Leading Global Expert on Customer Experience & Customer-Centric Transformation
Lior Arussy is hailed as one of the leading global authorities in the fields of Customer Experience, Employee Engagement, and Strategy Execution. He is a Corporate Culture expert, a ‘success accelerator’ - and a proven, passionate change agent. Called a “triple threat of transformation” by William Taylor, co-founder of Fast Company magazine - Lior has helped many of the world’s top brands achieve unprecedented goals in customer satisfaction, growth - and profitability. Among these are Mercedes-Benz, Johnson & Johnson, Royal Caribbean Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, and the University of Pennsylvania - to name a few.
His insights and methods have been successfully put into practice in over 200 corporate transformations worldwide, making Lior not only a forerunner in the field - but a proven practitioner. And that’s what truly sets him apart - where other speakers simply talk of change, Lior makes it happen time and time again. As inspiring as he is passionate, Lior’s unique and critical voice continues to drive people across the globe to achieve their ultimate success.
Lior spent the first part of his career in various executive positions at world-leading firms, such as Hewlett-Packard. It was at this stage that he recognized the old, traditional methods of change management were flawed - and simply didn’t work for most companies. Lior took it upon himself to create a different methodology - one which recognizes the key to truly driving a company’s change for success, is in putting its most important resource at the center of its transformational efforts: its employees. The idea being that, in order for customers to choose your product and get the most out of it, you not only have to have an exceptional product - but a great, dedicated, happy team that stands behind that product’s success.
Lior’s methodology enabled Mercedes-Benz to reach the much-coveted #1 position in customer satisfaction. Another client, a European logistics corporation - leapt from 3% annual organic growth to 44% annual organic growth in just two years!
In 2003, Lior founded the Strativity Group - a strategy firm specializing in customer experience consulting, employee engagement programs, journey mapping, and business growth. In addition, he has written seven books on business strategy, customer experience optimization, and achieving the ultimate success. Lior's latest book Next is Now: 5 Steps for Embracing Change - Building a Business that Thrives into the Future (May 2018, Simon & Schuster), and his self-published Exceptionalize it! (2015) - which has sold over 30,000 copies to date. He has also written over 300 articles for publications around the world, including the Harvard Business Review, and Chief Executive media - for which he is a regular contributing author. As well, a multitude of magazines and media outlets have cited his work including MSNBC, CNBC, Bloomberg TV, The Wall Street Journal, Fast Company, CRM Magazine, Smart CEO Magazine, Inc. magazine, Financial Times, The Times of London, and ABC.
Lior currently resides in New Jersey with his wife and five children. He completed his undergraduate degree at Case Western Reserve University - and received his MBA from Weatherhead School of Management.
He is a self-professed chocoholic.
Hall of Fame Keynote Speaker and Best-selling Author on Customer Experience, Customer Service, Business Growth, and Marketing, and Event Emcee & Host
Jay Baer has spent 20 years in digital marketing, consulting for more than 700 companies during that period, including 30 of the FORTUNE 500. His current firm – Convince & Convert – provides social media and content marketing advice and counsel to leading companies such as Oracle, Salesforce.com, California Tourism, Billabong, Hardee’s, DOLE and more.
His second book, Youtility: Why Smart Marketing is about Help not Hype, was #3 on the New York Times business best-seller list, and a runaway #1 Amazon best-seller. Jay speaks numerous times per year world-wide, often with lessons about how business people can use today’s shifts in technology and consumer expectation to make their companies more useful.
Jay’s Convince & Convert blog was named the world’s #1 content marketing blog by the Content Marketing Institute, and is visited by more than 200,000 marketers each month. Jay also hosts and produces the Social Pros podcast, which is downloaded 25,000 times monthly.
Jay is a renowned business strategist, and a popular emcee and event host. A fixture in social media, he draws attention to interesting and useful articles, videos, blog posts and events via following on Twitter, Facebook, Linkedin and Google Plus, which number more than 100,000. Jay is also an active venture capitalist, and is an investor or advisor to more than a dozen early stage technology and social media companies.
Convince & Convert is the fifth multi-million dollar company Jay has started from scratch. Before his move into digital marketing in 1994 he was a brand marketer and a political consultant, with major roles in state, federal and presidential electoral campaigns.
Jay is a New York Times best-selling author of six books, including Hug Your Haters, and NOW Revolution. His latest book Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth, is the definitive, practical guide on how to use bold operational differentiators to create customer conversations. (And when customers talk…new customers follow.)
Hal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations.
At the age of 22, he became the #1 salesperson among a national sales force of 11,000, for the Xerox Corporation. Six years later in 1983, he survived terminal cancer only months after launching Direct Opinions, one of America's first customer service telephone survey marketing firms that facilitates more than two million calls per year with offices throughout the U.S.A. and Canada. In 1990, Hal sold Direct Opinions to devote time for consulting and presenting lectures around the world.
Hal is the author of Can I have 5 Minutes Of Your Time?", which is now in its 21st printing and is used by many corporations as their "Sales Bible." He has also authored three other best sellers including Lip Service, one of the nations foremost books on customer service, and Get What You Want, a fun, upbeat and fresh approach to negotiating. Hal’s latest book on sales is titled the Ultimate Sales Book.
He has been featured in publications including The Wall Street Journal, Inc Magazine, Nations Business and hundreds of newspapers and Radio/TV stations around the world, and is currently syndicated in over 45 newspapers and magazines.
In 2010 Salesgurus.net voted Hal as one of the "World's top 30 Professional Sales Trainers". Inc. Magazine has voted Hal as one of the nation's top speakers in the Area of Sales and Customer Service.
Client service and marketing expert, author of the BusinessWeek bestseller Selling the Invisible
Harry Beckwith is an internationally acclaimed speaker who has worked with 23 Fortune 200 companies and is the marketing and branding consultant to the world's premier brand consultancy. He has appeared on CNN, given keynote addresses to Microsoft, Disney, and ABC, and authored the international business bestseller, Selling the Invisible, which was named one of the top ten business and management books of all time. His subsequent Business Week bestsellers on customer service, The Invisible Touch and What Clients Love, brought his total sales worldwide to over 700,000 copies in 23 languages. Other bestselling books by Harry Beckwith are You, Inc. and Unthinking.
