Success Boiled Down To One Simple Phrase by Seth Mattison

Over the past few months I’ve been spending a lot of time studying and reflecting on what makes some individuals rise to extreme heights while others simply seem to be settling for a life on the sidelines.

What makes the difference? What are the people that are thriving doing differently? Are they some how more unique and special? Are they blessed with powers and intelligence beyond most? How have they broken through to the next level?

It turns out the answer is actually quite simple. You must decide how you’re going to show up.

We all have choices to make in many areas of our lives but I believe that if you want to build a thriving business today or have a thriving career, you MUST decide, every day, moment to moment, how you show up.

Every single day we have a multitude of choices to make as it relates to how we show up in our lives.

Did we attack our challenges with courage or not?

Did we push to earn the commitment from a colleague or client today?

Did we invest all of ourselves in advancing our relationships or not?

We’re we patient and kind or short-tempered and annoyed?

The list goes on.

The truth is these are all choices and ss much as we like to blame our circumstances for our emotion, mental, and physical state, we always get to choose.

The most successful people own that fact that every single day we get to decide who we want to be how we choose to show up in the world.

The great news is that it’s a period of time where if we can show up as our best selves, our most courageous selves, there is an abundance of opportunity but it requires MORE OF YOU today.

To pull this off you need to leverage the power of intentionality. We have to be intentional about how we show up. You can’t leave it up to chance. If you do that, I promise you’ll always find a reason to not play to your highest level.

Are you being intentional in your life today? Are you waking up with a specific and focused goal in mind or are you simply reacting to the challenges that life throws your way.

The good news my friends is that if you didn’t nail leading up to this moment, right here right now, you get to choose again. Decide. Commit. Own it.

About Seth Mattison

Seth Mattison is an internationally renowned expert and author on workforce trends, generational dynamics, and business strategy. As Founder and Chief Movement Officer of Luminate Labs, Seth advises many of the world’s leading brand and organizations on the key shifts happening around talent management, change and innovation, leadership, and the future of work.

 

To Learn more about Seth contact [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866 727-7555 or [email protected]

 

 

Are you Engaged Or Supporting at Work? by Waldo Waldman

Situational awareness (SA) means having a 360 degree picture of your environment and can increase your ability to adapt to change and improve your chances of success.

The key to building SA is teamwork, and a critical component of teamwork is understanding one’s roles and responsibilities in every engagement. In combat, the way fighter pilots delineate roles and responsibilities is by having an engaged fighter and a supporting fighter.

The engaged fighter’s job is to take out (i.e. engage) the threat, while the supporting fighter’s job is to support that fighter by building SA, advising on other threats, and even taking over if necessary. The key to this collaborative relationship is staying focused on your responsibilities and staying disciplined in your role. Unfortunately, this doesn’t always happen!

As you explore your business environment, understanding who’s engaged and who’s supporting can make a huge difference when it comes to successful execution.

About Waldo Waldman

Known as “The Wingman,” Lt Col (ret) Waldo Waldman is a combat decorated fighter pilot, executive coach, Hall of Fame Speaker, and the author of the New York Times and Wall Street Journal Bestseller Never Fly Solo. He helps organizations build collaborative cultures of trust, courage, motivational strategies and commitment in order to adapt to change, break performance barriers, and overcome adversity.

 

To Learn more about Waldo contact [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866 727-7555 or [email protected]

What’s Dragging Down Team Performance? Tips from Mike Abrashoff

A work environment teeming with bureaucracy, trivial work tasks, and inefficient leaders chokes enthusiasm and builds impenetrable barriers to success. It’s your job to make sure these barriers to great ideas are torn down.

You must establish trust and create the ideal climate so your people can do their best work every day.

On Benfold, I first focused on the importance of connecting my crew members to our purpose. We focused on that only if we acted like a team and foster collaboration, not competition could we achieve our goals. This is the foundation for creating a culture of excellence. Once purpose and a sense of unity are established you can then begin to:

  • Create the ideal climate for success.
  • Remove barriers to great ideas.
  • Establish what winning means.

Your job is very simple at this stage. Use the leadership skills you already have developed to rely on the help of your front-line employees. These members of your team are most likely to help you breakthrough barriers because they feel the pain of inefficient processes and systems. They want to make a difference. And it is your job as the leader is to challenge business practices that no longer make sense.

Create the right climate for success

How can you ask your team to perform a job if the systems and processes governing the job are ineffective? People who do not trust their systems will not trust their leaders. Our employees must understand your determination to create an environment that breeds success. They must understand that all processes and systems are liable for review.

