proven, passionate change agent. Called a “triple threat of transformation” by William Taylor, co-founder of Fast Company magazine – Lior has helped many of the world’s top brands achieve unprecedented goals in customer satisfaction, growth – and profitability. Among these are Mercedes-Benz, Johnson & Johnson, Royal Caribbean Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, and the University of Pennsylvania – to name a few.
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Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555 or [email protected]