Harry Beckwith is the founder and director of Beckwith Partners. Beckwith Partners advises financial and professional service clients on positioning, branding, consumer retention, communication strategies, and technology. The firm's work has been featured in Newsweek, The Wall Street Journal, BusinessWeek, Inc., Advertising Age and AdWeek, and has won The American Marketing Association's highest honor, the Effie.
Drawing on 25 years experience with service industry organizations and extensive work with many Fortune 500 companies, Harry shares anecdotes and new approaches that help organizations reach new heights. Using unique examples, Harry clearly isolates the four keys to growing a service business in presentations that are sincere, engaging, witty, moving, and in the end, enormously inspiring.
Best-selling Author and World-Renowned Authority on Customer Loyalty and Service Innovation
Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique sales strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Chip customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.
Chip is the author or co-author of several national and international best-selling books including The 9 1/2 Principles of Innovative Service, Sprinkles: Creating Awesome Experiences Through Innovative Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, Wired and Dangerous: How Your Customers Have Changed and What To Do About It (winner of a 2012 Axiom Business Book Award as well as a 2011 IPPY Book Award), Magnetic Service (winner of the Benjamin Franklin Book Award), Managing Knock Your Socks Off Service and Managers as Mentors. His newest book is Kaleidoscope: Delivering Innovative Service That Sparkles.
He has appeared on CNBC, CNN, ABC, Fox Business Network, Bloomberg TV, NPR; his work has been featured in the Wall Street Journal, Fortune, Forbes, USA Today, Inc. Magazine, CEO Magazine, Fast Company and Bloomberg Businessweek. For the last three straight years, Global Gurus has ranked him among the top three keynote speakers in the world on customer service - two years in the #1 slot. The Chip Bell Group in 2014 ranked #6 in North America among mid-sized consulting firms for leadership development.
Chip logs over 100,000 miles a year speaking to organizations on long-term customer loyalty and innovative service. He has served as a consultant or trainer to such major brands as GE, Microsoft, USAA, Exxon/Mobil, Cadillac, Duke Energy, KeyBank, Ritz-Carlton Hotels, IBM, Marriott, Fidelity Investments, Caterpillar, True-Value, McDonald’s, ShellOil, Harley-Davidson, Dole, Universal Studios, Accenture, LockheedMartin, Pfizer, Allstate and Verizon Wireless.
Author of Win-Win Negotiations in the Financial Industry, offers sales motivation and relationship marketing.
Jasmin Bergeron, Ph.D. is a veteran of 2000 keynote presentations and workshops in 12 countries around the world! Jasmin received the “Certified Speaking Professional” designation, which is the highest international designation that can be earned in the professional speaker industry worldwide. Jasmin is also a full professor at the Business School of the University of Quebec in Montreal. He also authored or co-authored of five books, 40 scientific research papers and over 100 newspaper articles in journals such as The Wall Street Journal.
Jasmin’s main objective is to deliver practical tips and tools that can be implemented immediately. Delivering well-researched and relevant insights, Jasmin Bergeron is known for his interactive, humorous and value-oriented approach. Jasmin is a fully bilingual speaker who has a unique ability to simplify seemingly complex challenges in a way that will provide your audience with a fresh and useful perspective. Attendees particularly value the memory aid he hands out at the end. You will leave Jasmin’s keynote refreshed, energized and more confident than ever that you are prepared for the road ahead.
Author of The One-Minute Manager series, a much sought-after Author, Business and Leadership Consultant.
Few people have influenced the day-to-day management of people and companies more than Ken Blanchard. A prominent, sought-after author, speaker, and business consultant, Dr. Blanchard is universally characterized by his friends, colleagues, and clients as one of the most insightful, powerful, and compassionate individuals in business today. Ken is one of the most influential leadership experts in the world and is respected for his years of groundbreaking work in the fields of leadership and management.
Dr. Ken Blanchard is the co-founder and Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm that he and his wife, Margie Blanchard, began in 1979 in San Diego, California. In addition to being a renowned speaker and consultant, Ken also spends time as a visiting lecturer at his alma mater, Cornell University, where he is a trustee emeritus of the Board of Trustees.
Starting with his phenomenal best-selling book, The One Minute Manager, co-authored with Spencer Johnson - which has sold more than 13 million copies and remains on best-seller lists, to Raving Fans, Gung Ho!, and Whale Done!, Ken's impact as a writer is far reaching. His books have combined sales of more than 18 million copies in more than 25 languages. Leading at a Higher Level, published in 2006, Know Can Do!, published in 2007, and The One Minute Entrepreneur, published in 2008, have been received with much critical acclaim.
Ken has received many awards and honors for his contributions in the fields of management, leadership, and speaking. The National Speakers Association awarded him its highest honor, the
Council of Peers Award of Excellence. He was inducted into the HRD Hall of Fame by Training magazine and Lakewood Conferences, and he received the Golden Gavel Award from Toastmasters International. Ken also received The Thought Leadership Award for continued support of work-related learning and performance by ISA, The Association of Learning Providers. Ken has been inducted into Amazon's Hall of Fame as one of the top 25 best-selling authors of all time. The business school at Grand Canyon University bears his name. In addition, Ken teaches students in the Master of Science in Executive Leadership Program at the University of San Diego.
Born in New Jersey and raised in New York, Ken received a master's degree from Colgate University, and a bachelor's and PhD from Cornell University. An avid golfer, Ken belongs to the Loch Lomond Golf Club in Scotland.
Best-Selling Author, Chartered Life Underwriter and Keynote Speaker on Courageous Conversations
As a catalyst for Courageous Conversations, Jane Blaufus uses a combination of both compelling storytelling, at times heart-wrenching, at times laugh out loud funny, and offers a wealth of knowledge and insights to deliver presentations that are sure to ignite your audience and leave them wanting more.
Jane brings to the table 25+ years of financial services expertise as a financial advisor, sales manager and executive responsible for the development, delivery and implementation of recruiting and selection processes and sales and marketing training to thousands of people in the sales force. Today she is the Principal of The Blaufus Group Inc., based in Toronto, Canada, and is a frequent guest expert on national TV/Radio.