Remove barriers

Most employees want to be productive and successful. They just don’t know how or are facing obstacles that impede their goals. Breakdown these barriers by setting the right example through your actions. What you do is far more important and instructive than what you say. Your team will give you 100% if your actions convey your willingness to succeed. If your signals don’t match your words, you will fail to win the trust of your crew.

What gets measured gets done

People need to know how winning is measured. It’s not fun playing a game if you don’t keep score. The more your team knows that their efforts are contributing toward winning, the more it will cause them to give the extra effort.

You need to inspect what you expect. With customers, first impressions are important. Do your customer service representatives create an inviting atmosphere for customers when they call? Are your salespeople following up on leads? Are your employees creating loyal customers?

Benfold’s crew was very clear about how we measured success. When your team knows what you are measuring, whether it be customer satisfaction indices or customer loyalty, they will make the effort to positively affect those scores.

Diagnosing Barriers to High Team Performance

Analyze your processes and people. Jot down answers and comments to the following questions and techniques to diagnose your barriers to high performance:

Are people spending time on what Is Important?

  • When you observe your employees in action, do they consistently do meaningful work?
  • Does the time it takes to perform certain jobs outweigh the value they provide?
  • Are there redundancies in your processes or systems?

On Benfold, the best performance indicator was analyzing where people spent their time. Once the crew knew its mission, purpose, and goals, it became easy to spot time-wasting jobs and work. Similar to your organization, training was a vital part of our job on Benfold. Unfortunately, we were not spending enough time on training. We were too busy doing busy work. Do you see similar trends at your organization? Has busy-work started to dominate your team’s time? As a leader, it is your responsibility to challenge the validity of every system or process at your dealership and show your team the importance of eliminating wasteful practices.

What obstacles do you see?

  • Analyze all of your systems and determine if any need to be updated or eliminated.
  • Outline the steps in your various processes, and eliminate items that are not contributing to your goal.

Most talented employees have little patience for inefficiency, and will constantly find better ways to leverage their time. Watch these employees closely, and observer what they do and how they interact with the team.

On Benfold, what I saw was eye-opening. When select crewmembers saw the same mistakes or problems repeated, they would create alternative solutions. I quickly realized that we needed to implement what they were doing throughout the entire ship.

Are decisions made in a timely manner?

  • Outline the decision-making process at your organization.
  • List the decision makers at your dealership and the decisions they are responsible for.
  • Determine if the responsibility for making decisions falls too heavy or too light on your team.

The most important thing we did on Benfold was to make sure everyone knew what decisions they could make, and when they needed to get their boss involved. In the end, it was one simple guideline: If you would not feel comfortable having the outcome published in the Washington Post, don’t do it. We taught our crew that if a decision could possibly impact Benfold’s ability to perform its mission, then get your supervisor involved.

Remember, decisions that may impact profitability or customer satisfaction may require management involvement. Your team should be able to handle most other decisions.

About Mike Abrashoff

Mike Abrashoff‘s inspiring speeches challenge people to re-imagine their own leadership thinking and instill a renewed responsibility for results and success. At the age of 36, the Navy selected Abrashoff to become Commander of USS Benfold, at the time the most junior commanding officer in the Pacific Fleet. The immediate challenges that faced him on this under performing Naval war ship were staggering: exceptionally low morale, high turnover and unacceptably low performance evaluations. Few thought that this ship could improve. In many ways, the USS Benfold was actually an extreme example of the same problems facing many organizations today.

To Learn more about Mike contact [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866 727-7555 or [email protected]

10 Speakers That Were Trending in October 2018

Every month, Clients call, email, and even text us asking about different Speakers they are considering for upcoming events.  They ask questions, view videos, read testimonials and in some cases request a call with a Speaker, something we are delighted to arrange. Based on all that activity, here are the 10 Speakers clients were talking about in October 2018..

Michelle Ray – Change, Communication and Leadership Speaker

Born in Australia and now residing in Vancouver, Canada,  leadership  expert, Michelle Ray is an award-winning speaker and founder of the Lead Yourself First Institute. Michelle began her career in the media industry with one of Australia’s leading broadcasting networks. She worked her way up the management ladder and was responsible for the sales revenues of 25 radio and television affiliate stations.

