10 Speakers Who Will Help Your Audience Become More Customer-Centric
Client relationships have changed dramatically over the past decade as new technologies have allowed us to connect faster, and with more clients. However the value of many of those relationships has decreased as emails, blogs, and texts can lack a human touch, making clients feel disconnected.
Companies need to build customer-centric cultures where everyone inside the organisation – no matter where they are or what they do – keeps customer relationships in mind. Knowing how to engage with clients and make a lasting, positive impression can carry more clout that 500 retweets.
Here are 10 speakers who will help your audience understand the importance of connecting and engaging clients:
Lior Arussy | Speaker and Author on the Customer-Service Experience
Lior Arussy is hailed as one of the leading global authorities in the fields of Customer Experience, Employee Engagement, and Strategy Execution. He is a Corporate Culture expert, a ‘success accelerator’ – and a proven, passionate change agent. Called a “triple threat of transformation” by William Taylor, co-founder of Fast Company magazine – Lior has helped many of the world’s top brands achieve unprecedented goals in customer satisfaction, growth – and profitability. His insights and methods have been successfully put into practice in over 200 corporate transformations worldwide, making Lior not only a forerunner in the field – but a proven practitioner.
Ross Shafer | Entertaining Humorist and Motivational Speaker
Ross Shafer is an Emmy award winning network talk show host and comedy writer who has turned that same talent toward the corporate marketplace. He has written and produced 14 Human Resource training films on Customer Service, Leadership, and Sales. He coaches leaders and teams on how to cross-pollinate innovative ideas about emerging trends, shifting buying habits of your customers, and the motivation of workforces during mergers and/or acquisitions.
Kevin Brown | Marketing Executive and Speaker on Accountability and Leadership
Kevin Brown’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking. He is a marketing executive for an international franchisor that is ranked #1 in their industry – and in the top 10 of all franchise companies according to the Annual Franchise 500. In addition to his corporate responsibilities, Kevin is also a highly sought after keynote speaker wherein he addresses organizational issues for leaders, their teams and customers – to create an environment where people can be the best version of themselves.
Joey Coleman | Customer Experience Expert, Award-Winning Speaker, and Author
Joey Coleman is called upon for assistance when organizations like Whirlpool, NASA, Deloitte, the World Bank, and Zappos need to boost their customers’ experience. For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects.
Jeanne Bliss| World-wide Speaker and Executive Coach on Customer Driven Growth
Jeanne Bliss pioneered the Chief Customer Officer position, holding the role for over twenty years reporting to the Chief Executive Officer at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations, where she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience.
James H. Gilmore | Speaker on Strategic Planning and Customer Service
James H. Gilmore specializes in provoking executives to think more richly and constructively about growth and innovation. Combining imaginative business thinking with practical analytical tools – Jim excels at helping businesses conceive new ways of understanding customer needs and adding value in the marketplace. To direct new strategic thinking and foster greater corporate ingenuity, Jim leverages insightful frameworks drawn from his world-renowned expertise in three innovation disciplines. First, Jim challenges organizations to think beyond goods and services as a means to overcome commoditization – and engage customers with truly new forms of output.
Ron Kaufman | Motivational Customer Service Speaker & Building A Service Culture
For more than three decades, Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers outstanding business results year after year. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, business thought-leaders and motivational keynote speakers on the topic of achieving superior service. Ron understands the only reliable way for a company to achieve and maintain a competitive edge – is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.
Lee Cockerell | Former Operations VP for Walt Disney World Resort
With years of experience leading operations all over the world for Hilton Hotels Corportation, Marriott Hotels and Resorts and The Walt Disney Company, Lee Cockerell shares his insights on leadership, business management and customer service excellence. Lee retired as the Executive Vice President of Operations for the WALT DISNEY WORLD Resort in Lake Buena Vista, Florida, a position he held for ten years.
Sally Hogshead | Innovative Personal Branding and Customer Service Speaker
Sally Hogshead is a Hall of Fame speaker, international author, and the world’s leading expert on fascination. Growing up with the last name Hogshead would give anyone an unconventional point of view. After graduating from Duke University and starting in advertising, Sally was named
the most successful junior copywriter of all time.
Scott McKain |Dynamic Speaker on Sales and Customer Service
Scott McKain’s underlying message to his audiences is this: be distinct. It’s that simple – see what your competition is doing, and do something else. By creating distinction in a saturated, homogenized, marketplace you’ll attract loyal customers and lifelong referrals. Standing out and being different is never a bad thing – especially when it comes to customer service!
To Learn more about these speakers contact [email protected]
Derek Sweeney is the Director of Speaker Ideas at The Sweeney Agency. www.thesweeneyagency.com. For 15 years Derek has been helping clients find the right Speakers for their events. Derek can be reached at 1-866-727-7555 or [email protected]