Jane has been on both sides of the table, first, as a financial advisor delivering the cheques and later as a beneficiary receiving the cheques. In less than sixty-seconds, her life turned upside down when she became a widow with a twelve-year-old daughter, and a financial tsunami coming her way after her 39-year-old husband was killed in a tragic accident. A veteran of the financial services industry she had foolishly thought that if anything happened to her she would be better prepared than others would be -- Wrong!
Today she is the best-selling author of the book With the [Stroke] of a Pen: Claim Your Life and openly shares her story to support advisors, the financial services industry and companies in their quest to help their prospects, clients and employees to have the Courageous Conversations to get one’s personal and financial lives in order while they can. Her book and comprehensive planning binder have become acclaimed as two of the most comprehensive, actionable, personal and financial planning resources available today for families, individuals and business owners alike.
Her reputation and expertise make her an influential coach to many sales professionals and business owners. Jane believes that to excel in today's marketplace, the key to success is relationship building and she walks the walk and talks the talk.
Global Speaker, Author and Expert on Customer Experience & Customer Loyalty
Jeanne Bliss helps companies and people become the best version of themselves. She guides them to define, build and live the behaviours and actions that will fuse customers to them - and ultimately create deep and memorable relationships. Creating these enhanced relationships has been Jeanne’s singular mission for over 35 years.
Often referred to as the “Godmother of Customer Experience” - Jeanne is one of the foremost experts on customer-centric leadership. She pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95% loyalty rates - improving customer experiences across 50,000-person organizations.
Her ability to effectively guide leaders and companies to earn customer-driven growth is based on these experiences as a practitioner for over 35 years - working across organizations to unite the C-Suite and organizational silos; as well as guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision.
Jeanne is the Founder and President of CustomerBliss, and Co-Founder of The Customer Experience Professionals Association. She has delivered over 2,000 speeches and workshops for nearly every business vertical in B2B and C2B companies - on how to build the roadmap toward these deep and genuine customer experiences that earn passionate advocates both inside and outside of your business.
Jeanne is also a best-selling author:
- Chief Customer Officer (Jossey-Bass, 2006) - this groundbreaking book was the first of its kind to address the role of the customer leadership executive. It quickly became a best-seller and has been translated into eight languages
- Would You Do That To Your Mother? (Portfolio/Penguin, 2018) - this new release is filled with tools you can start applying immediately to turn uncomfortable customer moments into “we got your back” experiences - that would make your mom proud and will win you love and loyalty from your customers
- Chief Customer Officer 2.0 (Wiley, 2015) - a 5-competency roadmap to build your customer-driven growth engine. This book contains an explicit path and set of actions to unite your Chief Customer Officer and leadership team in leading your customer-driven transformation
- I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad (Portfolio, 2001) - in this best-seller, Jeanne shares 45 case studies that highlight decisions made by beloved companies that your company can emulate - to earn devoted customers, social media accolades and growth, even in a down economy
Kerry Bodine believes that happy customers lead to happy shareholders. Her book, Outside In: The Power of Putting Customers at the Center of Your Business, helps business leaders understand the financial benefits of great customer experiences—and how their organizations must change in order to deliver them.
Kerry is a customer experience consultant with expertise in human-centered design, journey mapping, marketing, and branding. She helps executives co-create innovative products, services, and experiences that truly matter—for their customers, for their employees, and for their business.
Kerry’s ideas, analysis, and opinions have appeared on sites like The Wall Street Journal, Harvard Business Review, Fast Company, Forbes, USA Today, and Advertising Age. She also contributes a regular column to Touchpoint, the journal published by the global Service Design Network. Kerry is a frequent keynote speaker at public conferences and private corporate events around the world.
Kerry spent seven years with the customer experience practice at Forrester Research. As vice president and principal analyst, she lead Forrester’s research on customer experience design and innovation. She was also the creative force behind the customer experience ecosystem, a framework that helps companies diagnose and fix customer problems at their roots.
In previous roles, Kerry managed consumer research teams; guided the design of websites, mobile apps, and branded social networks; designed interfaces for robots and wearable devices; and in 1995, developed a Web-based social shopping prototype for AT&T Bell Labs. She also completed stints as both a management consultant and an advertising executive.
Kerry holds a master’s degree in human-computer interaction from Carnegie Mellon University.
Kevin Brown’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking. He is a marketing executive for an international franchisor that is ranked #1 in their industry - and in the top 10 of all franchise companies according to the Annual Franchise 500. In addition to his corporate responsibilities, Kevin is also a highly sought after keynote speaker wherein he addresses organizational issues for leaders, their teams and customers - to create an environment where people can be the best version of themselves.
He grew up in Muskegon, Michigan - where his blue collar roots taught him the value of hard work and determination. His resumé includes an eclectic mix of career stops - that ultimately led him to the purchase of a franchise at the age of seventeen.
With a street-wise aptitude and a never quit attitude - Kevin worked his way from the front lines in business to the executive boardroom. For the past seventeen years he has been part of a leadership team that has grown a little known brand into an industry giant with annual revenues exceeding one billion dollars.
Kevin has had the privilege of speaking to a wide variety of organizations including Siemens, State Farm, Country Financial, Bristol-Myers Squibb, Northwestern Mutual, Delta Airlines and The Boy Scouts of America to name just a few.
Kevin is on a mission to help people and organizations embrace a simple philosophy - that separates world-class organizations and high performance people from everybody else. He is passionate about helping people expand their vision, develop their potential - and grow their results. And, as the father of an autistic child he knows firsthand how the principles of true success reach beyond the boardroom - and into the lives of real people facing the challenges of everyday life.
Kevin entertains, inspires and challenges people to show up every day - and make a positive difference at work and in life!
Author of Endless Referrals. Expert on Sales, Marketing and Communication.
Bob Burg shares how a subtle shift in focus is not only a more fulfilling way of conducting business but the most financially profitable way, as well. For 30 years he’s helped companies, sales leaders, and their teams to more effectively communicate their value, sell at higher prices with less resistance, and grow their businesses based on Endless Referrals.
Bob has addressed audiences ranging in size from 50 to 16,000 — sharing the platform with notables including today’s top thought leaders, broadcast personalities, Olympic athletes and political leaders including a former United States President.