Video: https://thesweeneyagency.com/speakers/Michelle-Ray

Adrian Gostick – Bestselling Leadership Author & Organizational Culture Expert

How do today’s best leaders accelerate business results? By engaging their employees to execute on strategy, vision, and values. In his challenging, information-packed talks, #1 bestselling  leadership  author Adrian Gostick provides real solutions on managing change, organizational culture, driving innovation, and leading high-performance teams.

Video: https://thesweeneyagency.com/speakers/Adrian-Gostick

Janet Lapp – Expert on Change and Employee Motivation

What would happen if everyone in the organization saw the positives and not the problems in change? This question inspired Dr. Janet Lapp and her team to conduct decades of research enacting these types of changes in the workplace, with amazingly positive results. Janet shares the evidence-based results derived from years of experience in both her books and stage performances. She has a professor’s ability to translate complex theory into usable answers, and a humorist’s knack for getting ideas across in an entertaining way.

Video: https://thesweeneyagency.com/speakers/Dr.-Janet-Lapp

Stuart Knight – Award Winning Entrepreneur, Critically Acclaimed Author, and Hit Producer

Stuart Knight has written, produced and starred in live presentations that have been seen by over one million people and each year speaks internationally helping some of the world’s biggest companies reach new levels of success. When he is not on the road speaking, you may have seen or heard him on some of Canada’s biggest TV and Radio stations where he is often asked for his expert opinion on high level communication.

Video: https://thesweeneyagency.com/speakers/Stuart-Knight

Greg McKeown – Social Innovator, Peak Performance Speaker & Author

Greg McKeown has dedicated his career to discovering why some people break through to the next level—and others don’t. The definitive treatment of this issue is addressed in McKeown’s latest project: the instant New York Times and Wall Street Journal bestseller,  Essentialism: The Disciplined Pursuit of Less.

Video: https://thesweeneyagency.com/speakers/Greg–McKeown

Polly LaBarre – Bestselling Author, Co-Founder of Management Lab,  Founding Writer of Fast Company

For more than 20 years, Polly LaBarre has used her writing, business consulting, and speaking to help organizations unleash and organize human potential in ever more powerful ways. Polly has devoted her career to helping leaderslearn to lead differently. The disruptive  business environment today demands it, and the best leaders and companies today have found out-of-the-box ways to invent the future by shedding bureaucracy and engaging their people in completely new ways.

Video: https://thesweeneyagency.com/speakers/Polly-LaBarre

Dr. George Friedman – Speaker and Author on the Future of Geopolitics

George Friedman is an internationally recognized geopolitical forecaster and bestselling author. As Founder and Chairman of Geopolitical Futures, a new online publication dedicated to forecasting the course of global events, Friedman combines his passion for writing and publishing for his readers world wide who follow international affairs.

Video: https://thesweeneyagency.com/speakers/Dr.-George-Friedman

Natalie Stavas – Harvard Doctor, Athlete, International Humanitarian, Motivational Speaker

Dr. Natalie Stavas shares inspiring real-life stories based on her experiences as a physician at The Children’s Hospital of Philadelphia and an instructor in pediatrics at Harvard Medical School. She is also described as a healer, educator and Boston community leader, and received the 2012 Change Maker award from The Boston Foundation.

Video: https://thesweeneyagency.com/speakers/Natalie-Stavas

Josh Linkner – Speaker on Creativity, Innovation, and Leadership

Josh Linkner – who started his career as a jazz guitarist – personifies creativity, entrepreneurship and disruptive innovation.  He has been the founder and CEO of four tech companies, which sold for a combined value of over $200 million.

Video: https://thesweeneyagency.com/speakers/Josh-Linkner

Commander/Dr. Mary Kelly – Author, International Speaker, and Leadership Economist

Dr. Mary Kelly with a PhD in economics, is an internationally-known economist and expert specializing in the fields of leadership, productivity, communication, she focuses on strategy and tactics that improve productivity and profit growth. Commander Mary Kelly served 25 years in the US Navy as an intelligence and logistics officer, mostly in Asia. She was an HR Director, a chief of police, and she was part of the team that ran Pearl Harbor.

Video: https://thesweeneyagency.com/speakers/Dr.-Mary-Kelly

To Learn more about these speakers contact [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555 or [email protected]

Leadership = Solving Problems by Ty Bennett

A few weeks ago we realized that we lost the one and only key to one of our four-wheelers at our cabin.

I rolled it up the trailer and took it to the local ATV shop and asked them to put in a new ignition so that we could have a new key. They had to order in the part and so it would take a couple of days.

