How Emotion-Driven Innovation Increases Customer Loyalty by Jeanne Bliss

Jeanne Bliss pioneered the Chief Customer Officer position, holding the role for over twenty years reporting to the Chief Executive Officer at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations, where she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ …

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Watch 6 Inspiring Minutes on Customer Service to Grow Your Business

About These Speakers: Jeanne Bliss | World-wide Speaker and Executive Coach on Customer Driven Growth Jeanne Bliss pioneered the Chief Customer Officer position, holding the role for over twenty years reporting to the Chief Executive Officer at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations, where she…

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How 2 CEOs Used Purpose to Unite Their Companies by Jeanne Bliss

Nostalgic for his mother’s thick and natural yogurt years after immigrating from the mountains of Eastern Turkey, Hamdi Ulukaya got a small business loan in 2007 for $700,000 to make his own yogurt. He bought a Kraft yogurt plant that was about to be shut down to produce his yogurt, which…

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The SECRET to “show business” success for YOUR business! by Scott McKain

A good movie has the power to make us laugh, cry, angry, hungry, or even want to quit our job, unplug, and live in the wilderness for the rest of our natural life. A lot goes into a movie to make us feel so emotionally invested that we’ll want to…

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10 Speakers That Were Trending in September 2018

Every month, Clients tweet, post, blog, email and even call us about different Speakers they are considering for upcoming events.  They ask questions, view videos, read testimonials and in some cases ask to do a call with a Speaker, something we are delighted to arrange. Based on all that activity, here…

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5 Great Books on Customer Service

Does your company have a clear customer experience strategy in place? What to do when “great” isn’t good enough to grow your business? And why your company needs to have a customer-centric culture? These are some of great questions our speakers get asked all the time. We have selected 5 great books packed…

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Top 10 Speakers on the Trends Shaping the Retail Industry

There was a time when the Retail Industry was all about location, location, location. Now Retail is under attack and it’s all about, transforming, growing, changing, inspiring, innovating and heading in a totally different direction. Understanding the forces and trends that are shaping the whole industry is key to any…

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Top 10 Speakers on the Trends Shaping Sales

Whether you are selling financial services, houses, IT solutions or aircraft carriers, selling today means dealing with the powerful trends that are changing every aspect of the sales process.  Here are the Top 10 Speakers on Trends Shaping Sales. Seth Mattison Seth Mattison is an Internationally renowned expert, author and futurist.

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Top 6 Speakers on Customer Service

In a world where customers are more demanding than ever, meeting their expectations and creating exceptional customer service experiences are vital to any organization’s success. We have been researching Speakers on this topic for our clients for more than 15 years, and it’s fascinating to see how the ideas and…

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This Idea Totally Changed How We do Business and the Results Have Been Extraordinary!

When I first started The Sweeney Agency I received some powerful advice from Tim Sanders, formerly of Yahoo! This is what he said: “Don’t think about sales or closing deals, just position yourself so that whenever you can help someone you help them, without any expectations.

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