Although for years he was best known for his book, Endless Referrals, it's his business parable, The Go-Giver (coauthored with John David Mann) that has captured the imagination of his readers.
The Go-Giver, a Wall Street Journal and BusinessWeek Bestseller, has sold over 975,000 copies. Since its release it has consistently stayed in the Top 25 on Porchlight’s (formerly 800-CEO-READ) Business Book Bestsellers List. The book has been translated into 29 languages. It was rated #10 on Inc. Magazine’s list of the Most Motivational Books Ever Written, and was on HubSpot’s 20 Most Highly Rated Sales Books of All Time.
Bob is the author of a number of books on sales, marketing and influence, with total book sales approaching two million copies.
He is an advocate, supporter and defender of the Free Enterprise system, believing that the amount of money one makes is directly proportional to how many people they serve.
On a personal note, Bob is also an unapologetic animal fanatic and served on the Board of Directors of Furry Friends Adoption and Clinic in his town of Jupiter, Florida.
Author & Motivational Speaker on Human Behaviour and Communications
Colette Carlson is a human behaviour expert and keynote speaker who inspires individuals to connect and communicate in real and relevant ways. How to create effective connections, and leverage them for greater success, is the thread that is woven into every one of Colette’s presentations. From the top leadership to the front line, it’s all about the power of connection.
Colette provides the perfect blend of interaction, research, stories and humour to support leaders in building powerful connections with those they lead. She will also show you how to up your personal connection quotient to maximize relationships, revenue and results with sales and customer service.
With a Master’s Degree in Human Behaviour, a fascination with communication trends, and extensive experience in the personal development industry for over 20 years, Colette knows the difference between trendy topics and timeless truths when it comes to successful business practices.
Colette has published a couple of audible audiobooks, and is the author of countless articles that have been featured in Success, Business Management Daily and Working Mother magazines.
Through her real-world, highly-engaging, and laugh-out-loud funny seminars, Colette teaches organizations how mindful communication creates powerful connections. Every presentation is customized and personalized - and audience members learn how to form and sustain connections that drive productivity, engagement, and collaboration.
Every person at every level of an organization benefits from the power of connection. Most importantly, that power begins within. The awareness and discipline of connecting with yourself first, in order to genuinely connect with others, is what Colette inspires in people everywhere.
Her clients include Boeing, Microsoft, Cisco, Pepsi, Procter & Gamble, Shell, Great Clips, Davidson Hotels, the United States Government among numerous others.
Colette grew up in Chicago and now lives in San Diego - and she still prefers pizza over tofu.
Former Executive Vice President of Operations for the WALT DISNEY WORLD Resort, and Inspiring Speaker on Leadership & Management
Lee Cockerell has years of experience leading operations all over the world for Hilton Hotels Corportation, Marriott Hotels and Resorts and The Walt Disney Company - he shares his insights on leadership, business management and customer service excellence.
Lee retired as the Executive Vice President of Operations for the WALT DISNEY WORLD Resort in Lake Buena Vista, Florida - a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 30,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, a sports & recreation complex - and the ancillary operations support functions. The Resort serves millions of guests each year and employs 60,000 Cast Members.
Prior to joining the Walt Disney World Co., Lee spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels. He joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels.
Lee has served on the Heart of Florida United Way Board for six years including being the Chairman of the Board and a member of the Executive Committee - and as Campaign Chairman for Central Florida. Lee served as a member of the Board of Trustees for the Culinary Institute of America in Hyde Park, NY; a member of the Board of Directors of the Production and Operations Management Society (POMS) - and in 2005 Governor Jeb Bush appointed him to the Governor's Commission on Volunteerism and Community Service where he served as the Chairman of the Board.
In 2008 Governor Brad Henry of Oklahoma named Lee as a Creative Ambassador to assist the state in leadership and business development.
Lee is the author of the leadership and management book, Creating Magic: 10 Common Sense Leadership Strategies From a Life at Disney. His newest book, The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - helps organizations both large and small deliver sensational service and gain loyalty of their customers.
Customer-Oriented Workplace Consultant, Leadership Expert and Co-Author of First, Break All the Rules.
Curt Coffman, a New York Times best-selling author, researcher, business scientist, and consultant, has been at the forefront of employee engagement for more than thirty years as an expert in the science of high performance cultures.
As the Global Practice Leader for employee and customer engagement at Gallup for twenty-two years, and now as Chief Science Officer at The Coffman Organization, Coffman has studied hundreds of organizations and millions of their employees and customers.
His international best-seller, First, Break All the Rules: What the World’s Greatest Managers Do Differently (co-authored with Marcus Buckingham), launched a new era in employee and manager development. The books that followed, Follow This Path: How the World’s Greatest Organizations Drive Growth by Unleashing Human Potential, and Culture Eats Strategy for Lunch: The Secret of Extraordinary Results (co-authored with Dr. Kathie Sorensen), provide practical and unconventional management insight for individuals and organizations.
An international leader in the world of management and engagement consulting, Mr. Coffman’s work has been translated into over 40 languages. His research and writings have appeared in the Harvard Business Review, The New York Times, Wall Street Journal, Washington Post, USA Today, Business Week, Chief Executive Magazine, CIO Magazine, The Economist, Fast Company, Fortune, among other management journals.
An insightful and engaging speaker, Mr. Coffman has presented to thousands of groups on creating great cultures that impact individuals and their families, drive organizational growth, and create engaged customers.
Mr. Coffman has been married for over 30 years, to his talented wife, Tammy. They reside in Denver, CO and are the proud parents of daughters, Katie and Claire, a son, Clayton, son-in-law, Geoff, grandsons Eli and Ollie, and granddaughters Lucy and Stella.
Joey Coleman is called upon for assistance when organizations like Whirlpool, NASA, Deloitte, the World Bank, and Zappos need to boost their customers' experience.
For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world.
In his Wall Street Journal #2 best-selling book, Never Lose a Customer Again, he shares strategies and tactics for turning that one-time sale into a lifelong customer. As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences.
With a background in developing outreach materials, packaging, events, promotions, and brand identities, Joey works with businesses and individuals seeking to provide their clients with a memorable experience. Joey’s greatest talents include formulating creative strategies that build buzz and loyalty around products and services. He works with companies ranging from small VC-funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.