They called three days later saying that it was done but I wasn’t heading back to our cabin for another week. When I arrived to pick it up they realized that they hadn’t put in the new ignition, the part was just sitting there. They said they could put it in quickly but when they went to put it in they realized it was the wrong ignition.

If they would have put it in a week earlier like they were supposed to they would have realized the mistake and been able to fix it before I came to pick it up.

The problem was that I had a group of people coming to my cabin the next day for a retreat and I needed the four-wheeler. They were at a loss on what to do. They had created a problem and I was not happy about it. We needed to solve it.

After a couple of minutes at a loss of what to do, I suggested they take the ignition out of one of their other machines they had for sale and then replace that with the correct part when it came in. They weren’t sure if they could do that and so I asked to talk with the manager. I explained the situation and so solution I proposed and he agreed. 10 minutes later I took my four-wheeler with the new ignition back to the cabin.

This type of situation happens in business all of the time. It could be problem’s with customers, sales, morale or a myriad of other problems that arise everyday. Leaders are problem solvers. They don’t get caught up in the problems. They identify the problems. They control their emotions and they focus on finding solutions.

Are you a problem solver?

Leadership = Problem Solving


About Ty Bennett:

Ty Bennett has impacted more than one million people from 50 countries who have learned from his insights on Leadership, Entrepreneurship and Communication. When Ty was 21 years old he started a business with his brother Scott, which they built to over $20 million in annual revenue while still in their twenties. He was recently featured in Utah Business Top 40 Under 40.


To Learn more about Ty contact [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866 727-7555 or [email protected]

4 Great Books on Communications Everyone Should Read

We have been reviewing and researching speakers on communication for 18 years and have seen some incredibly  insightful presentations. Based on client feedback, here are 4 of the best books on communications by 4 great speakers.

Kindra Hall – Author, Speaker, and Communication Expert

Kindra Hall knows the challenges executives, top performers and brands experience as they try to capture attention in a crowded marketplace. Kindra is former Vice President of Sales for a multi-million dollar enterprise, national champion storyteller, 2014 Storytelling World Award recipient, a former board member of the National Storytelling Network, and she earned her Master’s Degree in Organizational Communication and Management conducting original research that examined the role of storytelling in organizational socialization.

Video: https://thesweeneyagency.com/speakers/Kindra-Hall

Dr. Nick Morgan – One of America’s Top Communication Theorists and Coaches

Dr. Nick Morgan is one of America’s top communication speakers, theorists and coaches. A passionate teacher, he is committed to helping people find clarity in their thinking and ideas – and then delivering them with panache. He has coached people to give Congressional testimony, to appear on the Today Show, and to deliver an unforgettable TED talk. He has worked widely with political and educational leaders. And he has himself spoken, led conferences, and moderated panels at venues around the world.

Video: https://thesweeneyagency.com/speakers/Dr.-Nick-Morgan

Curt Steinhorst –  Speaker on Strategic Communications & Digital Distractions

Curt Steinhorst is the bestselling author of Can I Have Your Attention? Inspiring Better Work Habits, Focusing Your Team, and Getting Stuff Done in the Constantly Connected Workplace. He is on a mission to rescue us from our distracted selves. After years studying the impact of tech on human behavior, Curt founded Focuswise, a consultancy that equips organizations to overcome the distinct challenges of the constantly-connected workplace.

Video: https://thesweeneyagency.com/speakers/Curt-Steinhorst

Margie Warrell – Author, and Speaker on Human Potential & Communication

Margie Warrell is an international thought leader in human potential who is passionate about empowering people to engage in bigger conversations and lead more purposeful lives. Margie draws on her professional background in Fortune 500 business, psychology, and coaching to provide programs on communicationleadership and resilience to a diverse range of organizations worldwide.

Video: https://thesweeneyagency.com/speakers/Margie-Warrell

To Learn more about these speakers contact [email protected]m

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555 or [email protected]

Metrics That Matter by Josh Linkner

With our national focus on productivity and financial gain, we carefully measure Gross Domestic Product (GDP) and other metrics related to our economic outputs. Yet as our economy remains strong, our nation suffers greatly in other categories.

Suicide rates have skyrocketed in recent years, while the opioid crisis has torn apart families and communities. Venom spews from politicians on both sides of the aisle, with our citizens more divided than ever. Divorce rates are up. Life expectancy is down. Childhood obesity climbs, our prisons are overfilled, racial tensions have been exacerbated, our environment is imperiled, while fear and anger are the norm. Despite incredible advances in technology and a booming economy, it seems our overall happiness and well-being has plummeted.

Makes me wonder… are we measuring the right things?

Perhaps we can learn something from the tiny country of Bhutan. Located high in the Himalayans between China and India, these 750,000 citizens beat to their own drum. Their key metric isn’t coal production or lumber output, but rather GNH. That’s right – Gross Domestic Happiness. According to the official governmental website:

Gross National Happiness, or GNH, is a holistic and sustainable approach to development, which balances material and non-material values with the conviction that humans want to search for happiness. The objective of GNH is to achieve a balanced development in all the facets of life that are essential for our happiness.

The broader measure is broken down into nine core components, including community vitality, health, psychological well-being, time use, cultural resilience, and environment. Their balanced approach to measurement has the country focused on more than just the financial bottom line. The results? A thriving community. In fact, Bhutan is one of the few countries on earth that is carbon-negative. By all environment metrics, this country makes our planet healthier instead of sick- a rare condition in our increasing polluted world.

In our businesses and communities, we track our Key Performance Indicators with surgical precision. As they say, what gets measured gets improved. But are we missing some important key metrics? What about quality time spent with our kids? Exercising and getting ahead of health problems before we have a problem? Reading, learning, and expanding our minds? Caring for others, volunteering, creating positive impact for those around us?

Let’s take inventory of what matters most- how we want to be remembered. From there, we can set “Metrics that Matter” in addition to the standard measures of today. If we track the right things, we’ll elevate more than just our financial wellbeing. Like Bhutan, we can leave a positive fingerprint on the world.


About Josh Linkner:

Josh Linkner – who started his career as a jazz guitarist – personifies creativity, entrepreneurship and disruptive innovation.  He has been the founder and CEO of four tech companies, which sold for a combined value of over $200 million. Josh is the author of two New York Times Bestsellers: Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity, and The Road to Reinvention: How to Drive Disruption and Accelerate Transformation.


To Learn more about Josh contact [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866 727-7555 or [email protected]

3 Great Books on Leadership Everyone Should Read

We have been reviewing and researching speakers on Leadership for 18 years and have seen some incredibly insightful presentations. Here are 3 of the best books on Leadership by 3 great speakers.

Ram Charan – Highly Acclaimed Business and Leadership Speaker and Advisor

Ram Charan is a world-renowned business advisor, author and speaker who has spent the past 35 years working with many top companies, CEOs, and boards of our time. In his work with companies including GE, MeadWestvaco, and Bank of America, he is known for cutting through the complexity of running a business in today’s fast changing environment to uncover the core business problem. His real-world solutions, shared with millions through his books and articles in top business publications, have been praised for being practical, relevant and highly actionable – the kind of advice you can use Monday morning.

Video: https://thesweeneyagency.com/speakers/Ram-Charan

 

Geoff Colvin – Senior Editor-at-Large FORTUNE Magazine, Bestselling Author/Commentator on Business & Economic Issues

Geoff Colvin is an award-winning thinker, author, broadcaster, and speaker on the most significant trends and issues impacting business and the economy. As Fortune magazine’s senior editor-at-large, Geoff has an insider’s perspective fueled by long-standing relationships with the world’s top leaders in business and government. He knows what they’re seeing, thinking, and planning and reveals how they’re leading, making choices, and responding to today’s challenges in ways that others can learn from.

Video: https://thesweeneyagency.com/speakers/Geoff-Colvin

 

Linda Galindo – Accountability Expert, Author, and Consultant

Linda Galindo is a fierce advocate for personal accountability. She wants to create a world in which everyone, regardless of circumstances or position, is accountable for their results. Galindo’s mission is to help others to find the courage to see, hear and tell their own truth so they can live fully accountable lives.

Video: https://thesweeneyagency.com/speakers/Linda-Galindo

 

 

To Learn more about these speakers contact [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555 or [email protected]

5 Great Books Every Innovator Should Read

Innovation used to be down the hall, the third door on the right, that’s where you found the Innovation department. But great Leaders today know that creating a culture of Innovation across an organization is the most a powerful way to generate new ideas, ideas that will change the game. But how do you encourage people to innovate, take risks, publicly fail and keep trying. The 5 books below are filled with ideas, insights and practical tips that you can use to encourage a Culture of Innovation.