Joey is the Chief Experience Composer at Design Symphony, who before founding the company developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can't talk about publicly.
Joey received a Bachelor of Arts in Government and International Relations from the University of Notre Dame (Dean’s List Honors) and a Juris Doctor from The George Washington University Law School (Dean’s Fellow). He has served on the Board of Directors for numerous privately-held companies and non-profits. For almost a decade he sang first tenor with the GRAMMY-nominated Washington Men's Camerata.
His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.
Scott Deming is a highly accomplished senior executive with more than 30 years of success within franchising, food & beverage, automotive, healthcare, retail, pharmaceuticals, financial and professional services, technology sectors and more. He leverages extensive brand development and strategic planning experience to improve an organization’s standing - while implementing innovative solutions to support growth. Scott has proven his ability to build and motivate teams while developing unparalleled customer experience, innovation and leadership initiatives with his internationally acclaimed keynote presentations, training sessions and consulting arrangements.
Scott works with companies spanning any industry with current clients including Kansas Hospital Association, Canadian Association of Fairs & Exhibitions, Hershey Foods, Pfizer, Delta Airlines, Verizon Wireless, General Motors, Farm Credit Bank, AT&T and PriceWaterhouseCoopers.
Scott works closely with clients to identify core requirements - and develops solutions with an emphasis on culture transformation, employee motivation and engagement, and corporate goal attainment - drawing on 30+ years of corporate experience. Key indicators of his success are represented by his training and workshop sessions that have been considered so impactful, that The Vision Council issued CXO Certification to all attendees; his consultancy input to a national manufacturer recognized in supporting the company’s achievement of record sales figures; and assisting a Verizon Wireless subsidiary franchisee with customer service improvements which resulted in an 80% increase in sales.
From 1986 to 2003, Scott managed his own advertising company, establishing Deming Advertising and building a client portfolio prior to a company merger in 1991. By 1993, Scott had negotiated a buyout and returned his company to standalone status, re-branding the business as Ryan Communications Inc. He worked with B2B and B2C companies to formulate advertising solutions and grew the business to 70 employees and $30 million in annual revenue.
Entertainer, Body Language Expert and Speaker, Author, and Former Radio Personality
Janine Driver is the CEO of the Body Language Institute, an exclusive certification program - that provides companies the fastest way to save time and make money. She is also an international trainer and keynote speaker who playfully provides salespeople, professionals, and executives with cutting-edge, scientifically-based communication tools - on how to win new business, increase sales, improve selection of salespeople and sales managers, and generate a significant return on investment.
Janine is a popular media guest who has made appearances on the Dr. Oz Show, The Rachael Ray Show, NBC™ TODAY, and NBC™, Weekend TODAY, FOX News, and CNN™, Larry King Live. She has been quoted in the New York Times, the Washington Post - and in magazines such as Cosmopolitan and Psychology Today.
For over a decade while at the ATF, Janine trained thousands of law enforcement officers to decipher fact from fiction - using the body language interpretation methods she writes about in her New York Times best-seller You Say More Than You Think: A 7-Day Plan on Using the New Body Language to Get What You Want. Janine travels the globe speaking to the corporate world about the fastest way to save time and grow business.
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks across North America and internationally on topics of customer service, leadership, teamwork issues and
change. Lisa is best known for her work in the areas of customer service. She is the author of the
videotape series How to Give Exceptional Customer Service, the #1 selling business
tapes in the U.S. for over 3 years. Her other videos and audiotapes include: Developing a Customer Retention Program, Building a Customer Driven Organization: The Manager's Role and Personal Power. Her recent book is Exceptional Customer Service: Going Beyond Good Service to Exceed the Customer's Expectations.
Lisa designs content personalized to the audience and issues they face. She has also customized numerous videos for clients to use in their ongoing education efforts. Lisa's experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton's of Chicago, Citgo, American Gas Association, American Diabetes Association and American Veterinary Medical Association.
In 2002, Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association. She is one of 140 speakers who have been honored over 30 years. She also serves a Board Member of the College of Arts and Sciences at the University of Tennessee.
Best-selling Business Author, Keynote Speaker on Innovation, Leadership, and Change
Named one of the "Top 30 Best Minds on Leadership" by Leadership Excellence Magazine, Dr. Kevin Freiberg possesses the kind of disruptive thinking that helps companies adapt to changing conditions and to rise strong together. His books and speeches have shaped the thinking of executives in more than 2,000 companies in 60 industries across the globe—leaders who now believe they have the power to change themselves, disrupt their businesses and revolutionize their industries. Dr. Freiberg is on a short list of global thought leaders that Fortune 1000 CEOs turn to for the kind of disruptive thinking that drives growth and gets people excited about the future.
Dr. Freiberg has appeared on CNBC, CBS Sunday Morning and the CBS Morning News for his views on the critical links between leadership, corporate culture, change, and innovation. Dr. Freiberg is also a Leadership Contributor for Forbes.com. He has also appeared on the television series Lessons in Excellence for CNBC India. His articles and interviews have been published in the Wall Street Journal, Business Week, Washington Post, Investor's Business Daily, India's Economic Times, India's Business Standard, India's Financial Times and Capital Business & Finance Magazine of Dubai.
His books include: the international bestseller, NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success, its sequel GUTS!, BOOM! (7-timeless choices for inspiring leadership and accountability), NANOVATION (a how-to on innovation), DO SOMETHING NOW and Be a PERSON OF IMPACT, (two quick reads that will change your organization and your life), CAUSE! A Business Strategy for Standing Out In A Sea of Sameness, and most recently, BOCHY BALL!, a book about building team chemistry with Bruce Bochy, manager of the 3-time World Champion San Francisco Giants.
Kevin holds a Doctorate in Leadership from the University of San Diego, and from San Diego State University, he earned a Master’s in Organizational Communication and a Bachelor’s degree in English Literature.
Best-selling Business Author, Keynote Speaker on Innovation, Leadership, and the SheEconomy
About Dr. Jackie Freiberg - Award Winning Author & Speaker on Leadership and Accountability:
Dr. Jackie Freiberg is dedicated to helping leaders create BEST places where the BEST people can do their BEST work to make the world BETTER. Embrace change as an opportunity and take responsibility for creating customer loyalty. According to a national survey, Jackie is recognized as one of the “Top 30 Best Minds on Leadership” and is one of the most sought-after female business speakers in the nation.