Scott Anthony – Innovation Strategist

Scott Anthony is a senior partner at Innosight, a strategy and consulting firm. He has led Innosight’s expansion into the Asia-Pacific region as well as its venture capital activities (Innosight Ventures). In his more than a decade with Innosight, Scott has advised senior leaders in companies such as Procter & Gamble, Johnson & Johnson, Singtel, Kraft, General Electric, LG, the Ayala Group, and Cisco Systems on topics of growth and innovation.

Video: https://thesweeneyagency.com/speakers/Scott-Anthony

 

Daniel Burrus – Technology and Innovation Futurist

Daniel Burrus is considered one of the World’s Leading Futurists on Global Trends and InnovationThe New York Times has referred to him as one of the top three business gurus in the highest demand as a speaker. He has delivered over 2,800 keynote speeches worldwide, and is a strategic advisor to executives from Fortune 500 companies, helping them to develop game-changing strategies based on his proven methodologies for capitalizing on technology innovations and their future impact.

Video: https://thesweeneyagency.com/speakers/Daniel-Burrus

 

Josh Linkner – Speaker on Creativity, Innovation, and Leadership

Josh Linkner – who started his career as a jazz guitarist – personifies creativity, entrepreneurship and disruptive innovation.  He has been the founder and CEO of four tech companies, which sold for a combined value of over $200 million. He is the author of two New York Times Bestsellers: Disciplined Dreaming and The Road to Reinvention. He is also the Founding Partner of Detroit Venture Partners, investing in and mentoring over 100 startups.

Video: https://thesweeneyagency.com/speakers/Josh-Linkner

 

Diana Kander – Entrepreneur, Author, and Speaker on Innovation

Diana Kander’s family escaped from the Soviet Union when she was 8-years-old. By the time she was an American citizen, she had perfected her skills as a capitalist – selling flea market goods to grade school classmates at a markup. Today, Diana is a successful entrepreneur, having founded and sold a number of ventures, a Professor of Entrepreneurship at the University of Missouri and a Senior Fellow at the Ewing Marion Kauffman Foundation, the largest non-profit in the world dedicated to entrepreneurship and education.

Video: https://thesweeneyagency.com/speakers/Diana-Kander

Nicholas J. Webb – Futurist, Expert on Innovation

Nicholas Webb is a number one best-selling author and is one of the most popular InnovationHealthcareFuture-trends, and Customer Experience Speakers in the world. Unlike most Innovation Speakers who have never actually invented anything and have no real-world expertise in the area of Enterprise Innovation, Nicholas is a multi award-winning inventor of technologies ranging from one of the world’s smallest medical implants to a very successful line of educational and fitness products.

Video: https://thesweeneyagency.com/speakers/Nicholas-J.-Webb

 

To Learn more about these speakers contact [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555 or [email protected]

5 Great Books on Customer Service

Does your company have a clear customer experience strategy in place? What to do when “great” isn’t good enough to grow your business? And why your company needs to have a customer-centric culture? These are some of great questions our speakers get asked all the time. We have selected 5 great books packed with insights and ideas on customer service that will help you and your company grow your business.

Lior Arussy – Founder of Strativity Group and Author of the Customer Service Experience

One of the world’s leading consultants on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework for converting organizations from product to customer centricity is drawn from his work with some of the globe’s leading brands – Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Wyeth.

Video: https://thesweeneyagency.com/speakers/Lior-Arussy

 

Scott McKain – Dynamic Speaker on Sales and Customer Service

Scott McKain creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers and how to stand out and move up, regardless of the economic climate in your industry. McKain’s calling is business – and his passion is platform presentations. He is a unique combination of vast speaking experience and new, cutting-edge information.

Video: https://thesweeneyagency.com/speakers/Scott-McKain

 

Jeanne Bliss – World-wide Speaker and Executive Coach on Customer Driven Growth

Jeanne Bliss pioneered the Chief Customer Officer position, holding the role for over twenty years reporting to the Chief Executive Officer at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations, where she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience.

Video: https://thesweeneyagency.com/speakers/Jeanne-Bliss

 

Robert Spector – Speaker and Author on Customer Service

Robert Spector is a best-selling author, international speaker, and customer service expert. Based in Seattle, he has helped companies create their customer service experiences for over 30 years. Robert is recognized worldwide as the ultimate authority on customer service and the Nordstrom Way. He is the author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company.

Video: https://thesweeneyagency.com/speakers/Robert-Spector

 

Chip Bell – World Renown Thought Leader on Customer Service

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote.

Video: https://thesweeneyagency.com/speakers/Chip-Bell

 

To Learn more about these speakers contact [email protected]

Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555 or [email protected]