Jackie is NOT into canned speeches. You will never get an off-the-shelf or ready-made speech. When you book Jackie, your speech will be “tailor made.” She will work closely with you to thread your objectives into her message and co-create a keynote that has ROI and lasting impact.
In addition to speaking, Jackie is an international best-selling author, business owner, entrepreneur, and a leadership and culture consultant to various executive teams nationwide. She teaches graduate classes part-time at the University of San Diego, School of Leadership & Education Sciences and she also writes and speaks on the SheEconomy, a $20 Trillion female strength to know.
Her books include: the international best-seller, NUTS! Southwest Airlines’ Crazy Recipe for Business and Personal Success, its sequel GUTS!, BOOM! (7-timeless choices for inspiring leadership and accountability), NANOVATION (a how-to on innovation), DO SOMETHING NOW and Be a PERSON OF IMPACT, (two quick reads that will change your organization and your life), CAUSE! A Business Strategy for Standing Out In A Sea of Sameness, and most recently, BOCHY BALL!, an account of 3-time World Series Champion Bruce Bochy’s wins and losses in baseball, business, and life.
Jackie‘s clients span a wide range of industries and include:
Prudential, GNReSound, PULSE Network, Smurfit Kappa, TEDx, Navy Federal Credit Union, National Restaurant Assoc., Medtronic, Johnson & Johnson, Charles Schwab, Eli Lilly, Tampa General Hospital, Kohl’s, Hallmark, Stanford Children’s Hospital, CUNA, USAA, PNC Financial, Vail Resorts, Sony, Ken Blanchard Companies, McDonalds, National Life Group, Sundance Resorts, Kiewitt, Victoria Secret, Associated Builders & Contractors, MorphoTrust, Cisco, CVS, National Human Resources Association.
Motivating Speaker on Using Humor as a Sales Tool, to Improve Service, Communicate and Improve Management.
Scott Friedman speaks on a variety of topics including employee and customer engagement, branded customer service, and personal branding. He's an inspirational speaker who also specializes in humor as a tool in sales, improving service, public speaking techniques and change management.
Scott's varied experience has brought him success in many industries including: hospitality, meetings, real estate, insurance, health care, education, government and just about any Association. Scott's greatest strength is his ability to customize the perfect program to fit the needs of any particular group. His improvisational comedy training, quick wit, and engaging material make Scott's valuable programs a bunch of fun to listen to.
Author of three books and co-author of four others, Scott's latest book, The Celebration Factor, is a practical handbook on how to bring more celebration into both your organization and your life. Based on Scott's extensive global research, interviews, and years of speaking around the world, this book offers strategies and examples from leading organizations that are successfully creating cultures of celebration in their workplaces.
Scott's book, Punchlines, Pitfalls and Powerful Programs - Ten Surefire Ways of Adding Humor to Your Presentations, is the perfect resource for those looking to connect with their clients. Scott outlines effective methods for engaging and educating an audience through humor and story telling. His book Using Humor for a Change is chock-full of great ideas to lighten-up the workload. The book proves to be the perfect remedy for stress and burnout.
In addition to speaking all over North America, Scott spends 20% of his time speaking throughout Asia and other locations around the globe. His international clients include Singapore Airlines, the Singapore Government, Gold Fields of South Africa, Young President's Organization, Hyatt Asia, and many of the Fortune 1000 companies. He offers to all of his clients a global and culturally sensitive perspective on how to get more out of work and out of life. He is always sure to do his homework to ensure that all groups feel at home no matter where they might be.
Co-Author of The Experience Economy: Work Is Theater and Every Business A Stage, Speaker on Strategy and Customer Service
James H. Gilmore specializes in provoking executives to think more richly and constructively about growth and innovation. Combining imaginative business thinking with practical analytical tools - Jim excels at helping businesses conceive new ways of understanding customer needs and adding value in the marketplace. To direct new strategic thinking and foster greater corporate ingenuity, Jim leverages insightful frameworks drawn from his world-renowned expertise in three innovation disciplines:
First, Jim challenges organizations to think beyond goods and services as a means to overcome commoditization - and engage customers with truly new forms of output. His highly influential work, The Experience Economy: Work is Theatre & Every Business a Stage, now published in fifteen languages - literally wrote the book that spawned worldwide attention in experience design, experiential marketing, and customer experience management. Gilmore's thinking on the subject is unparalleled in terms of challenging businesses to explicitly create value in two customer currencies: the importance of their time and the desire to achieve personal transformations.
The second innovation area in which Jim assists businesses is in mass customizing products and processes. He is co-editor of Markets of One: Creating Customer-unique Value through Mass Customization, which addresses how to best pursue customized offerings in the face of increasingly fragmented markets. Jim challenges businesses to go beyond mere customer satisfaction (the gap between what customers expect and what they perceive they get) - to focus on the new innovation metric of customer sacrifice (the gap between what customers settle for and what they want exactly) in uncovering new innovation opportunities. Not limited in any way to consumer businesses, Gilmore argues this metric in particular holds the key to creating value in B2B relationships.
The third arena of innovation directs businesses to consider a whole new consumer sensibility in today's marketplace - namely the desire for authenticity. Jim's most recent book, Authenticity: What Consumers Really Want, outlines how authenticity must be managed as a distinct business discipline if any innovation is to find a receptive buyer. Here Jim addresses ways for businesses to innovate that go beyond appeals to availability, cost, and quality - outlining the deliberate steps needed to gain the perception of authenticity and a reputation as real.
Jim has worked across a wide array of industries. His work in experience innovation has included helping a number of hospitality clients, technology firms, equipment manufacturers, restaurant chains, and medical care businesses. He has helped both goods manufacturers and service providers incorporate principles of mass customization into their operations. Jim's work in helping organizations render authenticity has primarily focused on travel and tourism, real estate development, and urban renewal.
Jim is co-founder of Strategic Horizons LLP and a Batten Fellow and Adjunct Lecturer at the Darden Graduate School of Business at the University of Virginia. He is a graduate of The Wharton School of the University of Pennsylvania, an alumnus of Procter & Gamble, and before co-founding Strategic Horizons LLP was head of CSC Consulting's Process Innovation practice.
Author of The New York Times bestsellers The Sales Bible and The Little Red Book of Selling, Jeffrey offers expert advice on understanding your customers and increasing your sales
Jeffrey Gitomer is a creative, on-the-edge, writer and speaker whose expertise on sales, customer loyalty, and personal development is world renowned. He is known for presentations, seminars and keynote addresses that are funny, insightful, and in your face. Jeffrey gives audiences information they can take out in the street one minute after the seminar is over and turn it into money.
Jeffrey Gitomer is the author of The New York Times best sellers The Sales Bible, The Little Red Book of Selling, The Little Black Book of Connections, and The Little Gold Book of YES! Attitude. Most of his books have been number one best sellers on Amazon.com and have appeared on major best-seller lists more than 500 times and have sold millions of copies worldwide.
Jeffrey gives public and corporate seminars, runs annual sales meetings, and conducts live and virtual training programs on selling, YES! Attitude, trust, customer loyalty, and personal development. His customers include Coca-Cola, US Foodservice, Caterpillar, BMW, Verizon, MacGregor Golf, Hilton, General Motors, Enterprise Rent-A-Car, AmeriPride, NCR, IBM, Comcast Cable, Time Warner, Liberty Mutual, Principal Financial, Wells Fargo Bank, BlueCross BlueShield, Carlsberg, Mutual of Omaha, AC Neilsen, Northwestern Mutual, Church Mutual Insurance, MetLife, Sports Authority, GlaxoSmithKline, The New York Post, and hundreds of others.
Jeffrey's syndicated column, Sales Moves, appears in scores of business journals and newspapers in the United States and Europe, and is read by more than four million people every week. His WOW website, Gitomer.com, gets thousands of hits per week from readers and seminar attendees. His state-of-the-art presence on the web and e-commerce ability has set the standard among peers, and has won huge praise and acceptance from customers.
CEO of The Joy Project, Communication & Performance Expert, Author and Huffington Post Columnist
Amanda Gore is a communications and performance expert who believes success in business is always about feelings. The way we feel about a product, organization, customer or person influences how we behave - and informs our decisions about how we spend, or how we conduct business. Facts, targets and figures don’t change behaviours - touching hearts, feelings and stories do.
Amanda is on point, and devoted to presenting the most reputable research available for professionals - salespeople, nurses, teachers - and anyone reaching for excellence in their work. Her material is backed by the latest findings in neuroscience, epigenetics, emotional intelligence, and positive psychology that are proven to reap huge rewards for your business.
Amanda understands that getting down to business isn’t all about targets and optimizing click-throughs. The heart and profit center of every business is about how people think, and consequently, feel about themselves; and how they make others feel. How we feel about a personal or business relationship informs every part of our decision to invest with them. Amanda offers an abundance of use-it-now tools to create deep, lasting relationships at every level - with family, customers, colleagues, and clients. Everyone leaves energized, enthusiastic and re-engaged!
Instead of delivering facts and research, her presentations break down the barriers that separate people in an invigorating, action-packed ride toward self-discovery - and gives them the tools to make real and lasting change – by getting real! For example, how is it that the most successful people and those who are average (or worse!) manage to get their results in exactly the same environment? The difference is mindset - looking honestly at yourself and choosing consciously.
She uses principles from positive psychology, epigenetics, neuroscience and emotional intelligence to deliver profound messages in stories that are funny. This teaches people to re-connect to the energy and emotional layers that really drive performance, innovation, relationships, engagement and creativity in their business and personal life. Business today is about H2H. And it always has been, but we have forgotten it - Human2human!
Amanda makes your audiences happier - and gives them strategies that work on how to stay happier!
Amanda is one of 4 Australians inducted into the USA Speaker Hall of Fame. She works with small and large organizations around the globe, such as Flight Centre, McDonalds, Westpac, AMP, MDRT, CBA, Google, Remax, Disney, Hilton, The Direct Selling and many other associations, hospitals and schools to help them create cultures of joy and engagement and to bring the humanity back into their organizations.
Amanda’s action-packed, but scientifically based performances, offer an abundance of use-it-now tools to handle change and create deep, lasting relationships at every level - with customers, colleagues and family - leaving everyone feeling good about themselves, energized, enthusiastic and re-engaged!
Remember - Joy is the ultimate business fuel.
Business Motivational Speaker Helps Leaders & Franchisees Engage Employees, Serve Customers and Grow their Business
Scott Greenberg is who organizations today reach out to - for someone with credibility to help elevate their business to the NEXT LEVEL. Scott is a business game-changer who has the background and integrity to understand what makes managers and employees thrive - and how to create unforgettable customer experiences. Qualified and fueled with more than 10 years' as a franchisee of 2 Edible Arrangements, his operations tactics won international recognition with "Best Customer Service" and "Manager of the Year." Improving business from the inside out, Scott co-created an innovative management diagnostic and leadership tool, The Coaching Cure™ , that improves employee attitudes and skill-sets - which results in a better performance.
Scott practically wrote the book on what it takes to become NEXT LEVEL. He knows first-hand - what it takes to transform businesses from average to extraordinary. He has an uncanny ability to zoom in on a company's opportunities and design game-changing steps to grow the business, build high-performing teams - and keeps customers returning. Going beyond numbers and profits, he delves into the human-side of business to help organizations foster connections, build a loyal brand - and make a memorable impact on the lives of customers and employees.
Scott focuses on creating customized and value-driven keynotes (and workshops) that are engaging for the attendees. The moment Scott steps into the room, attendees know that their business goals and vision are about to become a reality. Having Scott on your team is like replacing that negative voice in your mind with one that is overflowing with strategies, compassion, and dedication in watching you succeed.
Here's a wide sample of the organizations that Scott provided NEXT LEVEL value to: McDonalds, Great Clips, Anytime Fitness, GNC, Wyndham Hotel Group, National Shoe Retailers Association, Re/MAX, Lyft, Columbia Sports Wear, AmericanHort, NAPO Annual Conference & Organizing Exposition, Financial Planning Standards Council, Aeroseal, Principal Financial Group, National Property Management Association, Bruster's Ice Cream, Valley Electric Association, PrideStaff, FCS Radiology, American Fruits and Flavors, SeaSpine, Beltone.
Jill Griffin is an independent public board director, internationally-published, Harvard “Working Knowledge” author, and noted corporate advisor on customer loyalty.
Her customer loyalty video courses are featured on the training site, Lynda.com, which LinkedIn acquired in 2015 for $1.5 billion.
Jill holds her Bachelor of Science (Magna Cum Laude) and MBA degrees from the University of South Carolina Moore School of Business and is the recipient of the 2005 Distinguished Alumna Award and is a member of the Moore School’s Board of Trustees.
She served as chairwoman of VisitAustin.org for eight years helping attract conventions and visitors to the "Live Music Capital of the World.” In this capacity, Jill lead the marketing and sales division of the City of Austin.
Launching her loyalty consulting firm in 1988, Jill saw early the trend toward customer and employee loyalty. Her first book, Customer Loyalty (1995, 1997, 2002), has been published in eight languages. Two awarding-winning books followed: Customer Winback (co-authored) and Taming the Search-and-Switch Customer.
Jill’s fourth book, released in 2016, is Earn Your Seat on a Corporate Board: 7 Steps That Build Your Career, Elevate Your Leadership and Expand Your Influence. Followed by Women Make Great Leaders: Real-World Lessons to Accelerate Your Climb (May 2017), and her most recent Follow These Leaders: Wisdom and Mentorship from the Voices of Success (Feb 2019).
“Promise Making & Promise Keeping” Hall of Fame Leadership Speaker
Jason Hewlett has delivered thousands of presentations over 2 decades, and is the only speaker in the world teaching leadership in a performance of uncanny musical and comedy impressions - utilizing the legends of stage. The Promise: Become a Legendary Leader and Discover your Signature Moves is a keynote presentation that feels like a show - with proven processes and immediately implementable takeaways to transform your business and leadership skills.
Why set a goal when we can make a promise? Promises are no small things. They’re commitments. Game-changers. Life-transformers.
Your event attendees will learn how to:
- Identify strengths, capacities, and potential - along with top 10 Attributes that will benefit their business leadership skills and create life-changing transformation at home
- Clarify team leadership roles and develop powerful Signature Moves that positively expand every engagement and interaction both within the team - and in the real world with customers, clients and sales!
- Magnify their understanding and belief that each of us has greatness within and a capacity to elevate everything in our wake with a Promise. To our organizations. Our communities. Our families and loved ones
Jason is author of the Facebook post entitled, “I Saw My Wife at Target Today”, which has been seen by more than 100 million people. A recent, and one of the youngest inductees in the prestigious Speaker Hall of Fame - his talks inspire leadership from the perspective of a Promise, while giving attendees an engaging, entertaining, and educational experience all in one.
With over 2,000 presentations for Fortune 500 companies and clients such as American Express, Delta Airlines, the Salt Lake Olympics, Experian, NuSkin, Younique, Coca~Cola and Wells Fargo, Jason Hewlett is your go-to solution for a keynote, entertainment and emcee.
A selection of Jason's accolades include being one of the youngest ever inducted with the CPAE Council of Peers Award for Excellence; he was invited to be part of a Middle East Tour in support of the US Military in Kuwait, Afghanistan & Africa; is author of Signature Moves: How To Stand Out In A Sit Down World; is recipient of the National Outstanding Eagle Scout Award from the Boy Scouts of America, awarded to only 800 men in the history of scouting (Jason has also earned the Eagle Award); and is recipient of the prestigious Star Award from the SCERA Center for the Arts.
Jason’s hobbies include hiking in the mountains, writing music, playing with his kids, and staring at his wife. His greatest accomplishments all live within the walls of his home. He is a husband to the
most beautiful woman in the world, Tami, and Dad to four incredible young children who serve as his inspiration and help deliver material for his presentations. As a family, the Hewlett’s donate over 20 hours per month in community service, volunteering, mentoring, outreach, and philanthropy to worthy causes in their home state of Utah.
Leading authority on change management, customer relationships. Former Director of Customer Service and People & Culture at British Airways.
Larry Hochman is one of the most popular keynote speakers in the world. He is a globally recognized expert on Customer Relationships, Corporate Culture, Leadership, Talent Management and The Future of HR.
Larry Hochman spent 10 years in Senior Management roles with British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included Director of Customer Service and separately, Director of People and Culture - he being the first person in Britain to hold this title. Since 1998, he has been running his own speaking, mentoring, and consulting business. Larry is one of the most popular keynote speakers in the world and has now delivered nearly 500 speeches in 60 countries and has spoken on every continent.
Alongside his numerous speaking engagements all over the world, Larry, who pioneered corporate mentoring work in the U.K. at Air Miles, is the personal mentor to several Chief Executives.
A Powerful Customer-Experience, Sales and Leadership Motivator and Dynamic Presenter who Ignites his Audiences into Action
Michael Hoffman is President of Igniting Performance. A Dallas-based company that specializes in the skills of sales, leadership and customer loyalty. Over the last 20+ years, Michael has delivered professional speaking engagements and customized training to organizations across this country and abroad.
With a highly interactive style, Michael's unique delivery cements his expertise in the minds of his attendees - to ignite the tactics and techniques necessary to OWN their jobs "on purpose" with an attitude of OWN IT-ship and professionalism. Michael uses his rich background to drive home his message that business is and will always be about "people". "How we approach our customers both internal and external will set us apart from all our competition."
Effective training combines the right informational tools with the right amount of motivation. Motivation alone is fleeting, but the right tools with-out motivation are lifeless... He provides both - therefore, getting results that matter. His highly contagious passion for business has earned him the loyalty of many repeat customers such as Bank of Montreal, Aflac, ALLTEL, KRLD Radio, Ericsson, SYSCO Foods, Dryers Grand Ice Cream, Comcast, and many, many more.
In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful - innovative businesspeople must learn the art of Positively Outrageous Service (POS). Michael is co-author of Positively Outrageous Service, 3rd edition (along with T. Scott Gross & Andrew Szabo).
Professional Speaker to the world, Husband to the Perfect One, Fatherman to the Fabulous Four, Papa to the Amazing Grand Trio and lover of the laugh!... Ok… and eater of the doughnut.